I purchased the Sweetwood dollhouse and the dolls but I accidentally typed my address wrong. Customer service was amazing in fixing the issues and making sure my package came in time for my daughter’s... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I love Tiny Land’s products! They are so well made, so cute, such a great value, and I even enjoy assembling them! It does help to have a power drill, but easy instructions and holes that align. :) We... Toon meer
Bedrijf heeft geantwoord
DO NOT BUY The photographs on this website are incredibly misleading. I purchased the whiteboard/chalkboard, which looks like it comes with a natural wood frame and stand. However, while the frame... Toon meer
Bedrijf heeft geantwoord
The play kitchen is amazing! It has so many features. I love nice extra touches like having curtains. My grandchildren absolutely love it! The box arrived from the carrier open (the carrier's fault... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Tiny Land founded in 2014 with Neo and Cherie began to realize the meaning of the tiny land for each kid in their childhood. Tiny Land is aiming to share the passion for providing safe, high-quality home furnishings to the kids all over the world, and let the kids run on their imagination in their small territory.
Contactgegevens
1370 Omalley Way, 91786, Upland, Verenigde Staten
- customer_care@tinylandus.com
- tinylandus.com
4,4
Uitstekend
2K reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 35% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
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Very, very cute!
Quick delivery, great price, just as described. My daughter loves the beach tent for her new baby!
24 april 2026
Chris
Chris, in customer service was amazing. I had a question about my order and Chris answered my questions immediately. Thank you. Great company.
18 mei 2026
Review zonder uitnodiging
Excellent products and quality
22 april 2026
Amazing customer service
Amazing customer service! I reached out to have some pieces I had broken replaced. They were supposed to be shipped in a couple of weeks. Since they didn't have stock of those pieces, they were kind enough to send a whole new train set.
16 mei 2026
Review zonder uitnodiging
Great product
Great product! Shipped fast and it’s so cute! Our little one loves his new kitchen! We’ve already gotten so much use out of it and it’s so sweet to see his imagination go wild.
20 april 2026
I ordered and did not realize the item…
I ordered and did not realize the item was a preorder. When I inquired about delivery time that was explained to me with a promise to prioritize my order when the item was available or an option to cancel. I chose to maintain my order. To my delight all 4 pieces of my order were delivered within 2 weeks. Ivonne was my customer service representative and she was amazing. Her communication was excellent and I was impressed at how engaged and caring she was. Based on this experience I will definitely order from your company again. Thank you.
12 mei 2026
Review zonder uitnodiging
Warning: This Company Will Not Compensate for Lost/Stolen Items
To this day, Tiny Land still owes me $71.89 for the Tiny Land Teepee with Mat for Kids that I purchased on for my daughter’s birthday. They shipped the item to my apartment address but I never received the item. I emailed their customer service rep on April 4 asking for a replacement or refund and that individual refused to do either. Instead he/she told me to file a claim for the full amount with the shipping company UPS. I immediately filed a claim with UPS but I have yet to hear back from UPS about that claim. Instead, Tiny Land made me purchase the item a SECOND TIME at an additional $92.64. This time I received the item. The customer service rep at Tiny Land seemed to imply I was lying to him/her and refused to ship a replacement item free of charge. This whole thing seems sketchy and I question whether Tiny Land even shipped the original item or whether they were just trying to make me pay twice for one item (there were no photos taken to confirm it was actually delivered. When my Dad’s cremated remains were shipped to the funeral home, they took photos to confirm the USPS had actually delivered them.) I am a mother of two children and I will not be purchasing any more products from them because they stole $71.89 from me for a product that never arrived at my doorstep.
3 april 2026
Review zonder uitnodiging
Antwoord van Tiny Land
Dear customer,
We are truly sorry to hear about your experience and understand how frustrating this situation must have been, especially since the teepee was intended as a birthday gift for your daughter.
After reviewing the order history, we confirmed that the original package was marked as delivered by UPS in 2022, which is why a carrier claim process was initially recommended at that time. However, we understand that this did not provide the experience or support you expected from us.
We never want any customer to feel dismissed or unsupported, and we sincerely apologize if our communication made you feel that way.
Our team will be reaching out to you directly to further review the situation and work toward a fair resolution. We truly appreciate you bringing this matter to our attention.
Best Regards,
Tiny Land
The Teepee was very nice quality and…
The Teepee was very nice quality and the cute lights make it adorable. Loved it for my twin 2yr grandchildren.
14 april 2026
Very helpful customer service!
15 april 2026
Amazing quality and strength in…
Amazing quality and strength in materials. Well designed and thought out to every detail!
30 maart 2026
Dollhouse for my 4 year old grand-daughter
Ordered a dollhouse for our 4 year old grand-daughter. The package arrived on time and in great condition. Instructions for assembly were helpful. The dollhouse is getting lots of imaginative play time! A quality piece that will be handed down.
13 april 2026
Excellent customer service
Excellent customer service. A preorder took longer than expected but they were on it as soon as I reached to them! Thank you!
6 mei 2026
Review zonder uitnodiging
The chair I ordered for my grandson…
The chair I ordered for my grandson arrived quickly and is cute and seems to be well made. He loves it!
10 april 2026
Great Customer Service
I ordered a climbing block set for my best friends daughter. Her 1st birthday is coming up and I knew it was a pre order and that it would ship end of April. I started to get a little antsy on the 29th and I reached out to get an update. They got back to me right away to tell me it was about to ship and luckily it shipped the next day! and then it showed up only 2 days later. Perfect timing! They also updated me once it shipped and also to make sure that I received it. Great customer service!! Thank you Tiny Land :)
2 mei 2026
Review zonder uitnodiging
Sweet green dollhouse
Seriously perfection! This was easy to put together and has allowed for such beautiful, imaginative play for my 4 year old daughter. Her 2 year old brother happily joins into the mix and I love watching them.
8 april 2026
My granddaughter loves it
My granddaughter loves it! We alap ordered All the different organic foods that she loves to eat!
7 april 2026
Mud kitchen a success!
Our grandson absolutely loves the mud kitchen we got him for his 2nd birthday! Hours of great play!
7 april 2026
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