TicketWeb US Reviews 

I have three shows that I have not received tickets for at this point. When I try to email them it doesn't go through. About half the time when you place an order and if you don't receive them then you better begin the work. Of course Ticketmaster purchased this company and since then you cannot get a human. Before that the service was outstanding. I could not stay in business if I did it like they do. Ridiculous.

Leonel and Harvey P helped me with a refund on an event when my family had an unexpected tragedy. Ticket Web has an amazing staff that worked with me through this unforeseen situation that did not allow us to attend an event the night of. I trust Ticketweb and look forward to working with them in the future! You both were amazing help!

- Christian

I ordered tickets for a show, and didnt realize it was a cover band. I emailed TicketWeb immediatley to cancel and refund. They stated they could not give me a refund. Total garbage policy. STAY AWAY FROM THIS COMPANY.

the events are overpriced. i advise finding the event you’re looking for and getting tickets elsewhere. the fact that this place also doesn’t offer refunds or returns is extremely difficult. i wish i could give them 0 stars

I purchased tickets for an event tonight at 7:30 PM. It is now 4 PM and I have not received my tickets nor have they replied to my emails. Not sure why venues use them.

I will never again knowingly book tickets through this company. There is no phone number and they simply ignore emails. My issue was very simple - I just wanted to see if I could change my booking to a later time on the same day but I received no response despite sending emails days in advance of the event. What sort of company ignores their customers ?

Got tickets for a show on Friday the night before the show, the next morning (the morning of the show) Got an email they were requiring negative Covid test or proof of vaccination, so I couldn’t go. Now they are saying I can’t get a refund

Had tickets for a show and then COVID happened. Wasn't able to attend the reschedule in April 2021. Was explicitly told to tear tickets, reply with confirmation code in the subject by XXX date. Replied a week earlier and have been trying to get a refund since...despite this whole documented back and forth, they continue to say I can't get a refund. At this point I'm simply following up monthly to remind them they are lying to customers.

This company is a complete scam and should be closed down. I bought tickets to Comedy Cellar in New York and the venue would don't honor our tickets. They said we weren't on the list and would not allow us inside, even though I had PAID AND PRINTED tickets in hand. I tried to get a refund for a show THAT I WAS NOT ABLE TO ATTEND and they cut and paste the same thing: tickets are non-refundable.

Ticketweb sent out a cancellation and refund policy due to changes in the Covid policy at the venue for a concert. I followed the instructions to a T and they ghosted me for 3 months until I received an email saying that all sales were final. I had to dispute the charge with my credit card company. Do not due business with TicketWeb, you will pay in more ways than one.

Company is absolute garbage they will not return your money they cancel shows they don't answer emails they don't have any phone service it's absolutely horrendous stay far away I'm going to the better Business bureau I've had it

This is a shady company they will not return my money for a canceled show . You can’t get in contact with anyone and this business should shut down and put out of business for stealing people money

DON NOT BUY ANYTHING FROM THIS RIP OFF SITE!! My husband purchased two concert tickets to see Michael Grimm at Darryl's house in upstate NY in Feb. for an Oct 17th Show. We paid for a hotel to stay the weekend and check out the area then go to the concert. The day before we were to leave I checked out Darryl's House only to find they have closed due to Covid. AND I looked at the schedule they has posted for their events and Michael Grimm was not even scheduled for the evening we had tickets for! NO email from anybody that the event was cancelled! We would have driven three hours only to find there was no venue open and no concert! After many emails going back and forth they have now responded with they do NO refunds. They were frauduently selling tickets for a concert that never was scheduled and then keep your money! NEVER PURCHASE ANYTHING FROM THIS COMPANY AND REPORT THEM TO THE BBB!

i had tickets to see larkin poe in albany,ny on 10/19/2021. the show was cancelled due to an illness of the lead singer. the night before the show, i received an email from ticket web telling me the show was cancelled until sometime next year. they give me the option of holding onto tickets are requesting a refund from the point of purchase. i decided to request a refund. i reached out to ticket web asking for a refund. they told me that they do not issue refunds and all sales are final.i was not asking for a refund because i missed the show. it was cancelled by the band. if i keep getting the run around from ticket web, i am going to contact the New York state AG's office. i want my $66 back.

Do not buy tickets from them!!!
They charged me $230 for tickets that should of been $81…. For general admission standing.
I learned a quick lesson is to go to the box office direct.

no one answers emails or phone calls, save your money

Bought a ticket in Sept 2019 to see Frank Marino. Show was rescheduled twice due to Covid pandemic. Before the tour was to begin (Sept 2021) the artist announced (June 2021) that the tour was cancelled and he was retiring due to health reasons. When I requested a refund, the run around began... they blamed the "event coordinator"/venue for not advising them (even though other Frank Marino shows they had listed on their site indicates "cancelled" and they were now selling tickets for a different event for the venue to be held on the date of the FM show). Suddenly now they say in an email response that their policy is not to issue refunds for cancelled shows (although it says on their website that they will, as does the venue website). FYI- Ticketweb is a division of Ticketmaster, so I am trying to go thru them for resolution. I will never EVER buy a ticket thru them again, even if it means not going to a show.

I am with everyone else, they took my money for a concert - and when covid restrictions changed when the concert was going to happen, they have completely shut off all customer communications and now I can't get a refund. The band themselves told me to contact ticketweb. What an absolute mess.

They know of this. They know states are implementing new restriction, but they don't want to help customers get their refunds.

Their customer support lines are down.
They don't respond to emails.
Contact us on their site links to a 404?

They are a literal scam.

Lady A concert was cancelled (not rescheduled) on Sept 11, 2021 at Whitewater Amphitheatre 4 days before the concert - no reason given - it wasn't COVID because she still did concerts on Sept 9, 10, & 16! Cannot get in touch with TicketWeb - they say there is no phone support anymore & the only way to reach them is by email - which they DO NOT reply! They have nearly $6,000 of mine from buying 2 VIP boxes for a special birthday event & they will not be holding my money until whenever they decide to reschedule in 2022!! TicketWeb will be turned into the TX Attorney General & my lawyer will be handling this! This will ultimately hurt the concert/venue & entertainers when they do things like this & try to avoid their customers! After crying about how much COVID hurt them - they should respect their customers who try to support them! People should take action & demand their money back - think of all the interests they make on everyone's money that they're holding for up to 2 years of time.

No one works here I guess! 😕