My Hyundai mower promptly delivered within 2 days, the guys are great to chat to and very helpful. The only grump I had was it was advertised on google with an extra 5% off by Klarna, BUT because i... Toon meer
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Lees wat reviewers zeggen
Purchased a Hyundai HYTD500 tracked dumper for some landscaping projects. Alex was helpful in assisting me with the purchase to ensure the machine was going to do what I needed it for. Ordered... Toon meer
I was a difficult customer and ordered an item that was in high demand with long lead time. During the lead time, I was frustrated and impateint. I realise Tooliste had little control over when th... Toon meer
Wanted to purchase a Hyundai lawnmower on the weekend. Whilst looking at the toolsite website a pop-up appeared asking 'Not happy with the price? Make us an offer". So I did! By Monday lunchtime I ha... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Toolsite is the UK's leading tool and power equipment provider with over 20,000 product lines ready for next day delivery. Free UK delivery and 30 day returns.
Contactgegevens
Unit 8, Killay Precinct, SA2 7BA, Swansea, Verenigd Koninkrijk
- 01792 278149
- accounts@toolsite.co.uk
- toolsite.co.uk
3,7
Gemiddeld
147 reviews
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Great service, great advice
We needed advice before committing to buying a back up generator for the home. Alex was amazing his e-mails broke everything down into simple terms and we actually spent less than we expected. So refreshing when larger companies still operate with a personal touch.
6 januari 2023
Review zonder uitnodiging
Delivery quick and easy
Delivery quick and easy. Website very efficient. Overall A star
3 januari 2023
I've been trying to get through to your company for 6 days. to no avail. no response to emails
hello! very bad service. when will the delivery be? if you can't do it, refund your money.
11 december 2022
Antwoord van Toolsite.co.uk
Good morning,
I am sorry you haven't been able to get through to us. I am unable to see any correspondence from you via the contact details you have provided I am afraid.
I will however reach out to you to see how I can help through the contact details you have provided.
Kind regards,
Rob.
Great price.
9 december 2022
Great customer support!
25 november 2022
Good customer service
The item I ordered was out of stock but Jordan resolved the issue quickly and efficiently. They delivered a good product with excellent customer service at a good price.
23 november 2022
Perfect customer service throughout.
Perfect customer service throughout.
CkeRly a quality company in every respect.
8 november 2022
Very good company and customer service
I bought Lumag Borer!
I'm very thankful to Alex who's gives to me very good discount and very good customer service and also very fast delivery!
I'm very happy with them!
Thank you very much!
I wish you all the best!
Ivan
27 september 2022
Review zonder uitnodiging
Missleading says in stock but then …
Missleading says in stock but then says pre order only to wait 6 to 8 weeks not good enough
22 oktober 2022
Antwoord van Toolsite.co.uk
Good morning Esther,
I am sorry the particular product you ordered was only available for pre-order. Any products that are on a pre-order basis will have this within the product listing so I can only apologise if you didn't manage to see this information.
I can see the refund has been processed in full for you so I hope this helps. Please keep an eye out on your email inbox as I will personally reach out to you and look into this to see if there is anything I can assist with.
I apologise for any inconvenience this has caused.
Kind regards,
Rob.
Great company really helpful
Contacted Toolsite for a price match but was advised the product nolonger available. They offered me a discount on another make and model. They even gave me a discount on the alternative and sent me a discount code to make ordering easy.
Really quick and responsive company to deal with
4 oktober 2022
WORST EXPERIENCE
Ordered a generator that was "stock" paid £1577.48, received an confirmation e-mail "we're getting your order ready to be shipped", then received another email saying out of stock if I wanted to wait for stock for new stock to arrive, I replied that would be okay, I then received another e-mail to say "due to Brexit we cannot send to N/Ireland" - still awaiting refund of £1577.48 !!!!!
11 oktober 2022
Antwoord van Toolsite.co.uk
Good morning,
I am sorry to hear you're unhappy with our service on this occasion. Unfortunately, we can no longer deliver to Northern Ireland which is set out on our delivery page so I apologise for the inconvenience this has caused.
I can see the refund was processed on the 14th Oct so we will look into why this hasn't reached you yet.
Please keep an eye out on your emails as I will reach out to ensure this is resolved for you and please accept our apologies for not being able to deliver to your region.
Kind regards,
Rob.
A quick and easy website to use
A quick and easy website to use, prices are very completive.
10 oktober 2022
Great service
So impressed by the professionalism and customer service from Alex at Toolsite. I ordered online and he was immediatley in touch by email to double check I was obtaining the correct product and fully informed me as to delivery etc. Really excellent.
6 oktober 2022
Good service
6 oktober 2022
Ordered Sunday evening
Ordered Sunday evening. Delivered Tuesday morning. Superb considering the lawnmower is 47Kg
4 oktober 2022
Paid £10 extra for premier delivery
Paid £10 extra for premier delivery. My petrol pressure washer was delivered 3 days later in a damaged box and upside down . Contacted by email Toolsite straight away as the pressure washer was not in a state to work. Not fit for purpose. Days later Hyundai asked me for my email. I gave it and i have heard nothing since. I did not expect having to repair a brand new pressure washer costing £650 myself. Even though it was supposed to have a 3 years warranty NEVER AGAIN.
26 september 2022
Antwoord van Toolsite.co.uk
Hi Ian,
I am sorry to hear the machine was delivered slightly later than expected and I further apologise that the pressure washer arrived damaged and the manufacturer has not yet been in touch with you.
Keep an eye on your emails as I am going to personally reach out to you to get this resolved. I apologise for any inconvenience caused.
Kind regards,
Rob.
Lack of communication
No problem with the item purchased and it did arrive after 3 days. Also got discount for first time using Toolsite. All good so far. Problem is the total lack of communication - heard nothing after the initial order confirmation even though it said i would be informed when it had been dispatched. Was having a well deserved lie in when it arrived - had to grab dressing gown quickly. Not ideal. Need to sort this out. ... have now had an apology from Toolsite which is nice so have increased to 4* - still lose one though. Would use them again - we all make mistakes.
23 september 2022
Antwoord van Toolsite.co.uk
Good morning Mrs G,
I am sorry to hear you didn't receive the tracking information when the wood chipper was dispatched. I completely understand the inconvenience this would have caused.
Kind regards,
Rob.
We have taken your feedback onboard and I will reach out to you to offer a better explanation on why it was not supplied on this occasion. However, I am happy you have received the product.
Great communication
Great communication, price and very fast delivery. What more could you ask for.
23 augustus 2022
GREAT COMMUNICATIONS-SPEEDY…
GREAT COMMUNICATIONS-SPEEDY DELIVERY-VERY COMPETITIVE PRICES-VERY PLEASED WITH MY PURCHASE-WOULD NOT HESITATE TO USE TOOLSITE IN FUTURE
6 september 2022
Toolsite dispatched my order quickly…
Toolsite dispatched my order quickly and efficiently. Unfortunately the courier service did not recognise the number I was given. Order placed Friday 2 sept it arrived Wednesday 7 sept in Scotland. Very pleased.
7 september 2022
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