Toad Hall Cottages Reviews 

I’ve been booking with Toad Hall cottages for over 15 years. They are a really excellent and responsive service. I’ll continue to use them and recommend them

Was a really lovely holiday home , very dog friendly with secure outside , lovely big rooms , really enjoyed our stay and definitely would go back , only thing I would say is keep up to date with defrosting the freezer as it was full of ice so we couldn’t use it ,or replace with frost free if time constraints stop this , but we would definitely return very well situated for all the places to visit 😊

Always excellent properties with Toad Hall. Great choice of dog friendly ones as well.
Easy to book, clear property details and directions to property

The property we stayed in was fantastic, very clean well maintained. Very comfortable, the view was amazing nice touch was a welcome pack, contacted the office as the handrail down to the property had come loose some one came out straight away and fixed it, I can’t praise Toadhall staff enough they are very helpful knowledgeable and friendly, would recommend this company to anyone looking for a relaxed and easy process to book
Tim Kingston April 2026

The location, set in one of the most beautiful Dartmoor valleys, is perfect for a relaxing and peaceful escape from the bustle of everyday life.
The accommodation is spacious and comfortable and comes with all modern amenities. Internet connections are good.
Customer service from both the managing company and the local household team is courteous, efficient and helpful - first class all round. Customer feedback is acknowledged and acted upon.

Terrible service. We booked a 3-night stay in Salcombe and were extremely disappointed on arrival. The flat was filthy covered in dust, cobwebs, and even spiders. It clearly hadn’t been properly cleaned. We took photos as evidence and reported it immediately, but the response was dismissive and nothing was done to resolve the situation. When my wife requested a refund, it was ignored.If this isn’t addressed, we’ll be escalating the matter and pursuing formal complaints and legal action. Very unprofessional and completely unacceptable. Avoid they are nothing more than common crooks....in addition 99% of their 5 star reviews are fake. Avoid you have been warned

We had a fabulous time, with 4 generations- a superb location which couldn’t be bettered.
It’s not perfect, some aspects a little tired - but nothing that couldn’t be forgiven.
We would love to return.

Delightful cottage, the most comfortable we have ever rented during our many stays in the New Forest. Highly recommended and we have booked to stay again in September

We booked a 1 week holiday let at Coach End, Lymington in the New Forest and were looking forward to a lovely relaxing time there.

We were very underwhelmed by the presentation and feel of the property on arrival. It is very dated and doesn’t feel it has been freshened up for holiday letting in quite a time, it had the feel that someone is already living there and had just popped out - we felt like we were trespassing and unsettled there. It disappointed us to such an extent that we returned home after 2 hours and did not stay at the property at all.

Toad Hall rates the property as 3.5 star “Noticeably better quality than 3 star… which is - A more caring and contemporary approach to presentation with the overall effect making the property attactive, well cared for, welcoming and well equipped.”

Our view is that the property was barely 1 star “It has as all the basic necessities but would appear to be dated with little that is new or smart. However it achieves minimum standards and the presentation is reflected in the price.”

I contacted Toad Hall and advised them of our unhappiness with the cottage and that we had left without staying there. Their reply thanked us for letting them know and asked if they could assist with anything. I replied with more details of our experience regarding the presentation and feel of the property, outlining that we have previously been happy with our holiday cottage rentals with Toad Hall , but given the significance of cutting short the whole of our holiday and how dismaying that was to do, it had dented our confidence in their service. Toad Hall acknowledged how disappointed we were and hoped we would book again with them in the future.

Clearly no one would cut short the whole of their holiday without very good reason. There has been scant interest shown in our experience and feedback other than a courtesy reply to emails. The customer service shown by Toad Hall feels more like they are going through the motions rather than genuine interest as to our experience of their service.

Amazing holiday in Cornwall thanks to the ever reliable and safe hands of Toad Hall Cottages!!

We have booked many times with Toad Hall Cottages and always had a great experience and holiday. The property is as described, clean, and everything works. Booking is simple and communication has been great.

Excellent communication and support from start to finish. We use Toad Hall every year and will continue to do so.

Such an easy process to book and good updates. We had a call on route to say Hilltop was ready early which was great as we were early too. We were stunned at how beautiful Hilltop Cottage was when we arrived (We double checked the paper work to make sure we were at the right place) it was warm, so comfortable and had everything we needed. The up hill walk doesn't bother us, it just helps to burn off all the lovely treats, food and local ales we've sampled. Will definitely use Toad Hall again and will look up Hilltop Cottage availability as would love to stay there again.

We've always found the staff at Toad Hall Cottages are very helpful with any queries. The cottages are always clean and the descriptions are accurate.

This is the second time we've stayed in a Toad Hall property in Lyme Regis. Easy booking through the website and very prompt responses to emails. All information about the property was clear.
Despite a later check in time both times we were contacted on the day and told we could arrive earlier, which was a great surprise.
The property we have stayed in is beautiful. Always have a welcome pack and clear instructions about the property.

I've had a few holidays in Toad Hall properties and they are always pleasant in a great location.
Highly recommend for reliability, choice and price.

Mawnan Toad Hall local office are brilliant!
Sara is super efficient and always deals quickly with my accommodation requests, often at the very last minute.

The holiday rentals are consistently spotless and well equipped. I return restored after a trip to Shangri La on the Helford river.

We booked a fantastic cottage through Toad Hall Cottages. All communication was superb and detailed.
Our cottage was perfectly situated on a quiet road, but close to all amenities. A great week.

We have used Toad Hall cottages over the past 6 years and the standard is always very high. The locations they have are fantastic and the cottages are amazing. Always well appointed with everything a family need. I would always recommend them, and will continue to use them in the future. Really easy to deal with and if you have a query or problem, really easy to deal with.

We have used ToadHall to book holiday properties over many years and they have always provided a great service. Communication is excellent and, in our experience, their properties are always as described, clean and well maintained.
Much preferred over Airbnb and other sites for properties in Devon (our destination).