Thunderpick online casino is great site, especially for crypto and esports. The interface is clean, the games run smooth, and the withdrawals are consistently fast. I also like the rank system for the... Toon meer
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I have been a depositing customer for a couple years. I always have a pleasant experience at Thunderpick, whether winning or loosing. It is one of my favorites. Deposits go smoothly, as do w... Toon meer
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Worst site ever, after losing my half of my balance i decided to withdraw my funds but they froze my balance even after submitting all proper and needed documents which any site would accept they did... Toon meer
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My experience with thunderpick.io has been extremely negative. First, my account was limited so that I could only place bets of up to 1 euro per match. That was already concerning, but the bigg... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
Thunderpick is an innovative Crypto eSports betting site and online Casino, designed to meet the expectations of the fast-growing community of gamers and eSports enthusiasts. Created by long-time gamers for gamers, Thunderpick aims to provide its users with a lightning-fast betting platform, full coverage of games, competitive odds, and a new first-class game-like betting experience that makes placing wagers on your favorite games even more entertaining. With Thunderpick, you can watch games, bet on live in-play events, interact with other players and thrive as a member of a community that is equally passionate about gaming. We cover all the most popular eSports titles, including League of Legends, CS 2, Dota 2, VALORANT and Call of Duty, as well as Sports betting and 4000+ Casino games. As a leading Crypto-betting platform, we accept all major Crypto coins and we are always expanding our Crypto library, so users will find plenty of Crypto currencies on our platform to choose from. Thunderpick is a licensed entity, and as such, we deliver a legal and safe betting environment that allows users to simply relax and enjoy the game.
Contactgegevens
Canada
- thunderpick.io
3,3
Gemiddeld
374 reviews
Heeft 98% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
they have a good support
8 september 2025
Review zonder uitnodiging
Antwoord van thunderpick.io
We're glad to hear our support team was able to assist you. Please don’t hesitate to reach out anytime you need help—we’re always here for you.
SCAM
On May 12th, I sent the last requested document (109 days have passed). On June 26, they answered my complaint here and said they would try to help (64 days have passed). I haven't received anything except unsubscriptions. They are very polite in the chat, they inspire hope with answers here, but this is hypocrisy and it won't bring my money back :) My next review and my next words about the fact that this is a SCAM office. I do not recommend it, they are deceivers. Who are trying to remove objectionable comments for them.On May 12th, I sent the last requested document (109 days have passed). On June 26, they answered my complaint here and said they would try to help (64 days have passed). I haven't received anything except unsubscriptions. They are very polite in the chat, they inspire hope with answers here, but this is hypocrisy and it won't bring my money back :) My next review and my next words about the fact that this is a SCAM office. I do not recommend it, they are deceivers. Who are trying to remove objectionable comments for them.
**UPDATE**
I can't access my account either. You blocked me. And no, I don't understand you, you took my money and ask me to be understanding. This looks like mockery. You have all my data. Do you want to pretend to work? Why? Tell me that you scammed me and there is no need to continue this hypocrisy, that you are good.
28 augustus 2025
Review zonder uitnodiging
Antwoord van thunderpick.io
**UPDATE**
Hi there! We've received your email address; however, we're unable to access your account with this information.
--------------------------------------
Hello Sergey,
We completely understand how frustrating this situation has been and appreciate you taking the time to share your experience.
We want to clarify that your account review was completed, and a decision was communicated to you on June 11. While we are unable to reverse the decision made regarding your account, we hope you understand that this outcome was reached after a thorough review.
We regret any disappointment this may have caused and appreciate your understanding.
Antwoord van thunderpick.io
Thank you for your feedback! We're glad to hear you’re happy with the fast payouts. We appreciate you taking the time to share your experience.
2490$ suspended
I made a deposit, and as long as I was losing, there were no issues. But as soon as I won a couple of bets in a row, they immediately blocked me. Deposits made amount to approximately $9,830.
My nickname: AlertJayden
2490$ has been suspended.
16 augustus 2025
Review zonder uitnodiging
Antwoord van thunderpick.io
Hi there! Thank you for sharing your feedback. We understand your concerns regarding the account restriction and the suspended funds. Please note that account reviews are carried out in accordance with our Terms & Conditions to ensure compliance and the security of all transactions on the platform.
To follow up on your account, we've submitted a request to provide your account details.
Try to avoid this site
Try to avoid this site . Once you deposit some crypto on this site , they instantly ban you and ask you to pass the KYC . Instead of having some normal KYC system , you will need to send your documents to some random email . The problem is you can’t withdraw your money anymore if you don’t want to send your documents to someone by this strange method . Any other normal site will allow you to withdraw money even if your account is banned or didn’t pass the KYC system .
19 augustus 2025
Review zonder uitnodiging
Antwoord van thunderpick.io
Hello,
Thank you for sharing your feedback. We understand your concerns regarding the verification process and want to clarify that account verification is a standard procedure outlined in our Terms & Conditions.
Please note that document submissions are only reviewed by our secure verification team, and not shared externally. While we understand this process may feel inconvenient, it is in place to ensure the security of all transactions and the integrity of our platform.
We appreciate your understanding and your feedback, which we will share with our team to continue improving the experience for all players.
good person and nice experience
19 augustus 2025
Review zonder uitnodiging
Antwoord van thunderpick.io
We’re glad to hear you had a positive experience, and we truly appreciate you taking the time to share your feedback.
Unfair treatment after repeated verification requests
On Thunderpick, part of my bets were voided. Even so, I went through a humiliating verification process, with repeated requests for documents and photos, which I successfully completed. After approval, I was able to withdraw part of my funds, but immediately afterwards my account was permanently blocked and the remaining balance was seized.
The company cited a violation of Terms 5.1 and 15.1, which I disagree with and consider unfair. It is very disappointing to go through the entire verification process, get only part of your money, and then have the rest confiscated.
I do not believe Thunderpick acts with transparency towards its customers, and I cannot recommend this platform.
10 augustus 2025
Review zonder uitnodiging
Antwoord van thunderpick.io
Hello,
We're sory to hear about your experience and understand how frustrating this situation must feel. Please know that account reviews, including verification and the application of our Terms and Conditions, are conducted thoroughly to ensure compliance and fairness across the platform.
While we’re unable to overturn or bypass decisions related to violations of Terms 5.1 and 15.1 once they have been finalized, we want to assure you that these actions are never taken lightly. We encourage you to review the specific sections of our Terms for further clarity.
Your feedback regarding transparency is important to us, and we’ll be sure to share it with the appropriate department.
Thank you for taking the time to share your concerns.
Blatantly not following their own TOS
Today Thunderpick decided to ban my account for breaching Terms & Service. They gave no indication of which specific code I broke but they seized every single dollar in my account. I had only placed 4-5 bets and the vast majority of the funds were deposited and never bet! in the email they sent me they said that in according to TOS they seized the remaining account balance. However, when you control F "seize" in their TOS there is only one instance in this clause "Multiple accounts held by the same individual are subject to immediate closure and we reserve the right to seize any funds gained as a result of holding multiple accounts." "FUNDS GAINED" I had lost money on the account and the majority of the money had never been bet once! Deposited money is not considered "Funds Gained" under any interpretation. So they are choosing to not give me a reason to return my deposited funds despite there not being any grounds in any part of their own terms of service. Looking forward to a response because this is complete bullshit and unfair to players.
Edit 8/14/2025: have not responded yet. My 14k, 10-11k of which is deposited unwagered funds are still in their hands. Will be reaching out to ESIC and other notable Thunderpick partners. Do the right thing!
Edit 8/19/2025: 12 days later they have not gotten back to me via any method yet. Still have no cause for why my deposit was seized. AVOID this site!
4 augustus 2025
Review zonder uitnodiging
Antwoord van thunderpick.io
Thank you for reaching out and sharing your concerns. We understand your frustration regarding your account status and the seizure of funds.
Please be assured that we take these matters seriously and adhere strictly to our Terms of Service. The decision to suspend an account and seize funds is made only after a thorough investigation, which considers all relevant factors.
To better understand the concerns you've raised, we've requested additional information.
TJ is the goat at solutions
4 augustus 2025
Review zonder uitnodiging
Antwoord van thunderpick.io
Hi there! Thank you for sharing your feedback. We’re glad to hear TJ was able to assist, we’ll definitely let them know their efforts are appreciated. If there’s anything else you need, we’re here to help!
Antwoord van thunderpick.io
Thank you for sharing your feedback.
We sincerely apologize if your experience has made you feel undervalued; that is certainly not our intention. Customer satisfaction is very important to us, and we take your concerns seriously.
We would appreciate the opportunity to address your specific issues and improve your experience. Please contact us directly so we can better understand your concerns.
Manuel is the best live support
Manuel is the best support help from thunderpick.
18 juli 2025
Review zonder uitnodiging
Antwoord van thunderpick.io
Thank you for your kind words! We're thrilled to know that our support representative provided you with excellent service.
If there's anything else we can assist you with, feel free to reach out to us!
I was helped by an agent named Laura
I was helped by an agent named Laura, she was very polite and helpful, I wish I could give her more than 5 stars!
10 juli 2025
Review zonder uitnodiging
Antwoord van thunderpick.io
Thank you so much for your kind words! 🌟 We're thrilled to hear that Laura provided you with such great support — we'll be sure to pass along your compliments to her. It means a lot to us that you took the time to share your experience. If you ever need anything else, we're here for you 24/7!
Allowed me to depo 100 then asked me…
Allowed me to depo 100 then asked me for a bank account statement to identify my identity with my address because i apparently had multiple accounts which is a lie and now apparently my statement is not enough they need more which is not what they said. have 100 in there stuck unable to withdraw from the scam site
1 juli 2025
Review zonder uitnodiging
Antwoord van thunderpick.io
Thanks for reaching out, and we're truly sorry to hear about your experience. Please understand that verifying identity is a regulatory requirement to ensure the security of all our players, especially when there's a potential account duplication.
We know it can be frustrating, and we appreciate your patience. If additional documents were requested, it's only to meet verification standards, not to cause inconvenience. We'd like to help resolve this as quickly as possible — please reach out to our support team via live chat or email with your account details so we can look into this directly and assist you further.
Your funds are safe, and we’re committed to getting this sorted for you.
Antwoord van thunderpick.io
Thank you so much for the kind words! 😊 We're glad to hear you had a great experience with our customer service team. If you ever need anything, we're here 24/7 to help.
Good luck and have fun!
SCAM
SCAM
When I was losing, I was asked to verify my identity, which I successfully did. When I started winning, I was asked to verify my identity again, and it turned out that I had failed the verification for a completely made-up reason: a multi-account. I provided all the requested documents for verification, including a video of me writing the date and website name on a piece of paper. However, this is not necessary, as all they need is an excuse to ban you. Anyone who starts winning will be banned.Now my account is closed and I can't even log in, they stole my 5200+ USDT. SCAM company. I d`not recommend
10 juni 2025
Antwoord van thunderpick.io
Thank you for sharing your experience, and we're genuinely sorry to hear how frustrated you feel.
We take identity verification and account integrity extremely seriously to ensure a fair and secure environment for all players. While we understand how upsetting this situation must be, we want to clarify that verification processes—including re-verification—can be triggered for various reasons, including regulatory compliance and security checks. These measures are not tied to whether a player is winning or losing.
Allegations of multiple accounts are taken very seriously and are thoroughly investigated based on evidence. If your account was flagged for violating our terms and conditions, including the use of multiple accounts, this would be the result of an internal review—not simply due to your account activity.
We absolutely do not withhold funds without a valid reason. If you believe your case was mishandled, we strongly encourage you to reach out to our support team through official channels with your case ID or account details, so we can provide a more detailed explanation or assist in escalating the matter.
We’re here to help resolve issues fairly and transparently.
Extremely supportive and generous VIP…
Extremely supportive and generous VIP program- always willing to support and discuss
26 juni 2025
Review zonder uitnodiging
Antwoord van thunderpick.io
Thank you so much for your kind words! We're thrilled to hear you're enjoying our VIP program and the support that comes with it. Your satisfaction means everything to us, and we're always here to ensure you have the best possible experience.
Forced Verification After Deposits 4600$
I am submitting an official complaint regarding the unjustified delay in completing my account verification process.
I have made seven deposits totaling $3,550, and only after my first withdrawal attempt was I suddenly asked to go through verification. All the requested documents were submitted in full, yet the verification process has still not been completed.
My inquiries to support are always met with generic responses like "please wait" or "your request has been forwarded to the relevant department," without any clear explanation or timeframe.
This feels unfair and raises concerns about the integrity of the process. I kindly ask that you complete the verification as soon as possible or provide a detailed status update with a clear deadline.
Sincerely,
GoodAustin
21 juni 2025
Review zonder uitnodiging
Antwoord van thunderpick.io
Thank you for bringing your concerns to our attention.
We sincerely apologize for any inconvenience caused by the delay in completing your account verification. We understand how important timely processing is and appreciate your patience.
Please be assured that updates on your account status and further instructions will be provided to you upon completion, which takes 24-48 hours approximately.
Your trust is very important to us, and we are committed to resolving this matter promptly. If you have any further questions or need additional assistance, please do not hesitate to contact us directly.
Shouldn’t look anywhere else …
In my opinion the best online casino/sportspicks/e-league wagering platforms online today! Customer service is second to none, always polite and respectful and they appreciate thier players like no other! I’ve played on a lot of online platforms and I can tell you with 100% honesty and certainty if you’re looking for a new place to wager or a first place to wager Thubderpicks.io should be the top of your list. From game selection size and plethora of providers to the 24/7 customer service they don’t disappoint!
21 juni 2025
Review zonder uitnodiging
Antwoord van thunderpick.io
Thank you so much for your kind words and amazing review!
We truly appreciate your loyalty and are delighted to hear that you enjoy our platform, customer service, and game selection. Providing a top-tier experience for our players is our highest priority, and your feedback motivates us to continue delivering the best service possible.
If there's anything more we can do to enhance your experience or if you have any suggestions, please don't hesitate to reach out. We're grateful to have you as part of our community and look forward to serving you for many more wins to come!
All good with the service
19 juni 2025
Review zonder uitnodiging
Antwoord van thunderpick.io
Thank you for sharing your feedback!
If you have any inquiries or concerns, please don’t hesitate to reach out to our support team. We hope to continue providing you with enjoyable gaming experience and excellent service!
Attention SCAM!!!
Attention, SCAM ALERT!
Guys, be careful, dont you ever play or deposit any money here.
I have bet 150eur, to win 550eur. Won the bet, and they dont want to pay me the money.
Got the printscreens and all the proofs with me.
Definitely a STAY AWAY!
8 juni 2025
Review zonder uitnodiging
Antwoord van thunderpick.io
Thank you for reaching out.
We believe there must be some misunderstanding, as we would never withhold our dedicated members' funds.
We are truly sorry to hear about your recent experience, and we want to assure you that we take such matters very seriously.
We would love to bring some clarity to this situation. To assist you promptly, we have requested additional information so we can investigate your case with the utmost urgency.
Our primary goal is to ensure that all our members receive their hard-earned winnings without delay.
Please rest assured that we value your trust and are committed to resolving this matter swiftly. We appreciate your patience and look forward to resolving this issue to your satisfaction.
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