Travel Performance Reviews 

I booked flights for my wife and myself to Singapore via Dubai in December and received written confirmation after paying £1000.00 deposit with the balance to be paid within a few days. On the last day I phoned this company as they had not contacted me, which I thought was strange. Speaking to the same agent “Ronnie” he immediately told me that the airline was not operating our first flight to Dubai that would have connected with the next flight to Singapore. He then said he could find an alternative flight for us but different timeings. My immediate reaction was, this seems strange so I said I would need to check with my wife, instead I decided to call the airline direct. Giving them the booking reference and explained the situation they confirmed the flight was operating as were all the other flights on my itinerary. Having consulted with my wife I informed Ronnie we did what to proceed and requested the refund of the £1000 deposit paid. Since my refund request there have been many excuses and promises of repayment which have all passed, I am therefore very unsure of this company’s intentions and have had to adopt the recovery route to obtain the return of my deposit. Very disappointed either this company and will never use them again

Scam company. My flight got cancelled I phoned this company up by accident not realising it wasn’t part of Cathy Pacific as stupidly Google gave me there number when I asked for Cathy Pacific number for flight cancellations. When I phoned up they told me they work on behalf of Cathay for cancellations which is not true. Secondly they told me if I want a flight the same day I would have to pay out as the only flight was premium economy. Firstly Cathy said they wouldn’t have charged me for premium economy but not only that Travel Performance didn’t even sell me a premium economy seat. Cathay told me to demand a refund. When I asked travel performance for a refund the said I would have to get compensation from Cathay and said the money was with them. My airline (Cathay confirmed the money was not with them).

When I asked Travel Performance to provide me with evidence and gave them two weeks to respond they never did. I phoned up a week ago asking why they have not bothered to contact me etc they said I would get a refund but needed to speak to someone called Rose but she isn’t in a the moment (covenant and ridiculous). They never have phoned back after that week.

Just to add Rose was absolutely rude during the phone conversation she would talk over you and butt in when I even said for her not too she argued rather than apologised well stop repeating yourself. Honestly the woman is an expert on how not to do customer service. Rose was the person who sold me the ticket originally and had spoken to previously but was not available when I last phoned up and she has never contacted me even though promising to help me get my money back.

I in the end got my money back as my bank got involved. I honestly think this scam of a company needs shutting down and hope karma catches up to these people that in my opinion steal peoples money and cause unnecessary stress.

They stole the KLM phoneline.
We were led to believe we were dealing with KLM airlines, when in fact we were dealing with a third-party travel agent. We were then made to believe that one of our seats had not been properly booked and were pressured into paying ~£200 more, with the impression that if we didn't act immediately, we could be left with a serious problem at the airport.

We were genuinely frightened into making the payment. We later contacted KLM directly, who confirmed that the situation was not as Travel Performance had represented it to us.

What happened afterwards was just as unacceptable. We called Travel Performance to explain what had happened and tried to resolve the issue reasonably. Instead of taking responsibility or even attempting to negotiate, we were essentially shut down and spoken to in a way that made us feel stupid for questioning the charge.

You should never have to feel pressured or frightened into paying hundreds of pounds because a company makes you believe your flight arrangements are at risk. And when you subsequently try to resolve the issue, the absolute least you expect is basic professionalism and respect.

This was not the service we thought we were paying for, and we deeply regret trusting their words. I strongly recommend that anyone considering booking with Travel Performance checks everything directly with the airline before paying any additional charges.

~£200 taken, unnecessary stress caused, and absolutely no reasonable attempt to put things right. Disgraceful.

SHAME ON YOU Travel Performance.co.uk

This company is a scam .I asked them to change a Virgin flight which they said they had done, they hadn't. When I checked with Virgin the dates hadn't been changed at all. It's only possible to do it through Virgin so this was a fraud. They charged me £280 to do nothing. I have phoned and emailed them and they refuse to refund my money. And are also rude. Please don't use them, they are awful. They've only got one star because there are no zeros.

I have contacted this company over 30 times with regard to a refund from April for them cancelling flights. They denied that they had a refund on speaking to Qatar airlines they were refunded on the 18th of June and yet are still denying that any refund has been allocated to them. This company is obviously not trustworthy and not to be used. I have had other members of staff pretending to be the chap dealing with my complaint and clearly it was a different person, and now I’ve been informed-that person dealing with my inquiry died yesterday. The worst travel agent I have ever dealt with.

Confirmations promised and not delivered, be very careful

Friendly, reassuring and helpful

Very helpful experience with this company. 8 August

Very happy Nice experience

This is a company of Scammers!
Going on a once in a lifetime trip to Alaska and the Rocky mountaineer we decided to book extra legroom for the two transatlantic flights.

“Andrew” from Travel Performance made the booking for the extra leg room seats at a cost of 700 pounds sterling and both the Virgin and KLM flights neither of the seats were extra leg room (Pure robbery !!)

No response to any of our emails, just their original saying that the seats were extra legroom..

We are now making a claim under Section 75 of the Consumer Credit Act to obtain a refund, this company have ruined a trip of a lifetime!

They are hiding behind their screens, please do not fall for these reprobates!

(Response ?)

They're scammers, maddy parker scammed me and his colleagues played along

They charged a massive fee of around £200 on top of the published fare for a national airline ticket, inflating the price secretly and refused to give a price breakdown when challenged.

Absolutely shocking . Not a scam but totally mislead . Told a price using my airmiles for a flight to Bermuda and then told to check the details . Very faint price and when I called to question the price was told that I wasn’t paying that price .but I was £3,500 for 2 tickets to Bermuda . BA was £2,500 . I am so upset and because I had to reply to the email saying all ok . There is nothing I can do

aka CLICK2BOOK....The scam is they send you an email which looks like an e-ticket and you go all the way to the airport...they then tell you it's the airline which cancelled so you can accuse them..but if the airline show you where they have done it before and you take a picture and threaten law then they will refund you the ticket money they intended to keep for themselves.
They hope you do bit the last seat on the plane available so you forget the refund on holiday! They hope when they get the call from you at the airport they can say oh you can get another ticket now that you will say sure...let me buy a legitimate ticket with my spending money so now you have the chance to forget whilst on holiday and they can keep the money.Try it with Maddy especially and you will be scammed!!! On the other hand when you want a refund talk to Shawn.

I rang a number which was advertised as Qantas. I needed to arrange assistance on flights to Australia that I had already booked. Grace said she’d do it. She told me I wasn’t covered for flight problem due to Middle East. She frightened me into buying £150 of insurance. I rang Qantasand realised I wasn’t covered missold. I have sent a number of e mails to Travel Performance and called but no response. I’m now talking to Mastercard about a refund

I was tricked into thinking that I was talking to Kuwait airlines by hector garage, when I reluctantly paid the fee and released it was not to Kuwait airways, I said I wanted a refund and to cancel my booking he said he couldn’t and I have to email them. Then he said if I didn’t respond before 4pm I lose the whole amount and the booking so he basically cornered me to which I thought I can’t afford to lose the whole booking I kept complaining time after time but he was adamant he can’t do anything. I would never ever use or recommend this company to anyone. Kuwait airways said to me previously that all I have to do is call them and give them the ticket number and they would rebook our flights FOC. But this hector garage calls me and basically tricked me and charged me over £500 pounds for something that should have been free. If the company has any decency at all should refund me .

Be extra careful when booking British Airways flights...
This is a fraudulent entity parading as British Airways. Travel Performance confirm they are BA when they are not. They then overcharge the seat prices by as much as £300; Send you an email with fake references and the way they ask for payment triggers a fraud message from your Bank. I realised something was wrong and cancelled my card - I would have been scammed out of thousands of pounds. 1 July 2026

The service was horrible my children are in tears and l have lost all my money and now can’t afford to send my children to see their terminally sick nana.
Thank you for spoiling my children's last moment with their loved one

PLEASE PLEASE PLEASE BE VERY CAREFUL WITH THE TRAVEL AGENT. They booked the wrong ticket Adult instead of a Child for a BA flight. They first wanted to change & £150 cancellation fee which then changed to £250. The booking should have been linked with an adult as required by BA this was never done as stated by BA the child must have an adult representative contact details on their booking again not done. If the correct ticket was booked in the first place it would have been fine they did not take any responsibility There were so many lies misinformation and made things up as they went along.
They overcharged us for the ticket and insisted on us send an email confirming were were happy to accept the £250 to cover themself without taking into consideration that the fee of £150 should have been honoured as explained to at the beginning. If we had waited to deal with this the following day they would be able to honour any refund
Just be very careful.

The delightfully helpful Grace made our holiday booking easy.
Slight slip up with her colleague Sean over the car rental but Grace sorted it all out today and we are all set to go.
I recommend this company and recommend that you ask to speak to Grace when you ring.