Tiny Explorers Rentals Reviews 

This is the second time I’ve hired from Tiny Explorers, had a great experience both times, prams were both in great clean condition when received and the customer service was great, I was kept up to date with delivery and returns and any other information I needed to know. Tiny Explorers will always be my go to when I need pram hire. Thank you

Travel cot was perfect for a little weekend away, thanks so much.
Loved that I could pick it up too and save on delivery!

No flexibility, even in a medical emergency

Unfortunately, I returned my rental pram late because of a medical emergency. Life was on pause and the return simply wasn't possible on time. When Tiny Explorers got in touch, I explained the situation, but they refused to waive the late charges.

To make matters worse, returns aren't possible on a Sunday, yet they charge a late fee for that day too.

I chose Tiny Explorers because I only needed the pram for a short period, even though competitors offer longer rentals for the same price as their shorter ones. In hindsight, that extra time would have covered me.

It's a real shame. For a business serving families with young children, I'd have expected more understanding when something unforeseen happens.

Hiring the buggy was straightforward. It was in great condition and the model we had selected. We were able to take this on holiday, and the cabin-certified buggy definitely helped with the journey. Although I had issues with postage, the team was understanding and helpful. Returning the buggy is simple and easy.

I would recommend and will book again for sure! Excellent service!

I’m very happy with the service. Tiny Explorers were incredibly helpful and really saved the day when I needed a stroller at short notice. Thank you so much for your help and flexibility! Highly recommend!

Another great experience. Pram arrived beautifully clean and on time. Return was extremely simple. Great value for money! Thank you.

We had a genuinely positive experience renting children's travel equipment from Tiny Explorers. Unfortunately, what happened afterwards has completely changed my view of the company.

I received a £50 invoice following our rental and forgot to pay it. That was entirely my mistake and I have never disputed owing the £50.

What I did not expect was what happened next.

Tiny Explorers sent me no payment reminder. Three weeks after the invoice became overdue, they referred it to a debt collection agency and doubled the amount from £50 to £100.

The first I knew that anything had escalated was when the debt collection agency contacted me demanding £100 and warning of possible further action. I panicked and paid the £100 immediately.

I subsequently challenged the additional £50. The collection agency confirmed in writing that they had added no fees and that Tiny Explorers had instructed them to recover £100.

Tiny Explorers then explained to me that the agency have a minimum debt value of £100 to take on a debt and referred me to their terms and conditions regarding recovery expenses.

So I had gone from owing £50 to facing a £100 debt-collection demand in the space of three weeks, without Tiny Explorers first sending me a single reminder.

I tried repeatedly to understand and resolve this directly with Tiny Explorers. Their eventual response was to tell me to take it up with the debt collector and then inform me that they would no longer discuss the matter with me.

I completely accept that customers should pay invoices on time. I forgot, and a simple reminder would have resulted in immediate payment.

But I think prospective customers should know how Tiny Explorers handled that mistake: no reminder, referral to debt collectors after three weeks, the amount doubled from £50 to £100, and ultimately a refusal to discuss my complaint any further.

It's an extraordinary way for a family-focused consumer business to treat a customer over an accidentally missed £50 invoice.

Terrible experience and threatening customers!
Agreed to pay £50 late payment for 5 day delay (£10 per day) on returning item. Then sent correspondence from a debt collection agency for £100. As a business that deals with busy parents (who must often return late) this feels aggressive.
That aside, we returned the item 5 days late so paid it. We then questioned the amount (after paying it) as it was £50 higher than expected. We were then told they wouldn’t engage with us on the matter and were threatened that they’d use their legal team against us if we left a negative review..!
The late payment fee is fair - we understand that. However, exploiting parents with young children is not. Overcharging and then threatening is unacceptable.
We’ve used other rental companies in the past for kids stuff - totally different experience to this.
Do not order from this company!

This was my 2nd hire with Tiny Explorers. We use TUI and the only cabin approved stroller is the Cybex Libelle. The day the item was due to be dispatched I received a message advising the item assigned to us had been damaged by a previous customer and was offered an alternative. I explained that wouldn't work for us due to TUI hand baggage dimensions so the resolution was to send a brand new stroller directly from a supplier. They could have easily processed a refund but they didn't and found a resolve. And the stroller was with me as agreed and in excellent time.

There was also an issue on return as the Royal Mail label generator portal was down so I missed the return window but the team were super responsive on Whats App and very understanding & accommodating, reporting the issue to RM and acknowledging no additional fees would apply as the delay was out of my control.

The customer service is excellent and I'd highly recommend Little Explorers on this basis alone.

Great company, very easy to hire and return items. My only complaint is the buggy itself, but that isn’t the fault of Tiny Explorers. I hired the Yoyo stroller and found it to be very fiddly and nowhere near as quick to put up and collapse as other ones I’ve tried. Apart from that, everything else was fantastic.

Easy process, great communication and amazing service

Fantastic experience. Hired a plane pal for just over 2 weeks. Much cheaper option than buying. Service was seamless,Plane pal arrived a day earlier than expected. It came with the dpd bag to send it back after the holiday day. Clear instructions provided. Will use again and would recommend

100% recommend and would use again! Pram hire was straight forwards and easy and made our holiday a dream with our 1 and 2 year old 🌟 🌟 🌟 🌟 🌟

Great service. The cot was delivered on time, good quality and named brand (not a cheap cot) and the return was very easy / seamless. We will utilise the service if required again and would highly recommend.

Brilliant customer service, Product arrived for the day I asked for it, perfectly packaged and everything inside. Postage back was extremely easy, the company sorted it all themselves and parcel force came to my house to pick it up.
Brilliant to have somewhere to just hire a certain product for a few days rather than spend so much money buying one and not getting the use out of it!
Thank you :)

Highly recommend. We hired a stroller for our holiday, great communication through out. The pram was perfect and was easy to send back. We will definitely use again. Thank you

Whole process very smooth and would definitely use again.

Beware – Arrived faulty and unsafe. Know your consumer rights. Please read.

I rented a specialized pushchair (MobiQuip XL) for my disabled son, but it arrived completely unsafe to use due to a defective, seizing wheel.

When I flagged this to Tiny Explorers, the company acknowledged the fault and offered an exchange, but they strictly refused to issue a refund and denied my consumer rights, claiming I had to report the fault within 24 hours. This 24-hour notification policy directly contradicts UK consumer law under the Consumer Rights Act 2015.

Not only did they refuse a refund, but they also refused to follow statutory guidelines to arrange the collection of their own faulty equipment. Instead, they insisted that I had to arrange and pay for its return myself. ​To make matters worse, after my bank ruled in my favour, they sent an invoice attempting to charge me £209.00 to replace their faulty pushchair plus £83.00 for the refunded hire fee. The pushchair remains stored safely at my home while they are under formal legal notice to collect it, after which it will be treated as abandoned and disposed of.

Advice for future customers:
​If you rent from this company, take photos and videos of the item on the exact day of delivery. Crucially, take a screenshot of your video’s file details to prove the exact timestamp of when it was filmed.
​If they deliver a faulty item and refuse to refund you, do not waste time debating with them. Under the Consumer Rights Act 2015, you have a statutory 30-day short-term right to reject faulty, unsafe or unfit-for-purpose goods for a full refund and the merchant is legally required to arrange and pay for the collection. Be aware that these consumer rights apply to hires/rentals too, even if your hire start date has passed, you are legally entitled to a full refund if the item arrives broken.
​If they refuse a full refund, contact your bank (via webchat or telephone) to open a Debit Card Dispute (Chargeback). I did exactly this, provided the text messages and my timestamped video evidence to my bank and my money was successfully recovered.

​Tiny Explorers may reply to this review with an inaccurate version of events to justify their actions. Do not be misled by their response. I hold a paper trail of the communication between us, recorded video evidence of the faulty pushchair from day one and the bank has already reviewed the evidence and permanently ruled in my favour.

Really useful service - needed a car seat for holiday and was delivered on time with clear instructions. Product was exactly what we need and return was easy too. Made everything so easy

Excellent customer service, I rented the flyaway bed for a month, it cost a fraction of the cost of buying a new one and included accessories. Conversations on wattsap made organising very easy as they answer quickly and are friendly. It was my first time renting baby gear and I will definitely do it again. Can’t tell you how attentive and helpful the costumer service is. When my suitcase was lost by airline and returned to me only after two weeks, tiny explorers where accommodating and understanding of these unexpected circumstances so very easy to work with. when traveling can be stressful tiny explorers isn’t something you have to worry about but can depend on to support the customer through the travels. So five stars absolutely excellent and will use the service again ❤️