Translink Reviews 536

They have the absolute gall to charge £25 return to Dublin and then you have to stand because there are no seats available. If a customer pays for a seat, you're expected to provide one. Either that or give the money back.

Second occasion within weeks that bus drivers have been rude. Late bus and unnecessary rudeness from driver. How you speak to someone can really affect their day aswell.

Third world service at best. Disgrace. Try getting to the hospital on a Sunday. No service.

The train is somewhat slow but generally acceptable. It can also be a bit late at times. However, I dislike seeing people putting up their feet on the seats. Shoes can be unclean, making the train seat dirty and unhygienic for the next passenger. I hope this review serves as a reminder for travelers to be considerate on the train.

on the rare occasion i use Translink metro it doesn't take long to realise why it's always a last resort, poor, unreliable service and majority of drivers rude and unhelpful, today being no exception. i feel bad for visitors to the city if they need to use public transport.

Train services are either freezing inside or it’s roasting . Never ok .

So you book an enterprise experience and you get a crap train. Next time I will stick to my car. Why pay for something you don't get.

Absolutely extortionate prices & dreadful experience for a company constantly pushing & advertising to encourage use of public transport. Just took the Enterprise between Portadown & Dublin return, charged the equivalent of a days wages for a ticket yet crammed onto a train with zero seating available & zero standing room by the time the train was departing Connolly. There’d be more comfort, cleanliness & breathing space on a cattle trailer.
If you’re thinking about taking the train but have the option to drive yourself, lift your car keys & go. The parking charges would be worth avoiding standing for over 1.5hrs with people breathing down your neck or having to stand next to the filthy toilets.
It’ll be a long time & a serious need before we take the train services again, as the ticket prices (for Belfast Single & Return too having travelled week of Christmas) are now also far beyond making it cost effective to use public transport.

Despite a state of the art station the customer service is terrible. Had planned to travel home by after an evening out in Belfast. Bus was cancelled at the last minute, but worse than that was the rude and dismissive customer service provided by the bus inspector on duty. No apology for inconvenience caused by the cancellation just a rude explanation that there was no driver available
Very disappointing service

Driver number 010810
Bus number 1108
He was so cheeky to me (female 13)
I forgot my bus pass and said you have to pay when getting my money out he kept saying hurry up I do not got all day he was so cheeky in general

WORST BUS DRIVER EVER!!!

Train 20 mins late then stopped halfway through the journey ( Coleraine) and said to wait on the next. Said easier for them. Not impressed. Nothing to heed the train completing its journey from Belfast to Derry. Rubbish service.

Journey from Belfast to Dublin excellent. Coming home, despite having allocated seats on our ticket, there were no names on the seats and it was a bun fight to get on. Only to find other people in our seats and as it said 'seat available ' they would not move! Very poor service. Lots of people standing, put on extra carriage or train especially at Christmas.

Lived in NI all my life and never seen such an unreliable, unpredictable service! Good luck if you want to get anywheere

my bus the ballycastle via clougmills 131 from Ballymena bus station is always so packed and and passengers are unable to sit on seats while travelling And it’s so cramped so we would like a double decker asap not forcing but I think it would be best for me and others on the bus as it is way safer, and alot better for the bus driver, thank you best wishes

The Translink app is cumbersome and not intuitive. The app does not appear to save common journey settings or show an easy to view timetable.

A massive shiny new shed with vastly spaced seating. On Tuesday evening I went to collect my disabled mother and father who has a heart condition. There is NO space or place to park a car, I had a wheelchair in the boot for my Mum who was on crutches with a spine condition and rheumatoid arthritis. I went to the ticket gates and asked a young attendant if there was somewhere outside the station, close, where I could park. She informed me that there wasn't. The train arrived, and the chair I brought was in the boot of my car in mccauslands value car park. I asked could I go and assist them, help them to the nearest chair so I could go and get the chair. She said she can't let anyone past the turnstile without a ticket. I said, well do you have a wheelchair in the station my Mum could use, she asked two or three colleagues, who 'thought' there was one. There wasn't, 2024, a new transport hub and none of the staff could find a wheelchair, wouldn't let me through to help my parents, I had to watch while my Mum struggled in visible pain across the vast station floor. Eventually I got them to some of the very few seats in the shiny big shed, went and got the car, drove to the place I could get the car closest, unmarked and undesignated I might add. I don't think I have ever been as angry in my life, not at the staff who are only implementing management's strategy and procedures. Translink are breaking every disability law in the book. The foresight of a mole, to build a massive, mostly air-filled transport hub and have absolutely little to no disability assistance, access or procedure. They are breaking the law, unashamedly unapologetic, nobody seems answerable with puppet politicians holding nobody to account, and a CEO who gets paid more than the Prime Minister, can't afford a wheelchair though. I will probably get some fines for illegal turns too. Imagine a multi million pound transport hub that that took ZERO consideration of access and traffic flow immediately surrounding it, JOKE!!!!!

Awful service from new station, on last 3 Journeys two of them the bus was full and I was turned away got home 90 mins late and was late for work. Was 60 mins late on the other occasion, no apology from inspector who said well there were 59 others before you. On the 3rd occasion the bus was 40 mins late. Terrible service, rude staff. Going back to driving a car despite the harm to the environment and traffic congestion

Useless the 1e bus drove right past a group of 5 people waiting for it on the antrim road at 7:15 the bus wasn't full and the driver laughed at us as he passed useless company with useless drivers

Is it possible that I took 2 trains today and not a single toilet worked! Should be the least for what they charge for they very old and slow trains. Felt like in 3rd world country.

A national disgrace! During storm Darragh Translink on their website said they would be operating a reduced service from 14:30 due to weather conditions. The Airport bus 300 would be running at 30 minute intervals. We arrived at 22:00 glad, or so we thought, that we had arrived in time to get a bus. 22:30, 23:00, and 23:30 came and went with no bus, and no updates on the app. Why do they bother? The management obviously have no care for the job they do, or more like, don’t do and there is no responsibility or accountability for failure after abysmal failure. Pathetic!