Thurlow Nunn Reviews 

The service was great friendly staff car was finished within timeline while I waited only took an hour

Very comfortable visit. Just the right amount of attention and no pressure put on to buy.

understood my needs and was very helpfull

Would like to thank the service team for their brilliant help in servicing our motability car.
Arranging collection and return of our vehicle and keeping us informed.
A special thank you to Alison,so helpful for arranging it all .

Great customer service, very friendly and polite staff

I purchased a Hyundai Approved Used vehicle (Reg: EF23CZR) from Hyundai dealer.

Despite having a physical stamp in my service book for a service carried out at this branch on 06/08/2025 at 19,511 miles, the dealership failed to upload the service to the Hyundai Digital Service Record (DSR) system. Since Spirit Hyundai has now changed ownership, I contacted the dealership several times after the transition to have this corrected, supplying photographic evidence of their own service stamp, but received no meaningful response.

A complete digital history is a requirement for maintaining the Hyundai 5-Year Warranty and was one of the main reasons I chose to buy an “Approved Used” vehicle from a franchised Hyundai dealer. It is extremely concerning that a main dealer could neglect such a basic administrative responsibility, especially when it may affect a customer’s warranty coverage and future resale value.

While ownership may have changed, customers should still expect continuity, accountability, and proper record management. Based on my experience, I would strongly advise anyone purchasing an Approved Used vehicle to independently verify that all servicing has actually been uploaded to Hyundai’s DSR system rather than relying solely on stamps in the service book.

Great price and great salesman with 9/10 for our trade in price.
No pressure and did us a great deal on protection pack too.

Good staff Thank you for your help

Excellent dealer and honest sales team .As I purchased the car by a video call with Charlie and after traveling 500 mile to collect the car it was exactly as described.

My experience at Thurlow Nunn Norwich South was cracking because of the absolutely brilliant service from Ayman from start to finish when I bought my Mercedes C250.

After a stressful experience trying to sell my previous car, Ayman made the whole process straightforward, honest and pressure-free. He kept me updated throughout, answered every question properly and genuinely went out of his way to help get the deal done.

Nothing felt forced or like a typical sales pitch. Just good communication, transparency and great customer service. Even after collection he still checked in to make sure everything was okay.

Really pleased with the car and the overall experience. Credit to Thurlow Nunn and highly recommend speaking to Ayman if you're looking for a car.

Second car bought from Thurlow Nunn and another great experience. Richard especially was the star of the show - he could not have looked after us better. No sales pitch just a genuine desire to look after us and find the right car for us.

My experience at Thurlow Nunn Luton was positive because the sales person Ranj didn't pressure us, left us alone to inspect the car and told us all we needed to know.
Take as long as you like on the test drive he said, so we really got to try the car before we brought it..Nice people to do business with.

Would like to thank the service staff for a great job in tending to my vehicle for it's yearly service and mot. Would gladly recommend Thurlow Nunn.

Ross Dent guided us through every detail about our purchase and offered to help me anytime I needed help.
A big thanks to Ross he is a gem.
Doreen Adams

Car was in for a service and mot no problem getting car booked in .staff was very helpful and kept me up to date when car was ready to be collected had the car 5 years. Won't take it any where else well done Beccles vauxhall

We purchased a 2019 Vauxhall Insignia in June 2025 Since then it has been returned with the same fault 5 times and the issue is still there. Thurlow Nunn had the car from the 22nd August 2025 until 14th January 2026 and after collection the fault returned within a week. I spoke with both the after sales advisor and the manager today who refuse to do anything further as they say that we have not advised them of the issue for 5 months. ( This time frame is actually incorrect as it is 4 not 5 months) however an email was sent on the 26th January 2026 advising them that the light was still on. DO NOT USE THIS COMPANY AS THYE DO NOT RESOLVE ISSUES ONCETHEY HAVE SOLD THE CAR

We went to see a Nissan Qashqai e-power at Norwich MG garage, We got Mark to show us the car and all seemed well when we looked at it and test drove it. There was a little above the quarter of a tank full of petrol, which was fine as it said there was 190 miles left.

The back armrest was dirty with crumbs and in the crevices of the back seats, but we knew it would be cleaned. We filled out the paperwork for trading my car in and all went well. But the problems started when we came to collect the car after a week of waiting.

We went through the final stage of paperwork of finance and whatnot and then I was pressurised into giving a review there and then in the showroom when we haven't even finished concluding our business, which was odd. He then proceeded to fetch the keys and came back with one saying "I may have told you a little fib, because there's actually only one key, as the other key was actually for another car. So sorry." So we were disappointed to say the least that we hadn't been told that there was only one key!

Then we went out to the car and looked round it and in it to find that the back armrest and seats were still dirty, almost as if it hadn't been cleaned at all. So Mark cleaned it with a cloth and spray, full of apologies.

So then the time came to start the engine. The infotainment and digital dash display came on for a few seconds, long enough for music to start playing and then went dead. After several attempts to try and get it to start failed, we then went back to get Mark and explained what had happened. When he couldn't get it to start, he then went to get someone else to help. They both stood there and said that it was fine earlier that day as they had filled it with fuel and went to the Post Office to Tax it. After several attempts the alarm started to go off and wouldn't stop, but still the engine wouldn't start!

They both stood there apologising profusely. They tried to jump start it, but to no avail. By now it's 5 o'clock and all the tech guys have gone home, so Mark and the other guy both said that it could be a dead battery and that they'll put in a new one.

So we were given keys to a loan vehicle to drive home in. We weren't shown how to start this new car, as it was a hybrid auto and totally different to what I was buying (I hadn't driven an automatic before test driving the Qashqai). We had to call over another person to show us how to start it, as Mark had walked off!

The next day, Mark left a message to say that they had charged the battery overnight, which meant that they had not replaced it like they said they would. So we went to finally pick up my new car, and when I was able to finally start the car up there was no new fuel in there like Mark had said he had filled it up. It still read a quarter of tank with 170 miles left! Another lie!

So all-in-all a very disappointing experience.

EDIT: 29.05.2026
So, I've had to buy a new key fob to be programmed because the car only came with one and now I've had to buy a new 12v battery because the one that was in it was practically dying!

Will definitely not be buying from them again!!

Every time I take my car in I’m well looked after the staff are first class
A big thank you and look forward to seeing you next time

Just like you I was a normal customer looking at reviews to find out if this company was good or not.
Unfortunately, as I saw more good reviews than bad I thought I’d give them the benefit of the doubt. WRONG!!!!!
I would give them ZERO stars if I could.

The bad reviews are the truthful ones. This company is awful. They trap you by communicating well in the beginning and as soon as they get your money it ALL GOES DOWNHILL FROM THERE. You will not, and I reapeat, u will not get ur money back. They will keep prolonging you saying extra days, or they’re busy, or it’s been dealt with on their said and there’s nothing they can do until their finance team sort it. They’re THIEVES.

If it’s the best thing you can do for yourself is find another dealership. This one is all about money money money! ROBBERS.

The staff are all in on it together.

Placed order for my car in February 2026, was told it would be here in April.
Had to constantly chase for paperwork, but was always told the car was ordered and paperwork will be sorted.
Never received any proactive correspondence from the branch. Had to keep chasing for lead time updates. Was advised it was slightly delayed due to the ship being diverted because of canal closure due to Iran war, no canals have been closed and the car is not manufactured in the Middle East.
Left messages to be called back wasn't.
Eventually me July 2026, although from coming to branch yesterday could now be August 2026. The car was never on a ship, the order wasn't placed until April and the car is not even in production.

However, following this, Mark at the dealership has sourced me an alternative colour that I was happy with and happy to say I will receive it in June. Mark called me weekly to provide updates on progress.

Therefore, I have happily revised this review and upgrade the star rating for the service Mark provided.