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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

James was very helpful. He provided me wth links to the different products that may be what I would be interested in and I was. He answered my questions. He couldn't have done more. All I need to do... Toon meer

Beoordeeld met 4 van de 5 sterren

A company is only as good as it's back up for it's products or services. TopmaQ helped me work through a pump diagnosis and ultimately will send a replacement pump. My client and I are well pleased... Toon meer

Beoordeeld met 5 van de 5 sterren

We ordered via email on a company account and sent a purchase order number. Within an hour we'd received confirmation, invoicing and a friendly customer service message to boot. Speedy and easy-as. Hi... Toon meer

Beoordeeld met 1 van de 5 sterren

Happy with Tomaq, but very unhappy with your delivery company, over 2 wks now and counting?? due to driver not doing their job and finding our address which is clearly shown on letter box at SH 35 an... Toon meer

Bedrijfsgegevens

  1. Gereedschapwinkel

Geschreven door het bedrijf

Our focus is to provide quality gear, equipment and machinery for Industry and DIY users at affordable trade pricing. We eat, sleep and breathe tools, construction gear, building and home products


Contactgegevens

3,8

Goed

TrustScore 4 uit 5

430 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Geen recente geschiedenis van het vragen naar reviews

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3,8

Alle reviews

(430)

37 reviews in de afgelopen 12 maanden

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Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 4 van de 5 sterren

My only quibble has nothing to do with…

My only quibble has nothing to do with the machine. It gets five stars. But I did not expect it to take seven days to get to me. TopmaQ did well, but the transport companies did not, hence the loss of a star.

29 juni 2021
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Haven't heard back in over a week since…

Haven't heard back in over a week since I first emailed about a product issue.

29 juni 2021
Review zonder uitnodiging
Logo TopmaQ

Antwoord van TopmaQ

Hi Brad,

Apologies for this. As our business is growing rapidly we have had an overwhelming number of email support requests in the past month and have employed more staff to help with this issue.

We believe a team member has since replied to your query.

We hope this will not affect you in the future.

Beoordeeld met 5 van de 5 sterren

This product surprised me

This product surprised me in its performance and build quality. It is extremely well made and performs flawlessly. The battery life is excellent, even after using the same battery pack on my drill and impact driver before using it on the nail gun. Full marks for this product. PS. I have been most impressed with the entire range of Nordic tools.

24 juni 2021
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Will NEVER buy from TOPMAQ again!!!

Will NEVER buy from TOPMAQ again!!!
Bought lots from these guys in the past at their Hamilton store & great place to buy until you have to return an unused & undamaged item within a couple of days in original packaging with an original receipt.
Bought a pallet jack which looked great in store... Came home & noticed some very poor bird sh..t welds on the undercarriage which looked like an 8 year old had done this and i took some pics.
Took back to the store and NO full refund was offered. They charged me a 10% restocking fee which i have never heard off in my life.
The manager said he could get away with this.
Totally agree but NO chance of any repeat business obviously and extremely poor business practice.
I will tell everyone i know what i think of these clowns & will post the experience & photos on facebook as well. NEVER BUY AT TOPMAQ!!!!
Cheers,
Dirk.

21 juni 2021
Review zonder uitnodiging
Logo TopmaQ

Antwoord van TopmaQ

Hi there,

We are sorry you feel this way. As the goods remain fit for purpose a store credit, refund less a restocking fee or replacement unit was offered.

We apologise for any inconvenience caused.

For more information on our returns policy visit:
https://www.topmaq.co.nz/frequently-asked-questions/returns

Beoordeeld met 5 van de 5 sterren

Great service

Great service, Prompt delivery and perfect product for storage with easy to install connections. Will definitly be buying more in the future.

10 juni 2021
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Exchanged a 700mm to a 400mm prior to…

Exchanged a 700mm to a 400mm prior to receiving any shipment. TopmaQ decided to keep the difference in payments. Although only approx $4.00 after all said and done, the fact that they would not refund the difference even after questioning them says an awful lot about their business. me: 14/05/21: me: "There was no paperwork in the box and am just wondering if we may get an invoice and also wondering about the
difference in the cost between the original order and this smaller set?"
18/05/21 me: "There should be the credit amount difference between the cost of the 400mm and the 700mm..." 24/05/21 me: "What about the sales price difference between the 700mm and the 400mm?" 24/05/21: Topmaq: "Our auckland manager has confirmed the original invoice where you purchased the 700mm was credited and edited to be 400mm as per you guys’s request" ref: Topmaq Invoice# 783681 Trademe Ref: P198673639

8 juni 2021
Review zonder uitnodiging
Logo TopmaQ

Antwoord van TopmaQ

Hi there, that does not sound right and we would like the opportunity to correct this for you, can you please update your review to include your order number so we can look into this for you please. Apologies for your experience so far.

UPDATE: Thanks for updating your review with more information, we have located your invoice and can confirm the remaining credit is valid and tied to your account, a refund request for $4.02 has been actioned.

If you still require paperwork / a copy of your tax invoice please email info@topmaq.co.nz

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