Thunderpick online casino is great site, especially for crypto and esports. The interface is clean, the games run smooth, and the withdrawals are consistently fast. I also like the rank system for the... Toon meer
Bedrijf heeft geantwoord
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I have been a depositing customer for a couple years. I always have a pleasant experience at Thunderpick, whether winning or loosing. It is one of my favorites. Deposits go smoothly, as do w... Toon meer
Bedrijf heeft geantwoord
Worst site ever, after losing my half of my balance i decided to withdraw my funds but they froze my balance even after submitting all proper and needed documents which any site would accept they did... Toon meer
Bedrijf heeft geantwoord
My experience with thunderpick.io has been extremely negative. First, my account was limited so that I could only place bets of up to 1 euro per match. That was already concerning, but the bigg... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Thunderpick is an innovative Crypto eSports betting site and online Casino, designed to meet the expectations of the fast-growing community of gamers and eSports enthusiasts. Created by long-time gamers for gamers, Thunderpick aims to provide its users with a lightning-fast betting platform, full coverage of games, competitive odds, and a new first-class game-like betting experience that makes placing wagers on your favorite games even more entertaining. With Thunderpick, you can watch games, bet on live in-play events, interact with other players and thrive as a member of a community that is equally passionate about gaming. We cover all the most popular eSports titles, including League of Legends, CS 2, Dota 2, VALORANT and Call of Duty, as well as Sports betting and 4000+ Casino games. As a leading Crypto-betting platform, we accept all major Crypto coins and we are always expanding our Crypto library, so users will find plenty of Crypto currencies on our platform to choose from. Thunderpick is a licensed entity, and as such, we deliver a legal and safe betting environment that allows users to simply relax and enjoy the game.
Contactgegevens
Canada
- thunderpick.io
3,3
Gemiddeld
374 reviews
Heeft 98% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
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Do not use this betting site
This site looks very easy to register and deposit money, but as soon as you have deposited money it becomes VERY hard to use your money. Your account will either get immediately suspended without any reasoning, or you will have to go through their VERY LONG KYC process. I fell for it and now have 50 euro stuck with them, without any indication of when I can get my money back.
Better to use other betting sites...
15 oktober 2025
Review zonder uitnodiging
Antwoord van thunderpick.io
We’re truly sorry to hear about the frustration you’ve experienced,
Account restrictions usually take place when there is a specific reason, often related to security protocols or verification requirements in line with regulatory standards. While we understand the process can feel lengthy, these steps are in place to ensure the protection of both our members and the integrity of our platform.
We’d be happy to review your account and provide clear insight into why this occurred and the steps needed to resolve it as quickly as possible. '
Our goal is always to make the experience transparent and fair for all members, and we appreciate your patience while this is addressed.
Smells like scam.
I wanted to bet on League of Legends, and landed on this site. After depositing 25 euro my account was immediately suspended, without ever placing any bet. Their customer service is under "maintanence". Would not recommend this site to anyone.
15 oktober 2025
Review zonder uitnodiging
Antwoord van thunderpick.io
We sincerely apologize that during the time you needed us most, our customer service was undergoing maintenance.
We’re truly sorry to hear about the status of your account and appreciate you bringing this to our attention. We would love the opportunity to reach out and assist you further to improve your experience with us.
If you’re willing to provide more details or allow us to review your account, we’re committed to offering clarity and addressing your concerns as quickly as possible. Your satisfaction is important to us.
good good good
15 oktober 2025
Review zonder uitnodiging
Antwoord van thunderpick.io
We love to hear that!
Thank you for the great review and for choosing us!
We appreciate you being a valued member and wishing you continued success.
This crypto casino stole my money and…
This crypto casino stole my money and suspended account when I deposited 5 SOL
this is total scam and I am not willing to make any KYC with these scammers .
Account name Andybondar91
They asking to go with KYC which I am not willing to share with them . Please avoid this scam and also I will complain to their regulator . I don’t agree on their terms and conditions and want then to return my money .
UPD , when I said I am not willing to do KYC and asked to return funds they refused . Total scam and thiefs
This is a scam organization and I am not willing to make KYC and share my personal data with this scam casino . People be aware , they will hold you deposit and steal your money . I have a proof that the stole my money . Don’t trust their reply . I will make a lot of people will know about it
I don’t care about your stupid apologies . Return my money which you stole from me . scam casino peace of shit
Dear all ,
This scam people still hold my funds with no refund
Dated 18.10.25
Please avoid this platform as your money will be stolen
14 oktober 2025
Review zonder uitnodiging
Antwoord van thunderpick.io
We apologize that your experience did not reflect the level of service we strive to achieve.
Please know that we uphold the highest level of integrity in all our operations, and we take concerns like yours very seriously.
Regarding the KYC process, we encourage all members to familiarize themselves with these requirements, as they are designed to ensure the safety and security of everyone on our platform. KYC also helps members better understand the site, its conditions, and how it operates overall.
Your trust is important to us, and we are committed to resolving this matter fairly.
Antwoord van thunderpick.io
Thank you for your positive feedback! We're glad to know that your concerns/inquiries are resolved quickly and that you had a positive experience with our support team.
If there's anything else we can assist you with, please don't hesitate to reach out.
I created an account and deposit 600€…
I created an account and deposit 600€ and they instantly suspended my accoun and sent me an email to provide some personal documents, that was 5 days ago.
I answered with all the required document and they told it should take 1-2 business days to verify.
This is the 5th day and still no answer and my account is still suspended. Does anybody take me seriosly? I am waiting for your answer to unblock my account.
9 oktober 2025
Review zonder uitnodiging
Antwoord van thunderpick.io
We understand how frustrating it must be to have your account suspended with no further updates since providing the requested documents.
Our standard verification process is required to ensure account security and compliance with our terms. While we strive to provide updates within the approximated timeframe, delays can sometimes occur due to high volumes or the need for additional internal checks. That said, 5 days without an update is not the level of service we aim to provide.
We appreciate your patience, and have requested additional information to further review your concerns.
Friendly and polite customer support
Friendly and polite customer support, especially Ashorn
Fixed bet error fast
9 oktober 2025
Review zonder uitnodiging
Antwoord van thunderpick.io
Thank you for your feedback!
We’re delighted to know that you had a positive experience with our customer support team. We’ll be sure to pass your kind words along. We're glad the issue was resolved quickly and appreciate you taking the time to let us know!
Good person u have there
8 oktober 2025
Review zonder uitnodiging
Antwoord van thunderpick.io
Thank you for sharing your feedback. We look forward to continuing to provide you with the best experience possible.
scam
I did not receive any promotion, but they asked me to send very personal verification documents. The money I deposited cannot be withdrawn.
We are contacting you from Thunderpick Customer Service.
We hope this email finds you well. In order to complete your account’s verification process, we'll need to verify your identity and address. Kindly submit the following documents for a review:
• Government-issued identification (e.g. ID card, passport, driver's license, military photo identification card)
• A clear picture of you holding your ID near your face.
• Valid proof of address (in PDF format).
• Include your full name and home (postal) address in text of your email when replying to this thread.
4 oktober 2025
Review zonder uitnodiging
Antwoord van thunderpick.io
Hi there! Thank you for sharing your feedback. We understand your concerns regarding the verification process. As outlined in our Terms of Service, we require verification of identity and account information before processing withdrawals. This is a standard security and compliance measure designed to protect both your account and our platform.
We take your personal information seriously, and all documents are handled securely. Once your verification is complete, you’ll be able to access your funds. We appreciate your patience and cooperation throughout this process.
The site itself is very good
The site itself is very good, good odds as well and very nice UI/UX. The only problem was the very long KYC times, which in my case took 8 days to complete in total. I honestly thought my funds were gone after reading all existing reviews but my account was then successfully verified which was great. If you win and need to withdraw a bigger amount, be weary of long KYC times where your funds are locked up with little transparency, however when they say they will give me an update in 24-48 hours in email they do give me a good reply after the manual update.
7 oktober 2025
Review zonder uitnodiging
Antwoord van thunderpick.io
Thank you for taking the time to share your feedback. We’re glad to hear you enjoy our site. We understand that the review process can feel lengthy at times, and we appreciate your patience throughout the review period.
Our goal is always to ensure account security while providing clear updates within the timelines we promise, and it’s great to know our team was able to follow through and get your account successfully verified. We’ll continue working on improving both speed and transparency in this process.
Thank you again for your valuable feedback and for choosing to play with us.
Deposited via crypto received not a…
Deposited via crypto received not a damn thing including the deposit, update will be filing a complaint with the cgcb if it's not fixed by 48 hours. Ridiculous to steal deposits correctly sent.
4 oktober 2025
Review zonder uitnodiging
Antwoord van thunderpick.io
We understand your frustration and want to assure you that if a deposit was correctly sent and confirmed on the network, it will be credited appropriately. Please note that while crypto deposits are generally fast, there can occasionally be delays due to network congestion or verification processes.
We've requested additional information to better review your concerns.
I just opened an account and made a deposit, and now I want to play, but they say I had another account, but I say if you're sure, explain to me where they stole my money when I was playing.
scammer bad game
4 oktober 2025
Review zonder uitnodiging
Antwoord van thunderpick.io
We understand your concerns and appreciate the opportunity to clarify the situation. As per our Terms and Conditions, each player is allowed only one account on our platform.
We kindly ask you to provide the additional details requested in order to better review your concerns.
Experienced Player - Honest Review
If you’ve lost more money than you’ve deposited, their cash out times are top notch. I’m almost always unlucky on their slots, so I’ve almost always had no issues on that end. Sometimes it’s nearly instant. Their customer service however is extremely poor compared to other sites. Copy and paste responses. Little to no reasoning. The actual “associates” have no decision making capabilities, and are of little assistance. It takes about ten minutes to get a response to the initial inquiry after much back and forth, and you must keep your window open the entire time and participate in their triivial conversation or they will disconnect.
The loyalty program is also very very poor. The loyalty tier is structured in a way that each tier has five inner-tiers which must be climbed to reach any new offers. Inner-tier advancements mean nothing, so I’m not really sure why it’s built out that way. I’ve made ~$23,000 in deposits and am still mid-tier, with my daily bonus remaining at 25 spins at 10 cents a spin. That’s only if I’ve played the previous day. The cash bonus program is hit or miss, and mostly miss. You could make thousands in deposits and still be ineligible.
Simply put, there are much much better casinos out there that have transparent loyalty programs. Look elsewhere.
30 september 2025
Review zonder uitnodiging
Antwoord van thunderpick.io
Thank you for taking the time to share such detailed feedback. While we regret to learn that your experience has fallen short of expectations, we truly value your perspective and the opportunity to respond.
We're pleased to know that you’ve found our payout process efficient as our team works diligently to ensure timely and secure withdrawals for all players. However, we understand that this alone doesn't make up for the concerns you've raised regarding customer service and our loyalty program.
We’re sorry to learn that your interactions with our support team have not met your expectations. Our agents follow set protocols to ensure consistency and accuracy, but we understand that this can sometimes feel impersonal. We’re always looking for ways to improve response quality and ensuring our agents are able to handle a wide range of inquiries.
We recognize that progression can sometimes feel slow, especially for our most active players. The tier structure is designed to balance fairness, responsible play, and long-term rewards. However, based on feedback like yours, we’re actively evaluating how we can make both the value and transparency of the program clearer and more rewarding for loyal users.
We are committed to continuously improving — and your input remains a key part of that.
I love this site and everything about…
I love this site and everything about it from the games to instant cash out fast deposits amazing chat support.
My #1 site without question.
27 september 2025
Review zonder uitnodiging
Antwoord van thunderpick.io
Thank you for your positive feedback! We're thrilled to know that you're enjoying everything from our games to our instant payouts, fast deposits, and excellent chat support. It means a lot to know we've earned the spot as your #1 site — we’re truly honored.
Our team works hard to deliver the best experience possible, and your support motivates us to keep raising the bar. If there’s ever anything more we can do for you, don’t hesitate to reach out. We appreciate you being part of our community!
They took 3.75 for a fee of $20.00
22 september 2025
Review zonder uitnodiging
Antwoord van thunderpick.io
We take financial concerns very seriously, and would appreciate the opportunity to better investigate.
We've requested additional information and look forward to your response.
It was a great experience by a…
It was a great experience by a experienced helper!!!
20 september 2025
Review zonder uitnodiging
Antwoord van thunderpick.io
Thank you for sharing your positive experience!
We’re thrilled to know that our team was able to assist you effectively. Your satisfaction is our top priority, and we look forward to serving you again.
Answered promptly to the best of their…
Answered promptly to the best of their ability. I appreciate it.
20 september 2025
Review zonder uitnodiging
Antwoord van thunderpick.io
We appreciate your feedback and are pleased to know our team responded quickly and did their best to assist you. Thank you for sharing your positive experience.
If you need any further help, don’t hesitate to contact us.
Daren rocks !!!!!!!
Darn was such good help and a pleasure to speak with
18 september 2025
Review zonder uitnodiging
Antwoord van thunderpick.io
Thank you for your kind feedback! We’re delighted to hear that Daren provided you with excellent support and made your experience enjoyable. We’ll be sure to pass along your compliments.
If you need any further assistance, please don’t hesitate to reach out.
this is a wonderful website
this is a wonderful website i would play here again - KINGLEGEND
16 september 2025
Review zonder uitnodiging
Antwoord van thunderpick.io
Thank you for your kind words! We’re thrilled to hear that you've enjoyed your experience on our platform.
If there’s anything we can do to make your experience even better, please don’t hesitate to let us know.
I uploaded alldocuments through emial…
I uploaded alldocuments through emial but till no nothing happened just they are trying to cheat the money
9 september 2025
Review zonder uitnodiging
Antwoord van thunderpick.io
We take your concerns seriously and are committed to handling your account with transparency and integrity. We want to assure you, there is no intention to mislead or cause inconvenience.
To have this further reviewed, we've requested additional information.
Your patience and understanding is appreciated and we remain at your service should you have any questions.
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