TopModern Reviews 131

Antwoord van TopModern

3 dagen geleden

Dear Nikki,
Thank you so much for taking the time to share your experience with us—we truly appreciate your feedback, and I’m very sorry for any frustration this may have caused.
 I’ve applied a 15% discount to your order. If there’s anything else we can assist with, please don’t hesitate to reach out through our Contact Us page or give us a call at 888-761-4777, Monday through Friday, 9:00 AM – 5:00 PM CST. We’re always happy to help.

Antwoord van TopModern

1 jun 2026

Dear Holly,
Thank you so much for taking the time to share your experience with us—we truly appreciate your feedback, and I’m very sorry for any frustration this may have caused. While we always aim to offer promotions when we can, some brands are not eligible to participate in discounts due to manufacturer restrictions. This is noted on our website banner (“*Some brands excluded”) and within our Terms & Conditions under “Brand Promotion Code Exclusions.” Terms of Use | TopModern
 That said, we truly value you as our customer. As a courtesy, I’ve applied a 15% discount to your order. If there’s anything else we can assist with, please don’t hesitate to reach out through our Contact Us page or give us a call at 888-802-6168, Monday through Friday, 9:00 AM – 5:00 PM CST. We’re always happy to help.

Antwoord van TopModern

27 mei 2026

Dear Kevin,
Thank you so much for taking the time to share your experience with us—we truly appreciate your feedback, and I’m very sorry for any frustration this may have caused. While we always aim to offer promotions when we can, some brands are not eligible to participate in discounts due to manufacturer restrictions. This is noted on our website banner (“*Some brands excluded”) and within our Terms & Conditions under “Brand Promotion Code Exclusions.” Terms of Use | TopModern
 If there’s anything else we can assist with, please don’t hesitate to reach out through our Contact Us  page or give us a call at 888-802-6168, Monday through Friday, 9:00 AM – 5:00 PM CST. We’re always happy to help.

Antwoord van TopModern

18 mei 2026

Hi Kevin,
Thank you for reaching out to us. We’re very sorry for the frustration and disappointment regarding your order. This is not the experience we want for any of our customers.
On May 14, 2026, you placed an order for the Vigo Sterling Single Handle Single Hole Bathroom Faucet in Solid Brass with Knurled Detail.
Per our Terms and Conditions: At the time an order is placed, we send an order confirmation email that includes an estimated lead time. As outlined in our Terms and Conditions, shipping timeframes are estimates only and can change depending on product availability. If the manufacturer provides an updated estimated ship date, we do our best to communicate that information as quickly as possible.
You can review our full Shipping Policy here: Shipping Policy | TopModern
We understand that you spoke with our Customer Service team this morning to request cancellation of the order. Our team promptly worked with the vendor, and the order has now been canceled successfully.
A full refund will be issued, and you will receive a confirmation email shortly.
If there is anything else we can assist you with, please don’t hesitate to reach out through our Contact Us page or call us toll-free Monday through Friday, 9:00 AM–5:00 PM CST at 888-802-6168.

Antwoord van TopModern

Geüpdatet op 9 apr 2026

Hi Jacqueline,

Thank you so much for reaching out. I’m very sorry for the frustration with your order. This is not the experience we want for any of our customers.
I see that your order was placed on March 27, 2026, for the Loloi Rugs Scottie Collection Hand-Tufted Wool Area Rug in Ivory/Grey. At the time of purchase, an order confirmation email was sent with an estimated shipping timeframe. These timeframes are provided as estimates and can sometimes change depending on the manufacturer’s availability. Shipping Policy | TopModern
Once the manufacturer confirmed your order on March 31, 2026, we shared an updated estimate indicating a shipping timeframe of the week of May 25. While this is the current estimate, it may still change, and in some cases, items do ship sooner than expected. Please know we are closely monitoring your order and will share any updates, including tracking information, as soon as they are available.
We completely understand how this timing may be frustrating, and we truly appreciate your patience. If there’s anything we can do—whether that’s checking for updates or helping explore alternative options—please don’t hesitate to reach out. You can contact us anytime or call us toll-free at 888-802-6168, Monday through Friday, 9 AM–5 PM CST.
We’re here to help and are happy to assist in any way we can.

Antwoord van TopModern

3 apr 2026

Hi Jordan,
Thank you so much for reaching out. I’m really sorry for the frustration you’ve experienced with your return—we truly understand how disappointing this can be and appreciate you bringing it to our attention.
Just to help provide some clarity, your order for three Troy Lighting Gulliver 1-Light Patina Brass Wall Sconces was placed on March 12, 2026, with an estimated ship timeframe of 1–6 business days. Tracking was provided via FedEx on March 16, and the package was delivered on March 18. We received your return request on March 25, and our Returns Team followed up the same day with details regarding the return process and applicable fees.
As a quick reference, our 30-day return policy allows most items to be returned within 30 days of delivery, as long as they are in their original condition and packaging and have not been installed or modified. For lighting items, a 15% restocking fee does apply. 30-Day Return Policy | TopModern
We also received your request on April 2 for a return label, and we’re here to help guide you through the next steps to make this as smooth as possible.
If there’s anything we can do to assist further or if you have any questions at all, please don’t hesitate to reply here, visit our Contact Us page, or call us at 888-802-6168. We’re always happy to help.
Thank you again for your patience and understanding—it truly means a lot to us.

Antwoord van TopModern

27 mrt 2026

Dear Jackie thank you for your order on March 26th,2026 for the Four Hands Ashford Edmon Bench and the concern regarding the promotional code.
 Unfortunately, Four Hands is among the brands that do not accept promotional or sitewide discount codes due to manufacturer restrictions. This information is outlined in our Terms and Conditions under Brand Promotion Code Exclusions and is also noted in the banner at the top of our website. Terms of Use | TopModern
 We truly appreciate your understanding and apologize for any frustration this may have caused. Please don’t hesitate to reach out if you have any additional questions or if there’s anything else we can assist you with. We are available via Contact Us or you can call us toll free Monday-Friday 9am-5pm CST at 888-802-6168

Antwoord van TopModern

26 mrt 2026

Hi Alda,
Thank you so much for reaching out. I was able to review your order and see that it was placed on March 11, 2026 for the Kartell Componibili Recycled Matte White File Cabinet. Tracking was provided on March 19, 2026 through FedEx, and it is currently showing as out for delivery today.
I completely understand how important it is to receive your order, and we truly appreciate your patience. If there’s anything at all you need or if you have any questions, please feel free to reach out to us through our Contact Us page or give us a call at 888-802-6168, Monday through Friday from 9:00 AM to 5:00 PM CST. We’re always happy to help.

Antwoord van TopModern

9 feb 2026

Dear Jeff, Thank you for taking the time to share your feedback. We’re sorry to hear that your experience with our website did not meet your expectations. We value all customer input and continuously review our online experience to ensure it serves our customers effectively. Please feel free to contact us via our Contact Us or call us toll free at 888-802-6168. Our team is available Monday–Friday, 9am–5pm CST and would be happy to assist.