Translink Reviews 536

My parents who are retired, love going out for day time excursions to Belfast. They are normally very organised and know where they are going, however yesterday they were looking for a specific bus route, 6D. They were outside the City Hall in Belfast and my dad asked 3 bus drivers where he would find this bus. The first driver closed the door on his face, which was exceptionally rude, and the second driver shooed my dad away. The third driver tried to help him, but he told them it wasn't that far, and to walk. My mum has mobility issues, so that wasn't an option. My dad then went to the information booth, and there were 2 members of staff. My dad was disgusted as the younger lady seemed to be laughing at him when he was asking for assistance. My dad did not find this funny, and thought her behaviour was a disgrace. The older lady did take my parents a bit more serious. She told them what time the bus would be arriving. Needless to say, I understand that the translink staff often encounter rude behaviour, but they are providing a service, and should be helpful when approached by customers who are courteous and have manners. Overall, this experience has been nothing but downright disgrace. My dad told the young lady that he has used local public transport around the world and the only place where the drivers have been rude to him was in his own country. Manners cost nothing.

Our bus service is a absolute disgrace buses never on time. They say they want more people using the bus service why would we when it's as bad as it is. Most days when I finish work I'm having to get a taxi home as my service never turns up. This needs sorting out big time!!!!!

Ards to Belfast bus doesn’t arrive when it’s supposed to. 1510 was the time advertised at Gibsons lane. 1510 came and went, 1530 and it still wasn’t there. No other bus on a Saturday to Belfast until 17.20 absolute disgrace of a service and a laughing stock.

Absolutely horrendous service. A total disgrace. I have used their service for years getting to work and back and very rarely have I had a good experience with them. Multiple delays, rude drivers, rarely on time. But recently it takes the cake on how awful they are.

No updates on any new stops or times and I have paid for a ticket. Two days in a row, the bus has not turned up at my stop that has been in service for years. The time table at the stop still states its service yet nothing. I am left standing for 45 mins until one decides it wants to show up, and the driver has no clue what is going on.

It’s a total joke of a service. You want an increase in wage for a job you cannot do?? And then the audacity to increase the ticket price too? I’ve seen panelling hanging with exposed wires inside the bus, and it’s still the ticket prices go up.

Waiting for the X1 service at Dublin airport the 9th April 1820 the bus broke down leaving Dublin The driver of the X2 service arrived at the airport an Did a excellent job accommodating as many passengers as he could take an became the X1 running a little late I think he got everyone on .To his credit many satisfactied customers including myself one passenger I was speaking was really appreciative as he had been travelling about 30 hrs to get home to Belfast from puru

where to start…
-bus drivers have been very ignorant, possibly due to the fact that I am a young female and they think they can talk down to me… also infamous for being late or afew times quite early (once early by 9 minutes, thankfully i was at the bus stop so promptly) should stick to schedules
- the glider is woeful.. SHOULD BE ABLE TO BUY TICKETS ON GLIDER ALIKE THE ITHER TRANSLINK SERVICES?! why have a printer and staff on board??? i got given a penalty for a fine of £50 as i failed to purchase a ticket beforehand (the glider showed up as soon as i reached the stop, i had planned to get the one 10 minutes after but hopped on innocently as i was in a rush to visit a relative in hospital) which i explained to the staff lady. i don’t get the glider EVER. This was maybe my 4th time on one and every other time i have bought a ticket as i’ve had time to, i get the ulster bus, this was just an exception to reach the hospital as usually visiting i get a lift with my mum… also explained this to the woman in a polite manner, i would of had more respect for her if she asked me to exit at the next stop and pay for a ticket for the next glider.
-Translink trains are okay i can’t fault the staff only issues i have on them are surrounding other patrons which is irrelevant

Trains are appalling, coming from Bangor to Lisburn all stops tonight. Bangor train delayed 3 mins due to it being late missed the lisburn all stops. Through no fault of my own but translinks and why wouldn't it communicate with grand central to hold off for passengers swapping train on last train on a Friday night?..

Can shove that station and their company up their hole, waste of money. Go on holidays anywhere and trains better run. For christ sake seen the trains run better in 3rd world countries on 'Race across the World' than here. Worse is translink not even the cheapest, need other transport companies to step up and take over

I recently traveled on the Enterprise Plus train between Dublin and Belfast. In Ireland, this service is marketed as first class, but compared to international standards, it falls short of that level. The seats are indeed spacious, adjustable, and offer lumbar support with extra legroom, but the quality of materials and overall comfort are below what you’d expect from true first-class service in most European countries. Wi-Fi is free, but the speed is disappointing, and the in-seat audio system, while a nice touch, feels outdated. The onboard service is polite but minimal. You only get complimentary tea, coffee, and apple juice, while any proper meal must be ordered separately, which doesn’t align with first-class expectations. Compared to standard Irish public transport, this is a decent option for a comfortable trip. But for those accustomed to real first-class service in other countries, Enterprise Plus is unlikely to impress.

Constantly left standing at the bus stop and late for work. Buses just not showing up. Absolutely no adherence to the schedules. Continue to increase prices for a shit service 🤷🏻‍♀️

The WiFi never, but never works. At least any time I've used this service. I don't think it should be permitted to advertise WiFi as a free service when it never works.

Bus drivers taking money from the company and busses break down often I take the bus very often. our bus was late along with many other times. Once the bus driver covered the speedometer and another time drove us to the wrong place!It is so unhygienic plastic bags over seats doesn't get fixed ever. So Lazy! Try again translink...

Buses consistently not turning up. Driver tonight told me off for not putting out my arm to signal I needed a bus (which I did)then almost immediately nearly t-boned a car full of people at the next roundabout completely ignoring their signal. Several passengers after me clearly didn’t perform the suggested hand signal but weren’t chastised for it. (Route 6d 17:08 22/03/2025 driver012270 check footage) suggest eye test for driver.Only use buse a few times a year out of the last four occasions two have ended up with me either walking or waiting over an hour the next two scheduled buses don’t even turn up. Not fit for purpose anymore by that average. Needs put out to tender give them some competition. Useless.

I'm a music school graduate with no criminal record. I dress like an urban music artist. In line with the culture I grew up in. My local bus driver has decided to profile me based on my appearance. Hes, refused to stop at my stop when I try to get off even though other customers wanted to get off my stop. He refused to pick me up when I hail him alone. And last week the same driver closed the door in my face even though I was entering behind another customer. I have a ticket. I've paid taxes most my life. He aggressively confronted me when I held the door open to enter the bus. I do not make noise or move around the bus or talk to other customers. The next time I manage to get on the bus whilst he is driving I am taking the exact time and Registration of the bus and writing a formal report. I will not remove this review until it is attended too

Me and my husband was using the colerine bus service via antrim today. We entered the bus from greystone roundabout and was going to antrim bus centre. At this time we just get into this bus which was available at that moment. While we are taking the ticket the drivers behaviour was so rude which makes me think like I wanted to make it as a complaint. This driver told my husband in a loud voice that front raw passengers can hear that this bus is not a town bus that can go in this small distance but the one that goes to the main cities service.

My doubt is that if it is so then why you guys are not displaying it in the board that this bus don't allow passengers for smaller distances????

I don't understand? Is there any rule like that? Only colerine passengers get inside that bus and no local passengers could use it ????

If not then why did that guy said so in public. Similar unrespectfull incidents happened before us well from the part of colerine bus drivers.

At least even if we are international immigrants, we are paying the full bus fare . Therefore we are supposed to get respectfull behaviour from the part of translink employees.

I'm adding the bus details below,
218 colerine bus, which goes through greystone roundabout at 16.19 pm

I'm very disappointed about this incident

Translink round trip journeys today from belfast - enniskillen and back home enniskillen - belfast.
Fabulous transport - pleasant bus drivers , can’t fault anything.
Shout out for Barney on our journey home who had a bit of banter and craic with us ..
Ground staff in the both grand central and enniskillen helpful and efficient
I look forward to my next trip !
Thank you translink

Totally minus ----my son always pay for junior 1.90£ 1 town to another return,some of drivers will make a single adult ticket for 3.10£ and ignore that age difference despite they will aware of it, ignore ages difference,shame to the system

The bus that i get every morning (568d) is due to come at 0718 yet it still comes at 0725-35. This has been most mornings since i’ve been getting this bus and it is such a nightmare in the winter because you don’t know if it’ll come on time or early or late so you have to stand in the cold. I think that the bus should start getting better timing please.

I would give a zero if I could.Zero reliability, zero accountability. Always late, very often buses broke down.zero stars!

Translink strikes again! No buses again showing up to go to Lisburn for an hour on a Thursday from 4:50 onwards. Great service as usual when the rain is lashing down in Belfast. This service is dogs dirt! Nothing done to improve anything and always give the same excuses about why they're late. Taxi for Translink!!!!

By far, the worst transport company in the whole of British Isles, Ireland and UK.

Buses are either arriving late, breaking down or not arriving at all.

They do not offer compensation. Avoid at all costs.