The delightfully helpful Grace made our holiday booking easy. Slight slip up with her colleague Sean over the car rental but Grace sorted it all out today and we are all set to go. I recommend this... Toon meer
Bedrijf heeft geantwoord
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On the 28 January I posted a review of our experiences with Travel Performance.co.uk around adding assistance on and off the flights and seating reservations for our flights to New Zealand for which... Toon meer
Bedrijf heeft geantwoord
I found travel junction through sky scanner. I found the website very easy to navigate around and easy to book tickets. I am however slightly dissapointed as i later found i was charged a little more... Toon meer
Bedrijf heeft geantwoord
Booking the flight for myself was as simple as AB & C. Immediately the payment was made, I received a call to confirm my reservation details followed by an email. Pleasant and excellent staff's also.... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Travel-Performance- the leading travel agency of United Kingdom. All our products are IATA and ATOL protected which means your money is safe and protected.
Contactgegevens
Suite B2:11 Vista Centre Salisbury Road,, TW4 6JQ, Hounslow, Verenigd Koninkrijk
- 0203 745 5720
- info@travel-performance.co.uk
- travel-performance.co.uk
4,0
Goed
4K reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 68% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
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THIEVES!!!!!!
15 augustus 2024
Review zonder uitnodiging
Antwoord van Travel Performance
Dear Passenger,
We are truly sorry to hear about your experience and sincerely apologize for the inconvenience caused. We will definitely work towards improving our services even more. We value our customers beyond everything.
Thanks and Regards,
Customer Relations Team
Sam was nice
13 augustus 2024
Review zonder uitnodiging
Antwoord van Travel Performance
Dear Passenger,
We really appreciate your wonderful and positive review, as it helps us to motivate ourselves and work more and more for the betterment of the process, and quality words like this from valuable customers like you automatically create a positive environment. We thank you once again for your feedback and for trusting us with the services we are trying to deliver.
Thanks and Regards,
Customer Relations Team
Antwoord van Travel Performance
Dear Passenger,
We really appreciate your wonderful and positive review, as it helps us to motivate ourselves and work more and more for the betterment of the process, and quality words like this from valuable customers like you automatically create a positive environment. We thank you once again for your feedback and for trusting us with the services we are trying to deliver.
Thanks and Regards,
Customer Relations Team
Antwoord van Travel Performance
Dear Passenger,
We really appreciate your wonderful and positive review, as it helps us to motivate ourselves and work more and more for the betterment of the process, and quality words like this from valuable customers like you automatically create a positive environment. We thank you once again for your feedback and for trusting us with the services we are trying to deliver.
Thanks and Regards,
Customer Relations Team
Nice talking to customer service agent…
Nice talking to customer service agent sam he was very helpful
12 augustus 2024
Review zonder uitnodiging
Antwoord van Travel Performance
Dear Passenger,
We really appreciate your wonderful and positive review, as it helps us to motivate ourselves and work more and more for the betterment of the process, and quality words like this from valuable customers like you automatically create a positive environment. We thank you once again for your feedback and for trusting us with the services we are trying to deliver.
Thanks and Regards,
Customer Relations Team
Antwoord van Travel Performance
Dear Passenger,
We really appreciate your wonderful and positive review, as it helps us to motivate ourselves and work more and more for the betterment of the process, and quality words like this from valuable customers like you automatically create a positive environment. We thank you once again for your feedback and for trusting us with the services we are trying to deliver.
Thanks and Regards,
Customer Relations Team
Sam Miller was helpful
Sam Miller was helpful! Good experience. Wish it was a little cheaper though so please keep that in mind! Appreciate the efficiency with communication.
6 augustus 2024
Review zonder uitnodiging
Antwoord van Travel Performance
Dear Passenger,
We really appreciate your wonderful and positive review, as it helps us to motivate ourselves and work more and more for the betterment of the process, and quality words like this from valuable customers like you automatically create a positive environment. We thank you once again for your feedback and for trusting us with the services we are trying to deliver.
Thanks and Regards,
Customer Relations Team
The staff was nice
3 augustus 2024
Review zonder uitnodiging
Antwoord van Travel Performance
Dear Passenger,
We really appreciate your wonderful and positive review, as it helps us to motivate ourselves and work more and more for the betterment of the process, and quality words like this from valuable customers like you automatically create a positive environment. We thank you once again for your feedback and for trusting us with the services we are trying to deliver.
Thanks and Regards,
Customer Relations Team
This company is one big scam my…
This company is one big scam my mother-in-law Mrs letts, rang this company thinking it was cunard they led her to believe it was them the guys name was hector, she was ringing to cancel a previous booking
with cunard and book another cruise so she wouldn't loose her deposit money, they booked her a cruise for November 2025 and she paid one installment,and then she kept getting harassment with phone calls for more money and this was while she was driving on the motorway hector told her to pull over into a lorry carpark and to ask someone to show her how to press the button on her phone so they could take more money from her bank, in total they took six grand she rang her bank to tell them to block them from taking anymore money from her account, countless phone calls to them to return her money they said she would loose her deposit money and wouldn't get any money back the thing is we found out from cunard that they hadn't booked the cruise until the 21st July 11 days after they took her money and they only paid cunard £1600 so where is the £4400 sitting in there bank they are robbers and thieves. We ain't letting this go next step is bbc watchdog and reporting them to IATA. Another thing this company and another 2, flight trotters and travel junction are all part of robbing people, one of the directors had another company that had gone bankrupt say no more. Do the right thing and pay my mother-in-law her money back don't respond with the usual automated rely and you don't need her booking ref you have her name. There we go we have a automated response you have her name that is good enough just speak hector he knows who she is, everyone Beware of this company.
11 juli 2024
Review zonder uitnodiging
Antwoord van Travel Performance
Dear Passenger,
We apologize for the inconvenience caused to you. We tried finding out your booking to help you resolve this query. However, we were unable to find details with this name. Hence, it would be great if you can just take out of couple of minutes for us and provide us your booking reference/email id used for booking/phone number or passenger name. It will help us to quickly find out your reservation and resolve it.
Once again apologize for any inconvenience. We will wait for your reply and we will be surely on our toes to work and resolve it on priority for sure.
Thanks and Regards,
Customer Relations Team
My mam called who she thought was P&O…
My mam called who she thought was P&O to see if she could take her scooter onboard her cruise she had already booked. She was told she could take her scooter ( although with P&O you must have accessible cabin which she didn't have ) but she must pay PORT TAXES of £496. My mam paid it. She called her travel agents the next day to advise them she had payed this money . The travel agent contacted P&O to see if this was correct . P&O said all the PORT charges are included and P&O would never ask her to pay any extra . I spoke to Sarah Rogers who my mam paid the money too . I asked her how she could take the money , she said she worked as a consolidator for P&O and the calls are tripping over when P&O are busy . This is a LIE . She is a fraudster . Do not believe a word Sarah Rogers says.
29 juli 2024
Review zonder uitnodiging
Antwoord van Travel Performance
Dear Passenger,
We apologize for the inconvenience caused to you. We tried finding out your booking to help you resolve this query. However, we were unable to find details with this name. Hence, it would be great if you can just take out of couple of minutes for us and provide us your booking reference/email id used for booking/phone number or passenger name. It will help us to quickly find out your reservation and resolve it.
Once again apologize for any inconvenience. We will wait for your reply and we will be surely on our toes to work and resolve it on priority for sure.
Thanks and Regards,
Customer Relations Team
Antwoord van Travel Performance
Dear Passenger,
We really appreciate your wonderful and positive review, as it helps us to motivate ourselves and work more and more for the betterment of the process, and quality words like this from valuable customers like you automatically create a positive environment. We thank you once again for your feedback and for trusting us with the services we are trying to deliver.
Thanks and Regards,
Customer Relations Team
Easy experience.
Very competitive rate for a long haul flight at short notice. Customer services were quick to respond and send copies of e-tickets. Easy experience for a direct flight.
24 juli 2024
Review zonder uitnodiging
Antwoord van Travel Performance
Dear Passenger,
We really appreciate your wonderful and positive review, as it helps us to motivate ourselves and work more and more for the betterment of the process, and quality words like this from valuable customers like you automatically create a positive environment. We thank you once again for your feedback and for trusting us with the services we are trying to deliver.
Thanks and Regards,
Customer Relations Team
I recommend you keep away from this one and related agencies.
This travel agency is the lowest of the lowest. I certainly recommend you keep away from them and their related agencies under different names, you can check this up for your selves with IATA.
Here is a summary of the complaint letter I have just sent them with legal consequences for them.
I am writing this email to you as part of the requirements to make a complaint about your handling of the tickets I bought and money spend as a result of this purchase with travel- performance and flights & holidays.
I intend to take this case further if necessary.
1- In may 2024 I paid £4,415 to you for return tickets for my grandson and myself Edinburgh - Peru (flying out originally 21/6/24) and in the return ticket was included our beloved Moche (my therapy dog).
2- Two weeks before the 21/06/2024 travel-performance rang me to tell me KLM could only take Moche to Amsterdam. The money I paid from Lima to Edinburgh has not been returned to me yet.
3- Then my then 11 year old grandson who’s a the other ticket holder was admitted into hospital due to asthma; he was discharged two days before the flight on the 21/6. However the medic involved in his care stated it would be better if he could travel a few days later.
I rang the agency to ask about this possibility. Travel-Performance said I could change the date without extra charge.
I wrote an email to you stating that if I had to pay extra we will fly out on the 21/6/2024 as scheduled. The agency sent me a email half hour later with changed dates to 23/6 despite my email.
We went to the airport on the 23/6, 03:00 BY TAXI. KLM could not find us in their system, we could not fly out. As your website misleadingly states your customer service is “24hours”, I contacted travel -performance from the airport, no one answered, I sent you an email straightaway. All of Tuesday, instead of flying to my country to collect my therapy dog, I spent it on the phone to travel-performance.
YOU CHARGED ME MORE MONEY, £980 for “airport tax” and issued another ticket for the 25/6 which was Edinburgh to Lima and then Lima to Amsterdam. I PAID FOR TICKETS FOR MY GRANDSON, MOCHE (therapy dog) AND MYSELF ALL THE WAY BACK TO EDINBURGH.
We fly out of Lima on 6/8/24 to Amsterdam, I will have to buy extra tickets for myself and my grandson hopefully arriving on the 7/8 in Edinburgh. I probably wont be able to afford to buy another ticket for Moche, my therapy dog.
YOU DID NOT ADVISE ME PETS CANNOT ENTER THE UK IN NORMALLY SCHEDULED FLIGHTS.
I have contacted KLM and they cannot find a reservation place for Moche on the 6/8/2024 to Amsterdam.
I demand you return all the money you have taken from me, misleading me to believe you were issuing the paid tickets and that you had made the booking for my therapy dog.
-Ticket for Moche (therapy dog) Lima - Edinburgh
- Taxis £60 in total
- Tickets for myself and grandson from Amsterdam to Edinburgh.
-Indemnity for anxiety disorder I’m experiencing as a result of not being able to take my therapy dog with me, as planned.
You have two weeks to reply with a suitable answer. Alternatively I will make my complaint to all pertinent bodies and , if necessary I will take it further.
I look forward to your reply.
23 juni 2024
Review zonder uitnodiging
Antwoord van Travel Performance
Dear Passenger,
We apologize for the inconvenience caused to you. We tried finding out your booking to help you resolve this query. However, we were unable to find details with this name. Hence, it would be great if you can just take out of couple of minutes for us and provide us your booking reference/email id used for booking/phone number or passenger name. It will help us to quickly find out your reservation and resolve it.
Once again apologize for any inconvenience. We will wait for your reply and we will be surely on our toes to work and resolve it on priority for sure.
Thanks and Regards,
Customer Relations Team
Booking experience was really good
Booking experience was really good, few quick and nice interface
22 juli 2024
Review zonder uitnodiging
Antwoord van Travel Performance
Dear Passenger,
We really appreciate your wonderful and positive review, as it helps us to motivate ourselves and work more and more for the betterment of the process, and quality words like this from valuable customers like you automatically create a positive environment. We thank you once again for your feedback and for trusting us with the services we are trying to deliver.
Thanks and Regards,
Customer Relations Team
Antwoord van Travel Performance
Dear Passenger
We really apologize for the series of circumstances that led to the aforementioned concern being brought up, particularly in light of your booking experience. We acknowledge your input. We take great satisfaction in upholding the best standards for our clients. We apologize, nevertheless, if we didn't live up to your standards in light of your comments.
Thanks and Regards,
Customer Relations Team
The price is a bit high but am happy…
The price is a bit high but am happy with the service
7 juli 2024
Review zonder uitnodiging
Antwoord van Travel Performance
Dear Passenger
We really apologize for the series of circumstances that led to the aforementioned concern being brought up, particularly in light of your booking experience. We acknowledge your input. We take great satisfaction in upholding the best standards for our clients. We apologize, nevertheless, if we didn't live up to your standards in light of your comments.
Thanks and Regards,
Customer Relations Team
COMPLETE SCAM
This company is absolutely unethical. I was given false information stating that an Emirates London to Bangkok with a one hour layover in Dubai was not ample time. I was panicked into altering my flight given the advice stated by one of their advisors. I was then later charged an excess of £360 to make this alteration. I later checked this with Emirates whose advice completely contradicted the lies provided by this advisor, confirming a one hour layover is plenty of time. They also confirmed the cost of a flight reschedule to have been £0.10 (administration cost). I feel completely mislead and violated by this company who essentially are scammers who have found a “loop hole”. I have reported this company to Emirates and strongly recommend no one uses them.
29 juni 2024
Review zonder uitnodiging
Antwoord van Travel Performance
Dear Passenger,
We apologize for the inconvenience caused to you. We tried finding out your booking to help you resolve this query. However, we were unable to find details with this name. Hence, it would be great if you can just take out of couple of minutes for us and provide us your booking reference/email id used for booking/phone number or passenger name. It will help us to quickly find out your reservation and resolve it.
Once again apologize for any inconvenience. We will wait for your reply and we will be surely on our toes to work and resolve it on priority for sure.
Thanks and Regards,
Customer Relations Team
Antwoord van Travel Performance
Dear Passenger,
We are very grateful for your fantastic and encouraging evaluation, which motivates us to work even harder and perform better than before in order to enhance the procedure. It also naturally promotes a joyful environment when major clients like you provide positive feedback like this.
We want to express our gratitude to you once more for your feedback and for placing your trust in the services we are aiming to offer.
Thanks and Regards,
Customer Relations Team
Searching for my flight was very easy
Searching for my flight was very easy , prices was cheap and affordable, lovely service .
29 juni 2024
Review zonder uitnodiging
Antwoord van Travel Performance
Dear Passenger,
We are very grateful for your fantastic and encouraging evaluation, which motivates us to work even harder and perform better than before in order to enhance the procedure. It also naturally promotes a joyful environment when major clients like you provide positive feedback like this.
We want to express our gratitude to you once more for your feedback and for placing your trust in the services we are aiming to offer.
Thanks and Regards,
Customer Relations Team
Baggage allowance should more.
Baggage allowance should more.. it will help for all passengers.
28 juni 2024
Review zonder uitnodiging
Antwoord van Travel Performance
Dear Passenger,
We are very grateful for your fantastic and encouraging evaluation, which motivates us to work even harder and perform better than before in order to enhance the procedure. It also naturally promotes a joyful environment when major clients like you provide positive feedback like this.
We want to express our gratitude to you once more for your feedback and for placing your trust in the services we are aiming to offer.
Thanks and Regards,
Customer Relations Team
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