Fantastic support! We were having translation issues due to our own mistake in the HTML code, and Iarana quickly identified the problem and explained how to fix it, even though it wasn’t TranslatePres... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I've been using TranslatePress for over 1 year now and I'm quite pleased with the overall user experience. My website is available in 3 languages and each page translation is quite easy to work on and... Toon meer
Bedrijf heeft geantwoord
I had some troubles forcing the admin email to be in English, and the support team was very patient, guiding me to solve the problem!
Bedrijf heeft geantwoord
We have been very happy with TranslatePress. The approach to site translation works very well for our particularly, highly multi-lingual web site. It seems to always "know" what to translate - forms,... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
The WordPress translation plugin that anyone can use! A better way of translating your WordPress site directly from the front-end, with full support for WooCommerce, complex themes and site builders. A WordPress translation plugin that's easy to use for a change.
Contactgegevens
Roemenië
- translatepress.com
4,7
Uitstekend
223 reviews
Heeft 66% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
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Antwoord van TranslatePress
Hello,
Thank you so much for your glowing review!
Best Regards,
Great for small sites
For my portfolio site, translatePress is easy to use. The Support-team is always helpful.
6 november 2024
Review zonder uitnodiging
Antwoord van TranslatePress
Hello Matthias,
Thank you for your wonderful review and for sharing your experience!
We’re glad to hear that you found TranslatePress easy to use and that our support team was helpful.
Please do not hesitate in reaching out if you require assistance in the future.
Kind regards,
They don't want to proportionally…
They don't want to proportionally reimburse PREMIUM services, despite very valid reasons! The CTO even doesn't give a damn about replying emails!
31 oktober 2024
Review zonder uitnodiging
Antwoord van TranslatePress
We finished our work hours on Thursday, which is why no one was able to respond to your emails. I also reached out on Friday, but I did not receive a response from you.
I want to assure you that your concerns are important to us. I’m pleased to inform you that your refund was processed on Thursday While the timing for the funds to appear in your account depends on the bank's processing times, we expect them to be available within 5 to 10 business days. Based on our experience, they often arrive sooner, but this timeframe represents the maximum due to the transfer process between banks, which is beyond our control.
If you could take a moment to update your review to reflect the actions we’ve taken to address your issue, we would greatly appreciate it.
Large Site Should Ignore This Plugin
I have been used this plugin for 3 years, it did generated lots traffics , but when things goes on, bug comes. If your site do not have post, only post name as the url , the plugin will some how ruin the translation if you turn on " auto translate slug" . if you duplicate post from anther post , it will also copy its slug to store. so , it will ruin your site strcuture and the traffics growth will stop. We try hard to reverse , and find no way , their support just tell me it is not their business ~~~ . What is more , if you try to use nginx or make some change to database, it just stop all the auto translation~~. I may not subscribe the plugin any more and turn to my own team to develop some transate kit by GPT.....
31 oktober 2024
Review zonder uitnodiging
Antwoord van TranslatePress
Hello,
We sincerely apologize for any issues you’ve encountered with the recent update. Unfortunately, I couldn’t find your ticket in our system, so I'm unsure of the specific details we discussed. If you encounter any error after the last plugin update regarding slug translation or if the Database update process fails (from TP Setting notification), you may enable the Load legacy SEO Pack Add-On option from TP Settings --> Advanced tab --> Troubleshooting section. This will revert back to the old method of processing slugs to hopefully circumvent the current issue.
Regarding duplicating posts, if you have, for example, Page A with slug already translated, and create a copy of it, Page A-Copy, is duplicating also the translation of the slug. When you will switch the language will be displayed the Page A translations. In this case, you can just change the translation for the Page A-Copy slug and the redirection will work properly.
That happens when our system detects another slug with the same string (translated slug or original one) and adds the extension number in order to make it different. Basically, you are not allowed to have slug translations the same as other slug translations or the same as other original slugs.
This is a mechanism to ensure that slug translations do not match other translated or original slugs. We do this so that redirections work properly when the language is changed on a particular URL. If we allowed identical slugs, it could lead to confusion with other translated URLs.However, you can manually rectify this situation.
If you go into your database and look in the _trp_slug_originals (assuming you have the latest versions of our plugin), you'll find that our plugin has saved the detected slugs in the default language. You should search here for the slug string that you're trying to translate, plus the translation you want to add. If these exist, delete them. Similarly, in _trp_slug_translations, you will find the translated slugs. You should search here too for the same string and for the translation you want to add. If you see multiple slugs similar to the one you mentioned (like "example", "example-2", "example-3"', etc.), you should delete them.
Once you finish with that, go to the String Translation Interface and now you should be able to translate the slug you indicated with the desired string and the translation should not be added with any increment number.
*Be sure you keep the Automatic Translation disabled while making those adjustments.
This is a workaround until our dev implements a more straightforward solution for editing those duplicate slugs.
I understand the inconvenience this may cause you, especially with the implications on your SEO and website navigation performance. We assure you that we're on top of the situation and are working to resolve this as quickly as possible.
If you need further assistance, we couldn’t locate your ticket in our system and aren’t certain if you’ve already reached out. We encourage you to open a new ticket on our support page at https://translatepress.com/support/ and mention this discussion to help us find your details more quickly.
The plugin changes the URL-s of well…
The plugin changes the URL-s of well established sites and crushed all our SEO efforts, now we have a bunch of canonical and 404 issues with no end in sight.
30 oktober 2024
Review zonder uitnodiging
Antwoord van TranslatePress
Dear Ivan,
We sincerely regret the inconvenience you've had to endure because of the issues you encountered.
We have addressed this particular problem in our most recent plugin update. You were already supplied with the necessary guidelines on how to apply this update in an earlier correspondence. If you follow these steps diligently, it should rectify the SEO problems you've been facing and the 404 issues plaguing your site.
We do understand that your initial experience with the plugin wasn't pleasant. However, we would greatly appreciate it if you could reconsider your review based on the solution we've provided.
Thank you in advance for considering our request.
Best Regards,
No complains it worked as promised and…
No complains it worked as promised and the customer service was fast in there response.
30 oktober 2024
Review zonder uitnodiging
Antwoord van TranslatePress
Hi,
We are thrilled to hear you had a positive experience with TranslatePress and a speedy response from our customer service. We always strive to provide top quality service to every user, and are pleased to hear that we achieved this goal in your interaction with us.
We highly appreciate your 5-star review and it give us great motivation to continue with our services.
Best Regards,
Seamless integration with DeepL to…
Seamless integration with DeepL to seamlessly integrate and automate the translation process.
29 oktober 2024
Review zonder uitnodiging
Geniales Produkt mit wenig Einrichtungsaufwand
Geniales Produkt, das mit wenig Aufwand eingerichtet wird. Die Übersetzung kann automatisiert erfolgen (bei API-Anbindung), und dennoch manuell korrigiert werden, falls gewünscht.
Hatte in 3 Jahren keinerlei Probleme.
21 oktober 2024
Review zonder uitnodiging
Antwoord van TranslatePress
Hello Peter,
Thank you very much for the 5-star review!
We’re glad to hear that it was easy to set up and that you've been using our plugin for 3 years without any issues.
If you have any questions, need further assistance, or there is anything else you would like to discuss, please feel free to reach out. We're happy to help!
TranslatePress: Expensive and Ineffective – A Complete SEO Nightmare!
TranslatePress: More Expensive, Less Effective – A Total SEO Disaster!
I don’t often leave reviews, but this one is crucial. For months, I’ve been battling with an incompetent customer service team that never admits fault and drops you if you insist they fix the damage their plugin causes. TranslatePress is a total nightmare for SEO.
Since their recent updates, URLs constantly change. Now, I’m dealing with thousands of 404 errors and redirects in the Search Console, completely wrecking my SEO. Instead of offering help, they simply refunded me and advised switching to another plugin, completely ignoring the hundreds of hours spent fixing errors, setting up 301 redirects, and trying to recover my rankings.
Today, October 9th, I installed their latest update, and none of the categories are working. As expected, there’s no help. My site is now in maintenance mode, and this could happen to you too.
The worst part? After all the effort, it’s impossible to export my translations in 4 languages. Starting over with another plugin would be a nightmare. And their response to my complaints? "Not everything is supposed to work, it's too complicated." You’re paying €200 to chase a customer service team that never accepts blame. If your SEO is destroyed, well, it’s just because TranslatePress isn’t for you.
Where most companies adapt to their clients, with TranslatePress, it’s the opposite. Expect responses at least 4 days after each request, and when they realize they can’t fix your problems, you’ll hear nothing more.
The positive reviews for this plugin must be fake considering its poor quality. I urge you to check your own Search Console to see if you have similar URL issues. In the meta alternate declarations, for example, the URLs are misconfigured, showing the language extension (es, de, en) but not translating the actual URL. And that’s just one of many problems.
You pay €200, and if you want to use their translation system, you’ll need to spend another €40 for extra word limits, only to watch your site sink in Google rankings.
Buying this plugin was a monumental mistake.
10 juni 2024
Review zonder uitnodiging
Antwoord van TranslatePress
Hi,
We're really sorry to hear about your experience. We take feedback from our users very seriously and are always striving to improve.
Our team has been following closely your issues as discussed in the internal thread and we understand the frustration you've been experiencing. We recently had some challenges that resulted in a few updates causing issues, but the most recent update released this week was meant to fix these issues.
It's far from our intent to neglect or complicate the situation for our users. We do have a refund policy for users who are dissatisfied with our product.
I would like to mention that ever since our conversations have started, your approach towards us has been quite defiant. You had also submitted a similar review on a different platform, which was later removed by the platform moderator because of its aggressive tone and violation of their rules. This indicates an intent to harm our reputation more than seeking genuine help.
Typically, low ratings are associated with products that lack support, have unresolved bugs, or don't adhere to WordPress guidelines, none of which applies to TranslatePress. We've consistently aimed to assist you and look for solutions to your problems.
We appreciate you sharing your concerns but believe your review does not fully depict the situation. Our team remains ready to assist you if you wish to continue using TranslatePress and improve your experience.
Best Regards,
TranslatePress - A Must-Have for Seamless Website Translations!
As a UX/UI designer, simplicity and efficiency are crucial in the tools I choose, and TranslatePress has truly impressed me. This plugin is user-friendly, intuitive, and does exactly what it promises. The translation process is smooth and straightforward, making it perfect for anyone looking to easily manage multilingual websites.
Additionally, their support team deserves praise. They’re responsive, professional, and quick to help resolve any issues. Overall, a fantastic plugin that I highly recommend to anyone considering it. Worth every penny!
8 oktober 2024
Review zonder uitnodiging
Antwoord van TranslatePress
Hi David,
Thank you so much for your glowing review and the amazing 5-star rating! I'm thrilled to hear that you find TranslatePress user-friendly, intuitive, and efficient. Our team works hard to ensure the smoothest possible translation process, so it's absolutely fantastic to hear it's been effective for you.
Also, I'd like to extend gratitude for your kind words regarding our support team. We strive to provide quick, professional, and comprehensive support to all our users. Your satisfaction is our biggest priority.
Thank you once more for recommending TranslatePress, it means a lot to us. If you ever need help or have questions, don't hesitate to reach out. We're here to assist!
Best regards,
User friendly Plug
It is easy to translate the site than other Translator plugin in wp.
Everything is all fine but there some speed issue with the plug.
I hope they will solve the speed issue.
Thank you
Farhan
1 oktober 2024
Review zonder uitnodiging
Antwoord van TranslatePress
Hello Farhan,
Thank you for your 5-star review and the feedback you provided! We're glad to hear that you find TranslatePress easy to use.
If you have any questions, issues, or suggestions, please don't hesitate to reach out to us.
Kind regards,
We're using TranslatePress for Optimole…
We're using TranslatePress for Optimole and Themeisle website to translate them in German and works perfectly.
19 september 2024
Review zonder uitnodiging
Antwoord van TranslatePress
Hi Ionut,
We are thrilled to hear such good feedback, and we're proud to be a part of Optimole and Themeisle's success on the web. It's customers like you that make our job wonderful. We aim to provide the best possible service and are glad that we could assist in translating your websites into German effectively.
Thank you once again for your review. We appreciate your trust in us and look forward to serving you in the future.
Great plugin with excellent customer service
TranslatePress is a fantastic plugin. Very easy to set. I am impressed how clear it is for a user. I connected it with Google translate and use it within the 500000 digits per month. The translations are stored once done.
As it turned out, recently: They have outstanding customer service. I reached out to them with a conflict and received crystal clear instructions on how to resolve it. It is so nice to still have a human being respond and clearly answer. It is so rare these days, and TranslatePress provides it.
If you want to translate your website, I highly can recommend it as a solution.
11 september 2024
Review zonder uitnodiging
Antwoord van TranslatePress
Hello,
Thank you so much for taking the time to leave us a 5-star review. We are thrilled to hear such great things about our service and we're committed to keeping up the good work. Should you have any other questions, issues, or suggestions, please don't hesitate to reach out again.
Best Regards,
The TranslatePress Team
Functional plugin with occasional issues but their support and responsiveness makes up for it
Update: TranslatePress's team reached out to me when I reported the issues, offering a reliable fix while taking responsibility for the troubles. Their whole attitude has been very professional, and they have earned back my trust. I will continue using them as I have for the last four years. They have also promised that such events will not occur again.
Previous issue:
Last week's update broke the URL slugs of many posts by replacing them with a number suffix and removing the old versions. an issue that caused multiple 404s. I took me a week to realize what happened when Google Search console has reported the new errors.
30 augustus 2024
Review zonder uitnodiging
Antwoord van TranslatePress
Hi George,
Thank you for your 5-star review.
We are glad to know that we were able to straighten things out and that we regained your trust. Customer satisfaction is extremely important and everything we do here, we do so that the end user receives a product that works to high standards.
We apologize for the inconvenience this issue has caused. At TranslatePress we strive to make our product as reliable as possible, but some issues can still go unnoticed before launching updates. We are learning from this incident and we hope you keep your trust in our product.
Best Regards,
Premium support is non existent
Premium support is non existent. The plugin broke following an update from 1.4.1 to 1.4.2 the update 1.4.2 failed and broke TranslatePress. They have done nothing to fix this or even tell their premium members about it. The only mention is on WordPress.org answering people why their website has broken. Over 600 pages broken by the update (which now show as no page exists) and on day 11 of it been broken with no fix. Appalling.
21 augustus 2024
Review zonder uitnodiging
Antwoord van TranslatePress
Hello,
I'm really sorry to hear about your negative experience with our recent plugin update. I want to assure you that we are making exhaustive efforts to tackle any potential issues and fix them without delay. We completely understand your frustration and extend our sincere apologies for any inconvenience.
Our support team is fully invested in assisting all our users, including our premium members, as promptly and effectively as they possibly can. We take your feedback earnestly and our priority now is to help you address the issues you're facing.
We acknowledge that a bulk message was excluded from the beginning, because the problem may not occur for all users. Nonetheless, in order to reduce its impact, we decided to disable the upgrade possibility for users who have not managed to do so yet.
Our development team has been invested in rectifying this issue since the day it was discovered. We aim to release a fix for these issues this week or next in the form of a new plugin update.
In the meanwhile, we suggest you proceed with a rollback to TranslatePress-Multilingual 2.8.3 and keep TranslatePress-Business 1.4.1 / TranslatePress-Developer 1.4.1 until the issues are addressed.
To do this, you can:
* Download these versions and install them in place of your current plugin (for downloading link please contact us directly at https://translatepress.com/support/open-ticket/)
* Deactivate and delete the recent TranslatePress versions
* Install the old version you recently downloaded
This won't affect your settings and translations in the slightest, they will remain absolutely intact through the rollback.
if you had contacted us on support, the above information would have been recommended to you, but it doesn't seem like you wrote to us -- at least, we didn't find the discussion with you. Please, contact us on our support channel, https://translatepress.com/support/open-ticket/, if you need any assistance with this or if you have any questions.
Again, I’m truly sorry for any inconvenience caused, it’s certainly not the kind of experience we want any of our users to have. We aim to make our product as reliable as possible, but sometimes issues can slip through unnoticed before we launch updates. Rest assured, we are learning from these experiences and hope you will continue to put your trust in our product.
Best Regards,
Great support and great product.
Great support and great product.
2 september 2024
Review zonder uitnodiging
Antwoord van TranslatePress
Hello,
We appreciate that you took the time to review us. It helps us a lot
Very easy to use WordPress translation…
Very easy to use WordPress translation management with new feature TranslatePress AI. Also the support is really great and fast !
30 augustus 2024
Review zonder uitnodiging
Antwoord van TranslatePress
Hi Sebastian,
Thank you for your 5-star review on Trustpilot! We're glad to hear that you've found our TranslatePress AI feature easy to use and our support team helpful and prompt!
We strive to provide an efficient and user-friendly translation management tool for WordPress, and hearing such positive feedback motivates us to continually enhance our service.
Perfect: ease of use, interface, Deepl-connection ...
We really appreciate the ease of the interface and the seamless integration into the website. It is also perfect to select the needed languages and having Deepl via API integrated. We love Translatepress and switched from WPML
29 augustus 2024
Review zonder uitnodiging
Antwoord van TranslatePress
Hello,
Thank you so much for your kind words and excellent review. We're really pleased to hear that you're finding TranslatePress useful and enjoyed the ease of use and seamless integration with your website. It's great to hear that the Deepl integration via API is adding value to your translation process as well.
Kind Regards,
Premium support = No vidéocall support for urgency
I work for a large website that uses Translatepress, yesterday support broke the site and broke the site again this morning, we ask for a call to fix the problem with screen sharing and we're told no it's just via ticket, so we find ourselves waiting several minutes (see +10 minute) between each email, thousands of users arrive on 504 errors. We're paying for premium support that doesn't authorize and won't solve the problem during a call... What's the point of paying for a premium service?
Please do something to fix our site.
22 augustus 2024
Review zonder uitnodiging
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