Traveltrek Reviews 

259
•
TrustScore 4 uit 5

4,2

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Nick was such a good help when I was booking my holiday. Made things feel straight forward and was patient while I struggled to make decisions. Would definitely recommend speaking with him if using tr... Toon meer

Beoordeeld met 5 van de 5 sterren

First time booking with Traveltrek and can't fault it. Karan who was our contact was absolutely brilliant. He took time to look around and get us the best option for our dates and stay in Lanzarote.... Toon meer

Beoordeeld met 5 van de 5 sterren

Initially, I spoke with edmund he was very patient and helpfull in booking my holiday to tunisia. Everytime i had a query the team was helpfull calls were always answered over all a very good servic... Toon meer

Beoordeeld met 1 van de 5 sterren

We booked holiday with them and person call Tom sweet talking Next day call admin and they not helpful Within 24 hours no refund Charged wrong and saying human error or computer error We goi... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Cruisereisbureau
  2. ook in
  3. Reisbureau
  4. Reiszoekmachine
  5. Touroperator
  6. Vliegticketmaatschappij

Geschreven door het bedrijf

Travel Trek is one of the leading ATOL-certified UK Travel Companies selling holidays since 2016 with excellent seller support. We do all the tailor-made packages flying from any part of the UK to any destination across the Globe. We do self-catering, bed & breakfast, half board, full board and all-inclusive packages at a very competitive price in the market. Our award-winning services consistently rank among the best agencies in the UK market. We book holidays based on budget-friendly and as per the client's requirements. Our top-notch services gave us more than 30% of retained customers. The best thing about Travel Trek is that we look forward to being customer-centric and following up with clients until they return from the holiday.


Contactgegevens

4,2

Goed

TrustScore 4 uit 5

259 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Heeft 50% van zijn negatieve reviews beantwoord

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4,2

Alle reviews

(259)

86 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Rang Traveltrek to book a last minute…

Rang Traveltrek to book a last minute holiday today, spoke to a member of the team called Albert who was fantastic.
However I mistakenly booked a holiday to morrocco over the phone without looking too deeply into the reviews on trust pilot and was mortified. I rang him back 10 minutes after booking being very stressed and asked him to change hotel. He was fantastic, he found me a good deal with a completely different holiday with no bother. Such an easy process, so helpful and patient. Thanks Albert, will use Traveltrek to book a holiday again next year.

20 juni 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

SOPHIA

Sophia was so helpful changing my hotel booking at the last minute. I had bad reviews from the hotel I had booked and 1 week before my son and I are due to fly she found me a much better hotel and all was changed and booked within an hour of me calling. Will always use Travel Trek for all my future holiday bookings.

Thank you. x

18 juni 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Check price, dishonest quotes!

Have a very sly and underhand way of selling holidays. We rang them through Cheeky Trip and asked for a price on holiday we'd seen. The price given was not as low as advertised in Cheeky Trip but we still thought it was a good price so agreed to book. The agents name was "Edmund" , comes up a lot in the reviews on here so bear that in mind! Double checked price was everything included we wanted and paid by credit card. AFTER payment was made we recieved a invoice which had an extra charge of £160 which we were advised had to be paid at a later date before travel/flight details are sent?! At no point was this brought up or mentioned in our initial call or before payment! Really poor way to do business. Arguments on the phone to Edmund got us nowhere, then spoke to a manager who agreed to reduce this extra fee to £116 and offer us a voucher for a future holiday booked with them (like I'd come back to this company?) The overall price was still ok and our holiday was good but this is just a really dishonest way of doing business and spoiled things.

16 mei 2026
Review zonder uitnodiging
Logo Traveltrek

Antwoord van Traveltrek

Dear Duncan McNeil,

We are naturally disappointed to read your review, particularly as it does not accurately reflect the booking process or the efforts made to resolve your concerns.

Prior to confirming your holiday, the booking details, including the holiday cost and applicable charges, were discussed and agreed. As a travel agent, we arrange tailor-made holidays through the relevant providers.

We strongly reject the suggestion that our company operates in a "sly" or "underhand" manner. We have been arranging holidays for thousands of customers and pride ourselves on being transparent throughout the booking process. If there had been any intention to mislead, we certainly would not have spent considerable time reviewing your concerns, discussing the matter with management, and ultimately offering a reduction in the charge together with a future travel voucher as a gesture of goodwill.

It is also important to note that, despite your criticism of the booking process, you have confirmed that the overall holiday price remained good value and that you enjoyed your holiday. We are pleased that the holiday itself met your expectations, although it is unfortunate that this positive experience is overshadowed by a disagreement regarding booking charges.

We appreciate all customer feedback; however, we believe it is equally important that reviews present a balanced account of events. The implication that charges were deliberately concealed is simply not consistent with our records or the booking process followed in this case.

We wish you all the best in your future travels.

Best Regards,
Travel Trek Team

Beoordeeld met 2 van de 5 sterren

Firstly i was only booked for 6 nights not…

i was only booked for 6 nights not the 7 night which i have text confirming 7, i was making my comparison online , i was looking for a holiday for 2 adults 2 children both aged 16, i had to be the one to tell them what i required ie) 4 x cases and shuttle to /from hotel for us all, very keen to get deposit but not to verify exactly what you get,only an email which you have to read and reply "im happy "why they are on the phone, this is when i noticed admin cost added to my total which was not mentioned in any call or text prior, hence i queried it and wasn't going to go ahead with my booking.However this was sorted and I paid the deposit , i asked about car parking which I was told I can sort out with there customer services team after ive paid in full, when I queried the seats for the flight i was told I'll get confirmation once its paid in full 3 weeks later paid the balance after I received the email with holiday details transfer flights shuttle etc there is no mention of seat / row number i tried going on the Ryanair official website with my flight booking ref and it cannot see my reservation or manage my flights, Now to add insult to injury i have gone to love holiday same flights ,cases shuttle and booked seats, both ways and its 400 cheaper than what I paid.Never again.Guess I'll just have to wsit till we fly out and hope we manage to get rested together. 27.06.26

31 maart 2026
Review zonder uitnodiging
Logo Traveltrek

Antwoord van Traveltrek

Dear Shantelle Cook,

Thank you for taking the time to share your feedback.

We are sorry to hear that you feel disappointed with your booking experience. However, we would like to clarify that all holiday details, including the duration of stay, baggage, transfers, flight information, and any applicable additional services or charges, are always shared with customers via email prior to confirmation. Bookings are only proceeded with once we receive the customer’s acceptance and confirmation of the provided details.

We would also like to clarify that optional extras such as seat selection, additional baggage, and certain transfer options are chargeable extras unless specifically included within the selected package. These services are subject to airline and supplier policies and availability.

Regarding pricing comparisons, holiday prices are dynamic and can change frequently depending on availability, demand, supplier promotions, and booking dates. Comparing prices at different times or through different providers may therefore result in price differences.

We always aim to provide clear information and assistance throughout the booking process, and we regret if any aspect did not meet your expectations. Nevertheless, we genuinely appreciate your feedback and will continue working to improve our customer experience.

Best Regards,
Travel Trek Team

Beoordeeld met 1 van de 5 sterren

Avoid!!

Avoid!!! Gregory was so helpful in booking my holiday till I made the payment he was forcing me ringing me messeging me everyday on WhatsApp then he changed and ignored me once I made payment. I was given false information by him that we was going to be allowed 10 kg cabin baggage that goes over the head locker but once tickets were issued it said small bag under the seat which I then had to buy extra baggage from easy jet from my own pocket the hotel he gave me was crap one of the worst hotels I have ever been to in my life.
After I made payment I was called from travel trek to say I had to pay 198 on top I refused after arguing they managed to drop the price to 50 which I paid. Looked as if this payment was for Gregory as was told they were loosing money booking my holiday please avoid this company or teletext holidays as once you ring teletext holidays your diverted to these muppets who are from India giving out there fake names......

5 april 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

First time booking a flight, stay and cruise holiday.

First time booking a flight, stay and cruise holiday.

Kalyan was very helpful with information answering my questions. Once booked I had many more questions, mainly things I had not thought about until I received the booking info. they too were answered to my satisfaction.
Now looking forward to the journey.

Would recommend and use this company again.

11 april 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

You listened and helped

There were a few challenges with our booking in relation to the airport distance from our Hotel “Sophia” was extremely helpful and supportive. She was passionate in ensuring our query was resolved and followed up to keep us in the loop thank you for your support.

11 april 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Gregor is an absolute awesome guy at…

Gregor is an absolute awesome guy at Traveltrek.
This is the second time he has helped me to book an holiday!
Always their when you need him, willing to listen to all your needs, and gets you what you are asking for! Top man Gregor 👌

30 maart 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Karan was Top Class

Karan was brilliant from start to finish. He even found us a better hotel for our stay in 3 weeks time, and made sure we would have a really good room for our stay. Nothing was too much. I have saved his Number and will be ringing him when we get back from Tunisia to book our week in May.

25 maart 2026
Review zonder uitnodiging

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