Tiny Land Reviews 

1.637
•
TrustScore 4.5 uit 5

4,4

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

I purchased the Sweetwood dollhouse and the dolls but I accidentally typed my address wrong. Customer service was amazing in fixing the issues and making sure my package came in time for my daughter’s... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I love Tiny Land’s products! They are so well made, so cute, such a great value, and I even enjoy assembling them! It does help to have a power drill, but easy instructions and holes that align. :) We... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

DO NOT BUY The photographs on this website are incredibly misleading. I purchased the whiteboard/chalkboard, which looks like it comes with a natural wood frame and stand. However, while the frame... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

The play kitchen is amazing! It has so many features. I love nice extra touches like having curtains. My grandchildren absolutely love it! The box arrived from the carrier open (the carrier's fault... Toon meer

Bedrijfsgegevens

  1. Kinderspeelgoedwinkel
  2. Groothandelswinkel
  3. Tapijtenwinkel

Geschreven door het bedrijf

Tiny Land founded in 2014 with Neo and Cherie began to realize the meaning of the tiny land for each kid in their childhood. Tiny Land is aiming to share the passion for providing safe, high-quality home furnishings to the kids all over the world, and let the kids run on their imagination in their small territory.


Contactgegevens

4,4

Uitstekend

TrustScore 4.5 uit 5

2K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Vraagt klanten om een review

Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.

Heeft 35% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 48 uur

Zo gebruikt dit bedrijf Trustpilot

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4,4

Alle reviews

(1.637)

463 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Outstanding Service

I had an issue with a Tiny Land tent and they responded quickly with possible solutions. When it appeared the tent was defective, they immediately offered to either send a new tent (of a different model), refund it, or offer store credit. We decided to take a new tent and they overnighted us one. Our kids are thrilled and we greatly appreciate the quick and helpful service.

7 juni 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Review based Customer Service related to a Recall

My review is based on my experience dealing with Elaine in Customer Service to help resolve an issue with a recall notice. Elaine was not only initially pleasant and professional, she elevated my request for resolution and kept me updated and aware of next steps in the replacement process. Elaine is a great Customer Service Representative for Tiny Land. Based on her support and issue resolution, I'd recommend Tiny Land products to anyone who values great product and, most importantly, values issue resolution for the Customer! Thank you!

17 juni 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Quality products…

I’ve bought the mud kitchen and another kitchen for the grandkiddos. Grandson Nolan loves his green chair! We haven’t yet opened the net tunnel, but definitely the balls c and ocean shapes were opened up.
Quality products, well received.

22 mei 2026
Beoordeeld met 5 van de 5 sterren

Response avoided a return

I reached out to Tiny Land customer service after finding a few minor scratches on a number of pieces when I opened them up to prepare for assembly. They were quick to respond and had me use a magic eraser, which removed the scratches. I was thrilled to not have to do any returns.

10 juni 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

My daughter loved her new mud kitchen…

My daughter loved her new mud kitchen for her birthday! Everyone had a blast playing with it. Such great quality also super sweet that it comes with tools for playing. There was one piece while building that was cracked and customer service is already sending us a replacement piece, which should arrive in a day or two. Great customer service great experience would buy from these guys again.

19 mei 2026
Beoordeeld met 2 van de 5 sterren

It was literally impossible to purchase…

It was literally impossible to purchase without buying your insurance, which I didn’t need. Why should I pay to have my order delivered correctly? Isn’t that your responsibility? Very disappointing.

19 mei 2026
Logo Tiny Land

Antwoord van Tiny Land

Dear customer,

Thank you for your feedback. We’re sorry to hear about your experience.

We would like to clarify that the shipping protection offered during checkout is completely optional and is not required to place an order. We understand that the checkout experience may have caused confusion, and we appreciate you bringing this to our attention.

The purpose of the shipping protection is to provide additional coverage in situations that may occur after a package has been marked as delivered by the carrier, such as theft or loss from a customer's doorstep.

Regardless of whether shipping protection is purchased, our team is always here to help if a package is damaged or encounters issues during transit.

Our customer care team has already reached out to you directly via email to better understand what happened and work toward a resolution. We look forward to hearing from you and appreciate the opportunity to address your concerns.

Best regards,
Tiny Land

Beoordeeld met 1 van de 5 sterren

Horrible customer service

Horrible customer service. I purchased stacking cups 5/14, followed up multiple times over the course of the last month since they were supposed to ship after 2-3 business days and I have yet to get any response. They are a scam.

14 mei 2026
Review zonder uitnodiging
Logo Tiny Land

Antwoord van Tiny Land

Dear customer,

Thank you for sharing your feedback, and we sincerely apologize for the frustration and inconvenience you've experienced.

After reviewing our records using your name, we were able to locate your order. We found that the product purchased on May 14 was actually our Baby Walker, which is a pre-order item with an estimated shipping date in late June. As a result, the order has not yet shipped.

We also searched our email, chat, and support records using your name, email address, and order number, but unfortunately we could not locate any previous inquiries from you. We're not sure whether the messages may have been sent from a different email account or if there was a technical issue that prevented them from reaching us. Regardless of the cause, we sincerely apologize that your concerns were not addressed sooner and for any confusion regarding your order status.

Our customer care team will contact you as soon as possible to assist with your order and provide the latest updates. Alternatively, you are welcome to reach us directly at customer_care@tinylandus.com, and we will be happy to help.

Thank you for giving us the opportunity to address this matter.

Best Regards,
Tiny Land

Beoordeeld met 5 van de 5 sterren

Excellent customer service

Excellent customer service. I wanted the climbing blocks and ball pit set but it was backordered due to the ball pit being out of stock. I emailed over the weekend to ask if I purchased it, could they send what was available now. They responded same day and said they’d make it happen. To my surprise they ended up shipping everything immediately and nothing was back ordered. The set is beautiful and fits my aesthetic. Baby is 9 months and not interested yet though haha

1 juni 2026
Review zonder uitnodiging

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