The delightfully helpful Grace made our holiday booking easy. Slight slip up with her colleague Sean over the car rental but Grace sorted it all out today and we are all set to go. I recommend this... Toon meer
Bedrijf heeft geantwoord
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On the 28 January I posted a review of our experiences with Travel Performance.co.uk around adding assistance on and off the flights and seating reservations for our flights to New Zealand for which... Toon meer
Bedrijf heeft geantwoord
I found travel junction through sky scanner. I found the website very easy to navigate around and easy to book tickets. I am however slightly dissapointed as i later found i was charged a little more... Toon meer
Bedrijf heeft geantwoord
Booking the flight for myself was as simple as AB & C. Immediately the payment was made, I received a call to confirm my reservation details followed by an email. Pleasant and excellent staff's also.... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Travel-Performance- the leading travel agency of United Kingdom. All our products are IATA and ATOL protected which means your money is safe and protected.
Contactgegevens
Suite B2:11 Vista Centre Salisbury Road,, TW4 6JQ, Hounslow, Verenigd Koninkrijk
- 0203 745 5720
- info@travel-performance.co.uk
- travel-performance.co.uk
4,0
Goed
4K reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 68% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
THIS COMPANY IS DISSOLVED ON COMPANIES HOUSE
Please please do not fall for this company. Any positive reviews on here are fake. Have a look at Company House - this company is dissolved! Their ATOL number refers to a different company. They have scammed me out of £4000 after I grew suspicious and cancelled my booking (all within the same phone call) after my bank advised me not to hand over any more money. They are aggressive and make you send strange 'I acknowledge' emails under duress where they have hidden and harsh T&Cs. Even if they did book the flight, Emirates are offering full refunds so they have left me high and dry taking full advantage of the middle east situation. PLEASE PLEASE GO DIRECT WHERE YOU WILL BE FULLY COVERED.
7 maart 2026
Review zonder uitnodiging
Antwoord van Travel Performance
Dear Passenger,
We apologize for the inconvenience caused to you. We tried finding out your booking to help you resolve this query. However, we were unable to find details for this name. Hence, it would be great if you could just take a couple of minutes for us and provide us with your booking reference, email ID used for booking, phone number, or passenger name. It will help us quickly find out about your reservation and resolve it.
Once again, I apologize for any inconvenience. We will wait for your reply, and we will surely be on our toes to work on it and resolve it on priority for sure.
Thanks and Regards,
Customer Relations Team
Antwoord van Travel Performance
Dear Passenger,
We are happy to know that you liked our services and the smooth handling of your query. We are working every day efficiently to provide the best services to our clients.
We eagerly await your next call. Till then, be safe!
Thanks and Regards,
Customer Relations Team
DO NOT BOOK.
DO NOT BOOK.
NOT ATOL REGISTERED AS THEY CLAIM.
Booked a trip for myself and 4 friends to Rome for the rugby as this company pop up as BAs contact centre for holidays. They are not.
I Paid an initial deposit for us and now they won’t respond regarding the booking.
Can’t find any details of the booking with BA either.
They won’t respond to my calls or emails and I have had to raise a complaint re the deposit with my credit card company.
They state that they are ATOL registered on their web page and they are NOT.
They are an affiliate of
FLIGHTS & HOLIDAYS UK LTD.
Not to be trusted and they will respond with the usual get in touch with our customer service team to this message as an automated response.
12 december 2025
Review zonder uitnodiging
Antwoord van Travel Performance
Dear Passenger,
We apologize for the inconvenience caused to you. We tried finding out your booking to help you resolve this query. However, we were unable to find details for this name. Hence, it would be great if you could just take a couple of minutes for us and provide us with your booking reference, email ID used for booking, phone number, or passenger name. It will help us quickly find out about your reservation and resolve it.
Once again, I apologize for any inconvenience. We will wait for your reply, and we will surely be on our toes to work on it and resolve it on priority for sure.
Thanks and Regards,
Customer Relations Team
I recieved confirmation call
I recieved confirmation call, very helpful
14 februari 2025
Review zonder uitnodiging
Antwoord van Travel Performance
Dear Passenger,
We are grateful to see a 5-star rating. We value our customers beyond everything. Your trust in us is what makes our day better.
We are honoured to have a customer like you. As a matter of fact, we are looking forward to serving you in the following years.
Thanks and Regards,
Customer Relations Team
Avoid this company at all costs
Total scam.
My parents bought airline seats from Travel Performance back in May. By September, I tried to confirm the booking directly with the airline, only to find out nothing had ever been confirmed. It didn’t show up on the airline’s website or app.
When I called Travel Performance, they claimed the booking “wasn’t paid for” — even though my parents had clear proof in our bank transaction history. They even tried to make me pay again on the spot. My parents provided proof of payment, and they said "ohhh yeah u did pay for it and we will call back to confirm the seats tomorrow.”, which is so strange considering that my parents selected the seats and we got the confirmation email that the seats have been selected and they never called me the next day.
This company took our money and never secured the seats with the airline. For months, we were misled. This is absolutely a scam.
Do not buy anything from this company. The positive reviews look suspicious and fake — trust the negative ones. Save yourself the stress, time, and money.
27 september 2025
Review zonder uitnodiging
Antwoord van Travel Performance
Dear Passenger,
We apologize for the inconvenience caused to you. We tried finding out your booking to help you resolve this query. However, we were unable to find details for this name. Hence, it would be great if you could just take a couple of minutes for us and provide us with your booking reference, email ID used for booking, phone number, or passenger name. It will help us quickly find out about your reservation and resolve it.
Once again, I apologize for any inconvenience. We will wait for your reply, and we will surely be on our toes to work on it and resolve it on priority for sure.
Thanks and Regards,
Customer Relations Team
excellent…i have already recommended…
excellent…i have already recommended this to my friends and family
25 augustus 2025
Review zonder uitnodiging
Antwoord van Travel Performance
Dear Passenger,
We are grateful to see a 5-star rating. We value our customers beyond everything. Your trust in us is what makes our day better.
We are honoured to have a customer like you. As a matter of fact, we are looking forward to serving you in the following years.
Thanks and Regards,
Customer Relations Team
Antwoord van Travel Performance
Thank you for your positive comments, however, we request you to re-consider the provided ratings as this does not match with your comments. Please be rest assured, our dedicated team would always be there to assist you with your future endeavors.
Thanks & regards,
Team Customer Relations.
So far great service…
So far so good, but I will wait till I will be flying to confirm the positive review….
14 augustus 2025
Review zonder uitnodiging
Antwoord van Travel Performance
Dear Passenger,
We are happy to know that you liked our services and the smooth handling of your query. We work efficiently every day to provide the best services to our clients.
We eagerly await your next call. Till then, be safe!
Thanks and Regards,
Customer Relations Team
Easy to book.
6 augustus 2025
Review zonder uitnodiging
Antwoord van Travel Performance
Dear Passenger,
We are happy to know that you liked our services and the smooth handling of your query. We work efficiently every day to provide the best services to our clients.
We eagerly await your next call. Till then, be safe!
Thanks and Regards,
Customer Relations Team
SPAM,
SPAM,
IGNORES emails, missrepresents ,them selves
That's for reply, you didn't have a problem taking my money!
XP737814
4 augustus 2025
Review zonder uitnodiging
Antwoord van Travel Performance
Dear Passenger,
We apologize for the inconvenience caused to you. We tried finding out your booking to help you resolve this query. However, we were unable to find details for this name. Hence, it would be great if you could just take a couple of minutes for us and provide us with your booking reference, email ID used for booking, phone number, or passenger name. It will help us quickly find out about your reservation and resolve it.
Once again, I apologize for any inconvenience. We will wait for your reply, and we will surely be on our toes to work on it and resolve it on priority for sure.
Thanks and Regards,
Customer Relations Team
I was led to believe I was speaking to…
I was led to believe I was speaking to an emirates representative over a booking I had previously made with emirates direct online. Robin who seems a little forward in his manner said I will need to adjust names on the booking to be able to fly, I was taken back and surprised by this when he said it will cost £150 for each name change total £300.
This was duly done and details given charges taken and a rebooking form sent to me, my partner rang emirates again as a little confused over the matter charge to find the booking names had not been changed on the system and emirates do not charge for doing it as booked through themselves direct and not through a third party.
I am at the moment awaiting a response as I am sure a full refund will be made to me in regard to this mistake as I am awaiting there reply from information sent.
I will add to this as required.
30 juli 2025
Review zonder uitnodiging
Antwoord van Travel Performance
Dear Passenger,
We apologize for the inconvenience caused to you. We tried finding out your booking to help you resolve this query. However, we were unable to find details for this name. Hence, it would be great if you could just take a couple of minutes for us and provide us with your booking reference, email ID used for booking, phone number, or passenger name. It will help us quickly find out about your reservation and resolve it.
Once again, I apologize for any inconvenience. We will wait for your reply, and we will surely be on our toes to work on it and resolve it on priority for sure.
Thanks and Regards,
Customer Relations Team
If I could give 0 stars I would
If I could give 0 stars I would. The guy Robin booked me a flight from London to Bali business class, messed up the name and then tried to charge £400 for a letter change. Over charged me 8000 AUD for a business class flight I later found out by the airline he also booked me a return I didn’t know about. Then I find out my flight is the lowest value does not include the lounge access for over £4000. Do not use!!!! Complete scam
15 juli 2025
Review zonder uitnodiging
Antwoord van Travel Performance
Dear Passenger,
We apologize for the inconvenience caused to you. We tried finding out your booking to help you resolve this query. However, we were unable to find details for this name. Hence, it would be great if you could just take a couple of minutes for us and provide us with your booking reference, email ID used for booking, phone number, or passenger name. It will help us quickly find out about your reservation and resolve it.
Once again, I apologize for any inconvenience. We will wait for your reply, and we will surely be on our toes to work on it and resolve it on priority for sure.
Thanks and Regards,
Customer Relations Team
Antwoord van Travel Performance
Dear Passenger,
We are happy to know that you liked our services and the smooth handling of your query. We work efficiently every day to provide the best services to our clients.
We eagerly await your next call. Till then, be safe!
Thanks and Regards,
Customer Relations Team
nightmare experience i never had, but received full amount after one year legal action
In June 2024, I booked cruise activities through a staff member named Maddy, who requested £340 upfront along with my cruise details. Despite receiving a confirmation letter, it only referenced the cruise (already paid for separately), not the activity. Despite repeated calls and emails—even while on the cruise—I received nothing for the £340 and had to pay again onboard.
Upon returning, the company promised a refund but failed to deliver. After Citizens Advice intervened and two warning letters were ignored, I filed a small claim. Though the £340 was eventually refunded, the company refused to cover the £50 court fee until I escalated further.
Do not give up! Legal action works. If a business withholds rightful refunds, pursue all avenues—including court—to recover all costs.
29 juli 2024
Antwoord van Travel Performance
Dear Passenger,
We apologize for the inconvenience caused to you. We tried finding out your booking to help you resolve this query. However, we were unable to find details for this name. Hence, it would be great if you could just take a couple of minutes for us and provide us with your booking reference, email ID used for booking, phone number, or passenger name. It will help us quickly find out about your reservation and resolve it.
Once again, I apologize for any inconvenience. We will wait for your reply, and we will surely be on our toes to work on it and resolve it on priority for sure.
Thanks and Regards,
Customer Relations Team
I’m not sure what went wrong
I’m not sure what went wrong ! Whether there was a scam between BA and travel performance staff… all I know is I had a sudden extreme health problem. I contacted BA to inform them - the next thing I know I’m dealing with a person from Travel Performance who tells me if I fill out a particular form with evidence and pay £350 they will sort out the cancellation with a full / partial refund to come. So.. I’ve paid full price for fares AND another £350 to process the cancellation and instigate some form of recompense. This was last October . I have emailed travel performance ( a particular member of staff who I will not name here ) and to date - nothing. So between BA and Travel Performance is there a scam being run by individuals?
All I know is I lost the cost of flights AND another additional £350.
Can anyone help ? Explain? Shed light?
7 oktober 2024
Review zonder uitnodiging
Antwoord van Travel Performance
Dear Passenger,
We apologize for the inconvenience caused to you. We tried finding out your booking to help you resolve this query. However, we were unable to find details for this name. Hence, it would be great if you could just take a couple of minutes for us and provide us with your booking reference, email ID used for booking, phone number, or passenger name. It will help us quickly find out about your reservation and resolve it.
Once again, I apologize for any inconvenience. We will wait for your reply, and we will surely be on our toes to work on it and resolve it on priority for sure.
Thanks and Regards,
Customer Relations Team
It was annoying that the agency called…
It was annoying that the agency called me and monitored my writing this review
23 mei 2025
Review zonder uitnodiging
Antwoord van Travel Performance
Dear Passenger,
We are truly sorry to hear about your experience and sincerely apologize for the inconvenience caused. We will definitely work towards improving our services even more. We value our customers beyond everything.
Thanks and Regards,
Customer Relations Team
Excellent Service provided
29 april 2025
Review zonder uitnodiging
Antwoord van Travel Performance
Dear Passenger,
We are happy to know that you liked our services and the smooth handling of your query. We work efficiently every day to provide the best services to our clients.
We eagerly await your next call. Till then, be safe!
Thanks and Regards,
Customer Relations Team
Travel performance
Excellent website, easy booking system with very quick confirmation.Got confirmation from the airline shortly after as well, very impressed, will definitely use again.🌟🌟🌟🌟🌟
20 april 2025
Review zonder uitnodiging
Antwoord van Travel Performance
Dear Passenger,
We are happy to know that you liked our services and the smooth handling of your query. We work efficiently every day to provide the best services to our clients.
We eagerly await your next call. Till then, be safe!
Thanks and Regards,
Customer Relations Team
Scam
Scam, changed existing flight for next year but they didn't give me any details about flight and they said they will three weeks before my flight, which was strange for me, I spoke with KLM and I'm noton the passenger list. SCAM
22 april 2025
Review zonder uitnodiging
Antwoord van Travel Performance
Dear Passenger,
We apologize for the inconvenience caused to you. We tried finding out your booking to help you resolve this query. However, we were unable to find details for this name. Hence, it would be great if you could just take a couple of minutes for us and provide us with your booking reference, email ID used for booking, phone number, or passenger name. It will help us quickly find out about your reservation and resolve it.
Once again, I apologize for any inconvenience. We will wait for your reply, and we will surely be on our toes to work on it and resolve it on priority for sure.
Thanks and Regards,
Customer Relations Team
10/10 good service
21 april 2025
Review zonder uitnodiging
Antwoord van Travel Performance
Dear Passenger,
We are happy to know that you liked our services and the smooth handling of your query. We work efficiently every day to provide the best services to our clients.
We eagerly await your next call. Till then, be safe!
Thanks and Regards,
Customer Relations Team
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