Tractor Supply Reviews 

We are a goat ranch here in Florida. We have been buying Producers Pride sweet feed for the last 10 years. It has steadily gone down in quality because all there is peanut hauls that goes to lumps of molasses-covered dust. We are considering on buying at another store.

I shopped earning for Christmas. I bought Carhart Clothing for my son. I purchased regular sizes, but he needed tall. Because it was beyond their 30-day policy, they refuse to exchange the items even though they are still in original plastic bags unopened and with all the tags. $200.00 of merchandise they refused to take back, exchange or give me a store credit. Very bad customer service. Not seasonal clothing. They sell the same Carhart items year-round.

I will never again order from tractor supply and I urge you not to as well. I go to the store regularly but I just recently placed an online order on December 10th due to my car being out of commission. My order was meant to arrive in two days but never did. I waited patiently but it never came and after looking at my account I found they couldn’t find the order, it originally couldn’t be tracked but changed to the order missing entirely. So I contacted them which consisted of waiting for hours and having no resolution. I was told they nor the pharmacy could do anything about it. Obviously the customer service representatives are only allowed to do certain things that benefit the company and their website allows very little as well. The charge is now stuck in a pre-authorization loop as told to me by my bank and the only one who can fix it is tractor supply themselves. Unfortunately, I cannot get in contact with them. I am a recently single mom with a 9 month old trying to tend to her and our animals while juggling being on hold for over an hour. I finally caved and put myself as a callback but have yet to receive that call. This whole situation is beyond stressful and their refusal to correct their mistake is unacceptable and the sad thing is I’m not the only one facing this same issue.

Been loyal to TSC for the last 18 years, but now when my local TS store follows the Corporate initiative of moving everything around every 30 days where I have to hunt for what I want, then Brand X ( Atwoods )is now getting my buisness.......Doesn't " Feel like Home " when everything has been re arraigned to try to make me spend more money there......I want to walk in, know where it's at, get what I need, then leave, get back to work.........You've lost me and hundreds more and I plan to light my social media up with complaints on your new buisness plan .....

First time trying TS for pet prescription - Iverheart Max heartworm tablets. Ordered 12/3/25; sometime later I got a notice it was backordered; on 1/5/26 I got a notice that my order had been cancelled because they still do not have the product in stock. It still shows as in stock on their website and on the website of Allivet, the pharmacy that supplies Tractor Supply. Every other online pharmacy has it in stock. I believe my order was cancelled because I used coupons and discounts that saved me about $40.

Trying to place online order to pickup at my local store. The app was trying to place the order at a store in OHIO. This was for chicken food, and the pickup would have been hundreds of miles away! So I cancelled the items, but it kept the $20 of rewards I had applied to the order. DO NOT USE THE WEBSITE. It is sheer idiocy. I don't know if the owner's family member is their programmer, but it's amazing to me that for the size of their business, they just can't seem to run a competent website. I am not using the Citi Card to earn rewards that the company then just takes away. Reading the other reviews tells me that the company just sucks and management doesn't care. I will reward them with none of my future business.

Ordered on line, cancelled my order, I was supposed to be same day delivery, they shipped it. Called customer service, there was a problem with the card. NOONE called or emailed to notify me so it could be fixed. Next got a email saying it was shipped , be here Sunday. Got a small bag of dog food for a couple days. My order was close to $100 !
Got a email today, Saturday, not coming. Their communication sucks, no e knows what they’re doing and you don’t ever recieve what you ordered and when. Taking my business elsewhere. Customers beware

your web site is the worst, the thing is you know about it and will not fix it been this way for yrs now -I have to order from diff store

Heather was really nice and friendly

I canceled an order within 5 minutes of placing it last night. Got boilerplate reply saying that they would respond within 48 hrs. Since I needed the cat food right away, I sent a second message.
This morning, I got an email saying my order was ready for pickup!!! I don't want this order the way it was configured by mistake with some items being delivered and some having to be picked up.

I have now been on hold for 50 minutes waiting for someone in Customer Dis-service to p ick up!!!!!! This is totally unacceptable!!!!!!!

I placed an order for my dog heart medication through the tractor supply pet pharmacy. I uploaded a prescription and also had my veterinarian call in to verify the prescription dosage. I waited two weeks with no contact from tractor supply. On December 21, I called the customer service number. They informed me that the medication was out of stock so I would not be receiving it. I am terribly disappointed, not because the medication was out of stock, but because no one took the time to contact me via either email text or telephone and tell me that it was out of stock. My dog must have this medication twice a day . Tractor supply, pet pharmacy showed a total disregard for my pets health and well-being. I will not be using them again.

I called about sorel caribou boots person was very rude didn’t try to help said we don’t carry them but if you look at store advertisement says they have them wouldn’t even give ma advice how to order how do they find people like this that are not helpful every tractor supply you go to has very limited supply or is out of things

I purchased a sled which arrived broken. I reached out to Tractor Supply via email, form, and phone (was on hold for two hours and finally gave up) and absolutely no response. Do not purchase from them - they obviously do not care about their customers. Worst worst worst experience.

Tractor Supply’s delivery and fulfillment system is fundamentally broken.

My most recent order was a riding lawn mower advertised with same-day delivery. Same-day delivery did not happen. Instead, the order was outsourced to Roadie, resulting in an absurdly inefficient process where separate drivers traveled 25–30 miles each to deliver individual items — despite a Tractor Supply store being only 3 miles from my home.

When the mower finally arrived:

The seat was visibly damaged, with torn and gouged vinyl consistent with mishandling during delivery.

After charging the battery, the mower would not crank at all. It was completely non-functional and dead on arrival.

This was not a “minor issue” or cosmetic problem — it was a brand-new piece of equipment that simply did not work.

Unfortunately, this is not an isolated incident.

In 2020, I ordered three go-karts for home delivery from Tractor Supply. When the shipment arrived by train, I was informed for the first time that delivery could not be completed unless I had a residential loading dock. As a result, I had to:

Rent a trailer

Drive 45 minutes each way to a train depot three separate times

Manually unload and dismantle steel shipping cages that had been placed into the trailer with a forklift

Start at 2:00 PM and finish around 1:00 AM

Only afterward did customer service tell me the shipment could have been routed to my local Tractor Supply store and unloaded there, avoiding this entirely. That option was never communicated beforehand.

To resolve the current mower issue, I purchased the exact same model from Home Depot. They ensured it:

Was running

Had a charged battery

Had fuel

Was demonstrated before I left

Zero drama. Zero surprises. That is how equipment should be sold.

To be clear: local Tractor Supply stores and employees are not the problem. This is a corporate-level failure in logistics, delivery planning, partner selection, and basic quality control. Outsourcing large equipment delivery to uncoordinated gig drivers and advertising “same-day delivery” that cannot be executed responsibly is misleading at best.

After multiple major delivery failures over several years, I no longer trust Tractor Supply to deliver large equipment competently.

I ordered a 40lb bag of coal. They said same-day delivery for $19.99. I ordered, but then read the reviews here and figured it was not going to happen. Four hours later-on a Sunday, no less- the guy turns up with my 40lb bag of coal. I think he'd come quite a way. Amazing. For a single item. Really great service

Did an online order for a Toro 518zr , it arrived on quoted day 12-12-25 , no problems with shipping or snow blower .
Thanks

I ordered wood pellets for same day delivery and never showed up. The delivery was canceled and when I called in they said "same day delivery" doesnt mean "SAME DAY" it means when ever they decide to get it LMAO

DO NOT BUY FROM TRACTOR SUPPLY

I ordered a product online and received an email on 11/26 stating the order was delayed, with a new delivery window of 11/30–12/1. The item never arrived. On 12/2, I called customer service and waited 24 minutes on hold before receiving a callback. The representative couldn’t find any updates in their system and placed me on hold again for another 4 minutes to contact the supplier. The supplier also had no update. I was told the rep would research the issue and call or email me the next day so I could decide whether to wait or cancel. I never received any follow-up.
The next day, 12/4, I called back to cancel the order and spent 54 minutes on hold before finally reaching a representative. I requested cancellation, and she said she needed to place me on another 3–5 minute hold to process it. I asked if confirmation could be emailed instead since I had already been on hold nearly an hour. She said yes, put me on hold — and then the call disconnected about 30 seconds later. I never received a confirmation email.
Between missed delivery promises, multiple long hold times, no follow-up as promised, and a dropped call during cancellation, this was one of the most frustrating customer service experiences I’ve had. Very disappointing for a major national retailer.

Orders always getting canceled since they lie about something being in stock.
Jeans my bf likes they never have his size in stock online or in store. At times couldn't even order them online to be shipped or picked up. Its beyond bs.
My review got taken down for simply saying bs. What happened to freedom of speech??? Im tired of all these websites or companies you can post reviews taken reviews down bc they dont like what you say or try and call you a liar or say its irrelevant. I've had it.

Tractor is about to lose my business.

If I could give them a zero I would. This was my first time using this poor excuse for a company. Made an online order for a riding mower and a plow. The plow didn't come and the mower arrived, but didn't work. Spent 45 minutes on hold just to be told they could do an exchange, and this time the mower "would be new." After finally agreeing to have it replaced, i was informed that I would need to buy the replacement, then I'd get refunded in 2 to 5 business days for the return, after they received it.

That's not even the end of the story. I'm currently on hold for 50 minutes, and still waiting, because the store that was suppose to pick up the mower said they have no returns scheduled to be picked up and i would need to call the driving company. I called Customer Solutions for them to fix this atrocious situation, and we'll see what happens. Honestly the worst business I've ever had with a company. NEVER DEALING WITH THIS COMPANY AGAIN!!! WHAT A SAD EXCUSE FOR A BUSINESS.