I had to verify my identity in order to sell my deceased mother’s house. Very easy to use. The only problem is having to upload a council tax / utility bill. I do it all paperless so it was annoying h... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
The platform was easy to use, and quite intuitive. However, two minor issues: My deposit wasn't deducted. And, because this is a second home, the arithmetic stamp duty calculation ended 750, they t... Toon meer
Bedrijf heeft geantwoord
It would have helped if a full list of the documents to be uploaded were given at the start. The specific reference to wage slips was a puzzle as I clearly indicated that I was retired. It thenasked... Toon meer
Bedrijf heeft geantwoord
Had a problem with one of tasks on the app so called support and someone who really knew his stuff cheerfully helped me out and problem was solved ! Thanks for your help Emmanuel much appreciated
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Thirdfort's client due diligence platform combines automated ID verification, anti-money laundering and Source of Funds checks to protect regulated professionals, and their clients, from fraud and money laundering. Thirdfort combines industry-leading data sources and suppliers with user-friendly technology, making client due diligence simple and secure.
Contactgegevens
Belle House Platform 1, SW1V 1JT, London, Verenigd Koninkrijk
- 01617680083
- contact@thirdfort.com
- thirdfort.com
4,5
Uitstekend
7K reviews
Heeft 99% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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I downloaded this as per my solicitors…
I downloaded this as per my solicitors instruction for moving home. The app itself is easy enough to use and self explanatory, however , it flagged me as a possible PEP due to my name being or variations of it utilised in the US , India and Africa !! Slight overkill in my mind as this created more phone calls and paperwork to my solicitor to sort.
24 april 2026
Review zonder uitnodiging
Antwoord van Thirdfort
Hi,
Thank you for taking the time to leave your feedback. We appreciate your feedback and apologise for any concern caused. We are not stating those flagged are you by any means, we have a responsibility to highlight any potential flags. The organisation that set up your check will then review these potential flags.
If you have any questions, please get in touch via feedback@thirdfort.com.
Kind Regards,
Thirdfort
Very long wait to speak to an agent
Very long wait to speak to an agent. The agent was polite and helpful but failed to explain why you needed exactly the same info as already provided by me - I deduce that the reason is that because we are going to be joint owners you need both parties to reply. But that could have been explained in the email saying that the check was incomplete.
24 april 2026
Review zonder uitnodiging
Antwoord van Thirdfort
Hi,
Thank you for taking the time to leave your feedback. I'm sorry for the wait time - our lines can get quite busy at different points of the week. The tasks you see in the app are selected by the organisation that requests your check, we can only apologise if you were asked to share something you had already provided. If we can do anything further to help please get in touch via feedback@thirdfort.com and this will be directed to a manager.
Best Wishes,
Thirdfort
Antwoord van Thirdfort
Hi,
Thank you for taking the time to leave your feedback. I'm sorry to read this and would love to help. When convenient please get in touch with our team through help@thirdfort.com or by calling us on 01617680083.
Many Thanks,
Thirdfort
Helpful customer service
I called after completing my ID verification to ask about the data retention and whether the result could be shared with other solicitors if required. Joseph answered all my questions and was very helpful and knowledgeable.
23 april 2026
Review zonder uitnodiging
Antwoord van Thirdfort
Hi,
Thank you for taking the time to leave your feedback for us, i'm so happy to read how helpful our agent Joseph was. All the best with the rest of your transaction!
Kind Regards,
Thirdfort
Great difficulty in satisfying the…
Great difficulty in satisfying the questions: far too demanding, any difficulty eg not having a passport, was excessively difficult to solve: (use a different method: led nowhere), until Support was asked, then extra questions were added to verify our query) Even a selfie took 20 minutes before the system accepted it.
23 april 2026
Review zonder uitnodiging
Antwoord van Thirdfort
Hi,
Thank you for taking the time to leave your feedback. I'm sorry to hear you had some difficulty. I will share this with our Product team who are working hard to improve the user experience.
Kind Regards,
Thirdfort
It was fairly easy to use once you…
It was fairly easy to use once you understood what documents are required. Only issue I found was the majority of my documents didn't have my middle name on.
23 april 2026
Review zonder uitnodiging
Antwoord van Thirdfort
Hi,
Thank you for your feedback - i'm delighted to read you found the app easy to use. As long as the document shows your first and surname we can accept that so don't worry! The organisation that set up your check will review everything and be in touch if they need any more details.
Kind Regards,
Thirdfort
Easy to use simplicity at its best
23 april 2026
Review zonder uitnodiging
Antwoord van Thirdfort
Hi,
Thank you for your 5* review!
Best,
Thirdfort
One call for help and all sorted
I had a problem with the Thirdfort/HSBC interface but one call to your customer contact team and all sorted with a workaround - thank you Zoey, you were brilliant!
23 april 2026
Review zonder uitnodiging
Antwoord van Thirdfort
Hi,
Thank you for your 5* review - we really appreciate it!
Kind Regards,
Thirdfort
Once you have uploaded your details on…
Once you have uploaded your details on this app, you should be able to use it for whatever institution request it rather than having to keep uploading it again
23 april 2026
Review zonder uitnodiging
Antwoord van Thirdfort
Hi,
Thank you for your feedback - in certain cases this is possible. We would recommend contacting the organisation that carried out your original check to see if they have access to a Product of ours called Secure Share. This will save you having to repeat the check again.
Kind Regards,
Thirdfort
Easy peasy lemon squeezy
Was incredibly straight forward and easy to use. Even my 76 year old, tech avoidant mum would have struggled to muck this up. Easiest verification app I’ve ever used.
23 april 2026
Review zonder uitnodiging
Antwoord van Thirdfort
Hi,
Thank you for your fantastic feedback, we really appreciate it!
Kind Regards,
Thirdfort
Emmanuel was very helpful and explained…
Emmanuel was very helpful and explained exactly what I needed to do.
22 april 2026
Review zonder uitnodiging
Antwoord van Thirdfort
Hi,
Thank you for your 5* review and mention of our agent Emmanuel - we really appreciate it!
Best,
Thirdfort
It was easy to use
It was easy to use, not stressful. It takes something tedious and turns into a smooth and efficient experience. Thumbs up
22 april 2026
Review zonder uitnodiging
Antwoord van Thirdfort
Hi,
Thank you for your 5* review - we really appreciate it!
Best,
Thirdfort
Helpful customer service from
Helpful customer service from
Jess - nice surprise
22 april 2026
Review zonder uitnodiging
Antwoord van Thirdfort
Hi,
Thank you for your kind words on our agent Jess - we're very proud of our support team!
Best,
Thirdfort
Easy And Quick
It always feels like a phaaf having to prove your identity but I have to say Thirdforts app is extremely easy to follow and use and takes no more than five minutes if you have all your documentation to hand, I was very pleasantly surprised.
22 april 2026
Review zonder uitnodiging
Antwoord van Thirdfort
Hi,
Thank you for taking the time to leave your feedback. I'm glad to hear you found the process easy and quick. All the best with the rest of your transaction!
Kind regards,
Thirdfort
Zoey was extremely helpful
Zoey was extremely helpful. Resolved all my issues.
22 april 2026
Review zonder uitnodiging
Antwoord van Thirdfort
Hi,
Thank you for your brilliant feedback on our agent Zoey - we really appreciate it!
Kind Regards,
Thirdfort
Wonderful support from Drew and Jess…
Wonderful support from Drew and Jess without them I don’t think we would have been able to complete the task.
22 april 2026
Review zonder uitnodiging
Antwoord van Thirdfort
Hi,
Thank you so much for your kind words about Drew and Jess. We really appreciate your feedback and are glad we could help you complete your Thirdfort check.
Kind Regards,
Thirdfort
I've just used this system
I've just used this system to send my confidential docs . It was very easy, simple and quick to use and I feel happy it is safe to use.
22 april 2026
Review zonder uitnodiging
Antwoord van Thirdfort
Hi,
Thank you for your feedback - Thirdfort was built with security at its core so we're delighted that this has been your experience. All the best with the rest of your transaction!
Kind Regards,
Thirdfort
Straightforward process to confirm my…
Straightforward process to confirm my id.
I simply took a photo of my passport, then followed the instructions to take a video of myself.
22 april 2026
Review zonder uitnodiging
Antwoord van Thirdfort
Hi,
Thanks for sharing your feedback. We're glad to hear the process to confirm your ID was straightforward for you. All the best with the rest of your transaction!
Kind Regards,
Thirdfort
Really easy to do step-by-step…
Really easy to do step-by-step instructions can't go on fantastic
22 april 2026
Review zonder uitnodiging
Antwoord van Thirdfort
Hi,
Thank you for your fantastic feedback ad 5* review - we really appreciate it!
Kind Regards,
Thirdfort
Absolute waste of time
Absolute waste of time . Disgusting violation of privacy demanding video and voice recording for ID. I looked at who they share data with and of course they have plenty of get out clauses to share your data when they want. This is just data theft and if you give them video and voice and they share your data - which they will - you will find whoever gets their hands on your data will be making deep fakes of you. Also i had tech problems with the app too,. I didnt complete their checks as its not trustworthy - if I'd just stuck with the old fashioned way of producing paper docs I would have saved alot of time
21 april 2026
Review zonder uitnodiging
Antwoord van Thirdfort
Hi,
Thank you for taking the time to leave your feedback. I'm very sorry to read this. We ask for a video to carry out a liveness and facial similarity check - to ensure you are a real person completing the check, and then we can match your face to the image on your ID document. This is done to ensure the verification check is as reliable and thorough as possible, as fraud is a big risk.
We only share your data with the organisation that set up your verification check, and a short list of trusted third parties to enable us to carry out the checks. We have a number of measures in place to protect your data and take security incredibly seriously. At any time, you can request a data deletion in app, or by contacting the organisation that set up your check directly.
If you still need any assistance, please don't hesitate to get in touch with our team who will be more than happy to help.
Kind Regards,
Thirdfort
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