TopmaQ Reviews 

Easy to deal with

Sold me junk goods, but to their credit they sorted it out without much fuss.

Bought a Nordic 18v drill. I have quite a few tools in this range so was surprised at the poor performance of this drill. Very weak and wouldn't drill through anything without binding up. Maybe ok if you're drilling a hole once in a blue moon but not ok for regular use. I emailed and asked if I could return it and then upgrade to the brushless version, had to muck about providing a video and email comms went on and on with Topmaq lecturing me about how great everyone thinks this drill is and denying it is not fit for purpose. So, they lost a sale on a more expensive drill and lost me as a customer. A product has to be fit for purpose and of reasonable quality under the Consumer Guarantees Act. Topmaq think they're above the law.

Incorrect order rectified within 24 hrs!!
Fantastic service, polite, efficient and effective. Thanks, Topmaq.

Have dealt with Tyler (Customer Service Representative), His response time and honesty straight to the point is greatly appreciated, leaves me with confidence to continue further custom with TopmaQ

Fast and a great reply to the questions I asked.
Did not have to repeat the question like some other company's.

Awesome and helpful

Extremely helpful sales team. Willing to go above and beyond.
If only all reps were as competent as Tim.

An awesome team online support is fantastic and the in store experience is second to none.

Great pricing and nothing to much trouble

Service is ok 75% of the time but i have encountered the following:
* Mower (electric - described as being for commercial use) failed on first use after mowing over a cabbage tree leaf. Was told if I was stupid enough to mow over anything other than grass it was my fault.
* Topmaq actively remove negative product reviews - this is actually a violation of commerce laws.
* Several occasions where products ordered have not been dispatched for over a week, without responding to emails searching for updates and reasons why.

I had a problem with my nail gun. I sent a email to the team at TopmaQ. There was no hesitation with sending out a replacement. Great service I would recommend TopmaQ to anyone.

Quick clean and great service. Nothing was a hassle.

Very good customer service, the support team was helpful and responded quickly to my requests. Unfortunately due to a technical problem with the postage company, my order wasn't shipped, but I was refunded in a timely manner. I really appreciate it, thanks. I will be choosing topmaq for future purchases.

I purchased a pipe “bender” which turned out to be a pipe crusher. Even with photographic evidence they refused to refund the purchase price and let me return it.
Staff went out of their way to be difficult!!
Have laid a complaint with the commerce commission and encourage others to do the same.
Three other people were making returns in the short time I was trying to return the “pipe bender”

it is providing competitive and quality product and an amazing service that you should be proud of
I couldn't believe how quick and competent the service and answers to my questions that Libby provided
Thankyou

Fast , friendly response to all of my emails, research provided a part not on the list, very good experience.

Awesome at responding to emails and answering my questions

I placed an order for four items on Topmaq’s website on 24th Nov (Black Friday), all of the four items were showing in stock in CHCH. I received an email confirmation saying that they ready to collect later that day and to visit their CHCH branch on Main South Road. When in their branch the staff said that the items were to be collected from their warehouse near the airport. This was not mentioned in their email saying the goods were ready to collect from their Main South Road store. Frustrated, the next stop was their warehouse. Only to come away with two of the four items that were order, as apparently the other two items weren’t in stock. I was told to return to their Main South Road branch or call them to arrange a refund for the two unfulfilled items. I called into the store on Saturday 2nd December to find out what was going on, to be told that the accountant had refunded me. I told them they hadn’t refunded me as there were no refunds in my account. The staff then said that the person responsible for refunds was off sick. They then tell me that one of the unfulfilled items was actually in stock there at their Main south Road branch. Okay I said then I’ll take it, the staff said that as a refund had been organised (which it hadn’t as I only got confirmation by them on 5th Dec that it had been actioned) I could only be sold the item again at the normal price, not at the discounted Black Friday price that I had originally ordered it against. I told them to forget it and walked out. Topmaq have emailed me today, 5th December, and stated that they have refunded one of the items and the other one is at their store to collect. What an absolute farce!
This experience means that I will never order from them again and anyone thinking of ordering from them should beware.