TopModern Reviews 131

Antwoord van TopModern

9 feb 2026

Dear Laura thank you for your order on February 7th,2026 for the Dalyn Nouveau Abstract Area Rug and the concern regarding the promotional code.
 Unfortunately, Dayln is among the brands that do not accept promotional or sitewide discount codes due to manufacturer restrictions. This information is outlined in our Terms and Conditions under Brand Promotion Code Exclusions and is also noted in the banner at the top of our website. Terms of Use | TopModern
We truly appreciate your understanding and apologize for any frustration this may have caused. Please don’t hesitate to reach out if you have any additional questions or if there’s anything else we can assist you with. We are available via Contact Us or you can call us toll free Monday-Friday 9am-5pm CST at 888-802-6168

Antwoord van TopModern

12 jan 2026

Dear Lisa,
I sincerely apologize for the frustration you’ve experienced with your order. This is not the experience we want for any of our customers, and I truly appreciate your patience while we work to provide you with an accurate update.
After reviewing your order, I see that on December 5, 2025, you placed an order for the Four Hands Haiden Laredo Worn Oak Media Console. At the time of purchase, an order confirmation email was sent outlining the estimated lead time. As noted in our terms and conditions, all shipping timelines are estimates and may change based on product availability and the manufacturer’s fulfillment process. Shipping Policy | TopModern
The vendor accepted your order on December 10, 2025, and provided an estimated ship date of December 22, 2025. When you contacted us on December 30, 2025, our team promptly followed up to request updated shipping and routing information and shared the most recent update available at that time.
We have since escalated this matter to our direct representative at the vendor and are actively working with them to obtain finalized routing details. We will be back in touch with you shortly once this information is confirmed.
We understand how important timely and clear communication is, and we truly appreciate your patience. If you have any questions in the meantime, please don’t hesitate to reach out via Contact Us or call us toll free at 888-802-6168. We are available Monday-Friday 9am-5pm CST.

Antwoord van TopModern

12 aug 2025

Hi Bobby,
We sincerely apologize for the frustration regarding your order. Providing top customer service is our priority.
The 1–5 business days noted on our website refers to the estimated shipping time. As outlined in our Terms and Conditions:
Estimated Shipping Times
At the time the order is placed, an email confirmation is sent which includes the approximate lead time for the order. Please note that shipping times are estimates and may change based on product availability. Once the order is accepted by the manufacturer, we will provide an updated estimated ship date if it differs from the original estimate communicated in your order confirmation. Shipping | TopModern
Our team promptly partnered with the vendor and once we hear back we will reach out to you immediately with that update. Thank you for your patience and understanding.

Antwoord van TopModern

7 jul 2025

Dear Kevin,

Thank you for taking the time to share your feedback. We’re truly sorry to hear about the damaged vanity top and understand how frustrating this situation has been—especially in the middle of a construction project.
Our policy requires that any damage be reported within 10 days of delivery so we can file a timely claim. In your case, we understand that your project timeline delayed the opening of the package, and while the claim was submitted outside our policy window, we still wanted to assist. That’s why we offered a $200 goodwill credit as a compromise.
We take shipping and packaging very seriously and work with our partners to ensure products are handled with care.
We’re sorry again for the inconvenience and appreciate your business.

Antwoord van TopModern

28 mei 2025

Hi Marsha, thank you for reaching out! We have canceled the extra table and have refunded you today. Depending on your banking institution the refund should appear within a few business days. Thank you!

Antwoord van TopModern

25 apr 2025

Dear Hayley,

Thank you for reaching out to us. Providing excellent customer service is our top priority, and we appreciate your patience.
I see that you placed an order on March 28, 2025, for two Momeni Baja Southwestern Area Rugs and one Momeni Baja Southwestern Area Rug. On May 10, 2025, we received a phone call from you regarding your order, and we immediately contacted the vendor to request an update.
Unfortunately, we were informed that the rugs you selected have been discontinued. We understand how disappointing this news may be, and we sincerely apologize for any inconvenience. Because we value you as our customer, our sales team has reached out several times via email with alternative options we hope might interest you. However, we have not yet received a response.
If there’s anything more we can do to assist or if you’d like to review the alternative options again, please don’t hesitate to reach out. We’re here to help.

Antwoord van TopModern

21 apr 2025

Dear Cindy,

Thank you for reaching out. Providing exceptional customer service is our top priority.
On April 18, 2025, we received your request to cancel your order. Our customer service team promptly responded to inquire whether we could assist you with selecting an alternative item. The following day, Saturday, we received a confirmation from you that you would like to proceed with the cancellation.
We are currently coordinating with the vendor to process your request and will be in touch with an update shortly.
Thank you for your patience and understanding.