TopmaQ Reviews 

We ordered via email on a company account and sent a purchase order number. Within an hour we'd received confirmation, invoicing and a friendly customer service message to boot. Speedy and easy-as. Highly recommended.

A company is only as good as it's back up for it's products or services.
TopmaQ helped me work through a pump diagnosis and ultimately will send a replacement pump.
My client and I are well pleased with TopmaQ who have fulfilled their responsibility willingly.

The Relatable Sigh of Relief
"You know that sinking feeling when your gear dies and you realize the warranty is toast? Yeah, that was me. I was already mentally preparing for a fight. But Topmaq flipped the script—friendly, fast, and fair. They offered me a replacement without me even asking twice. I agreed immediately, and honestly? I’m more stoked about this new tool than I was about the old one. Top marks, Topmaq." 10/10

I brought a torq wrench from them that didn’t work so I tried to email them multiple times to get a refund and was ignored will never deal with them again day light robbery.

I had an issue with my recent purchase of a brush cutter and the recoil starter would not recoil i sent an email which was answered with in the hour, and a replacement is going to be sent to me.

The TopmaQ customer service team were really helpful with providing guidance on my purchase choices as the product was new to me. Thank you TopmaQ.

I placed an online order for a tank while filling out the order I wasn’t sure all my details were showing in the box so I rang Tyler. She took my details and said she would watch for my order. Next morning I realised the payment wasn’t showing on my credit card. After checking with my bank I rang Tyler again and done the order and payment with her. She was very helpful and friendly and the tank was less than half price what firms wanted in Whangarei. Thank you.

Excellent prompt friendly email replies. Thank You

I asked the Admin/ Support team for a back copy of a GST invoice. My request was dealt with quickly and accurately. Good service.

I helped a colleague assemble a Terkkin Premium Garden Shed. He didn’t plan to leave a review, so I’m sharing this for him.

The advertised 2-hour assembly time is unrealistic unless you’ve built it before. Instructions were limited, and there’s no official installation video. Finding one under a different product name halfway through helped, but it still took us a full day (we’re both hands-on tradies).

The shed feels quite sturdy once assembled, so the end result was good. However, both air vent covers were missing, leaving gaps.

My colleague contacted support the next day. After multiple emails over 10+ weeks, including delays blamed on Chinese New Year; there was no resolution, and the final message was ignored. It was clear that Caleb from their support wasn't interested in fixing the issue.

He will file a complaint with the Commerce Commission shortly.
I’d avoid TopMaq, Trade Tested sells similar products and has far better customer support.

We brought a router that developed a fault. We contacted customer service and they were fantastic, sorting our issue immediately with no hassle. We recommend this brand to all others .

Lost my fuel cap from my Chainsaw, rang Topmaq Dunedin to source another one helpful bloke on the phone checked Christchurch for me then went out of his way and found one in store, immediately sent an Invoice and got cap dispatched all for a $23 sale, great service and highly appreciated.

I purchased a hydraulic tipping trailer for nearly $5,000, and after just one week of light use (hauling partial loads of dirt), it is now a piece of junk sitting on my property.
The quality of materials used is shockingly poor. After only seven days, three of the wheels have bent, the wheel studs have completely stripped, and the mounting holes on the rims have ovaled out. I had a certified Professional Engineer and a reputable local mechanical service company inspect the damage. Their professional assessment confirmed that the steel used for the rims is far too thin—essentially two thin pieces of steel pressed together—which is clearly where they are cutting costs to offer a lower price.
When I reached out for help, the customer service was appalling. Instead of standing by their product, they used every excuse in the book to "guilt-blame" us, claiming it was an assembly error despite the fact that a certified engineer put it together. They even tried to argue that the catastrophic failure of the metal was "normal wear" for a one-week-old trailer.
To make matters worse, the trailer delivered wasn't even the color advertised in the listing (it’s a cheap-looking silver instead of black), and the welding quality is visibly subpar.
If you are looking for a trailer that actually works and a company that provides decent after-sales support, look elsewhere. This company sells faulty equipment and then hides behind technical jargon to avoid their legal obligations under the Consumer Guarantees Act. You get what you pay for—in this case, $5,000 worth of scrap metal.
Avoid at all costs!

Didnt even look our way and we looked around for 30 minutes before they decided to help

Absolutely terrible! I purchased a trailing sprinkler in December. It arrived with a badly kinked hose attaching it to the drum which meant it didn’t work. I was told to take it to the Christchurch store, which I did in January. I was told it needed to go to the workshop to be looked at. Its currently March and no response from Topmaq. I have made 2x 2 hour return trips to the store, I have received assurances someone will call and still nothing. I have tried calling and keep getting excuses that the manager is at lunch, the managae is on another call, the manager is not available. Buyer beware! My next step is going to the disputes tribunal. It's the principal!

I have brought a few cordless tools and things from Topmaq and have found the quality to be excellent . Like everything you buy sometimes something goes wrong ,I contacted the support team and it would have be the easiest place to deal with, send a little video of problem and a new one on its way, in less than 24 hours(with proof of purchase of course)that's customer service

Happy with Tomaq, but very unhappy with your delivery company, over 2 wks now and counting?? due to driver not doing their job and finding our address which is clearly shown on letter box at SH 35 and gate up shared driveway, you said they said the they spoke to people at the address?? no they did not, nore did they contact us or topmaq earlier for non delivery??, not worth the $ 224.50 delivery fee.
Thanks Topmaq for fast dispatch BUT thumbs down to PBT (driver) for slack effort.

Christchurch store is terrible. Tryed denying warranty on a pump they sell as “a dirty water pump” for having signs it had been used in dirty water. It was like a scripted how to avoid paying warranty yarn from the staff. Have shopped with topmaq a lot over the years but will never buy anything from them again. Very disappointing to see how the Christchurch store staff/service has declined so quickly,

Prompt reply to a difficult question.
Customer support excellent as I had to ring to find a product not listed on the website

Fantastic customer service.
I have the Nordic brand aircompressor and batteries which are a great product. Unfortunately one of my batteries faulted and wouldn't charge, TopmaQ had a fast response and are sending out a replacement. Highly recommend this company.