I had to verify my identity in order to sell my deceased mother’s house. Very easy to use. The only problem is having to upload a council tax / utility bill. I do it all paperless so it was annoying h... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
The platform was easy to use, and quite intuitive. However, two minor issues: My deposit wasn't deducted. And, because this is a second home, the arithmetic stamp duty calculation ended 750, they t... Toon meer
Bedrijf heeft geantwoord
I have problems with uploading documents etc. I have a good knowledge and awareness of basic use of my phone but not so good with modern technology use! Consequently having to upload required docum... Toon meer
Bedrijf heeft geantwoord
Had a problem with one of tasks on the app so called support and someone who really knew his stuff cheerfully helped me out and problem was solved ! Thanks for your help Emmanuel much appreciated
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Thirdfort's client due diligence platform combines automated ID verification, anti-money laundering and Source of Funds checks to protect regulated professionals, and their clients, from fraud and money laundering. Thirdfort combines industry-leading data sources and suppliers with user-friendly technology, making client due diligence simple and secure.
Contactgegevens
Belle House Platform 1, SW1V 1JT, London, Verenigd Koninkrijk
- 01617680083
- contact@thirdfort.com
- thirdfort.com
4,5
Uitstekend
7K reviews
Heeft 99% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Joseph was very helpful and lovely.
20 april 2026
Review zonder uitnodiging
Antwoord van Thirdfort
Hi,
Thank you for your brilliant feedback on our agent Joseph!
Kind Regards,
Thirdfort
Very straight forward process and easy…
Very straight forward process and easy to follow. 4 elements and stages for uploading different ID.
20 april 2026
Review zonder uitnodiging
Antwoord van Thirdfort
Hi,
Thank you for your 5* review!
Best,
Thirdfort
Antwoord van Thirdfort
Hi,
Thank you for your feedback - we really appreciate it!
Kind Regards,
Thirdfort
Hopeless
Hopeless. Codes don’t load and chat or cannot help. No human contact.
20 april 2026
Review zonder uitnodiging
Antwoord van Thirdfort
Hi,
Thank you for taking the time to leave your feedback. I'm sorry to read you did not receive a code, and could not get help with this. Our team are available on 01617680083 (option 1) or through help@thirdfort.com and would love to assist.
Kind Regards,
Thirdfort
It’s very easy to use this app for ID…
It’s very easy to use this app for ID Check and everything
20 april 2026
Review zonder uitnodiging
Antwoord van Thirdfort
Hi,
Thank you for your feedback and 5* review - all the best with the rest of your transaction!
Kind Regards,
Thirdfort
Its been over 30 years since we last…
Its been over 30 years since we last bought a house. How things have changed! Most actions now are all online, and not always clear how to complete these tasks. A very helpful polite and efficient young man Drew, was there to talk us through what was needed and within minutes the task was completed. Very pleased.
20 april 2026
Review zonder uitnodiging
Antwoord van Thirdfort
Hi,
Thank you for your feedback about your experience - We're delighted to hear Drew was able to help you quickly and efficiently. All the best with the rest of your transaction!
Kind Regards,
Thirdfort
Very quick and easy to use.
20 april 2026
Review zonder uitnodiging
Antwoord van Thirdfort
Hi,
Thank you for your 5* review - we really appreciate it!
Kind Regards,
Thirdfort
Helpful
I had person called Zoe who was really helpful. Solved my issue. Thankyou. Only reason for 4 stars nothing to do with Zoe but I hate having to use apps would rather not.
20 april 2026
Review zonder uitnodiging
Antwoord van Thirdfort
Hi,
Thank you for your feedback. We are pleased to hear that Zoe was really helpful, and that she was able to help you use the app. We apologise for any inconvenience that you may have encountered.
Kind Regards,
Thirdfort
The customer Agent was polite
The customer Agent was polite and professional. Put me at ease.
20 april 2026
Review zonder uitnodiging
Antwoord van Thirdfort
Hi,
Thank you for your 5* review!
Best,
Thirdfort
Excellent communication couldn’t do…
Excellent communication couldn’t do enough wish everyone i rang was as nice polite and made me feel so comfortable thank you Jess
20 april 2026
Review zonder uitnodiging
Antwoord van Thirdfort
Hi,
Thank you for this great feedback - we really appreciate it. We will pass this back to Jess and the wider team.
Kind Regards,
Thirdfort
Robert very good customer service
Robert, Joseph and Jess very good customer service. help me sort out my application.
20 april 2026
Review zonder uitnodiging
Antwoord van Thirdfort
Hi,
Thank you for your kind feedback. I’m glad to hear that Robert, Joseph and Jess were able to help you with your application. We will pass this back to the wider Support Team to celebrate.
Kind Regards,
Thirdfort
Dreadful experience!
Dreadful experience!
I have used Thirdfort before with not too much difficulty. It was a little clunky and slow but it worked. Now it simply doesn't work on my Huawei P30 Pro. It can't find my solicitors data. After trying to get it to work for 20 minutes or so I gave up and called the helpline. After a long wait I spoke to a very pleasant lady who spent a long time going around in circles, as I had, before she gave up and said she would call my solicitor to get a invitation to use Thirdfort set up on my wife's phone (a Samsung). The next day I got another message on my phone to use Thirdfort. I tried to use it and again it failed. Nothing came on my wife's phone.
Tomorrow I plan to visit my solicitor in person with my documents to sort things out. Life is too short to mess about with Thirdfort anymore.
The irony is that I've been using our solicitor for more than 20 years and am on first name terms so the identity check is quite unnecessary.
16 april 2026
Review zonder uitnodiging
Antwoord van Thirdfort
Hi,
Thank you for taking the time to leave your feedback. I'm very sorry to read about your experience with the app. I'm sorry for the wait, but glad to know our agent was able to talk to you and get in touch with your solicitors. If you'd like to speak to a manager - please get in touch via feedback@thirdfort.com and we will treat this as a priority.
Kind Regards,
Thirdfort
Robert was very helpful polite and…
Robert was very helpful polite and patient with me as assisted me.
17 april 2026
Review zonder uitnodiging
Antwoord van Thirdfort
Hi,
Thank you for your brilliant feedback for our agent Rob - we will be sure to share this across to him.
Kind Regards,
Thirdfort
App very easy to use
App very easy to use. Every step explained well. Only took about 10 minutes to complete.
17 april 2026
Review zonder uitnodiging
Antwoord van Thirdfort
Hi,
Thank you for your 5* review!
Best,
Thirdfort
Contacted thirdfort and spoke to Jess…
Contacted thirdfort and spoke to Jess (although I miss heard her name and called her Beth) and she never corrected me... :)
Jess was polite, professional, informative and incredible helpful. I can't thank her enough for helping me! She was so lovely :)
17 april 2026
Review zonder uitnodiging
Antwoord van Thirdfort
Hi,
Thank you for your fantastic feedback on our support agent, we will be sure to share this with her and the wider team.
Best Wishes,
Thirdfort
Emmanuel was very calm
Emmanuel was very calm, patient and helpful. He talked me through what I needed to do next, I will definitely contact him again if I have any questions in this process in future
17 april 2026
Review zonder uitnodiging
Antwoord van Thirdfort
Hi,
Thank you for taking the time to leave your feedback, it is really appreciated. We're so glad to read how helpful Emmanuel was in getting everything sorted for you.
Kind Regards,
Thirdfort
Telephone receptionist was a great…
Telephone receptionist was a great help. Thank you
17 april 2026
Review zonder uitnodiging
Antwoord van Thirdfort
Hi,
Thank you for your kind feedback!
Kind Regards,
Thirdfort
Once I started to use this app it give…
Once I started to use this app it give clear concise guidance and very easy to use, also support given was excellent
17 april 2026
Review zonder uitnodiging
Antwoord van Thirdfort
Hi,
Thank you for your brilliant feedback - i'm glad to hear you found the process clear and our support team were helpful.
Many Thanks,
Thirdfort
Had a issue with I’d verification third…
Had a issue with I’d verification third fort are being very helpful running me through my problems
17 april 2026
Review zonder uitnodiging
Antwoord van Thirdfort
Hi,
Thank you for your 5* review!
Best,
Thirdfort
I had a problem with the video
I had a problem with the video, spoke to Emmanuel very helpful indeed. Everything sorted smoothly.
17 april 2026
Review zonder uitnodiging
Antwoord van Thirdfort
Hi,
Thank you for taking the time to leave your feedback - i'm sorry to hear you had some difficulty with the video. We will be sure to share your comments with Emmanuel. All the best with the rest of your transaction!
Kind Regards,
Thirdfort
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