Thurlow Nunn Reviews 

From start to finish the service and advice was excellent and my car is fabulous! Very happy!

I was pleased with Thurlow Nunn Great Yarmouth and would recommend them because of the quality of the vehicle versus others of similar ages and mileage. Mostly however I was impressed by Amy Hinton the sales person representing Thurlow Nunn; she was super communicative and very helpful!

I went to Thurlow Nunn in Northampton to look at a used car i'd seen on-line. I've had bad experiences with other dealers previously but Florin Strujan was a great salesman, very knowledgeable, open, honest and accomodating. The result was that I bought the car and had a deal that we were both happy with. Florin went on to show and demonstrate the car thoroughly and helped us to set-up and connect all the bells and whistles. Not all sales people are dodgy and Florin is not just a good salesman, his level of customer care is much better than most. I would absolutely use Thurlow Nunn, Northampton again and I have no hesitation in recommending Florin as a salesman. He is a great asset to the company.

Purchased a car just over a week ago. Service was first class. The staff are friendly and really helpful. Ranj the gentleman who looked after me made sure everything was ready when I went to pick ithe car up. He even sent me a video of the car the morning before I collected
Nothing was too much trouble. Recommend buying from this dealership and will
Recommend to my friends and family.

I have written an extensive report about Thurlow Nunn Milton Keynes. They charged me £129.00 for a free "health Check" on my car, which had software issues. They produced a quote for £3975. of which £666.67 was to investigate the software issues. At least 50% of the issues they reported were not necessary. They offered no support no courtesy and didn't even contact Vauxhall warranty service. Despite the fact that I had a comprehensive Vauxhall Warranty that eventually covered all the required repairs. Which I got completed at a different Vauxhall dealership. When I complained to Vauxhall Customer Care they said I had no grounds for complaint.

Great communication, answered any questions I had and always kept me up to date with how the car was getting on.Gary Hedge, friendly and helpful service provided

Sam was a great salesman, not pushy at all and helped find the right car for us. Giving us information is different models that helped us make the choice we made. Highly recommend!

I booked my Leapmotor C10 in for aircondtioning repair, took an annual leave and drove over an hour to the dealership. When i arrived, i was told they couldn't carry out the repair because they didn't have the oil required, only gas is available.

Why wasn't i called before my appointment? If you accept booking, you should make sure you have everything needed for the job done.

I expected a much higher standard of service from an authorized dealership. Unfortunately, this experienced has conmpletely undermined in Thurlow Nunn, and i would think twice before recommending them

My daughter and I bought a car from Thurlow Nunn in Beccles. Ross was professional with continual contact until we collected the car. I felt very confident buying the car with my daughter and would confidently recommend them to anyone.

Mark at Thurlow Nunn in Norwich wins the 2026 award for customer service.
No other sales person at Norwich car franchises came near.
We did not go with the Leapmotor but that was about the controls on the car.
Highly recommend Mark to learn about a car.
True professional.

Our experience buying our car was really good. It is a superb company,

After almost a year, my vehicle has finally been repaired, but the overall experience has been incredibly frustrating and unacceptable.
Throughout the last year, I incurred additional costs for vehicle rentals and frequently had to rely on public transport because courtesy vehicles were not available. I was also required to make numerous trips back to the dealership where I was told the problem was resolved and it wasn't or for technical investigation which then wasn't done, investing a significant amount of my own time simply to chase progress and seek a resolution. Given this was a warranty claim i'd expect a faster resolution or costs to be covered.
I submitted a formal complaint in April, yet the issue continued unresolved for months afterwards. What made matters worse was that the dealership that appears to have caused the original problem showed little interest in helping to rectify the situation even after contacting them. As a result, I was forced to seek assistance at another dealership, creating further inconvenience and delay.
While I am pleased the vehicle has finally been fixed, the level of customer service and support provided throughout the process has fallen far below what I would expect. The prolonged timescale, lack of accountability, additional expenses, and considerable inconvenience have left me extremely dissatisfied.
Based on my experience, I would struggle to recommend Thurlow Nunn as when something goes wrong its not dealt with.

Not your average pushy car dealership, very efficient , friendly sales staff.

Excellent service! The salesperson and the manager provided all the information I needed. I was very satisfied with the service and would highly recommend them.

Fabulous service from Charlie and the team at Thurlow Nunn Gt Yarmouth. Professional throughout and explained things clearly and simply. Would buy from again next time and would reccomend to friends and family.

Booked my car into Thurlow Nunn Lowestoft for an MOT.
Usually takes about an hour. Came back about an hour and a half later and told the car still not taken in for MOT. OK these thing happen. Came back in another hour to be told the car has failed on emissions. They can investigate why this has happened for £129.99. They phoned back a few hours later to say the car has now passed.
I believe the car was first tested whilst cold, which can lead to a high emissions failure. They had taken the car out later and run it around the block to heat the engine. This time it passed. This is a known occurrence sometimes with older vehicles catalytic converters. They just need to be running hot. Basically to my mind they just charged the £129.99 for no reason. Won't be back there for MOT or servicing, as I feel I can't trust them.

Went in looking for our 1st ev at Kings Lynn.
Looked after by Louis.
A real gent. No pressure salesman who really knows and understands his vehicle.
A genuine person who cares.
Took us through every step, clearly explaining every step. Very professional. Also great after sales from Louis.
Louis really is a great advertisement for Thurlownunn.
Delighted with our Corsa ev.

Six months ago, following my initial review, someone from this dealership said they would call me to sort things out. Unsurprisingly, that call never came, and I don't think it ever will. Dealing with Thurlow Nunn has been the worst experience of my life, and their total refusal to accept our legitimate rejection of a faulty vehicle ultimately forced us to take our case to the Ombudsman Service.
When the vehicle developed a serious engine fault, Thurlow Nunn explicitly wrote to us in December 2025 telling us not to drive the car as it could cause further damage. Yet, they refused to take the car back or accept our rejection. Instead, they sent a highly aggressive second letter claiming we had no right to reject it due to its age and mileage, completely contradicting their own warnings. Their only "solution" was an unreasonable ultimatum: they offered to buy the car back from us at an approximate financial loss to us of £2,500 for just six months of use.
Because of their stonewalling, the Ombudsman investigated their conduct and the vehicle's history. Their official findings exposed the dealer's deceptive business practices:
Deliberate Delay Tactics: The Ombudsman explicitly noted that the dealership was stalling and using delay tactics. They did this to purposefully drag the situation past the critical 6-month mark, falsely believing that once six months had passed, we would lose our legal right to reject the vehicle.
Withheld and Doctored Phone Records: They systematically failed to deliver on requested call logs and phone recordings that documented all of our formal complaints. We tried emailing, but they would not reply. Worse yet, the phone recordings they did actually provide had been doctored and manipulated.
Failure to Properly Check the Vehicle: The investigator noted that the car had to be returned just a day after purchase with faults. The Ombudsman officially ruled this as a clear "indication the car was not prior checked prior to supply."
Failed Repairs: When the car was brought back for a knocking noise, the dealer's fix was entirely inadequate. The investigator noted the exact same knocking noise returned after we had traveled just 58 miles, and officially classified the dealer's intervention as a "failed repair."
Deceptive and Threatening Conduct: The Ombudsman explicitly called out the dealer's communication, stating that the letter we were sent was "threatening in its tone." The investigator directly called them out for denying factual evidence and using that letter to falsely claim the vehicle shouldn't be classed as unsatisfactory, deliberately denying that there were any repairs needed despite a clear, documented history of faults.
Thanks to the Ombudsman's investigation, our complaint was fully upheld, and the contract has been completely unwound. Thurlow Nunn tried to bully us into a £2,500 loss on an unusable car, used threatening communication, manipulated phone evidence, and lied about the vehicle's condition. We sat in the so called manager's office regarding the whole situation, she said and I quote: “You will never get your money back, this is the best offer you will ever get.” May I recommend to Thurlow Nunn, stop the BS, train your staff on the consumers law or employ someone who knows what consumers rights laws are. Unless this is your business model and you just bury your heads in the sand and hope for the best, as going by previous reviews this is a fairly common issue
I wouldn't recommend them to anyone. If you do buy a car from here, make sure you know your legal rights and don't let them fob you off like they did with us. They are very, very quick to take your money, but they don't believe in upholding the Consumer Rights Act unless it suits them.
And one of the worst things: nobody from the dealership has ever apologised for supplying an unusable car. Nobody has apologised for leaving a family with small children with no car for 6 months. Nobody within the dealership has ever said sorry for any of the stress and financial loss this has caused us. The onus falls on Adam Smith, Teresa Brown, and anyone else higher up the food chain who knew about this and did nothing, except try to get more money out of us to protect their profits.