Tires Plus Reviews 

I had a flawless experience,from the moment I walked in the door,the service manager got me in quick and he answered all my questions that I had,with great knowledge I was very impressed to get just great service,its something that is kinda rare these days,So Thank you Tires plus!! Im one satisfied customer. No

My dad, who is 78 and on a very small fixed income, had the knock sensor in his Honda CRV replaced by them last July. They overcharged him for both the part and the labor. The senor went bad a few weeks ago and because of that, his car won't pass emissions inspection. We took it back to Tires Plus and told them about the bad part to see if they would replace it under warranty since it's only been a year and a half. I was informed that the warranty is only for 12 months or 12,000 miles, so they wouldn't cover the cost of replacement. They charged twice as much as AutoZone does for a sensor that didn't even last 6,000 miles and now they refuse to make good on it. They used to be a halfway decent shop several years ago when I lived in the area, but now they're terrible.

If I could leave a negative star rating I would rate their service at a minus 5 stars! All I needed was an oil change and I showed up 10 minutes before my appointment, and was told it would be about an hour. After about an hour I noticed my car had been moved, so I assumed it had been started on. At over 2 hours I asked about the status of my car and realized it had just been moved to the side of the building, so I took my car. I was offered no explanation and no apology. That's the minimum customer service I would expect! Don't take your car there.

I took my car to be serviced in January of 2025. This location provided an estimate and received approval from my insurance company and myself to repair my car. This location refused to fix my car and instead of contacting me in any form to decline service, they allowed my car to sit on their property. This location then gave a new estimate in April 2025 of over $5000 citing cost of parts increase and labor. But the estimate they provided in January 2025 was for $1200. I had my car towed to a different company in June 2025 and upon pickup learned my sunroof had been opened while at this location. Due to the weather elements, the interior is completely molded. The manager refused to take any responsibility let alone offer an apology even though his property inspected the car to provide the estimates and at no point did anyone contact me to inform me of my open sunroof and/or that they would not service my car. No one from the company is responding to my emails or phone calls even after someone in corporate told me he would file a claim. That was in September. He has not contacted me nor responded to my emails and phone calls since. I called customer service again on November 11th and was told someone would get back to me within 48 hours. It is December 2nd and no one has gotten back to me.

It took 2 hours and 37 minutes to switch my summer tires to winter tires. And I even had an appointment and they knew I was waiting in the waiting room (which was very run down). It took them over an hour to even get my car on the hoist. And then nearly two hours to actually switch the tires over once it was on the hoist. I should known it would not be good when I arrived to check in behind a dissatisfied and nearly sobbing customer who claimed she had spent $500 and was mistreated. I should have left right then and there and regret that I didn’t.

When they finally finished my car nearly three hours after my appointed time, the service advisor did apologize but gave no explanation for the delay.

Go to Discount Tires by Home Depot. They are speedy and respectful and you won’t waste an afternoon getting done what should have taken an hour (max).

STAY AWAY! I have been a customer for many years since I live right down the street. However, recently they have made errors, and one could cost me my engine. First time, I had a flat tire. The person at the counter not only walked me outside to show him which one, but he marked it with chalk where the nail was and then later showed me a picture of it on their iPad. Wake up the next day and the tire was even more flat than it was. Had to go back up there and the manager gave me the run around saying my back tire was changed, what's the problem? The wrong tire was changed! The front one was flat! I also kept the tire the first time and they charged me a disposal fee both times. This second incident, I get my oil changed on a Friday. The Engine Pressure Warning Light has been on since that Saturday. Today is now Wednesday and I go to check my dipstick.... not ONE drop of oil is in there. It's completely empty! I now have to take my car up there again for them to fix their mistake before Thanksgiving. I don't know who they are hiring, but they are UNQUALIFIED and granted they may "fix" their mistakes, but their should never be mistakes when someone is driving a vehicle. That is their only way to & from work to make money. If I could give zero stars, they deserve that. I will never trust them to work on my vehicle again. Terrible quality, terrible service, terrible employees!

The good folks at Tires Plus in Buffalo Minnesota told me they do not care.
Called Tires Plus and requested repair of my 2003 Ford Ranger emergency brakes. They said they could fix the problem, so I had my assistant follow me to Tires Plus so I could leave the truck there. I requested they fix it same day as I brought it in because I’ve had gasoline stolen from my car leaving it overnight at Tires Plus Buffalo location. The emergency brakes were completely non-functional, with the cable so loose the pedal didn’t stop until the physical limit. These brake components (minus drums and shoes) were 20 plus years old, rusty and in a couple places worn through the outer covering into the cable itself.

Got a call from Tires Plus, Buffalo Minnesota October 10th, 2025 at 11:15AM. I was told “it’s going to be expensive” to fix my emergency brakes!  (it was around $900.00) I said – Go ahead and fix it.

Got a call around 4:30PM I was told “We thought replacing the rear components would fix the emergency brakes, but, it didn’t. It will cost another $600.00 to fix the emergency brakes." Since it was closing time anyway, and I wasn’t going to leave my truck there, I said to button it up and I will finish the job myself (I’ve rebuilt engines and transmissions and repaired everything on cars from the 70’s to today with many brake jobs – I’m not an expert mechanic, but experienced. When I got home and took off one of the rear wheels and went to remove the brake drum, it was so tight that I bent my gear puller 5/8” steel bolt trying to get it loose. The hub center where the drum lands wasn’t cleaned – it was rusty and rough and tight. I went to the other side, where I found the brake drum had a large chunk of steel out of it. It could have been dropped, breaking it, or it could have been broken when they tried to remove it after realizing that their “spray and pray” approach to auto repairs didn’t fix the Emergency brake. I couldn’t remove the broken drum with my puller either.  At this point I called the manager and requested they get those drums back off so I could finish the repair job, since it appeared that only with massive force would these come loose, and they’d probably be damaged by all that pounding. I wasn’t going to do it. The manager agreed to replace the broken drum and do the work so I could remove the drums myself with reasonable effort.  We agreed I would bring the truck in at 8AM on a Wednesday morning.

On Wednesday morning I scheduled my assistant to once again bring me Tires Plus Buffalo Minnesota so I could leave the truck to get repaired. Upon arrival I spoke to (morning manager). I asked how he felt about what happened with the misdiagnosis, broken drum sent home and my own time involved.  I was searching for any kind of “ahh sorry….”, but was met with complete indifference to my problem. I asked three times – “do you care that this got messed up?” and each time the response was clearly given in body language. He didn’t care one bit. He responded “What do you want me to say?”

I said maybe Russ Peterson the owner will care – morning manager still couldn’t muster up any kind of apology or any accountability for a misdiagnosis that cost me time and money – “ I didn’t do the work.” was his response! When I asked the original manager the same question, it was clear to me he didn't care either! We'll replace the broken drum was the best he could do.

The manager seems like a nice guy, which is why I apologized when I walked out the door an unhappy, unsatisfied customer who not only didn’t get his Emergency brake fixed, but now will need to find a new mechanic that I can recommend to my family and friends. And I hope plenty of people avoid the painful mistake of choosing Tires Plus Buffalo Minnesota to work on their car. They’ve shown me and outright told me they don’t care.

I brought my truck in to Tires Plus (on N. MacCarren in Reno) to address a check engine light problem. They claimed to have found multiple issues with it and it came to $791.11.
When i left my truck didn't seem to be running great but the check engine light was off.
Several days later I went to fill up my gas tank and could not remove the cap. I brought it to another local mechanic (Big O on Kietzke in Reno)for help and they found it'd been glued on. When the cap finally came off, the check engine light came back on.
I made an appointment with Big O to address the check engine light issue and when they went in, they found a simple solution (it was a simple leak) and additionally they found numerous hoses and clamps disconnected and/or removed. This was done on parts that were not worked on by Tires Plus, but completely unrelated parts of the truck.
I went to Tires Plus to explain the problem and was told I could leave my vehicle with them and they would contact management. I did not feel comfortable leaving my truck with them and eas never contacted by management.
I've called multiple times now to address the problem but am told there was no issue and I have no proof.

They spent a lot of time diagnosing the problem and couldn’t fix it. There was absolutely no charge. Customer service was great will be back.

⚠️ DO NOT GO HERE! ⚠️
My girlfriend needed a tire replacement and was sexually harassed. During drop off, the mechanic creepily stared at her from time we walked in and was checking her up and down and said he loves her hair. During pick up, he again creepily stared at her through the window from the shop, creepily waved and smiled and then proceeded to make a humping sexual gesture with both hands. He stopped working and stepped out of the building to watch us drive away. A report has already been filed with the company/corporate. The invoice said technician : 12 Glenn. This happened at the Tires Plus in Middleton, Wi.
⚠️ Again, DO NOT GO HERE! ⚠️

Took our Audi A4 to the Berwyn, PA location in 2024 for new breaks and annual inspection. TiresPlus claim to have replaced both pads and rotors front and back. Less than a year later the Audi needs new breaks (pads & rotors), TirePlus did not perform the work they charged us for. The parts on the car were worn, old, and rusty; not brand new with less than a year of wear. The location refused to help claiming no manager on site. I had to file a complaint with the Corporate Office. I am still waiting to hear back, next step is disputing the charges with our credit card company.

I went in for a brake inspection today. It was very hot so they told me they could do the inspection but couldn't do any work today because it was too hot and a couple guys weren't feeling too well because of the heat. I thought well maybe the inspection wouldn't be very good either because of the heat. BINGO! I sat outside under the shade of a tree and watched my car. They pulled the rear passenger side tire off my car. The tech. was hitting my brake drum with a sledge hammer to free it up to pull off the outside to actually see the brake shoes and hardware. I never saw him pull the drum cover off and on the driver side they never even removed the rim and tire. I know it was hot but if you don't have the energy to do the inspection just say so rather than fraudulently say you did.

I’m a 35-year-old veteran and a long-time car enthusiast who understands proper shop procedures and accountability. I recently visited this location to have a tire sensor installed — a basic job that ended with operator error and a damaged high-performance tire (Pirelli P-Zero with less than 3,500 miles on it).

During service, the technician clearly misused the tire machine by placing the mounting spoon on the sidewall rather than the bead — resulting in a punctured sidewall. This is not a “wear and tear” issue. It’s 100% a shop-induced failure. I witnessed the reaction of the employee and the desk clerk when they saw the damage: head in hands, followed by a quiet phone call — a clear admission that something went wrong.

Instead of taking responsibility, the front clerk refused to provide the manager’s contact info, forcing me to go through him like a gatekeeper. When I finally spoke to the store manager, he tried to deflect blame by claiming the tread depth was too low — despite the tire being practically new. As anyone familiar with P-Zeros knows, these tires come with a shallower tread by design due to their compound and performance category.

I requested only what was fair: a replacement of the exact same tire, new or used, with matching tread depth. I even declined asking for anything beyond that. The manager still insisted on “splitting the cost,” which I refused — as I should not be penalized for their technician’s mistake.

When I asked for their insurance information — as allowed under Florida consumer law — I was denied that too. For a new shop location trying to build trust in the community, this is unacceptable. It should not take “district manager approval” to resolve a $400 mistake when the evidence and responsibility are clear-cut.

I will update this review if the situation is resolved with professionalism and a proper apology, but for now, I strongly urge any discerning customer — especially those with performance vehicles — to take their business elsewhere.

I scheduled an appointment at 1:00 PM for a simple tire rotation and balance. I left the vehicle with the business and didn't hear from them for two (2) plus hours. I called, as this service shouldn't take 40 minutes on a bad day, but they "we're just about to move my truck to a bay and begin work. I'll call you when I'm done." I patiently waited 40 more minutes and simply retrieved my truck from the business. The attendant stated they only had two people working. Maybe, just maybe, they shouldn't take appointments that have no intention to keep unless nothing else arrives that makes more money. I'm done with this business as well....

If I could give a 0 I sure would! Had a 12.30 appointment today to have my front winter tires taken off and have my summers mounted. Now keep in mind I bought all 4 summer tires and the front set of bridgestone winter tires from them. When bought they sold me an extra warranty to where I was supposed to have 0 charge when getting them rotated back and forth as the seasons change but they had a new manager named Mike who I had never seen before I had always had good luck with Steven Leazenby the old manager but this Mike proceeded to tell me it would be 69.00 for this of which I had a warranty they charged me for. STAY AWAY FROM TIRES PLUS IN COUNCIL BLUFFS,IOWA

Tires Plus = plus more money!

Warning! They will just include the Road Hazard Warranty without your consent, will bait and switch you on the price and the "out the door" price, isn't.

Needed some economical tires for my daughter's car. Purchased several sets of tires (at least 7 sets) from this store for over a decade (ranging from their cheapest to their most expensive).

Always had excellent service until I came across Nate. (Apparently under new management, and it shows).

Nate was dishonest from the moment I walked in. I reserved a set of tires online and Nate said he couldn't get those tires, but magically had the more expensive set in stock. He claimed the nearest set of the less expensive tire was "miles away" and he couldn't get them.

He lied! (I called two nearby stores after and they said they could get them same day, "no problem").

Then he said it needed an alignment, but never provided any print out. Based on the lies and shady things they did, I have my doubts it was necessary.

Then Nate included the optional road hazard warranty without asking me if I wanted it. Never went over the bill or the services. Was going to email me a bill, but I wanted it printed. That's when I discovered that I was being overcharged.

The "out the door price" on the website didn't match what I was being charged, even minus the alignment and warranty I didn't ask for.

Overcharged me nearly $200. The problem is I trusted the business. Never again. I will never be back. Years of good excellent service ruined by one greedy jerk and a customer service that doesn't care.

Thanks a lot (sarcasm), Nate. They not only lost me as a customer, but my daughter and everyone I know too.

FYI...

Many quality brands (Hankook, Continental and Michelin) offer Road Hazard Warranty as part of their manufacturers warranty. No need to purchase separately.

Discount Tire honors their online price, and tire selection, you can even pay online so you know exactly what it will be and get the tires you ordered.

Cosco offers free road hazard warranty for 5 years. You can get a Cosco membership for less money than what Tires Plus charge for the warranty alone.

Terrible service, bait and switch pricing, charges you for things you didn't ask for or authorize.

I brought my vehicle to Tires Plus in Lake Mary and was charged nearly $2,600 for a list of repairs. I later learned from a second certified mechanic; I should have been charged approximately $1000. The mechanic also told me an oil cap was nearly falling off, he said this could have been dangerous; I had been driving like this for weeks. In addition, I was told I needed additional repairs, within “a few months”, repairs totaling $1,600. Believing my car needed repairs, I was worried to drive my car,and was shocked to find that none of the repairs listed on the $1600 estimate, were not needed at all. In fact, the real issue was resolved for $325 — and included none of what Tires Plus claimed. This is not just bad service — it's a textbook case of unfair and deceptive trade practices under the Florida Deceptive and Unfair Trade Practices Act (FDUTPA).
A regional manager later admitted photos were taken of the alleged damage — yet those were never provided. I was misled, overcharged, and nearly pressured into unnecessary service — all while recovering from major surgery. Their conduct was a violation of deceptive business practices prohibited under the Florida Deceptive and Unfair Trade Practices Act (FDUTPA), found in Florida Statutes § 501.201–213.
I will be taking further action and urge others to get a second opinion and research your rights before agreeing to any service.

I would avoid EVER using Tires Plus they are completely incompetent crooked low character organization. I took my vehicle in for an oil change and the lazy, incompetent, crooked people there damaged my engine. It’s not an opinion-based review, this is factual. I even contacted them with obvious proof, and I never heard a word back. Its been over a week and I even contacted the corporate office, I contacted Bridgestone, because they own the crooks, and no matter how many messages I leave or emails I send, the crooks never respond. I would avoid this business at all costs!

Superb service from Christopher and Rayon at your Bonita Springs garage. We went in for a puncture repair and this was done very quickly and efficiently. Great price and can highly recommend.

They claim they are willing to fix flat tires. I don't think so. I had a flat. A nail in the middle of the tire tread. They said they couldn't fix it because my tire had dry rot. Although they claimed they could plug the hole, they said It would no longer seal around the rim because I drove it while flat. Not true. I took it home, filled the hole with a plug and it held air just fine. No leaks around the rim. They wanted to upsell me to a new tire and/or a whole new set of tires. I just don't believe they want to fix flats because there's no money in it for them. I'm not saying all Tires Plus' are bad but when you have nearly 75% 1-star reviews, that tells you something.