I had to verify my identity in order to sell my deceased mother’s house. Very easy to use. The only problem is having to upload a council tax / utility bill. I do it all paperless so it was annoying h... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
The platform was easy to use, and quite intuitive. However, two minor issues: My deposit wasn't deducted. And, because this is a second home, the arithmetic stamp duty calculation ended 750, they t... Toon meer
Bedrijf heeft geantwoord
I have problems with uploading documents etc. I have a good knowledge and awareness of basic use of my phone but not so good with modern technology use! Consequently having to upload required docum... Toon meer
Bedrijf heeft geantwoord
Had a problem with one of tasks on the app so called support and someone who really knew his stuff cheerfully helped me out and problem was solved ! Thanks for your help Emmanuel much appreciated
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Thirdfort's client due diligence platform combines automated ID verification, anti-money laundering and Source of Funds checks to protect regulated professionals, and their clients, from fraud and money laundering. Thirdfort combines industry-leading data sources and suppliers with user-friendly technology, making client due diligence simple and secure.
Contactgegevens
Belle House Platform 1, SW1V 1JT, London, Verenigd Koninkrijk
- 01617680083
- contact@thirdfort.com
- thirdfort.com
4,5
Uitstekend
7K reviews
Heeft 99% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Experience
First of all, the app is user friendly. The customer service is topnotch and I had a quick response.
15 april 2026
Review zonder uitnodiging
Antwoord van Thirdfort
Hi,
Thank you for your feedback, we really appreciate it!
Best,
Thirdfort
Super friendly and understanding
Joseph was so helpful and friendly. I was having problems uploading documents, and Joseph talked me all through it and assured me that everything was done correctly
14 april 2026
Review zonder uitnodiging
Antwoord van Thirdfort
Hi,
Thank you for taking the time to leave your feedback for our agent Joseph - we really appreciate it!
Kind Regards,
Thirdfort
Very helpful
Very helpful, patient, explained things clearly.
Thank you
11 augustus 2025
Review zonder uitnodiging
Antwoord van Thirdfort
Hi,
Thank you for your 5* review!
Best,
Thirdfort
Easy to navigate, great in app experience
Used during a house sale for the required ID checks. Great app, easy to use. Clear instructions. Excellent experience.
7 november 2025
Review zonder uitnodiging
Antwoord van Thirdfort
Hi,
Thank you for your 5* review!
Best,
Thirdfort
Thirdfort
Found the app really easy to use was really straight forward
14 april 2026
Review zonder uitnodiging
Antwoord van Thirdfort
Hi,
Thank you for your feedback - it's great to read you found the app easy to use.
Kind Regards,
Thirdfort
This was so easy to use and not at all complicated
This was so easy to use and not at all complicated. Only took a very short time to use.
14 april 2026
Review zonder uitnodiging
Antwoord van Thirdfort
Hi,
Thank you for your taking the time to leave your feedback, we really appreciate it!
Best,
Thirdfort
Does it have to be a phone app?…
It’s not possible to upload documents with lots of pages as it is only an app, no website. Uploading 1 page documents and passports is straightforward.
Also, the first time I tried to ring to explain the problem ( it was a tenancy agreement, no one answered. The 2 nd time I rang, the phone was answered promptly.
14 april 2026
Review zonder uitnodiging
Antwoord van Thirdfort
Hi,
Thank you for your feedback, it is really important to us. After you take the first image of your document, there is an option to add more pages. Apologies for this being unclear. I'm glad our team were able to assist.
Kind Regards,
Thirdfort
Emmanuel was helpful, happy and proactive
Emmanuel was efficient, helpful and knowledgable about my questions and instructed me accordingly so the task was completed. Just the service I needed to ensure the smooth running of my mortgage application. Thanks 🙂🙏🏽
14 april 2026
Review zonder uitnodiging
Antwoord van Thirdfort
Hi,
Thank you for your feedback on our agent Emmanuel, we really appreciate it. All the best with the rest of your transaction!
Kind Regards,
Thirdfort
Emmanuel was very helpful and…
Emmanuel was very helpful and courteous, talked me through the issue whilst he was on the phone and called back to check i had completed the process. 10/10, great experience.
14 april 2026
Review zonder uitnodiging
Antwoord van Thirdfort
Hi,
Thank you for taking the time to leave your feedback for us - i'm delighted to read how helpful our agent Emmanuel was.
Best,
Thirdfort
Really quick and easy to use!
14 april 2026
Review zonder uitnodiging
Antwoord van Thirdfort
Hi,
Thank you for your 5* review!
Kind Regards,
Thirdfort
I spoke to Joseph at Customer Support
I spoke to Joseph at Customer Support. He was very professional and helpful, and resolved my query very quickly.
14 april 2026
Review zonder uitnodiging
Antwoord van Thirdfort
Hi,
Thank you for taking the time to leave your feedback for our agent Joe - we really appreciate it.
Kind Regards,
Thirdfort
It was ok
It was ok , but not great , some instructions not that clear
14 april 2026
Review zonder uitnodiging
Antwoord van Thirdfort
Hi,
Thank you for taking the time to leave your feedback. I'm sorry to hear this - if you would like any help, or to share any more detail, please get in touch via feedback@thirdfort.com.
Kind Regards,
Thirdfort
Antwoord van Thirdfort
Hi,
Thank you for your 5* review!
Best,
Thirdfort
Dealt with my query in a timely and…
Dealt with my query in a timely and efficient manner
13 april 2026
Review zonder uitnodiging
Antwoord van Thirdfort
Hi,
Thank you for your kind feedback. We really appreciate it!
Kind Regards,
Thirdfort
Emmanuel was extremely helpful and…
Emmanuel was extremely helpful and ensured the process was as easy as possible. Thank you Emmanuel
13 april 2026
Review zonder uitnodiging
Antwoord van Thirdfort
Hi,
Thank you for taking the time to leave your feedback on our agent Emmanuel, we will be sure to share this with him and the wider support team.
Best,
Thirdfort
Quick and easy to use
13 april 2026
Review zonder uitnodiging
Antwoord van Thirdfort
Hi,
Thank you for your 5* review!
Best,
Thirdfort
Easy to use and go through.
Personally from all the online forms and apps I had to use over the last 4 months this one had to be the easiest and quickest one I had used.
13 april 2026
Review zonder uitnodiging
Antwoord van Thirdfort
Hi,
Thank you for your brilliant feedback, we really appreciate it!
Best,
Thirdfort
Very easy to use and didn't take long…
Very easy to use and didn't take long at all.
13 april 2026
Review zonder uitnodiging
Antwoord van Thirdfort
Hi,
Thank you for your brilliant feedback, we really appreciate it!
Best,
Thirdfort
Antwoord van Thirdfort
Hi,
Thank you for your 5* review!
Best,
Thirdfort
Customer service
I spoke with Robert who was very helpful with my enquiry.
10 april 2026
Review zonder uitnodiging
Antwoord van Thirdfort
Hi,
Thank you for your kind words on our agent Robert - we will be sure to share this with him.
Kind Regards,
Thirdfort
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