The delightfully helpful Grace made our holiday booking easy. Slight slip up with her colleague Sean over the car rental but Grace sorted it all out today and we are all set to go. I recommend this... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
On the 28 January I posted a review of our experiences with Travel Performance.co.uk around adding assistance on and off the flights and seating reservations for our flights to New Zealand for which... Toon meer
Bedrijf heeft geantwoord
I found travel junction through sky scanner. I found the website very easy to navigate around and easy to book tickets. I am however slightly dissapointed as i later found i was charged a little more... Toon meer
Bedrijf heeft geantwoord
Booking the flight for myself was as simple as AB & C. Immediately the payment was made, I received a call to confirm my reservation details followed by an email. Pleasant and excellent staff's also.... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Travel-Performance- the leading travel agency of United Kingdom. All our products are IATA and ATOL protected which means your money is safe and protected.
Contactgegevens
Suite B2:11 Vista Centre Salisbury Road,, TW4 6JQ, Hounslow, Verenigd Koninkrijk
- 0203 745 5720
- info@travel-performance.co.uk
- travel-performance.co.uk
4,0
Goed
4K reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 68% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Nice talking with Sam .
2 april 2025
Review zonder uitnodiging
Antwoord van Travel Performance
Dear Nimmi,
Thank you for your positive comments, however, we request you to re-consider the provided ratings as this does not match with your comments. Please be rest assured, our dedicated team would always be there to assist you with your future endeavors.
Thanks & regards,
Team Customer Relations.
Nice talking to customer service Sam.
29 november 2024
Review zonder uitnodiging
Antwoord van Travel Performance
Dear Passenger,
We are grateful to see a 5-star rating. We value our customers beyond everything. Your trust in us is what makes our day better.
We are honoured to have a customer like you. As a matter of fact, we are looking forward to serving you in the following years.
Thanks and Regards,
Customer Relations Team
Misleading, untrustworthy and proactively deceiving vulnerable pensioners
Unfortunately this company deal in the misleading of vulnerable customers. My elderly father booked flights with them, believing he was dealing with the airline direct. Upon following medical advice, 24 hours later he provided medical evidence that he could not travel.
I provided a consent form and permission from my father requesting his data - phone calls and notes that they held on him, to ensure he was not further misled.
Grace firstly refused on the grounds of data protection then blanked 3 requests with signed documents and from my father direct.
She acknowledged my father’s medical note and refused to return the deposit despite having delivered no tickets. This was confirmed in her email at deposit stage in which they advised customers to check with the airline 48 hours before travel. I.e they may or may not book your flights. A lucky dip!
As a business they practice review farming as evidenced on platforms such as TrustPilot where there are copied and pasted reviews - including some where users have actually copied and pasted travel performance advice on what to post.
Today I have raised formal complaints with trading standards and ABTA.
This company should be shut down and fined with complicit staff being held responsible for fraud and public deception.
12 maart 2025
Review zonder uitnodiging
Antwoord van Travel Performance
Dear Passenger,
We apologize for the inconvenience caused to you. We tried finding out your booking to help you resolve this query. However, we were unable to find details for this name. Hence, it would be great if you could just take a couple of minutes for us and provide us with your booking reference, email ID used for booking, phone number, or passenger name. It will help us quickly find out about your reservation and resolve it.
Once again, I apologize for any inconvenience. We will wait for your reply, and we will surely be on our toes to work on it and resolve it on priority for sure.
Thanks and Regards,
Customer Relations Team
I haven't got my money back since 2021
10 maart 2024
Review zonder uitnodiging
Antwoord van Travel Performance
Dear Passenger,
We apologize for the inconvenience caused to you. We tried finding out your booking to help you resolve this query. However, we were unable to find details for this name. Hence, it would be great if you could just take a couple of minutes for us and provide us with your booking reference, email ID used for booking, phone number, or passenger name. It will help us quickly find out about your reservation and resolve it.
Once again, I apologize for any inconvenience. We will wait for your reply, and we will surely be on our toes to work on it and resolve it on priority for sure.
Thanks and Regards,
Customer Relations Team
This company is a scam organisation
This company is a scam organisation - they have taken £1000 of my money and not refunded me. Truly terrible experience and I would urge anyone not to use them.
14 februari 2025
Review zonder uitnodiging
Antwoord van Travel Performance
Dear Passenger,
We apologize for the inconvenience caused to you. We tried finding out your booking to help you resolve this query. However, we were unable to find details for this name. Hence, it would be great if you could just take a couple of minutes for us and provide us with your booking reference, email ID used for booking, phone number, or passenger name. It will help us quickly find out about your reservation and resolve it.
Once again, I apologize for any inconvenience. We will wait for your reply, and we will surely be on our toes to work on it and resolve it on priority for sure.
Thanks and Regards,
Customer Relations Team
I couldn't reply on you reply
I couldn't reply on you reply.
I am not comfortable sharing details online like this.
Can I get manager details so I can contact by myself.
20 oktober 2024
Review zonder uitnodiging
Antwoord van Travel Performance
Dear Aisha,
Thank you for reaching out to us. We sincerely apologize for any inconvenience caused during your experience. We value your feedback and want to ensure that we address any concerns you may have.
Please feel free to contact us at 44203-0969-734 anytime, and our team will be more than happy to assist you. We are available for your call at your convenience.
Once again, we apologize for the inconvenience and look forward to resolving any issues you may have.
Thanks and Regards,
Customer Relations Team
Antwoord van Travel Performance
Dear Passenger,
We really appreciate your wonderful and positive review, as it helps us to motivate ourselves and work more and more for the betterment of the process, and quality words like this from valuable customers like you automatically create a positive environment. We thank you once again for your feedback and for trusting us with the services we are trying to deliver.
Thanks and Regards,
Customer Relations Team
Straight forward and easy to use
Straight forward and easy to use
I was skeptical, as I hadn't heard of them before
But honestly, couldn't fault them.
Used them to book Air Peace: London to Lagos
27 januari 2025
Review zonder uitnodiging
Antwoord van Travel Performance
Dear Passenger,
We really appreciate your wonderful and positive review, as it helps us to motivate ourselves and work more and more for the betterment of the process, and quality words like this from valuable customers like you automatically create a positive environment. We thank you once again for your feedback and for trusting us with the services we are trying to deliver.
Thanks and Regards,
Customer Relations Team
Simple and easy
QUITE APPRECIATE THE EXPERIENCE i had with them, fast easy and affordable
3 februari 2025
Review zonder uitnodiging
Antwoord van Travel Performance
Dear Passenger,
We really appreciate your wonderful and positive review, as it helps us to motivate ourselves and work more and more for the betterment of the process, and quality words like this from valuable customers like you automatically create a positive environment. We thank you once again for your feedback and for trusting us with the services we are trying to deliver.
Thanks and Regards,
Customer Relations Team
I received my confirmation call
31 januari 2025
Review zonder uitnodiging
Antwoord van Travel Performance
Dear Passenger,
We really appreciate your wonderful and positive review, as it helps us to motivate ourselves and work more and more for the betterment of the process, and quality words like this from valuable customers like you automatically create a positive environment. We thank you once again for your feedback and for trusting us with the services we are trying to deliver.
Thanks and Regards,
Customer Relations Team
received call
30 januari 2025
Review zonder uitnodiging
Antwoord van Travel Performance
Dear Passenger,
We really appreciate your wonderful and positive review, as it helps us to motivate ourselves and work more and more for the betterment of the process, and quality words like this from valuable customers like you automatically create a positive environment. We thank you once again for your feedback and for trusting us with the services we are trying to deliver.
Thanks and Regards,
Customer Relations Team
Rang today spoke to management who made…
Rang today spoke to management who made promises and even they have broken their promises. I'm looking into the controlling factors of there business
27 januari 2025
Review zonder uitnodiging
Antwoord van Travel Performance
Dear Passenger,
We apologize for the inconvenience caused to you. We tried finding out your booking to help you resolve this query. However, we were unable to find details for this name. Hence, it would be great if you could just take a couple of minutes for us and provide us with your booking reference, email ID used for booking, phone number, or passenger name. It will help us quickly find out about your reservation and resolve it.
Once again, I apologize for any inconvenience. We will wait for your reply, and we will surely be on our toes to work on it and resolve it on priority for sure.
Thanks and Regards,
Customer Relations Team
Travel Performance made good their lapse.
On the 28 January I posted a review of our experiences with Travel Performance.co.uk around adding assistance on and off the flights and seating reservations for our flights to New Zealand for which Travel Performance charged us £370.00. The airline and airports were not aware of our request or payment for assistance or the seats promised, when we travelled, and thus our trip was not seamless or without stress.
Travel Performance has apologised profusely and refunded us the full amount which we paid. We thus withdraw our very negative review.
10 november 2024
Review zonder uitnodiging
Antwoord van Travel Performance
Dear Passenger,
We apologize for the inconvenience caused to you. We tried finding out your booking to help you resolve this query. However, we were unable to find details for this name. Hence, it would be great if you could just take a couple of minutes for us and provide us with your booking reference, email ID used for booking, phone number, or passenger name. It will help us quickly find out about your reservation and resolve it.
Once again, I apologize for any inconvenience. We will wait for your reply, and we will surely be on our toes to work on it and resolve it on priority for sure.
Thanks and Regards,
Customer Relations Team
Antwoord van Travel Performance
Dear Passenger,
We really appreciate your wonderful and positive review, as it helps us to motivate ourselves and work more and more for the betterment of the process, and quality words like this from valuable customers like you automatically create a positive environment. We thank you once again for your feedback and for trusting us with the services we are trying to deliver.
Thanks and Regards,
Customer Relations Team
The access was easy to follow
The access was easy to follow. Prices are very good
16 januari 2025
Review zonder uitnodiging
Antwoord van Travel Performance
Dear Passenger,
We really appreciate your wonderful and positive review, as it helps us to motivate ourselves and work more and more for the betterment of the process, and quality words like this from valuable customers like you automatically create a positive environment. We thank you once again for your feedback and for trusting us with the services we are trying to deliver.
Thanks and Regards,
Customer Relations Team
I received my etickets
4 januari 2025
Review zonder uitnodiging
Antwoord van Travel Performance
Dear Passenger,
We are very grateful for your fantastic and encouraging evaluation, which motivates us to work even harder and perform better than before in order to enhance the procedure. It also naturally promotes a joyful environment when major clients like you provide positive feedback like this.
We want to express our gratitude to you once more for your feedback and for placing your trust in the services we are aiming to offer.
Thanks and Regards,
Customer Relations Team
Quick without hiccups.
Booked my return ticket and the whole thing was smooth sailing. a gentleman named Sam was very helpful and certainly made a difference. Grateful.
26 december 2024
Review zonder uitnodiging
Antwoord van Travel Performance
Dear Passenger,
We are very grateful for your fantastic and encouraging evaluation, which motivates us to work even harder and perform better than before in order to enhance the procedure. It also naturally promotes a joyful environment when major clients like you provide positive feedback like this.
We want to express our gratitude to you once more for your feedback and for placing your trust in the services we are aiming to offer.
Thanks and Regards,
Customer Relations Team
Lovely talking to Sam who was very…
Lovely talking to Sam who was very welcoming and answered any questions. Warm and charming.
5 december 2024
Review zonder uitnodiging
Antwoord van Travel Performance
Dear Passenger,
We are grateful to see a 5-star rating. We value our customers beyond everything. Your trust in us is what makes our day better.
We are honoured to have a customer like you. As a matter of fact, we are looking forward to serving you in the following years.
Thanks and Regards,
Customer Relations Team
Total utter scam!!
Total utter scam!!!
The person in question, pretended to be Jet two staff, then Fooled Jet Two pretending to be my husband. Breaking confidentiality my using his DOB , address etc. Then fooling myself to pay £180 for cancelling flights.
Utter Scam 🤬🤬🤬
30 november 2024
Review zonder uitnodiging
Antwoord van Travel Performance
Dear Passenger,
We apologize for the inconvenience caused to you. We tried finding out your booking to help you resolve this query. However, we were unable to find details for this name. Hence, it would be great if you could just take a couple of minutes for us and provide us with your booking reference, email ID used for booking, phone number, or passenger name. It will help us quickly find out about your reservation and resolve it.
Once again, I apologize for any inconvenience. We will wait for your reply, and we will surely be on our toes to work on it and resolve it on priority for sure.
Thanks and Regards,
Customer Relations Team
Antwoord van Travel Performance
Dear Passenger,
We are thrilled to hear that your experience was positive and are glad that you were content with the services offered by traveljunction. Compliments from customers take us one step closer to our goal of providing complete customer satisfaction.
We look forward to welcoming you back again.
Thanks and Regards,
Customer Relations Team
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