Thunderpick online casino is great site, especially for crypto and esports. The interface is clean, the games run smooth, and the withdrawals are consistently fast. I also like the rank system for the... Toon meer
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I have been a depositing customer for a couple years. I always have a pleasant experience at Thunderpick, whether winning or loosing. It is one of my favorites. Deposits go smoothly, as do w... Toon meer
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Worst site ever, after losing my half of my balance i decided to withdraw my funds but they froze my balance even after submitting all proper and needed documents which any site would accept they did... Toon meer
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My experience with thunderpick.io has been extremely negative. First, my account was limited so that I could only place bets of up to 1 euro per match. That was already concerning, but the bigg... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Thunderpick is an innovative Crypto eSports betting site and online Casino, designed to meet the expectations of the fast-growing community of gamers and eSports enthusiasts. Created by long-time gamers for gamers, Thunderpick aims to provide its users with a lightning-fast betting platform, full coverage of games, competitive odds, and a new first-class game-like betting experience that makes placing wagers on your favorite games even more entertaining. With Thunderpick, you can watch games, bet on live in-play events, interact with other players and thrive as a member of a community that is equally passionate about gaming. We cover all the most popular eSports titles, including League of Legends, CS 2, Dota 2, VALORANT and Call of Duty, as well as Sports betting and 4000+ Casino games. As a leading Crypto-betting platform, we accept all major Crypto coins and we are always expanding our Crypto library, so users will find plenty of Crypto currencies on our platform to choose from. Thunderpick is a licensed entity, and as such, we deliver a legal and safe betting environment that allows users to simply relax and enjoy the game.
Contactgegevens
Canada
- thunderpick.io
3,3
Gemiddeld
374 reviews
Heeft 98% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
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The most professional eSports betting site！
This is a betting website with high limits and a high degree of exclusivity for CS and Valorant, strongly recommended for players who enjoy playing these two games.
Here, I would like to thank my VIP host Janssen, who provides super professional VIP service. I was able to reach Challenger level on this website entirely because of his help.
27 mei 2025
Review zonder uitnodiging
Antwoord van thunderpick.io
Thank you very much for your generous words!
At our platform, we are dedicated to excelling in the thrilling realm of Esports, acknowledging its swift growth and popularity.
We constantly work to offer our members the finest choices, features, and experiences to ensure you remain at the cutting edge of gaming.
Your support inspires us to continue pushing boundaries and providing exceptional service.
Darren was extremely kind
Darren was extremely kind, helpful, and efficient
25 mei 2025
Review zonder uitnodiging
Antwoord van thunderpick.io
Thank you so much for your thoughtful words!
We're excited to hear about Darren's helpfulness, kindness, and efficiency. We'll be sure to share your message with him so he's aware and feels motivated by your sweet feedback.
We truly appreciate you!
Incompetent support
One of their agent provided me complete wrong info about wagers and turnover due to which i made a deposit and when deposit the t*c for wager were completely different.
New agent offered me small bonus as compensation but its turnover was x40 which is pretty ridiculous.
Just because they gave me complete wrong info of bonus i made a deposit with atleast 2-3 confirmation and then ended up getting rekt
13 mei 2025
Review zonder uitnodiging
Antwoord van thunderpick.io
Thank you for reaching out and sharing your concerns.
We sincerely apologize for any confusion or inconvenience caused by the information you received. Our goal is to provide clear and accurate guidance to ensure a smooth experience for all our customers.
Regarding the discrepancy in the wagering terms, we understand how frustrating this situation must be. We appreciate your feedback about the bonus turnover requirement, and we will review our bonuses and relay to the team for consideration.
We apologize for not meeting your expectations and sincerely hope your next experience with us will be improved and more satisfying.
Ignored during verification. 1670$
I put it on withdrawal, they sent me for verification. I provided all the requested documents during verification, but they still ignore me. They say that they have some technical problems with the mail, and allegedly do not see my letter. At the same time, they receive a letter that I must send them a photo again, if I do not do this, then they will simply write off my entire balance. How can you do this?
11 april 2025
Review zonder uitnodiging
Antwoord van thunderpick.io
We're truly sorry to hear about the difficulties you're experiencing with your withdrawal and the challenges you've faced during the verification process.
We understand how frustrating it can be to encounter delays especially when you're anticipating your request. Please know that we are committed to resolving this situation promptly.
To ensure your funds are secure, we would not deduct your balance outright but instead cancel the current withdrawal, allowing you to request a new one using an alternative method.
We sincerely appreciate your patience and cooperation as we look into this matter further and work to resolve it as quickly as possible. We have also requested additional information.
Your understanding is greatly appreciated, and we are here to support you every step of the way.
They blocked my account right away…
They blocked my account right away after I made a deposit of 1k usd. They're totally scam. Police complaint will be made. They are basically thieves.
They let me make deposit and then suddenly blocked my account asking for documents claiming I have duplicate accounts. I told them I never had account there, never claiming bonuses, there's no point on having multiple accounts. Since I didn't won or something like that and if they doesn't want me to play I asked them to return the deposit back to the address deposit has been made but no, they refused. They literally stole my money. They operating without license. Big fraud! Be aware!!
Later Edit: after sending them all the documents they refused to send me deposit back. They're the big big fraud.
9 mei 2025
Review zonder uitnodiging
Antwoord van thunderpick.io
We are sorry to hear about your concerns regarding your account status.
It is disheartening to learn that you feel this way about us. Please know that we prioritize integrity and are committed to maintaining our reputation.
We would never take your money unjustly, and we believe there may be some misunderstanding. We would be glad to provide any clarification or additional information to address your concerns.
We do not endorse any form of fraudulent activity and would never engage in such behavior ourselves. We assure you that we conduct ourselves ethically and are open to reaching a mutually satisfactory resolution.
Amazing Customer Service and Protection Measure
Amazing Customer Service.
I WD'ed ~$600 and my account got suspended.
However they gave me a notification from web, and also reached out to me via email that I need to verify my account by submitting my ID Card and take a selfie with it (it's for your account's safety).
After I sent the email along with the needed requirements, an hour later my WD went through, and the suspend was lifted.
I was kinda shocked before you guys notified me that I need to verify, I thought I was scammed. But it was all good.
Thank you!
6 mei 2025
Review zonder uitnodiging
Antwoord van thunderpick.io
Thank you for sharing your experience with us.
We want to assure you that security is our top priority to ensure that payouts are accurately and safely delivered to the correct account holder.
We sincerely appreciate your patience whilst you awaited your winnings.
We're pleased to hear that your withdrawal went through seamlessly.
Thank you for your continued trust and understanding.
We also love hearing your positive feedback and value your remarks. We’re here to provide a secure and transparent service with excellent quality.
We are always here to assist you. Please don't hesitate to reach out if you have any questions.
Antwoord van thunderpick.io
Thanks for sharing ! We're glad to hear you find our content and site useful.
If you ever need assistance regarding games or features, don't hesitate to reach out; Our community is here to support you!
Best costumer service ever
Best costumer service ever. And very good site for esports!
30 april 2025
Review zonder uitnodiging
Antwoord van thunderpick.io
Thank you so much for your positivity!
At our gaming site, we are committed to dominating in the exciting world of Esports, recognizing its rapidly growing demand. We continuously strive to provide our members with the best options, features, and experiences to keep you at the forefront of competitive gaming.
Stay tuned for even more Esports opportunities and innovations coming your way!
Scammers they take deposit then claim…
Scammers they take deposit then claim multiple acct and hold ur money for business days no reason id have multiple accts they don't give bonuses they sure take money on a acct thats suspended? There liars
25 april 2025
Review zonder uitnodiging
Antwoord van thunderpick.io
We're sorry to hear the concern surrounding your account status.
We are committed to integrity and treat such matters with the utmost seriousness. We would be happy to look into your particular situation.
The withholding of funds can occur for various reasons, and we can provide you with more specific insights once we have reviewed your account details. To assist further, we have requested additional information from you so we can investigate your concern thoroughly.
Please rest assured that we are committed to resolving this matter and will keep you informed as we proceed.
Thank you for your patience and understanding.
Enjoying my time here
Enjoying my time here, great support all is smooth
18 april 2025
Review zonder uitnodiging
Antwoord van thunderpick.io
We're pleased to hear you're enjoying your experience with us!
Our team is dedicated to providing the best support to ensure everything runs smoothly for you.
Thanks for being a valued member of our community.
Sending best wishes in your gaming!
Great platform!!!!
Throughout my 10 years of betting, I’ve never encountered such a great, reliable, fast, player-friendly platform. This is the best platform if you’re into e-sports/regular sports betting. They offer best lines, provide impressive live support, and fast withdrawal. Also they provide with great bonuses, and giveaways.
The icing on the cake is that they have a VIP club for most active users. I want to thank my agent Janssen, who always responds fasts, very friendly and provides best support.
If you’re looking for the best platform there is - then you’re looking for thunderpick
2 december 2024
Review zonder uitnodiging
Antwoord van thunderpick.io
We appreciate your kind words and are grateful for you sharing your time with us.
As a premier gaming platform, we are dedicated to maintaining our industry leadership by providing innovative Esports and sports betting choices and an outstanding user experience.
We’re especially proud of our VIP club and we’re grateful for your recognition of our dedicated team, like Janssen, who work tirelessly to ensure our players receive the best support possible.
At Thunderpick, we are dedicated to pioneering advancements in Esports and gaming, and your feedback inspires us to keep pushing the limits.
Thank you for selecting us as your trusted platform.
We eagerly anticipate delivering you the ultimate gaming experience!
The agent was very helpful
The agent was very helpful . Prompt replies and informative.
16 april 2025
Review zonder uitnodiging
Antwoord van thunderpick.io
Thank you for sharing your positive experience!
We're thrilled to hear that our agent provided prompt and helpful assistance.
We’re committed to ensuring our members receives the best support possible.
Always at your service!
Antwoord van thunderpick.io
Thank you so much for your kind words!
We're thrilled to hear you enjoyed our cozy gaming community and appreciated our Customer Service.
Creating a welcoming and supportive environment is our top priority, and it's always rewarding to know our players feel at home.
We're always here to assist you. Happy gaming!
Worth Checking out
I can’t remember how long ago I made my account but I recently checked my email and saw a survey from them, that credited me bonus funds. I like the different options they have ranging from sports, esports, casino and bet slips. They have a leaderboard, giveaways and a VIP Club and promotions. For anyone who says and thinks that this platform is a scam, they don’t know what they’re talking about. This platform is fully licensed and legally licensed in their country. If you scroll all the way down towards the bottom of thunderpick you’ll see the licensed companies icons. Major one is Responsible Gambling. If I don’t see that icon on any platform, I wouldn’t trust it but the people behind the platform have everything sorted out and because they have the icon, it’s a trust worthy place. They have a community chat which is cool. So far playing on the platform has been great. Deposited funds and received them onto my account. You can deposit funds from cash app, well I got lucky was able to deposit from cash app. I don’t know about anyone else. If anyone is curious. Mind you they don’t support the base network so if anyone uses it, you would have to switch to bitcoin to deposit. Support helped me out and was very fast. For the casino it has a variety of games from game developers and I noticed they are slowly growing the game roster. In all honesty I can see myself using the platform again. I haven’t had no problems with it so far. As always this is just my opinion from my experience. Later on my opinion can change and so will my review.
4 april 2025
Review zonder uitnodiging
Antwoord van thunderpick.io
Thank you so much for sharing such an authentic and positive review ; we truly appreciate it! 😊
We're elated to hear that our recent survey made you explore our site once more and the discovered bonus funds through the survey welcome you to play and enjoy the wide range of options available from all categories across our platform. It's wonderful to know that you value features like the leaderboard, giveaways, VIP Club, and promotions; we love offering exciting ways to engage our community!
Your trust in our licensing and responsible gambling commitment means a lot to us. We’re dedicated to providing a safe and trustworthy platform, and it’s great to see you recognizing the importance of those icons as it does show our commitment to our members overall holistic wellbeing.
We're also glad support helped you quickly with your deposit, and that the community chat adds to your overall experience. Thanks for mentioning the deposit options, including Cash App and Bitcoin; your feedback can definitely help others navigate the process.
It's fantastic to hear that your experience has been smooth so far and that you're considering using the platform again. We’re always working to grow our game roster and improve your experience.
Thanks again for your kind words and honest opinion! We look forward to supporting you on your journey with us, and we hope your experience continues to be positive. If you have any questions or need assistance, we're here for you!
Legit website
Everything looks good so far - instant deposits and withdrawals. Good winnings with small bets. Don't expect to become a millionaire and deposit only what you can afford to lose.
25 maart 2025
Review zonder uitnodiging
Antwoord van thunderpick.io
That's fantastic to hear!
We're so happy to hear that you're experiencing instant deposits and withdrawals, along with some sweet winnings!
We definitely encourage responsible gaming and it sounds you're approaching with a responsible mindset. Absolutely right about managing expectations and only invest in what you can afford to lose.
Keep up the positive attitude and happy gaming!
Great experience and helpful!
22 maart 2025
Review zonder uitnodiging
Antwoord van thunderpick.io
Thank you so much for your positive feedback! We're thrilled to hear you had a great experience and found our team helpful. We look forward to continuing to provide you with excellent service in the future. If you ever need assistance, don’t hesitate to reach out. Happy gaming!
Probably It's scam website
After 3 bets (each 50$, 2 of them I lost lol....) they locked my account without possibility to withdraw my funds and asking for bunch of my personal documents and humiliating photo with paper with on which is their company name.
14 maart 2025
Review zonder uitnodiging
Antwoord van thunderpick.io
Thank you for sharing your feedback, and we’re truly sorry to hear about your recent experience. We understand how frustrating it can be, and we would like to sincerely apologize for any inconvenience caused.
Our team is committed to ensuring the safety and security of all accounts, and sometimes verification processes are required to protect both players and the platform. We never intend to make our customers feel uncomfortable or embarrassed, and we truly appreciate your cooperation in providing the necessary documents.
If you’re experiencing difficulties, please feel free to reach out to our support team directly via Live chat. We’ll do our best to assist you as quickly as possible and help resolve this issue to your satisfaction.
Thank you for your understanding, and we hope to provide a better experience moving forward.
This is the best customer support in…
This is the best customer support in whole world!!!
11 maart 2025
Review zonder uitnodiging
Antwoord van thunderpick.io
Wow, thank you so much! 🌟 We’re thrilled to hear that our support made a difference! It's our mission to always go above and beyond for you. Let us know if there's anything else we can do to make your experience even better!
Antwoord van thunderpick.io
Thanks so much! We’re thrilled to hear you had a great experience. We’ll keep the good vibes going on we wish you have good luck on your future games.
To give you an idea for how TERRIBLE…
To give you an idea for how TERRIBLE this casino is…. I have been playing with them a few times a week for over a year and I have lost EVERY SINGLE DEPOSIT I HAVE EVER MADE WITHOUT EVER BEING UP!! They won’t even give loyalty rewards after losing over and over and over again… Who ever wrote reviews claiming that these guys a fair and have good bonuses was flat out lying!! This is the WORST casino of all time and they are down right DISPICABLE!!
9 maart 2025
Review zonder uitnodiging
Antwoord van thunderpick.io
Thank you for sharing your experience, We truly sorry to hear that you’ve had such a frustrating time.
We understand how important it is to feel valued as a player, and we always appreciate feedback like yours.
If you haven’t already, it might be worth reaching out our customer support team on live chat to discuss your concerns directly.
And we will be able to offer assistance or insights into your situation. We hope things turn around for you soon!
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