Nick was such a good help when I was booking my holiday. Made things feel straight forward and was patient while I struggled to make decisions. Would definitely recommend speaking with him if using tr... Toon meer
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Lees wat reviewers zeggen
First time booking with Traveltrek and can't fault it. Karan who was our contact was absolutely brilliant. He took time to look around and get us the best option for our dates and stay in Lanzarote.... Toon meer
Initially, I spoke with edmund he was very patient and helpfull in booking my holiday to tunisia. Everytime i had a query the team was helpfull calls were always answered over all a very good servic... Toon meer
We booked holiday with them and person call Tom sweet talking Next day call admin and they not helpful Within 24 hours no refund Charged wrong and saying human error or computer error We goi... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Travel Trek is one of the leading ATOL-certified UK Travel Companies selling holidays since 2016 with excellent seller support. We do all the tailor-made packages flying from any part of the UK to any destination across the Globe. We do self-catering, bed & breakfast, half board, full board and all-inclusive packages at a very competitive price in the market. Our award-winning services consistently rank among the best agencies in the UK market. We book holidays based on budget-friendly and as per the client's requirements. Our top-notch services gave us more than 30% of retained customers. The best thing about Travel Trek is that we look forward to being customer-centric and following up with clients until they return from the holiday.
Contactgegevens
20-22, N1 7GU, Wenlock Road London, Verenigd Koninkrijk
- 02080504143
- info@traveltrek.co.uk
- traveltrek.co.uk
4,2
Goed
259 reviews
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Maria was extremely helpful and we will…
Maria was extremely helpful and we will definitely use her again for our next holiday
Thankyou
10 juli 2024
Review zonder uitnodiging
Antwoord van Traveltrek
Dear Samm Wesley,
Thank you for your wonderful review! We are delighted to hear that Maria was extremely helpful and that you had a positive experience. We look forward to assisting you with your next holiday.
Best Regards,
Travel Trek Team
Good support and guidance
Good support and guidance. This review would've been higher if we completed after the holiday in 2 weeks time.
2 juli 2024
Review zonder uitnodiging
Antwoord van Traveltrek
Dear Bav Limbachia,
Thank you for your feedback and for taking the time to leave a review. We are glad to hear that you found our support and guidance helpful.
We look forward to hearing from you again after your holiday and hope to meet your expectations to earn a higher rating.
Best Regards,
Travel Trek Team
The person was very helpful and…
The person was very helpful and respectful on the telephone thank u for all your help
3 juli 2024
Review zonder uitnodiging
Antwoord van Traveltrek
Dear Leanne Cooley,
Thank you for your wonderful feedback. We're glad to hear that you found our team member helpful and respectful over the phone. Your appreciation means a lot to us.
Thank you for choosing our service, and we look forward to assisting you again in the future.
Best Regards,
Travel Trek Team
Very quick and reliable response
Very quick and reliable response. Ben was a pleasure to do business with. Would highly recommend.
2 juli 2024
Review zonder uitnodiging
Antwoord van Traveltrek
Dear Danny Wonderley,
Thank you so much for your kind words and positive feedback. We are thrilled to hear that you found our service quick and reliable.
Your recommendation means a lot to us. We look forward to serving you again in the future.
Best Regards,
Travel Trek Team
Fabulous Justin
Booked my holiday this afternoon with Justin Wayne. Such a great guy, got us a fantastic deal and I am very pleased with the service Justin provided.
29 juni 2024
Review zonder uitnodiging
Antwoord van Traveltrek
Dear Mrs. Burgess,
Thank you for taking the time to share your experience with us on Trustpilot! We’re thrilled to hear that Justin Wayne provided you with excellent service and secured a fantastic deal for your holiday. Justin truly is a gem, and we’re lucky to have him on our team.
Your satisfaction is our top priority, and we’re delighted that you’re pleased with the outcome. We look forward to welcoming you back to Travel Trek for your future travel needs. Whether it’s another exciting adventure or a relaxing getaway, we’re here to make your travel dreams come true.
Thank you for choosing Travel Trek, and we can’t wait to assist you with your next memorable journey!
Best Regards,
Travel Trek Team
Sebastian was a great help.
Sebastian was such a lovely guy who was not only professional he was polite, curious and knowledgeable. He went out of his way to help with my holiday requirements.
I have made a note of Sebastian’s number and will call him for future bookings based on his friendliness and skill level.
He is an asset to the company.
25 juni 2024
Review zonder uitnodiging
Antwoord van Traveltrek
Dear Sean,
Thank you so much for your wonderful feedback regarding Sebastian. We are delighted to hear that he provided you with exceptional service and went out of his way to assist with your holiday requirements.
Sebastian’s professionalism, politeness, and knowledge truly make him an asset to our company, and we are glad that his efforts have made a positive impression on you. We will be sure to pass along your kind words to him.
We look forward to assisting you with your future bookings. Please do not hesitate to reach out to Sebastian or any member of our team whenever you need help.
Best Regards,
Travel Trek Team
This company has made booking very…
This company has made booking very easy! And very polite
25 juni 2024
Review zonder uitnodiging
Antwoord van Traveltrek
Dear Helen,
Thank you for your wonderful review and for rating us! We are delighted to hear that you found the booking process easy and our team polite. Your positive feedback means a lot to us.
We look forward to serving you again in the future.
Best Regards,
Travel Trek Team
Reduced nights, ruined
Whilst discussing my holiday with Maria, we were booking 5 nights, only to get the documents to find only 4 nights were booked, with crap flight times, makes our holiday from 5 nights down to 3 days in spain.....to then receive a phone call saying its my fault and can I count....rude. I trusted Maria, told her everything we required to get a completely different holiday
21 juni 2024
Review zonder uitnodiging
Antwoord van Traveltrek
Dear Bee,
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience you have experienced with your recent booking.
According to our records, the holiday details were confirmed based on the information provided and accepted via email communication. We strive to ensure that all details are clear and accurate.
Best Regards,
Travel Trek Team
Great, professional service
From the moment we called Ben Cole to the end of the call he was very professional and very helpful. He explained everything clearly and sent documents in a timely manner. Thank you Ben for your service and helping to book our holiday
14 juni 2024
Review zonder uitnodiging
Antwoord van Traveltrek
Dear Lindsey,
Thank you so much for your glowing review and for rating Travel Trek! We are thrilled to hear about your positive experience with Ben Cole.
Your feedback about his professionalism, helpfulness, and clear communication is greatly appreciated. We’re glad that he was able to assist you effectively and that you received your documents promptly.
If you need any further assistance or have any questions as you prepare for your holiday, please feel free to reach out. We are here to help and ensure you have a fantastic experience.
Thank you once again for choosing Travel Trek. We look forward to serving you again in the future!
Best Regards,
Travel Trek Team
Very good and helpful
Ben Cole / from traveltrek very good and helpful
21 juni 2024
Review zonder uitnodiging
Antwoord van Traveltrek
Dear Freddy,
Thank you for your review and for rating Travel Trek! We are delighted to hear that Ben Cole was very good and helpful during your recent experience with us.
Your kind words are greatly appreciated and motivate us to continue providing excellent service. If you have any further questions or need assistance with your upcoming holiday, please do not hesitate to reach out.
Thank you once again for choosing Travel Trek. We look forward to helping you plan many more wonderful holidays!
Best Regards,
Travel Trek Team
I found Remu very polite and very…
I found Remu very polite and very helpful. He was very professional in his role and did all he could to put me at ease with booking my holiday. A real gentleman. 💯
20 juni 2024
Review zonder uitnodiging
Antwoord van Traveltrek
Dear Susan,
Thank you so much for your glowing review and for rating Travel Trek! We are thrilled to hear about your positive experience with Remo.
Your kind words about his politeness, helpfulness, and professionalism mean a lot to us. We are delighted that he was able to put you at ease while booking your holiday. Remo truly embodies the values we strive for at Travel Trek.
If you need any further assistance or have any questions as you prepare for your trip, please don’t hesitate to reach out. We look forward to making your holiday experience as wonderful as the service you received.
Thank you again for choosing Travel Trek!
Best Regards,
Travel Trek Team
After using #galaxyholidays to go on…
After using #galaxyholidays to go on holiday with before, having the worst customer service from #dansmith and experience ever, we were apprehensive of using a travel operator again but after reading reviews we decided to try again, using Travel Trek. We don’t travel until July 17th 2024 but up until now, I cannot recommend Joshua Knowles enough. He has gone above and beyond, is extremely informative and polite and has kept me updated every single step towards our upcoming holiday. He is a real gentleman, extremely thoughtful and kind and I wish all operators were like him, I gladly give him 10/10 🌟, thank you, so much Joshua, I hope our holiday is as good as the service you have given us, keep up the good work, you put Dan Smith at Galaxy to shame, he should take a lesson from you, to this day, because of him conning us with alternative flights, we are still £400 out of pocket and still fighting a case. Again, Joshua, thank you so much for everything 🥰🥰
18 juni 2024
Review zonder uitnodiging
Antwoord van Traveltrek
Dear Melanie Thomas,
Thank you so much for your wonderful feedback and for choosing Travel Trek! We are delighted to hear that Joshua Knowles has provided you with such exceptional service. Your kind words truly mean a lot to us, and we are thrilled that Joshua has made your experience so positive so far.
At Travel Trek, we strive to ensure every customer feels supported and valued, and it’s heartening to know that Joshua has exemplified this. We will make sure to pass on your compliments to him.
We are confident that your upcoming holiday will be as enjoyable and seamless as the service you have received. Should you need any further assistance or have any questions, please do not hesitate to reach out to us.
Thank you once again for your trust and support. We look forward to continuing to serve you and helping make your holiday unforgettable.
Best Regards,
Travel Trek Team
Most helpful person ben
Most helpful person, knowledgable, really patient very professional, would recommend Ben an the company to a.. very happy with the service, 10/10 5stars,.....
15 juni 2024
Review zonder uitnodiging
Antwoord van Traveltrek
Dear Thomas,
We are thrilled to receive your glowing review!
On behalf of the entire Travel Trek team, We would like to extend our heartfelt thanks for taking the time to share your positive experience. It is always encouraging to hear such kind words about our staff members.
We are delighted to know that Ben was able to assist you effectively and that you were very satisfied with the service provided. Your recommendation means a lot to us.
We look forward to serving you again in the future and hope to continue exceeding your expectations.
Best Regards,
Travel Trek Team
helpful throughout the booking process.
13 juni 2024
Review zonder uitnodiging
Antwoord van Traveltrek
Dear Rob Baker,
Thank you for your kind words! We’re delighted to hear that our team was helpful throughout your booking process. If you have any further inquiries or need assistance, feel free to reach out.
Safe travels!
Best Regards,
Travel Trek Team
Holiday to Palma Nova
Mr Ben Cole was very attentive to my requirements for my holiday
12 juni 2024
Review zonder uitnodiging
Antwoord van Traveltrek
Dear Meena,
Thank you for sharing your positive experience with us!
We’re delighted to hear that Mr. Ben Cole provided attentive service and catered to your holiday requirements. Your satisfaction is our priority, and we look forward to assisting you with any future travel plans.
Safe travels, and we hope you have a wonderful time in Palma Nova!
Best Regards,
Travel Trek Team
I've spoken to Remo
I've spoken to Remo. He was very helpful. We have booked our holiday for 24th July 2024 with him. Very polite and very professional person. I will be using Traveltrek for my future holidays again.
13 juni 2024
Review zonder uitnodiging
Antwoord van Traveltrek
Dear Hassan Ahmed,
Thank you for taking the time to share your positive experience with us! We truly appreciate your review on Trustpilot.
We’re delighted to hear that Remo provided excellent assistance during your booking process. Our team takes pride in delivering professional and polite service to our valued travelers.
Rest assured that we’ll continue to strive for excellence, and we look forward to serving you again for your future holidays. If you have any further questions or need assistance, feel free to reach out to us.
Safe travels, and we can’t wait to welcome you on your holiday in July 2024!
Best Regards,
Travel Trek Team
Antwoord van Traveltrek
Dear Claire,
We're thrilled to hear that Ben provided you with amazing help and perfect service. Your kind words mean a lot to us and we look forward to serving you again in the future.
Best Regards,
Travel Trek Team
Great staff Ben was really helpful went…
Great staff Ben was really helpful went through everything stage by stage
7 juni 2024
Review zonder uitnodiging
Antwoord van Traveltrek
Dear Customer,
We're delighted to hear that Ben was so helpful and guided you through everything step by step.
Your feedback is greatly appreciated, and we look forward to serving you again in the future.
Best Regards,
Travel Trek Team
Kalyan is highly recommended.
Kalyan is so knowledgeable and put an amazing package together. The choice of hotels were in ideal locations. The timetable put together was perfect. Would definitely recommend and will be using Traveltrek again.
7 juni 2024
Review zonder uitnodiging
Antwoord van Traveltrek
Dear Lyn Kermath,
Thank you so much for your wonderful review for Kalyan!
We're thrilled to hear that Kalyan provided you with an amazing package and that you were pleased with the hotel choices and timetable.
Your kind words and recommendation mean a lot to us. We look forward to assisting you with your future travels.
Best Regards,
Travel Trek Team
First time travelling alone traveltrek…
First time travelling alone traveltrek sorted every thing and any questions I had dealt with immediately 5 stars
5 juni 2024
Review zonder uitnodiging
Antwoord van Traveltrek
Dear Tom Edwards,
Thank you for taking the time to share your positive experience with us!
We’re delighted to hear that your first solo travel with TravelTrek went smoothly, and that our team promptly addressed any questions or concerns you had. Your satisfaction is our top priority, and we’re committed to providing excellent service to all our travelers.
We hope your journey continues to be enjoyable, and we look forward to serving you again in the future.
Best Regards,
TravelTrek Team
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