Tin Leg Reviews 

Quick, easy and gave me what I wanted

The website is easy to navigate and clearly shows the comparison between the different quotes.

easy , simple and affordable .

Thank You

DO NOT BELIEVE THE POSITIVE ONLINE REVIEWS. TINLEG WILL NOT HONOR THIER POLICY COVERAGE.
We found TinLeg as the top rated travel insurance company on Squaremouth.com (a site which frames itself as an independent rating site for travel insurance). TinLeg also happens to be created and owned by Squaremouth which should have been a red flag for us from the start.

We booked a once in a lifetime long stay trip to Portugal that had us arriving on December 11, 2025. We purchased the Gold plan from TinLeg to cover our trip due to the high cost of airfare and accommodations. On December 9th, 2025 United airlines abruptly notified us our flight was cancelled due to a major labor strike in Portugal. We received a full refund instantly from the airlines with the explicit explanation they had to cancel our flight because of the strike and could not rebook our flight in the immediate future. The strike started on December 11th, 2025 and caused massive disruption throughout Europe as the Lisbon airport we were flying into is also a hub for connections in Europe. The initial ground crew strike lasted 24 hours but was followed by train, bus, baggage handler, nurses, teachers, and all manner of labor unions striking on consecutive days that was widely reported in the media as a nationwide major strike in Portugal that hadn't been done on this scale in many years. Everything was disrupted in Portugal for weeks and all the airlines reported massive cancellations and delays over this time.

Our AirBnB hosts decided to keep our $4500 pre-payment and said they had a no refund policy for cancellations regardless of the fact we could not get to Portugal and had our trip cancelled because of the strike. We thought to ourselves "This is the very reason we bought travel insurance" and set about reporting this loss as a claim on our TinLeg Gold Travel Insurance policy.

We diligently reported all the details to TinLeg who very "helpfully" had an initial phone call with us to gather our documentation. We submitted everything to the letter and then waited while they processed our claim. Then came the requests for more information and the hedging when it became clear they were not going to honor our GOLD level policy by claiming the strike that cancelled our flight was only "24 hours" and the policy states the "disruption of strike" is only a covered event if it is "48 consecutive hours". The disruption of the initial strike and all the subsequent strikes were felt nationwide for far more than 48 hours but TinLeg used this language to deny our claim. We appealed the decision and provided even more proof in the form of state department advisories and news reports that clearly stated this was a massive disruption over weeks of labor strikes and outages effecting travel in Portugal. The Portuguese immigration Authority (AIMA) was even found to be in violation of EU law because the customs entry gates were so backed up from the strikes that the poor people who did land in Portugal were stuck waiting in lines for up to 8 hours to clear customs with elderly people passing out where they stood. This has all been well documented in the news. TinLeg has persisted in denying our claim. This company is yet another scammy insurance company that will happily take your money and extend a policy and then use the finest of fine print to deny what is clearly a legitimate claim. I am leaving this review because I use TrustPilot to look up companies and want to offer our experience as a cautionary tale. You can look up this Portugal strike in the news and see the scale and level of disruption and then know that if this isn't "covered" by TinLeg what would be for you?

For anyone reading this just look at all the positive reviews here as “it is so easy to buy a policy with TinLeg” and then flip the filter and read all the many one star reviews as “Tinleg dragged out all the documentation I had to submit and then denied my valid claim while misquoting some fine print definition of travel disruption”. This company makes it easy to take your money and impossible to make a valid claim when you actually need it.

I made a mistake when filling out information for the insurance and was billed for two policies, I called customer services and the lady that corrected the problem was the most courteous and professional customer service person I have ever spoken with. She was a person that was easy to talk with.

Medical Insurance Application was straightforward and relatively easy

Do NOT purchase travel insurance with this company. You will immediately be passed off to another company when you file a claim. I ended up with Robin Assist who dragged out my claim for months and months. They take at least a week and sometimes two or three to respond and just kept asking for more detailed information about my condo and activity purchases. I had to reach out to all and get them to email me very specific details about my purchase, cancellations ,and their cancellation policy. Some providers just didn’t respond. I had to submit my receipts and credit card statements. It was a lot of work only to hear from them 5 months later that the airline had to provide verification that weather prevented my flight for 48 hours. It was very difficult to get this kind of information from the airline. They finally responded that my flight was cancelled because of weather and operational logistics prevented me from scheduling another flight for 48 hours but that wasn’t good enough. They denied my claim because it had to be actual weather preventing my flight for 48 hours. It’s BEYOND me why they didn’t start there with me and instead put me on a wild goose chase tracking down every detail of my purchases and sending me letters each time leading me to believe that I just needed to submit one more thing and they’d have what they need, only to come back each time asking for more. I don’t know how these people sleep at night knowing all they do is add stress and misery to people who have already been through a horrible ordeal. Run away as fast as you can from this company!

My agent took care of it for me. I am comfortable with the plan.

I needed travel insurance before a trip. This company was recommended to me. It was so easy and the representative was so kind and helpful

The experience was painless and we were able to find the right coverage in a short period of time.

There were lots of choices for coverage, and maybe a few too many. I settled on three to compare and found one that suited my needs for travel coverage, which included cost reimbursement, medical evacuation (if necessary) and trip interruption. Reading policies is not fun, but TinLeg does a good job of summarizing the main points and then including the fine print if you need to read 24 pages of legalese.

The ease of use, paperwork, Simple to fill out, Immediate responses and printable.

Easy to use. Compares several companies.

Easy to pull up several options on travel insurance. It was also very easy to compare plans. Links were provided so I can see policy fine print. Very happy and recommend Tin Leg!