Excellent service, delivered my trees really quickly despite the Christmas rush. I can now (September) say that those Silver Birch have settled in really well and we're really pleased with their qual... Toon meer
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Lees wat reviewers zeggen
I viewed Trees Direct website to research a Ginko tree. I found one to order and paid in the usual way. Then I heard nothing until one day a tree arrived. It has flourished in its current position and... Toon meer
Having tracked down a genuine Gelder Rose which is not a roseum, so we will get the full wildlife benefit, despatched Monday, delivered today Wednesday. I opened the box expecting a dry tree, but no i... Toon meer
Bedrijf heeft geantwoord
The hazel trees I ordered were just what I wanted: multi-stem, healthy, not so big that they make planting difficult but chest high and having immediate impact. They were packed nicely and delivered... Toon meer
Bedrijfsgegevens
Over Trees Direct Ltd
Geschreven door het bedrijf
Trees Direct Ltd is a proud family run business dedicated to bringing quality trees, plants, and shrubs to gardens across the UK. For generations, our family has nurtured a passion for horticulture, combining traditional expertise with a personal touch.
From selecting the finest saplings to nurturing them in our nurseries, every step reflects our dedication to quality and care. As a family, we understand the importance of a beautiful garden and the joy it brings to a home. We strive to provide not only top notch plants but also personalised guidance, helping customers make the right choices for their unique outdoor spaces.
We believe in treating every customer like part of the family. That means carefully sourcing healthy plants, offering expert advice, and ensuring reliable delivery to help your garden flourish.
Our commitment to service, quality, and sustainability reflects the values that have guided our family business since day one, making Trees Direct your trusted partner for all your planting needs.
Over the years, we have built strong relationships with growers, ensuring that every plant we deliver meets our high standards. Our family values are at the core of everything we do - honesty, integrity, and genuine care for the environment and our customers.
Contactgegevens
SY8 2JN, Bromfield, Verenigd Koninkrijk
- 01584 878878
- info@treesdirect.co.uk
- treesdirect.co.uk
4,5
Uitstekend
232 reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 85% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Prompt delivery of well packed trees
Prompt delivery of well packed trees. Clear planting guide and recommendations.
10 november 2025
Antwoord van Trees Direct Ltd
Hi Kirsty, thanks for the review we’re pleased to hear you were happy with the packing and delivery of your trees. We’d love to know how we could improve to get that 5th star next time! - Trees Direct
Easy to order
Easy to order. Delivered quickly. Now just need to see how well the Rowan tree grows in the spring.
5 november 2025
Antwoord van Trees Direct Ltd
Hi Susan, thanks for the 5* review we hope your rowan tree brings you much joy for years to come. - Trees Direct
Good experince
Bare root tree delivered on time, in good condition, with instructions how to plant. Now planted and hopefully it will thrive for decades.
10 november 2025
Antwoord van Trees Direct Ltd
Hi James, thanks for taking the time to leave us such a kind review. We're so pleased to hear you were happy with your order. - Trees Direct
Good quality plants and helpful information
I have used Trees Direct a number of times now and have found the quality of the plants I have received to be exceptional. The website is also really informative in helping me making good choices for the garden that are likely to be successful.
5 november 2025
Antwoord van Trees Direct Ltd
Rosalyn, thanks so much for taking the time to leave us such a kind review. We’re glad you’re happy with you plants and hope they bring you much joy for years to come - Trees Direct
Your delivery was a day late
Your delivery was a day late. You promised to contact me about this, but never did. Not good - you wasted my time
10 november 2025
Antwoord van Trees Direct Ltd
Martin,
We're sorry to hear that you feel we "wasted your time." We’ve looked into your order again following your review, and we’d like to clarify a few points.
As stated in our online shipping policy, we do not promise delivery dates. We offer preferred delivery dates, and while we always do our best to meet them, they cannot be guaranteed. Because we use an external courier service, there are occasionally delays or gaps in the information available to us; this was the case with your delivery.
We apologise that your order arrived a day later than expected. However, our team made every effort to obtain updates from the courier and keep you informed throughout the process. Despite the manner in which you chose to speak to our staff, they worked hard to assist you as professionally as possible.
We understand delays are frustrating, but we hope this provides some clarity on the situation. If you have any further questions, please do contact us directly. -Trees Direct
Antwoord van Trees Direct Ltd
Magnus, Thanks for leaving us a 5* review, we hope your trees bring you much joy! - Trees Direct
The tree arrived a day earlier than my…
The tree arrived a day earlier than my specified date so I was out at the time . As we looked at the tree there is an indentation in the cortex. We haven't had this type of thing before so I thought it would be worthwhile sending a photo of it to you . We have planted the tree and are hoping for the best
28 oktober 2025
Antwoord van Trees Direct Ltd
Hi there, we're sorry you were out when the tree was delivered. As stated on our delivery policy, the preferred delivery date is not guaranteed, but we do always try our best to ensure trees arrive on that day. With regard to the indentation, please feel free to reach out to us directly if you have any issues in the future but we are confident that now planted the tree will grow into a strong, healthy specimen. - Trees Direct
Your service is prompt and obliging…
Your service is prompt and obliging though either I or you have some problems with the website which confused and crossed the addresses of sender and recipient. I think this was resolved. Thank you and kind regards. Owen Heathcote
3 november 2025
Antwoord van Trees Direct Ltd
Hi there, thanks for taking the time to leave us a review despite the issues you faced with the website. We're glad to have been able to assist in solving the issue for you. - Trees Direct
Lovely red apples. We ordered a crab apple tree for a…
We ordered a crab apple tree for a birthday gift for my daughter. It arrived in perfect time. The tree is lovely, tall, slim with some autumnal leaves still attached and lots of clusters of bright red crab apples. This is the third time I have bought tree gifts from this company. They have always survived and produced beautiful blossoms. The staff, if you need to contact them are friendly and helpful.
4 november 2025
Antwoord van Trees Direct Ltd
Hi Marian, thank you so much for taking the time to leave us such a lovely review, we are so thrilled to hear you are happy with the crab apple you purchased and that our team were able to help you with your selection. If there is anything else we can do for you please feel free to reach out. - Trees Direct
Antwoord van Trees Direct Ltd
Hi Colin, thanks for your 5* review! - Trees Direct
Antwoord van Trees Direct Ltd
Hi Stu, thanks so much for taking the time to leave us a 5* review, we're thrilled to see you're pleased with your delivery. - Trees Direct
Prompt delivery but trees were a bit…
Prompt delivery but trees were a bit weedier than expected, one with leaves, one without.
28 oktober 2025
Antwoord van Trees Direct Ltd
Hi Izzy, We're glad to hear you were happy with the prompt delivery of your order. Having had a look I see you ordered 2 Silver Birches, Silver Birch is a deciduous tree so it's natural for them to have shed their leaves at this time of year, as the season returns in spring the leaves will thicken out and come back through. If you have any other concerns feel free to send us an email at info@treesdirect.co.uk. - Trees Direct
Antwoord van Trees Direct Ltd
Hi David, we're so pleased to hear all went smoothly with your order. Many thanks for the 5*s - Trees Direct
Arrived within 4 days
Trees arrived well packaged and in great condition. Fast delivery great service.
22 oktober 2025
Antwoord van Trees Direct Ltd
Hi Graeme, Thank you for leaving us such a kind review. We're so pleased to hear you were happy with our service. - Trees Direct
Delivery
Three attempts to deliver by APC were cancelled and
rescheduled, plant was delivered at the fourth try.
21 oktober 2025
Antwoord van Trees Direct Ltd
Hi Harry, We're sorry to hear there were some delivery issues with the external courier and your order, if you haven't already, please do reach out to the office directly regarding this. - Trees Direct
Tree delivered safely and securely
Tree delivered safely and securely. Great size and healthy.
14 oktober 2025
Antwoord van Trees Direct Ltd
Hi Lisa, Thanks for your kind review. We're so pleased you're happy with your trees. - Trees Direct
Informed tree was dispatched
Informed tree was dispatched, 7 days later still no tree. Can’t be a good sign. Need a speedier delivery
17 oktober 2025
Antwoord van Trees Direct Ltd
Hi David, I can see from your order that you have orderd bare-root trees. These trees have not yet been dispatched as it is too early in the season to uproot and send them. You have received the dispatch email in error and we apologise for this and have had our team looking into this technical fault. Please be assured that your order will be dispatched when the trees are ready to be lifted and delivered in a timely fashion. If you have any further questions, please feel free to contact us on 01584 878 878 or email info@treesdirect.co.uk. We apologise again for any concern or confusion this has caused. - Trees Direct
Received my tree on schedule
Received my tree on schedule, very well packaged. Lovely tree
14 oktober 2025
Antwoord van Trees Direct Ltd
Hi Theresa, Thanks for a wonderful review, we're thrilled to hear you were happy with the delivery, packing and the tree itself. - Trees Direct
Good healthy tree
Good healthy tree, well packaged, arrived on the expected timeframe.
14 oktober 2025
Antwoord van Trees Direct Ltd
Hi Philip, thank you for taking the tine to leave us a 5* review, we're glad to hear you're happy with your tree and service provided. - Trees Direct
Snow queen silver birch
The snow queen trees are very good just as we expected and relieved many thanks
30 september 2025
Antwoord van Trees Direct Ltd
John, Thank you so much for taking the time to leave us a 5* review. We're pleased to hear everything was as expected and we hope the stunning Snow Queens provide many years of beauty for you. - Trees Direct
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