Tobaccostock Reviews 

Always easy to order, price is good. I have no issues with TS

I put my order in around the beginning of the month and I am supposed to receive it in the middle of the month, not very good business...I don't want to go to anyone else, I like this company, but the mistake was not mine and so why am I paying for it

I had a very bad experience with the company with this last order I ordered on July the 1st I did not receive my order until July the 14th. I sent them several emails never got a response back on some of them and finally I got really upset and someone finally answered me back and finally got my order sent out to me. after not getting it the first week, I guess they figured they better get it to me real fast so they sent it by ups. that time that's the first time it's ever come by UPS. I understand sometimes mistakes are made and it takes longer to get an order out but when you have a email that has been sent to you checking on your order the least you can do is reply back instead of no response that is not very good business and I normally have no trouble with my orders but I have a few times but if this continues I will find me another place to buy my stuff from most of the time it comes in in a timely manner and it's good product that good process I have no problem with the product no complaints only about the response back to my emails

Your customer service is poor and I'm still waiting for my shipment.

Ive been dealing with them for years and when there was an issue with a product one out dozens of times it is understandable. They responded quickly and resolved the issue equally as quickly. They provided me with great service when things go right but they also provided great service when there was an issue and thats where it matters most. Thanks again.

Customer service

The response to my concerns was informative, and done in a kind way.

I have ordered from Tabacco Stock each month for over a year now. I quit using my previous organization because their dedication to customer service was not acceptable to me. I order from Tabacco Stock, and will continue to do so, because their customer service is above average. Thank you Tabacco Stock.

The tubes show up completely mangled....unusable.

Been ordering for years now. Made a mistake when selecting my "tubes" online. Ordered regular size instead of my normal 100's. Called and customer service was excellent. They made the correction needed. Have contacted them a few times and they are always helpful. Great Company that stands behind their products!

Lack of customer service skills they do not want their insurance that they make you pay for it in case something goes wrong with the product? The person you email is the same person you talk to on the phone if you do get someone to answer if you ask for a supervisor or a manager over there, the only thing she would do is put you on hold for 30 minutes and finally come back to the phone and say the supervisor is busy. Plus, they will charge your card even though the billing address does not match. And whom ever I talked to was extremely rude

Tobacco stock charged my card with the wrong billing address and I didn’t authorize this company is a fraud now they won’t give me my money back if I could I would give a zero

Your customer service is terrible, blaming the customer for lost, damaged, or stolen order. The protection policy is a joke!!! This is my 1st problem with the company & I will never use tobacco stock again!! Blaming the customer is blind, stupid and dumb isn't good Business at all. The so called protection policy is a small cost for a reason, because by the time that they company does do something it's faster to buy from a different company and receive it too!! So far no action has been made to resend my my order!

always very fast, and never delivery issues .Thanks !!!!

Anna answered me right away. She was patient with my lack of knowledge concerning sending pictures online. My refund for damaged tubes was almost right away. Thank you for fantastic customer service.

I ordered a carton of Cheyenne flow flavored which was $17.99 and they had the nerve to charge me $19.99 for shipping to Phoenix, Arizona.
I avoided this exact same order from another company many times and was never charged $19.99 for shipping.
I called the company and did not get an answer that made any sense and I am pissed and I will never buy anything from them ever again because as far as I’m concerned, they suck.

We have used this company for a few years now & I must say their company is great to deal with. Prices are very good & service is excellent. One time we were having trouble with an order so I called & was very pleased with the help I received. I have to mention my problem was related to the Post Office but they still offered assistance. I highly recommend them & plan to continue business with them for years to come.

they can answer the phone stop making you push 9 on the phone to keep on hold only to hang up on you. they could lower shipment back to what it was and they could give you a tracking number. they are RUDE and accuse you of being RUDE and DISRESPECTFUL. do not order from them. you will not know where your package is. they use to be a good company. i used them for years.

I love the customer service and the amazing prices.