I had to verify my identity in order to sell my deceased mother’s house. Very easy to use. The only problem is having to upload a council tax / utility bill. I do it all paperless so it was annoying h... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
The platform was easy to use, and quite intuitive. However, two minor issues: My deposit wasn't deducted. And, because this is a second home, the arithmetic stamp duty calculation ended 750, they t... Toon meer
Bedrijf heeft geantwoord
It would have helped if a full list of the documents to be uploaded were given at the start. The specific reference to wage slips was a puzzle as I clearly indicated that I was retired. It thenasked... Toon meer
Bedrijf heeft geantwoord
Had a problem with one of tasks on the app so called support and someone who really knew his stuff cheerfully helped me out and problem was solved ! Thanks for your help Emmanuel much appreciated
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Thirdfort's client due diligence platform combines automated ID verification, anti-money laundering and Source of Funds checks to protect regulated professionals, and their clients, from fraud and money laundering. Thirdfort combines industry-leading data sources and suppliers with user-friendly technology, making client due diligence simple and secure.
Contactgegevens
Belle House Platform 1, SW1V 1JT, London, Verenigd Koninkrijk
- 01617680083
- contact@thirdfort.com
- thirdfort.com
4,5
Uitstekend
7K reviews
Heeft 99% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
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Straightforward process to confirm my…
Straightforward process to confirm my id.
I simply took a photo of my passport, then followed the instructions to take a video of myself.
22 april 2026
Review zonder uitnodiging
Antwoord van Thirdfort
Hi,
Thanks for sharing your feedback. We're glad to hear the process to confirm your ID was straightforward for you. All the best with the rest of your transaction!
Kind Regards,
Thirdfort
Really easy to do step-by-step…
Really easy to do step-by-step instructions can't go on fantastic
22 april 2026
Review zonder uitnodiging
Antwoord van Thirdfort
Hi,
Thank you for your fantastic feedback ad 5* review - we really appreciate it!
Kind Regards,
Thirdfort
Absolute waste of time
Absolute waste of time . Disgusting violation of privacy demanding video and voice recording for ID. I looked at who they share data with and of course they have plenty of get out clauses to share your data when they want. This is just data theft and if you give them video and voice and they share your data - which they will - you will find whoever gets their hands on your data will be making deep fakes of you. Also i had tech problems with the app too,. I didnt complete their checks as its not trustworthy - if I'd just stuck with the old fashioned way of producing paper docs I would have saved alot of time
21 april 2026
Review zonder uitnodiging
Antwoord van Thirdfort
Hi,
Thank you for taking the time to leave your feedback. I'm very sorry to read this. We ask for a video to carry out a liveness and facial similarity check - to ensure you are a real person completing the check, and then we can match your face to the image on your ID document. This is done to ensure the verification check is as reliable and thorough as possible, as fraud is a big risk.
We only share your data with the organisation that set up your verification check, and a short list of trusted third parties to enable us to carry out the checks. We have a number of measures in place to protect your data and take security incredibly seriously. At any time, you can request a data deletion in app, or by contacting the organisation that set up your check directly.
If you still need any assistance, please don't hesitate to get in touch with our team who will be more than happy to help.
Kind Regards,
Thirdfort
To complicated with scanning and adding…
To complicated with scanning and adding documents! takes to long !
21 april 2026
Review zonder uitnodiging
Antwoord van Thirdfort
Hi,
Thank you for taking the time to leave your feedback. I'm sorry to read you found the process complicated. If you need any help our team are available through help@thirdfort.com or by calling 01617680083.
Kind Regards,
Thirdfort
Joseph has been very helpful. Very kind and polite gentleman.
Joseph has been very helpful . A very kind and polite gentleman
20 april 2026
Review zonder uitnodiging
Antwoord van Thirdfort
Hi,
Thank you for taking the time to leave your feedback for our agent Joseph - we will be sure to share this over to him.
Many Thanks,
Thirdfort
Emmanuel polite and patient…
Emmanuel was very polite and patient with us as PC dinosaurs. And very calm.
20 april 2026
Review zonder uitnodiging
Antwoord van Thirdfort
Hi,
Thank you for your 5* review and mention of our agent Emmanuel - we are so glad he was able to assist!
Best,
Thirdfort
It's hard work doing the camera
It's hard work doing the camera, it didn't recognize my address which is redicous my cottage has been here maybe 50 years or more , then the face camera, anyone would think I was getting home office approval to be our foreign secretary, in one word CRAP
Christopher Sealey
PS .
you now want me to call you to discuss my review, you should be calling me. You also ask me to go on a live chat with a AI robot or email you , you get paid for doing your job , perhaps, you should be paying me to answer your systems problems, I think you have a cheek , Asking me to call you again at my expense, what planet are you on .I would be interested if I could get thou to speak someone without press 1 then 2 then 3 then back to 1 to hear the options again....
Christopher Sealey...
21 april 2026
Review zonder uitnodiging
Antwoord van Thirdfort
Hi,
We’re very sorry to hear about your experience with Thirdfort.
Our system matches your details against official databases, which can occasionally lead to formatting discrepancies. When a direct match isn’t found, we request a manual upload of your proof of address to keep things moving. We apologise for the extra step.
Regarding the camera issues, we want to get this fixed for you immediately. Please contact us at help@thirdfort.com, call 0161 768 0083 (Option 1), or message us via live chat (https://help.thirdfort.com/hc/en-gb) so an agent can investigate this right away.
Kind Regards,
Thirdfort
it was so easy to use and took about 5…
it was so easy to use and took about 5 minutes to do .
21 april 2026
Review zonder uitnodiging
Antwoord van Thirdfort
Hi,
Thank you for your 5* review!
Kind Regards,
Thirdfort
I completed the form on line
I completed the form on line, l am a little confused, what can you not do a screenshot of a document but you can send a photo? Also, asked for a payslip when lm retired. I spoke to a lady and she told me what to do.
21 april 2026
Review zonder uitnodiging
Antwoord van Thirdfort
Hi,
Thank you for taking the time to leave your feedback - we can accept photos of PDF's in the app. If you cannot share a payslip, there is the option to skip that step in the app.
Many Thanks,
Thirdfort
Very easy and straight forward to use.
Very easy and straight forward to use.
21 april 2026
Review zonder uitnodiging
Antwoord van Thirdfort
Hi,
Thank you for your 5* review!
Kind Regards,
Thirdfort
Don't get me started
Don't get me started. It's stressful enough having to fill in all the paperwork to buy a house without having to try and use this app, which doesn't play ball with the tasks that you've being asked to do. Gave up and will try again later/tomorrow when I'm not so peed off with it.
20 april 2026
Review zonder uitnodiging
Antwoord van Thirdfort
Hi,
Thank you for taking the time to leave your feedback. I'm sorry for any stress caused here - I have attempted to reach out via email. If you do need any assistance, please don't hesitate to get in touch with our support team through help@thirdfort.com or by giving us a call on 01617680083.
Kind Regards,
Thirdfort
Amazing service
Absolutely lovely advisor , who was patient in explaining what I needed to do .
20 april 2026
Review zonder uitnodiging
Antwoord van Thirdfort
Hi,
Thank you for taking the time to leave your feedback, we're so glad to read how helpful our support agent was.
Best,
Thirdfort
I was struggling so asked them to…
I was struggling so asked them to telephone me to help sort my issues out.
Jess came to my rescue and in no time all requirements were securely met and thirdfort have provided all documentation to their clients.
Jess was first class in helping me, very, knowledgeable, kind and considerate.
20 april 2026
Review zonder uitnodiging
Antwoord van Thirdfort
Hi,
Thank you for taking the time to leave your feedback. I'm sorry to hear you were struggling initially. Our support team are always on hand to help and im delighted to read how helpful Jess was in getting your verification check sorted. All the best with the rest of your transaction!
Kind Regards,
Thirdfort
I imagine the photo and scanning…
I imagine the photo and scanning experience for the passport might be difficult for older people to follow. I just managed it by chance. The scanning of the chip was new to me.
20 april 2026
Review zonder uitnodiging
Antwoord van Thirdfort
Hi,
Thank you for taking the time to leave your feedback. We aim to make the process as easy as possible, but appreciate there is always more we can do. If you have any further feedback you wish to share, please get in touch via feedback@thirdfort.com.
Kind Regards,
Thirdfort
Jess was very helpful on the phone
Jess was very helpful on the phone. Patient and understanding and gave clear instructions.
20 april 2026
Review zonder uitnodiging
Antwoord van Thirdfort
Hi,
Thank you for your brilliant feedback on our agent Jess - we really appreciate it.
Best,
Thirdfort
Joseph was very helpful and lovely.
20 april 2026
Review zonder uitnodiging
Antwoord van Thirdfort
Hi,
Thank you for your brilliant feedback on our agent Joseph!
Kind Regards,
Thirdfort
Very straight forward process and easy…
Very straight forward process and easy to follow. 4 elements and stages for uploading different ID.
20 april 2026
Review zonder uitnodiging
Antwoord van Thirdfort
Hi,
Thank you for your 5* review!
Best,
Thirdfort
Antwoord van Thirdfort
Hi,
Thank you for your feedback - we really appreciate it!
Kind Regards,
Thirdfort
Hopeless
Hopeless. Codes don’t load and chat or cannot help. No human contact.
20 april 2026
Review zonder uitnodiging
Antwoord van Thirdfort
Hi,
Thank you for taking the time to leave your feedback. I'm sorry to read you did not receive a code, and could not get help with this. Our team are available on 01617680083 (option 1) or through help@thirdfort.com and would love to assist.
Kind Regards,
Thirdfort
It’s very easy to use this app for ID…
It’s very easy to use this app for ID Check and everything
20 april 2026
Review zonder uitnodiging
Antwoord van Thirdfort
Hi,
Thank you for your feedback and 5* review - all the best with the rest of your transaction!
Kind Regards,
Thirdfort
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