Thunderpick online casino is great site, especially for crypto and esports. The interface is clean, the games run smooth, and the withdrawals are consistently fast. I also like the rank system for the... Toon meer
Bedrijf heeft geantwoord
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I have been a depositing customer for a couple years. I always have a pleasant experience at Thunderpick, whether winning or loosing. It is one of my favorites. Deposits go smoothly, as do w... Toon meer
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Worst site ever, after losing my half of my balance i decided to withdraw my funds but they froze my balance even after submitting all proper and needed documents which any site would accept they did... Toon meer
Bedrijf heeft geantwoord
My experience with thunderpick.io has been extremely negative. First, my account was limited so that I could only place bets of up to 1 euro per match. That was already concerning, but the bigg... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Thunderpick is an innovative Crypto eSports betting site and online Casino, designed to meet the expectations of the fast-growing community of gamers and eSports enthusiasts. Created by long-time gamers for gamers, Thunderpick aims to provide its users with a lightning-fast betting platform, full coverage of games, competitive odds, and a new first-class game-like betting experience that makes placing wagers on your favorite games even more entertaining. With Thunderpick, you can watch games, bet on live in-play events, interact with other players and thrive as a member of a community that is equally passionate about gaming. We cover all the most popular eSports titles, including League of Legends, CS 2, Dota 2, VALORANT and Call of Duty, as well as Sports betting and 4000+ Casino games. As a leading Crypto-betting platform, we accept all major Crypto coins and we are always expanding our Crypto library, so users will find plenty of Crypto currencies on our platform to choose from. Thunderpick is a licensed entity, and as such, we deliver a legal and safe betting environment that allows users to simply relax and enjoy the game.
Contactgegevens
Canada
- thunderpick.io
3,3
Gemiddeld
374 reviews
Heeft 98% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Only online casino I'll play on
I have been playing on thunderpicks online casino for over a year and a half now. I like the wide selection of slots and games and sports that you can wager on. It has a VIP program that you can be invited into once you hit a certain level, you get your own personal VIP host who reaches out to you to see if you need any help or have questions. If your wanting a deposit bonus or a free bonus they will go to lengths to see that you are satisfied. My VIP host Sharmaine checks in with me nearly everyday weather I'm playing or not. I think we have grown on each other. As for the reviews of people complaining about withdrawls, I don't understand how, last Thursday I won over $8,000 and put in a withdrawl and had it with in five minutes of when I submitted it. That is what I like the most about thunderpick. I played on slots garden casino once and won $1600, it took over a month for me to recieve that withdrawl, I haven't been back since, I'll stay with thunderpick where I have plenty of games to choose from and can request a withdrawl and have it within five minutes and my own VIP host too tend to any needs or concerns I may have. You have an excellent online casino Thunderpick!!!
20 januari 2026
Review zonder uitnodiging
Antwoord van thunderpick.io
Thank you so much for taking the time to share your experience! We’re happy to hear that you’ve been enjoying playing with us.
Providing quick payouts and personalized support is something we take a lot of pride in, so it’s great to know that Sharmaine and our VIP team have made such a positive impact on your experience. We truly value your loyalty and kind words, and we’re glad Thunderpick continues to be your go-to place to play.
Wishing you the best of luck, and thank you for being part of our community!
Antwoord van thunderpick.io
Thank you for the kind feedback! We’re glad you had a positive experience with our communication.
The only reason why i still in…
The only reason why i still in Thunderpick is because my GOAT JANSSEN . janssen 4 lyfe! They have the best admins 😉
14 januari 2026
Review zonder uitnodiging
Antwoord van thunderpick.io
We appreciate your candid review.
Thank you for sticking with us and we’re always happy to have you as part of our community!
Jannsen the Goatt!!
Jannsen the Goatt!!! Big bonuses and friendly to the max. Best Host everrrr! Plus : he does comedy on the side lol
14 januari 2026
Review zonder uitnodiging
Antwoord van thunderpick.io
Thank you so much for the amazing feedback! 🙌
We’re thrilled to know you had such a great experience with your host. We’ll be sure to pass along your kind words.
I just want my account restored but…
I just want my account restored but service is great once I receive my winnings I’ll know Forsure if an great app
12 januari 2026
Review zonder uitnodiging
Antwoord van thunderpick.io
Thank you for sharing your feedback.
To better understand your concern, we've requested additional information. Rest assured our team is committed to assisting you as quickly as possible.
Once everything is resolved, we hope your experience fully reflects the level of service we strive to provide.
How personal the rep I spoke with was.
How personal the rep I spoke with was.
11 januari 2026
Review zonder uitnodiging
Antwoord van thunderpick.io
Thank you for your kind feedback!
We’re glad to know our representative made your experience feel personal and supportive. Providing attentive, one-on-one service is very important to us, and we truly appreciate you taking the time to share this.
Warning
Username: Gambljer
I deposited a significant amount of money in early November 2025 and placed only a few bets over the following days. When I attempted to withdraw a portion of my remaining balance, the withdrawal was denied and my account was suspended.
I submitted all requested verification documents around mid-November 2025. Since then, I have emailed support numerous times requesting a timeline or explanation for the prolonged verification process. Each time, I receive the same generic copy-and-paste response with no meaningful update.
My funds have now been locked for nearly two months with no clear reason or resolution provided. This experience has been extremely frustrating, unprofessional and is starting to feel criminal.
9 januari 2026
Review zonder uitnodiging
Antwoord van thunderpick.io
We sincerely understand how frustrating and concerning this situation must be, and we apologize for the prolonged delay and lack of clear communication you’ve experienced. This is not the level of service we aim to provide.
We take matters like account verification and fund access very seriously. While some reviews can require additional time due to compliance and security checks, we recognize that timely, transparent updates are essential. To further review your concerns, we've requested additional information.
We truly appreciate your patience and want to assure you that we are committed to addressing this matter as quickly and professionally as possible.
I’ve been around the block on gambling…
I’ve been around the block on gambling websites and this is among the best in the business. I can tell the owners of this website are trying to do things the right way. I won net about $35,000 in less than 48 hours. There are many complaints on here about KYC and I was pretty concerned when I was tasked with this. However, I followed the instructions and had not violated and of the terms of service (which are extremely reasonable), and was sent $18,800 in one withdraw after about a 4 hour review. If you are a legit player than this site is for you. Obviously my experience winning on this site is not meant to condone gambling, and you should only do so if you can afford to lose. Understand the RTP and volatility of the games you’re playing before you play. 5 stars on this site all day.
8 januari 2026
Review zonder uitnodiging
Antwoord van thunderpick.io
Thank you for taking the time to share such a detailed and thoughtful review. We truly appreciate your kind words and recognition of the care our team puts into operating responsibly and transparently.
We’re especially happy to know that your withdrawal and verification experience went smoothly and that our KYC process met your expectations when followed as outlined. Your perspective on responsible play, game volatility, and RTP is also appreciated and important for the community to be aware of.
Congratulations on your win, and thank you for trusting us and being a valued part of our platform!
Promotion fail
So they collab with BGaming and announce a promotion for the new year. Promotion ended in 29th December and they say that prizes will be given out by themselves manually in 72 hours. Alright, that time period has passed, I contacted them, they wanted me to wait, there was a problem they said. We will contact you in 1-2 business days. Today is the 5th day and almost a week since promotion has ended. Only thing the customer service telling is 'we are sorry we understand you just wait for our email.' Im waiting for what, no information, no solution, no nothing. If you are having problem with BGaming its not my issue, im your customer not theirs. Its a complete dissappointment and still going.
5 januari 2026
Review zonder uitnodiging
Antwoord van thunderpick.io
Thank you for taking the time to share your concerns. We imagine how disheartening this experience has been, especially once the approximated timeframes were exceeded. For this, we sincerely apologize as this does not reflect the level of communication and service we strive for.
Your feedback is valid, and rest assured this will be addressed with the aim of improving your experience going forward. Unfortunately, our request for more information via Trustpilot to check further went unanswered.
We do recommend reaching out to our support team once more in order for us to resolve this promptly. Your kind patience and understanding is greatly appreciated.
Is it still my money
On December 31st, I withdrew my money, but my account was locked and unable to deposit or withdraw. I verified my identity and sent an email to them on the same day. On January 1st, they asked me to provide KYC and other documents again, and I followed suit. They replied, thank you for providing the documents. Please note that you will receive updates within 24 to 48 hours. I thought everything was okay. On January 2nd, I was asked to provide KYC and other documents again, but I still provided them again. As of today, there has been no response on January 5th
31 december 2025
Review zonder uitnodiging
Antwoord van thunderpick.io
Thank you for sharing the details of your experience. We understand how concerning this situation is, and we sincerely apologize for the repeated requests and the lack of timely updates. This is not the experience we want for our users.
Your verification and account review are important to us, and while additional checks can sometimes require further documentation, we recognize that clearer communication and faster follow-ups are essential. While we would have appreciated the opportunity to review your concern, our request for more information via Trustpilot regrettably went unanswered.
We recommend reaching out to our support team for further information and updates on the status of your account.
best experience best help crew
best experience best help crew
18 december 2025
Review zonder uitnodiging
Antwoord van thunderpick.io
Thank you for your positive feedback! We’re happy to know you had a great experience and found our support team helpful. Your feedback truly motivates our team to keep delivering the best service possible. We appreciate your support!
best site
best site , great service, having a lot of bonus here 10/10
17 december 2025
Review zonder uitnodiging
Antwoord van thunderpick.io
Thank you for the fantastic feedback! We’re thrilled to know you’re enjoying our site, overall service and bonus offerings. Your support means a lot to our team, and we’ll keep working hard to deliver a great experience — we appreciate you being with us!
Not transparent with
Not transparent with
KYC requirements. They lock your funds and require tons of data to use funds or withdraw. Feels like a scam or at least website that just uses your funds while they are locked. Do not recommend! Hoping they unlock my account and allow me to withdraw and close
15 december 2025
Review zonder uitnodiging
Antwoord van thunderpick.io
We’re sorry to learn about your experience with our KYC process. Our KYC requirements are in place to ensure account safety and compliance, and it's never our intention to make to process feel tedious.
We can assure you any existing funds are not used while an account is under review. We encourage you to contact our support team directly so they can assist you with resolving this matter as quickly as possible.
We appreciate your patience and the opportunity to address your concerns.
Just some of the best Customer Support
Amazing and quick customer support to reply to any inquiries and questions asked. Highly recommend their site and will be introducing more friends along!
10 december 2025
Review zonder uitnodiging
Antwoord van thunderpick.io
We’re glad to hear you had a great experience with our customer support. We really appreciate you recommending us and introducing your friends, it means a lot!
I deposited $1100 in my thunderpick…
I deposited $1100 in my thunderpick account and this is my first time using Thunderpick. As soon as I win money and withdrawal a portion of my winnings my accounts gets suspended. They are now asking for all of this documentation. I have sent over all the info to them through email. I will do an update once I figure out what’s going on with my account. Very strange how these companies don’t just ask for these documents before hand and wait till you want to withdraw money.
8 december 2025
Review zonder uitnodiging
Antwoord van thunderpick.io
Thank you for reaching out and sharing your experience. We conduct account reviews to ensure compliance with our Terms of Service.
We’ve requested your account details so our team can follow up and assist you promptly.
Criminals, they stole 1300$ from me after KYC with no reason
WildestDream is my account name.
I've been playing for months, didn't really win anything, all of a sudden have been required to pass KYC, sent them 10 documents, and after 10 days have been banned for no reason
I asked them to join a video call, told them I can explain or talk through anything if they have any suspicions or accusations, after that I only got my accounted deleted with no response, though I didn't even win anything and am draw-ish or losing player
They firstly approved my KYC, then changed their mind in an hour, they make decisions with your account before explaining them or sending any official response, my funds were "withdrawn" with no transaction hash added, with an empty transaction description, which is definitely illegal, but basically is a withdrawal from me to a personal wallet of a casino owner, just because he felt this way
Looks like a bunch of criminals that just do whatever they want, very unsafe space to gamble
They replied there that they are checking and asking their team what happened, but that's a lie, as my account has been deleted by Thunderpick the day I wrote this review. It can't be accessed with password or Google anymore, and an email I wrote to them already a week ago is still left on read.
Don't trust them anything.
4 december 2025
Review zonder uitnodiging
Antwoord van thunderpick.io
We’re sorry to hear about your experience and the frustration surrounding your account review. This isn’t the outcome we want for any player. We’ve requested your account details so our team can look into what happened and provide accurate clarification. Once we receive that information, we’ll be able to review the situation and assist you further.
Amazing customer service as always
2 december 2025
Review zonder uitnodiging
Antwoord van thunderpick.io
Thank you for the wonderful feedback! We’re thrilled to know that you've had consistently positive experiences with our customer service team. Our team works hard to ensure you receive the best support, and it’s great to know we’re exceeding your expectations.
We appreciate your continued trust and look forward to assisting you again anytime!
Easy communication and fast responses
Easy communication and fast responses
1 december 2025
Review zonder uitnodiging
Antwoord van thunderpick.io
Thank you for your feedback! We're happy to know you've had such a great experience with our support team.
Please don't hesitate to reach out if you need any further help.
Thunder pick customer support is…
Thunder pick customer support is amazing. !! Very fast and respectful. Love to keep using their site !!!
29 november 2025
Review zonder uitnodiging
Antwoord van thunderpick.io
Thank you for your wonderful feedback! We’re thrilled to hear that our customer support team provided fast and efficient service. Delivering a smooth and positive experience is very important to us, and it’s great to know we’re meeting your expectations.
We truly appreciate your loyalty and look forward to continuing to provide you with the level of service you deserve. Thanks for choosing Thunderpick!
Endless KYC Loop / Account Review
I had my account locked with my funds in it for a KYC process, which I thought was normal as they said it should take 1-2 days.
But truth is that this has been going on for 10 days now.
every time I submit a document, they'd reply saying that they cannot use the document to verify my address then request a document from a different source, no matter what I've sent, so far I've sent 2 bank statements from different accounts under my name and address, 2 mobile contracts under my name and address, sent my ID, sent a selfie with my ID, then sent a selfie with a paper written on it Thunderpick.io with the days date and after going through all of that which included talking to their Live Chat support almost twice a day for the past 10 days explaining the same situation all over again, I got hit with a "The KYC Team is working on it / Your account is under investigation" without an estimated time frame of completion, they'd just ask me to "wait" and that's it.
I strongly believe that Thunderpick.io intentionally locks out users from their accounts and attempt to tire them out with a long KYC loop so users would just "forget about it"
tl;dr : As soon as they ask you to verify your KYC, it's over, It's an endless loop of documents requisitions that never pass their KYC so they can keep you locked
18 november 2025
Review zonder uitnodiging
Antwoord van thunderpick.io
Thank you for taking the time to share your feedback.
We completely understand your frustration, and sincerely apologize for the inconvenience you've experienced with the KYC process and account review.
First, we want to clarify an important distinction between a regular account review and an investigation. While a regular account verification review is typically completed within a few days (as you rightly mentioned, usually 1-2 days), whereas your account is under Investigations which can take significantly longer due to the complex nature.
Investigations are often required when certain red flags or discrepancies arise, and the Accounts team must take additional steps to ensure that everything is compliant with regulatory requirements.
Unlike a regular review, the investigation process doesn’t follow a set timeline. It can take weeks or even months, depending on the specifics of the case. Due to this reason, we cannot always provide an immediate update on the status or time frame for resolution. However, please be assured that our team is working diligently to resolve your account issue.
We understand how repetitive document requests can feel frustrating, especially when you’ve already submitted the necessary materials multiple times. Our KYC team does this to ensure that the documentation matches the requirements set by our policy. We do our best to notify members about the specific documents needed. We recognize this process can be time consuming, and we’re sorry that you’ve had to go through this.
Please know that we have no intention of causing undue stress to our members. Our goal is to ensure that all accounts are in agreement with our Terms and Conditions, inclusive of KYC in a compliant manner to protect both you and our platform.
We encourage you to continue reaching out to our support team for updates. While we can’t provide an exact time frame for investigations, we will always keep you informed and updated on the progress of your case.
We deeply apologize for the inconvenience and thank you for your patience and understanding.
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