Tradein Reviews 1.634

I really wanted to have a good experience with this company, but unfortunately, it’s been a total nightmare. I traded in my device last August, and almost a year later, still no payment

Royal Mail lost the parcel on its way to them. Because Tradein provided the prepaid shipping label and box, Royal Mail has explicitly stated (in multiple emails) that Trade In has to be the one to claim for the lost package, not me.

I’ve passed this info on to the customer service so many times, but they just keep passing the buck and telling me that I'm the one who needs to make the claim. It’s impossible to do that when Royal Mail won't let me!
So now I’m stuck in the middle with no device and no money, and customer service just feels like a brick wall. It’s been incredibly stressful and disappointing. I really wouldn't recommend using them—if anything goes wrong in the post, you're completely on your own.
Honestly, fed up with their customer service to the point i have now accepted the loss.

Fast and easy, reliable as well.

Always a great service. They pay what they say they will and on the same day it’s received. Would definitely recommend them.

Good trade in price offered. Simple registering and returns process. No quibbles and paid same day. Would definitely recommend than or at least comparing with other providers.

Easy to use, arranged a collection all for free, got paid, All good, well done Tradein!

Great experience, Royal Mail picked my parcel from me with the return label and made this so much easier, the process was smooth and very quick payment and it was the same amount as quoted. Very Happy.

I sent my device to this company as part of a trade‑in agreement. They have kept my goods and refused to return them or pay me what they promised. They also ignored multiple attempts to resolve the matter.

Only after I identified the company (Gadgets Recycle LTD) and director did they respond, but they still refused to return my property or pay what is owed.

I have now submitted a Trading Standards referral and I am proceeding to serve them with court action.

Based on my experience, DO NOT USE THIS COMPANY!

Also be careful they trade under various different websites and names. Tradein.co.uk, Techmarket.co.uk to name a few.

Ordered a trade in service. Order number 133086986 My parcel has gone missing on their website it states that they have some insurance on their labels. Have contacted over 3 times and no response after about a week.
I DO NOT RECOMMEND!!!!!
NO CARE FOR CUSTOMERS AND DO NOT REPLY TO EMAILS

Really impressed, easy to organise the sale and arrange postage and the money in my account within 4 days of despatch, no quibbles at all.

Process of trading in my Beats Studio Pro headphones went well. 5 days from doing inline submission and getting postage label to getting the payment direct into bank account. All went well.

Couldn’t have been easier!
Simply packed two iphones in box and took it to the post office. The cashier read the QR code on the email I had received, stuck on the label and that was it! The money has just arrived in my account.
Checked with another company I have used before and they offered slightly less than Tradein

Best trade In service I have ever used they were super quick with the check of the device and payment it only took 24 hours all together where as with other companies it takes 5-7 working days they also offered me and Insane price of 65 GBP instead of where everywhere else offered me 45 GBP and they from my experience they always find something to mark you down for unlike these people I highly recommend to the point I have recommended to 3 family and friends.

Good price they received phone late morning confirmation paid midnight very happy

Fantastic experience. Item was delivered 24 hours after I posted it and I got my payment at the end of the day. Couldn't ask for more. Will definitely be using again.

Once again it's pleasure to work with this company!

All went smoothly – the return, order completion and the payment. It's rare to get such a great experience.

Was quick , easy . Paid what they quoted

Excellent service easy to send parcel and received money very quickly

Great but I wish they would communicate via email when they have received your tech and reply to your emails. Other than that fast payment will use again.

Thanks payment received nice and fast. Also a good price for my item. Thanks will be back again soon with another item.