Fantastic support! We were having translation issues due to our own mistake in the HTML code, and Iarana quickly identified the problem and explained how to fix it, even though it wasn’t TranslatePres... Toon meer
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I've been using TranslatePress for over 1 year now and I'm quite pleased with the overall user experience. My website is available in 3 languages and each page translation is quite easy to work on and... Toon meer
Bedrijf heeft geantwoord
I had some troubles forcing the admin email to be in English, and the support team was very patient, guiding me to solve the problem!
Bedrijf heeft geantwoord
We have been very happy with TranslatePress. The approach to site translation works very well for our particularly, highly multi-lingual web site. It seems to always "know" what to translate - forms,... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
The WordPress translation plugin that anyone can use! A better way of translating your WordPress site directly from the front-end, with full support for WooCommerce, complex themes and site builders. A WordPress translation plugin that's easy to use for a change.
Contactgegevens
Roemenië
- translatepress.com
4,7
Uitstekend
223 reviews
Heeft 66% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
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A Real Pain, why TranslatePress deserves 1 ...
I have been using TranslatePress since 2022, and I can tell you it’s a real pain. Let’s dive into why.
I am currently rating it 1* because their support literally broke my site today. I am waiting for the resolution of my ticket and, more importantly, a concrete action plan from the TranslatePress team to possibly change my opinion on this plugin.
To illustrate the situation, here is the message I sent to support:
Hello,
if I deactivate the extension it works fine.
I have lots of questions (please read them all):
- What is the full purpose of the SEO pack addons?
- What will it do if I deactivate it?
- Is it advisable to deactivate it on my site (10 languages and 7500 articles/pages)?
In the meantime, how long will it take you to fix this bug?
Thanks.
Deactivating an extension fixed a 404 bug, but I wanted to know if it was dangerous to leave it deactivated. The support agent replied that it would just display the default slug. She then proceeded to disable the plugin herself and told me I would need to verify everything (but she didn’t reactivate the plugin). As a result, my site had around 35,000 404 errors for 16 hours, with the majority of errors coming from Google.
All of the old URLs were broken, including those from backlinks. For context, Google = old URLs, backlinks = old URLs. The only thing that was working was the internal site! Worse yet, duplicate content got indexed on Google, which is a disaster for my site’s SEO.
This is an incredibly serious error that I can’t overlook, and it fully warrants the 1* rating.
Now, let's talk about why TranslatePress is a "pain":
The plugin does not link the original article with its translations. So, if you delete an article and have 10 translated languages, it creates 10 pages with 404 errors. Even if you do a 301 redirect for the original language, you still get 10 pages with 404 errors.
The plugin completely ignores this issue.
If you change a slug and set up 301 redirects, the translations are not taken into account. This means that over time, the plugin completely hinders the progression of your site. You can’t adjust your slugs without generating 404 or 301 errors.
On top of that, some translations can randomly modify the slug, adding a "-2" to the end of the URL, which worsens the situation.
I am now faced with a dilemma:
- If I remove TranslatePress, I lose tens of thousands of euros worth of translations and all of my pages, which would likely result in the shutdown of my site and the unemployment of my team.
- If I keep TranslatePress, my site will continue to get infected with issues over time.
The only possible solution:
TranslatePress needs to seriously dive into my site and propose a viable, concrete solution. As of now, they broke all of my URLs for 16 hours.
But for now, I’m sticking to this 1* rating, hoping TranslatePress realizes the extent of the damage and offers a real solution.
I’ll be watching to see how support responds to this huge mistake. Depending on their actions, my rating might go up to 2*, and if the issue is fully resolved, maybe even to 3*.
I sincerely hope I can one day give them a 5*, but that will only happen if my site finally becomes completely healthy!
Updates from 22/08 :
Support has just set my entire site to error 500 (504)...
They've tried something again and tell me: do it now (update the database) while I was sleeping...
I wake up and the whole site goes to error 500.
That's 2 times that support has broken my site and hasn't checked the rest or passed on the problem to me.
In the 2nd email, their reply tells me that they're tired because there are too many tickets and that they have limited time to deal with them, and they agree to refund me.
So all in all: we refund you and leave you in the lurch, but at least we don't have to deal with your problem any more... Really shameful
September news: I was kindly offered a free subscription 3 years ago.
Updates from 12/10 :
We've updated the latest version.
There are far fewer 404s than before, but there are still some major problems:
- we had to do +1000 redirects by hand (18h of work in total for 2 people)
- modify incorrect slugs
- 1 hour of site in error 500
Now we have 4 major problems:
- the biggest = all authors are in 404 in all languages...
- if you have emojis in url slugs, you get 404s (for older urls)
- 404 on some tags
- 404 on a news page for all our video games
If we manage to correct these errors, it'll be a good step forward.
On the other hand, one concern for the rest of the plugin is that I have the impression that url translation isn't done, so we'll have to see.
I'll keep you posted on future updates.
update 17/10 :
Now no more 404s on the site. We were able to correct this by deleting data with the WP Data Access plugin.
On the other hand, we had to manually create +10000 301 redirects this week to get everything working.
21 augustus 2024
Review zonder uitnodiging
Antwoord van TranslatePress
Hi,
Thank you for your feedback and sharing your experience with TranslatePress. We understand your situation, and we truly apologize. We acknowledge the inconveniences you've encountered, and appreciate you bringing them to our attention.
We can do laundry in public, only that the mentioned problems will not be solved in this way.
The idea of reimbursement was not proposed to stop the investigation and solve the situation for us, but to help you, as a customer. We'd like to assure you that our primary goal is to assist you and help resolve your issues. When we suggested a refund, it was intended as a gesture towards finding the right solution "for you" in case our product didn't fit your needs at this time, not as a means to disengage from the problem.
As my colleague mentioned, our product is sometimes more suitable for some configurations than others, and that's not a bad thing. Like every plugin, it tackles specific problems and may not be the best fit for every scenario. However, it is by no means indicative of its quality or efficiency.
Regarding the mention of the load of tickets, don't take it as an excuse, because that was not our intention. We only wanted to make it clear that there are times when responses may take longer due to several uncontrollable factors like the number of tickets at that moment, as well as the availability of all members of the support team. But be assured, we consistently aim to provide prompt responses, typically within 24 hours. Of course, this time does not apply to the days when we are not at the office.
Regarding your concerns about the technical issues, our plugin essentially adds an automatic 301 redirect feature. This means when a URL has been altered or wrongly entered, the plugin automatically redirects to the correct translated URL. Manually imposed redirects by other plugins may not necessarily integrate with ours, hence, they need to be managed directly within their respective interfaces.
And about the last exposed situation, another colleague tried to make things clearer. We had a major upgrade in the functions of our plugin that deals with various slug translation situations and encountered some technical difficulties after the release. From there the problems arose. Our support team tried to fix the problems as quickly as possible, releasing a new version just yesterday, a day away from the one with problems. However, other fixes are about to be released in a new version. Also, my colleague requested access to a staging with your site where we can analyze in more detail the problems you encountered and where we can test, without affecting the live site, several possible solutions.
Above all, we firmly believe in transparency and we never intended to leave you feeling unsupported. If this is your honest opinion about the plugin and our services, we accept it, are deeply sorry if we failed to meet your expectations, but we will try to learn from here as well, as we try to do from every ticket, to provide an even better experience in the future.
Best Regards,
Great help from their support team
Great help from their support team. They were really fast to reply!
16 augustus 2024
Review zonder uitnodiging
Antwoord van TranslatePress
Hi,
We are thrilled to hear about your experience with our support. Your satisfaction is our top priority and we are happy to hear that our team could assist you effectively and promptly.
We are honored to receive your 5-star rating and review; we continue to stay committed to offering excellent service. Thank you for choosing TranslatePress.
The best WP translation plugin ever.
The best WP translation plugin ever.
Great support as well.
I highly recommend this plugin, do not look for any other!
12 augustus 2024
Review zonder uitnodiging
Antwoord van TranslatePress
Thank you so much for your positive review!
We’re delighted to hear that you enjoy using our plugin and that our support has been great as well.
We're always here to provide you with quick and responsive support. If you have more questions or need further assistance in the future, please don't hesitate to reach out.
Best Regards,
Good Support
Good Support, the plugin works really fine, since Years no problems
1 augustus 2024
Review zonder uitnodiging
Antwoord van TranslatePress
Hi,
We're glad that you are having a great experience with our plugin and its support structure. It's users like you that make our job so rewarding.
Best Regards,
Excellent service and platform and very…
Excellent service and platform and very responsive to questions. Would recommend!
4 juli 2024
Review zonder uitnodiging
Antwoord van TranslatePress
Hello Tim,
Thank you very much for the 5-star review! We are delighted to hear that you have found our service and platform excellent and responsive. We aim to provide the best service to our customers and your positive feedback means a lot to us.
If you have any questions, need further assistance or there is anything else you would like to discuss, please feel free to reach out. We're happy to help!
Antwoord van TranslatePress
Hello,
Thank you so much for leaving us a 5-star review. We're thrilled to hear that you're enjoying the functionality of TranslatePress. Our goal is to always provide the best user experience with our plugin.
Best regards,
What I liked the most is the simplicity…
What I liked the most is the simplicity compared to other plugins. What would take us weeks with a competitor plugin, took us hours with TranslatePress.
17 juni 2024
Review zonder uitnodiging
Antwoord van TranslatePress
Dear Simeon,
Thank you very much for your positive review! We're really glad to hear that you appreciate TranslatePress and that ihelp you to save time compared to other options you've tried.
We strive to make our plugin user-friendly and effective so it's great to hear that we hit the mark for you. We appreciate your feedback and we hope you continue to enjoy using TranslatePress.
Don't hesitate to reach out if you ever need any assistance with our plugin.
Best Regards,
Don't trust, nightmare that destroyed my website
I see them responding here to reviews and been waiting for customer service for days. I had the translation with Google, in some point out of nowhere they stop working. I change to their "TranslatePress AI". They ask me to renew to have the automatic translation added if you are a current user you don't get it (great), bought a new membership with 200K credits. Then my credits disappear, translation disappears, customer service says I have use all the credits - can't justify how - and nobody responds since then. Went ahead and bought extra 500K credits because I have an important presentation to show the website and thought that would fix it, and the website still NOT translating automatically. To my surprise, just navigating trying to figure out what's wrong and 60K credits disappear from my account and still no translations - only a few thing or some pages-. I have an important meeting tomorrow and thanks to this plugin my website is BUTCHERED, do not trust at all costs. Worst customer service experience I had in 14 years managing Wordpress sites. My first negative review ever, that's how upset I am with this people, this feels like a huge scam and those good reviews for customer service pretty sure are fake. Be aware
30 juni 2024
Review zonder uitnodiging
Antwoord van TranslatePress
Hi Ines
Thank you for reaching out. I'm sorry for the issues you've encountered and for any inconvenience it might have caused. I thoroughly reviewed your open tickets and it appears that you contacted us primarily during the weekend. I should inform you that our support isn't active during these times, including Friday, as clearly mentioned on our website. Tickets submitted during the weekend are usually responded to at the beginning of the following week.
This happens to be your case too. A member of our team reached out to you today with a preliminary solution and asked for further details to properly diagnose the problem. We are waiting for your reply there.
Normally, a low rating is attributed to plugins that have absent support, unresolved bugs, or do not follow WordPress guidelines. TranslatePress, however, does not fall into these categories. We hope this clarifies that we have no intention to avoid helping you, it's just that we are not available during certain periods of time.
In the meantime, if you would kindly consider updating your preliminary review, we would greatly appreciate it. We believe a revised review would more accurately reflect the continuous nature of our support process. Once we have completely resolved your issue, your updated review based on overall experience would be helpful to others who might be considering our plugin. We highly value your feedback and look forward to resolving the issues you've encountered.
Your understanding and patience are highly appreciated.
Best Regards,
Amazing support team and a great plugin…
Amazing support team and a great plugin which does exactly what we wanted !! Thanks guys !!
26 juni 2024
Review zonder uitnodiging
Antwoord van TranslatePress
Thank you for your positive 5-star review on Trustpilot! We're thrilled to hear that you're happy with our support team and our plugin.
At TranslatePress, customer satisfaction is our top priority. It's great to hear that our plugin is meeting your needs and expectations.
If you have any questions or need further assistance, don't hesitate to get in touch. We're always here to help.
Plugin molto utile per la traduzione…
Plugin molto utile per la traduzione automatica del tuoi sito web. La funzionalità più utile è la traduzione manuale andando a modificare le parole che vorresti cambiare della traduzione automatica. Ho utilizzato il loro plugin premium per dei siti a cui servivano più di due lingue ed è stato gestito magnificamente.
25 juni 2023
Review zonder uitnodiging
Antwoord van TranslatePress
Thank you so much for your 5-star review!
We are delighted that you found our automatic translation integration and manual translation feature useful, and that our plugin met your needs.
We appreciate you taking the time to share your positive experience with us. Your feedback is invaluable and helps us continually improve our services.
Excellent customer service
Excellent customer service. I had a few issues and they were responsive and able to find a solution. Great company.
24 juni 2024
Review zonder uitnodiging
Antwoord van TranslatePress
Thank you so much for your 5-star review! We're delighted to hear that you had an excellent experience with our support team. It's wonderful to know that your issues were promptly resolved.
We truly appreciate your kind words and your support!
Great plugin
I've been using translate press for almost two years now and I'm very happy with it. You can do one additional language with the free version and multiple languages with the paid version. It's intuitive and easy to use; you can translate directly on the user-facing page so it's easy to see if you're missing any parts. I've had very few problems, but any time I had a question Anca and the other members of the support team were quick to reply with a solution. Would recommend hands-down.
17 juni 2024
Review zonder uitnodiging
Antwoord van TranslatePress
Hello,
Thank you so much for your positive review and for your continuous support. We are thrilled to hear that you are enjoying your experience with TranslatePress. We're particularly glad to know that you find our tool intuitive and that it's helping you translate your website effectively to multiple languages.
Our team worksto provide timely and accurate support, so your feedback is really appreciated. It's great to hear that your experience with us aligns with the service we strive to provide.
Thank you once again for your kind words; we look forward to serving you for many more years!
Best Regards,
The experience was terrible
The translated content of this plugin will occupy a large amount of database, causing the CPU to exceed the server limit. I can't solve this problem now.
9 juni 2024
Review zonder uitnodiging
Antwoord van TranslatePress
Hi,
We didn't find any ticket from you in our system. If you've contacted us through our support channel, please respond to that communication so we can look deeper into your issue. If you haven't yet opened a support ticket, I encourage you to do so, clearly outlining the problems you're experiencing (if you are a free user, you can use the pre-sale section from our support page). This will allow us to directly test your site and possibly offer suggestions to enhance the performance of your translated pages.
In the interim, and if it's not too much to ask, would you consider temporarily adjusting your review? We believe this might better represent the ongoing nature of our support process. After we resolve the issue, we'd appreciate if you could update your review based on the overall experience, as it provides a more comprehensive understanding for others who might be considering our plugin.
We take all user feedback seriously and want to ensure you're getting the most out of TranslatePress. We’d appreciate your cooperation in identifying and resolving this issue.
Best Regards,
Great plugin
Great plugin, and the customer support is helpful and efficient!
11 juni 2024
Review zonder uitnodiging
Antwoord van TranslatePress
Hi,
We sincerely appreciate your positive feedback and the time you have taken to leave us a 5-star review. It's an absolute joy knowing that you find TranslatePress to be a great plugin and our support to be helpful and efficient.
User satisfaction is our number one priority.
Should you have more inquiries or require further assistance, please do not hesitate to get in touch with us.
Best Regards,
Great plugin for any…
Great plugin for any WooCommerce/Wordpress user who needs his or her website translated in different languages. What's even better than the plugin itself is their support if you have any problems, questions etc.!
Thanks a lot :-)
23 mei 2024
Review zonder uitnodiging
Antwoord van TranslatePress
Hello Chris,
Thank you so much for your wonderful 5-star review! We're delighted to hear that you found our plugin helpful for your WordPress & WooCommerce site translation needs. Our team works to ensure users like you have a seamless experience and answers to your questions.
We appreciate you taking the time to share your positive experience with us. Your feedback is invaluable and helps us continually improve our services.
Best Regards,
Great support
Great support, they are very open to discussion and listening to concerns.
11 mei 2024
Review zonder uitnodiging
Antwoord van TranslatePress
Hello Clément,
Thank you for your kind words and for taking the time to update your review of TranslatePress on Trustpilot. We greatly appreciate your feedback and are thrilled to hear that you have had a positive experience with our support team.
Best Regards,
使いやすさと素早いサポート
まず、導入が簡単だと感じました。
ビジネス版を利用していますが、DeepLに対応しているので精度の高い翻訳が可能です。
意図しない翻訳があった場合は、管理画面から簡単に修正できます。
途中、自分では解決できない問題にぶつかりましたが、素早いサポートですぐに解決できました。
22 mei 2024
Review zonder uitnodiging
Antwoord van TranslatePress
Hello,
Thank you so much for your 5-star review and for taking the time to share your experience with TranslatePress. We're thrilled to hear that you found the integration simple, and our DeepL compatibility useful for accurate translations.
It's great to hear that you were able to make easy corrections when unintended translations were detected. We understand that challenges can occur and I'm glad that our support team was able to help you resolve your issue quickly.
Again, we appreciate your kind words and look forward to continuing to provide you with high-quality service.
Best regards,
Meine Empfehlung: Translatepress
Ich nutze Translatepress – neben der Bezahlversion – auch in der Gratisversion. Das Plugin tut genau das, was es soll: Schnelle und effektive Übersetzungen für WordPress. Und der Support ist hervorragend.
17 mei 2024
Review zonder uitnodiging
Antwoord van TranslatePress
Hello Oliver,
Thank you for your wonderful review and for appreciating our plugin and support services.
We're delighted to hear that you find TranslatePress effective and efficient for WordPress translations. It's always our goal to provide a fast and straightforward solution for multilingual websites.
Your feedback encourages us to continually strive for excellence.
Best regards,
Nice plugin and great support!
16 mei 2024
Review zonder uitnodiging
Antwoord van TranslatePress
We appreciate your positive review on Trustpilot. We're thrilled to hear that you find our plugin useful and our support team helpful.
Excellent traductor plugin
Excellent firm, translatepress software is by far the best traductor for wordpress I used, easy, well organised, we could developp some elements to use it on woocommerce and traduce emails and every elements for users.
Support is excellent too and I give them a special thanks for their help.
15 mei 2024
Review zonder uitnodiging
Antwoord van TranslatePress
Hi,
Thank you so much for your 5-star review and for taking the time to share your positive experience with TranslatePress. We are incredibly grateful to hear about your experience and overjoyed to know that our software and support has met your needs and expectations.
We are particularly glad to know that you found our translations on WordPress easy and well-organized. We are continuously striving to improve TranslatePress, and feedback like yours is invaluable in this process. We are also thrilled that you found the support excellent, we are always here to help.
Thank you once again for your support. We look forward to continuing to serve you with the highest quality translation tool and service.
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