Townsend Store Reviews 

Just received package, in times when everything is in danger of being crushed and damaged. It arrived impeccably packaged (layers and layers of packaging material) and without a scratch. That can never happen with Amazon. 6 out of 5 stars! Thanks so much!!!

A mixed experience with my recent order for a CD and accompanying "signed copy" book.
Packaging was good and secure; despatch was a bit slow (compared to other suppliers) but the main disappointment was the "signed copy" book.
I was expecting the author to have signed the title page of the book as traditional, but instead he had signed a label which had been stuck in (a bit askew) !

Habe dort bestellt da eine CD zum günstigen Preis mit signiertem Comic angeboten wurde. Habe dort extra 8,50€ für getrackten Versand bezahlt. Am 18. Habe ich bestellt und erst am 23. sagt man mir dass der Comic nicht mehr vorrätig ist und nur die CD versendet wird. Ich meine, dauert ja schon lange genug bis die Bestellung überhaupt bearbeitet wird und dann das. Ich wollte die Bestellung stornieren aber am nächsten Tag habe ich den Status bekommen dass die Sendung losgeschickt wurde und gleichzeitig die Antwort dass ich nicht mehr stornieren kann da die Sendung auf dem Weg ist. Der Status der Sendung ändert sich jetzt leider immer noch nicht... Das ist frustrierend zumal ich extra 1,50€ mehr für den Versand gezahlt habe damit ich es verfolgen kann und es schneller ankommt.

Ware nie erhalten weil DHL die Adresse nicht findet. Dann nur die bestellten Artikel aber nicht die € 14 Porto erstattet. Kundenfreundlich geht anders

Been using Townsend Music for over ten years and have never had any problems. I ordered two pre-releases months ago. I was always kept up-to-date with release dates and dispatching times. Again, items were packaged very well, as described, and arrived on time. One even was tracked.
Another good experience provided by a top seller. Highly recommended.

Been using Townsend for many years and have always been 100% satisfied. The service is excellent, great product range and good prices

Latest vinyl from Townsend Music
Hassle free order. Top place for music.
Letter To You BS

I'm a returning customer at Townsend music.
Unbeatable service.
Most importantly for me is the packaging, and a big thankyou to the team at Townsend for their care and attention in this area.

Pre-ordered a vinyl record. Came within days of it's release. Well packaged.

Great service ordered a few CDs over time no problems
Thanks

Good prices, great packaging and fast shipping.
Totally satisfied.

number 1 site i use to order and pre ordered my vinyl, Always comes on time. All orders are well packaged to ensure no damage. Plenty unique releases, limited editions, signed vinyls to tempt you to spend your hard earned dosh. Highly recommended Townsend music !

Guter Shop mit gutem Angebot

Guter Shop mit gutem Angebot. Bestellungen und Versand werden schnell und professionell bearbeitet. Rücfragen ebenso schnell. Bin schon lange Stammkunde. Mal schauen, was nach dem Brexit passiert!

First time using this company, order was placed and on the same day posted out to me, received it 2 days later, really well packaged to ensure no damage, definitely use them again.

I have ordered and pre ordered music off Townsend music many times now, pre-orders always arrive on time for the day of release, all orders are well packaged and they are a great provider of unique releases and limited editions, Highly recommended retailer!

I have never ever been treated this way that I was today. It’s totally out of order. Your behaviour was horrible. Never gonna buy from you again!!!! It’s not appropriate to reply the way you did today to a lojal customer. Shame on you.

Frank

Ordered a signed echo and the bunnymen deal, when order arrived none signed. Emailed company and was told did not order signed bundle, but on looking on website the only bundle available is the signed deal.
Awful customer service.

I have ordered from these guys over the years including three orders in recent weeks.
Never any issue with quality of pressings which can’t always be said elsewhere. Recommended.

Made my first order from this store and 2 days after the release date it was still not dispatched despite having paid for 1st class post.