Urgently required new tyres for our boat road trailer as the business we normally hired sailing boats from on holiday had closed down. TrailerTek responded to my email enquiry almost immediately and... Toon meer
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Lees wat reviewers zeggen
Nice quality wheel rims at very reasonable prices including the carriage. Quick delivery and well packaged. I will be certainly be using Trailer Tek again.
Very good experience for me as I searched for trailer wheel spare. Good images and text to ensure correct item ordered. Discount code applied and very reasonable delivery charge. I would recommend Tra... Toon meer
I ordered 4 wheels and tyres from TrailerTek a bit late to meet my deadline. However, they arrived very quickly and were very well packaged so that there was no damage or scratches in transit. I tho... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
TrailerTek is a major UK supplier of trailer parts, trailer lights, cycle racks and towbars. With a catalogue of over 2000 products, you're sure to find the right trailer part or accessory to get you back on the road! And with free UK delivery on all orders over £100 and a 30-day money-back guarantee, you're safe in the knowledge that you'll have what you need.
Contactgegevens
Warren Farm, Andover Rd, Micheldever Station,, SO21 3AS, Winchester, Verenigd Koninkrijk
- 01962 77 49 88
- sales@trailertek.com
- trailertek.com
4,6
Uitstekend
6K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 26% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
An excellent source for trailer spares
Excellent prices and fast and efficient order handling and shipping.
29 juni 2026
ABSOLUTE GARBAGE!
ABSOLUTE GARBAGE!
WAITED IN FOR 3 DAYS FOR THE PRODUCT TO ARRIVE, AS THEIR COURIER COMPANY DID NOT KNOW HOW TO RING A BELL / LEAVE WITH NEIGHBOURS / LEAVE IN A SAFE PLACE!!
THEIR SO CALLED HELPDESK IS HANDLED BY ARROGANT, CLUELESS, INCOMPETENT, RUDE IMBECILIC CHAVS WHO HAVE NO IDEA ON HOW TO DEAL WITH THE PUBLIC.
HAD TO ESCALATE TO MY BANK TO INITIATE A REFUND.
21 juni 2026
Antwoord van TrailerTek
We're sorry that you're unhappy with your experience.
We always aim to provide a professional and courteous service, and we believe it's important to clarify the circumstances surrounding this order.
The courier attempted delivery on three separate occasions. On each attempt, the driver recorded the delivery attempt and provided photographic evidence showing they attended the property. As no one was available to receive the parcel, the delivery could not be completed.
While we appreciate that this may be frustrating, courier drivers are not required to leave parcels with neighbours or in a safe place unless alternative delivery instructions have been arranged directly with the courier by the recipient.
We also feel it is important to address the comments made about our customer service team. Throughout our conversations, our staff remained polite and professional despite being subjected to shouting, swearing, and personal insults. Referring to our employees as "chavs" is both unfair and inappropriate, and we do not believe anyone should be subjected to abusive language while simply doing their job.
Although we were unable to override the courier's delivery procedures, we did everything we reasonably could to assist. Once you chose to pursue a refund through your bank, we cooperated fully with that process.
We stand by the professionalism of our team and remain committed to treating all customers with respect, even when that respect is not returned.
Great service
Two trailer tyres ordered, quickly received, nicely packed. Look perfect and all at a very reasonable price. Sure I will be back.
29 juni 2026
Good product and excellent service
25 juni 2026
Patient and helpful.
25 juni 2026
Unable to place an order
Reasonable price quote which only arrived after chasing for a second time. Called them and unable to locate my email address but told me someone had called me 2 days earlier! Then called them back to place order and explained I lived nowhere near the postcode but to use a Google pin or Delm8 to locate my address. Thought giving him directions via a Google pin was an insult and had not heard of Delm8 then declined my order. Good for business!!!
26 juni 2026
Review zonder uitnodiging
Easy online ordering
Easy online ordering, Products at excellent prices and delivery is fast.
23 juni 2026
good prices and service.
good prices and service.
would be better if it was easy to get a VAT receipt
25 juni 2026
Very simple to verify what i was after.
Very simple to verify what i was after.
Delivered Very quick.
Great service. 100%
19 juni 2026
Seems like a nice company but we had a…
Seems like a nice company but we had a broken down trailer and requested bolts with overnight delivery. They are due to arrive late in the day three days later. ‘Next day delivery’ apparently only means this Monday to Thursday so misleading and has led to alot of inconvenience for three days. So think they need to sort this bit of their comms out
19 juni 2026
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