TicketWeb US Reviews 

TicketWeb is the worst ticket pimp on the scene. We have tickets for Paul Rodriguez in Ontario, CA. The Venue is world class on the circuit. Our business itinerary changed due to an error. This is a business visit with an important client. We only needed to move the tickets to the next night. Not cancel, no refund request, just a simple night change. TicketWeb was as unhelpful as they could be, not even trying to understand a simple change. We were treated as if we were trying to get something for nothing. I loath this agent, I will choose a different event in the future if I see TicketWeb is the ticket provider. All friends, family and business partners will also understand just how unaware this company is, so will the venue and the promoting management.

Fake tickets. Spent $120 per ticket so $240 for a concert which was legit but once tickets were purchased the venue location and even changed for some reason. Turned away at door… such a bad experience. Screw this website do not buy here always buy from venue. Lesson learned….

No phone number to contact when their service did not send me a confirmation, nor e-ticket. I have records of the transaction on my bank account, but they never sent me an email. This is 2023, how the hell can you be this bad?

I was super scared to purchase from Ticketweb due to the large amount of negative reviews. But I still risked it and purchased. I was able to get tickets for a really good price and they worked! Had an AMAZING time at "Ace cafe" for the "Of the trees" event. I recommend this site!!

They sold me a so-called VIP ticket and never informed me that it wasn't actually a ticket. Just an addition to the ticket now. It said this is not your ticket so that makes you believe you have to go to. Will call if they're not actually selling you a ticket number one they should tell you before the sale because all sales are final and number two that asinine warning should have said this is not a ticket as when it says this is not your ticket, it leads you to believe you have one

WEBSITE IS A SCAM

redirected me to the wrong tickets and now I can't cancel or exchange. So that's basically theft. Will see if I can get the bank to cancel but unlikely. That was a £45 Christmas present I could barely afford. Now I guess they'll have to go without. Hope you lot are bloody proud of yourselves.

This company goes against its own policies. I purchased three tickets for an event, used a promo code to give a discount of 50%. I was super stoked till I realized after that I was charged full price. I had a few people purchase both before and after and thankfully they did not experience the glitch. I reached out to ticketweb, by email, because all three numbers I could find for customer service would not allow you to speak with anyone, which I think is a horrible way of doing business. I did receive a response the next days declining the adjustment for the system error.

They responded that I probably didn't receive the discount because there are only an alloted amount. This statement wasn't the case because the promo is 1. Still available for a few days and 2. I had others in my group purchase after me. 3. Still active for same show, today.

I'm not looking for a refund just the discount that I was entitled too.

Company policy states,"If the amount you pay for a ticket is incorrect regardless of whether because of an error in a price posted on this Site or otherwise communicated to you, or you are able to order a ticket before its scheduled on-sale or presale date or you are able to order a ticket that was not supposed to have been released for sale, then we will have the right to cancel that ticket (or the order for that ticket) and refund to you the amount that you paid. This will apply regardless of whether because of human error or a transactional malfunction of this website or other TicketWeb operated system."

I was very responsive to the situation and expressed that I am in no way looking for a refund, only an adjustment for the amount that I should have been charged. If a refund was the only option, I am able to repurchase the code is still active.

Being that this company is a apart of ticket master I would have expected them to have higher standards and better customer service. I have no issues expressing my experience, as others have, in hopes that this promotes changes within the company and a resolution to these ongoing issues that so many have voiced.

It's saddening to see the lack of human compassion, understanding and willingness to help from a company.

There was no event and no staff to facilitate the services that were purchased by the ticketweb. Ticketweb Customber service basically said too bad and would not issue a refund for the services that were paid for and never received.

Scummy. Scammy. You will never get a refund from this company for any reason whatsoever. Fees are ridiculous. Any venue that uses them gets blacklisted by me.

Ticketweb website lists a phone number on their website however nobody answers
Other than a message saying to email for a response to your inquiry.
I waited 5 days after my email and unfortunately was not reimbursed for my loss even after ticketweb website says you can contact for a response.
Ticketweb should be avoided if possible.

The lack of information on how I was able to access my ticket made it so I was unable to attend the event. I was required to retrieve my ticket at the actual event entrance instead of them sending me a virtual copy of my ticket. Their service is utterly horrible.

I put in all my right information for some jessy reyes tickets, only to get prompt to a payment declined page saying to try again so I tried again and again and again and then try my credit card and the same thing, it said payment the client try again, so I want to go check my bank statement and realize to charge me for every transaction that had said declined.

Don’t be scared by the reviews. It seems as if these people had a bad experience with their customer service, but the website itself it legit. I got my tickets within 10 minutes of me ordering them with no issues at all. Just make sure you use all of the correct information when you purchase.

No way to contact them. They don't respond to emails. What a terrible company :-(

Terrible ripoff company stay away charge extra, no refund, no response within reasonable period of time.

I accidentally purchased tickets for the wrong date - it was an honest mistake and easily corrected. I wasn't even in the country at the time the show was put on so it's not like I could have attended. The company refused to change the date of the tickets - I didn't want a refund just changed from October 2 to October 23.

My card got charged but I didn’t get any tickets. Customer service is dead

Tried to purchase tickets and it appeared as though I was unsuccessful. I was then surprised to find a charge on my credit card. There was no email confirmation and nothing to support the charge. It’s been 3 days now that I have tried to get someone on the phone and although I’ve been calling during their business hours the recording says that I should call again during business hours. I then sent an email that was responded to telling me they had a confirmation number of purchase and that I needed to refer to the email. I was clear there was no email to refer back to!!! I’m infuriated and don’t want to dispute at the bank in case I actually did get tickets. They charged quite a bit of money and yet no one can provide information or answer a phone. Seems like a scam! Should I report to BBB??

This is totally unacceptable the way this website takes advantage of people. A $30 ticket ends up costing you $125.00 and the sad part is it is General admission. I would not recommend this website for purchasing anything. You can simply go to the Improv or the actual place of business website. Yes, I got hackled but never again and just want others to avoid getting taken advantage of also.
Lesson Learn please.