Triton Showers Reviews 

FOLLOWING REPLY BELOW – 27/MAY/26

Extremely disappointing experience with Triton Showers.

About one year ago, a Triton-authorised engineer attended my home and repaired my T90sr shower without raising any issue whatsoever regarding the installation.

Now, during the warranty period, when the shower developed another fault, Triton refused to attend claiming the exact same installation is suddenly “unsafe” for engineers to access.

Nothing changed in the installation.

I asked customer support a very simple question:

“What has changed since the previous visit?”

No real explanation was given.

Instead, I received repeated references to a technical opinion that had never previously been communicated to me.

As a direct result of Triton refusing to honour the warranty, I was forced to purchase a brand-new replacement shower at my own expense.

The most frustrating part is not the product failure itself — these things can happen.

The real issue is the contradiction:
Triton accepted the installation when it suited them, carried out repairs on it previously, never issued any warning, and only refused service when I needed the warranty most.

Very disappointing customer care and very poor consistency in handling consumers fairly.

REPLY BELOW – 27/MAY/26

FOLLOWING TRITON'S PUBLIC RESPONSE:

After reading Triton’s response, it appears evident that there are still significant unresolved issues, which the company continues to avoid addressing.

Let us be clear:

Triton stated:
“As previously advised, the repair could not be carried out because the shower installation does not comply with our installation and user guide.”

If the installation was genuinely unsuitable, why did a Triton-authorised engineer carry out repair work on this exact same installation one year ago, without issuing any communication whatsoever regarding technical incompatibility?

Triton also stated:
“Our engineers are trained to strictly follow company health and safety policies and unfortunately, in this case, the unit could not be safely accessed.”

That is not what Triton’s own service history from one year ago demonstrates.

Triton further stated:
“At Triton, we always strive to provide the highest standard of customer service and sincerely regret when this is not achieved.”

If Triton truly wishes to provide a high standard of customer care, then why does the company continue refusing to address the issues that remain outstanding, namely:

1. What is Triton’s position regarding the omission of any information about the allegedly unsuitable installation during the first engineer visit?

That omission created a legitimate expectation that the installation had been accepted by Triton for servicing and warranty purposes.

What is Triton’s response regarding the false expectation created by the company’s omission?

2. I repeat this point because I believe it has still not been properly understood.

A Triton-authorised engineer previously attended and carried out repairs on this exact same installation, without raising any safety concern, non-compliance issue or warning of any kind.

No recommendation was made, no restriction was communicated, and no indication was given that future warranty support could later be refused.

Nothing changed in the installation between the previous repair and the later refusal of service during the warranty period.

As a direct consequence of Triton refusing to honour the warranty, I was forced to purchase a replacement shower unit entirely at my own expense.

What does Triton have to say regarding the financial loss imposed on the customer as a consequence of the company’s own inconsistent conduct?

Therefore, the issue is not simply whether the installation complies with a guide.

I already understand what Triton’s position will apparently be from now onwards.

My question, and let this be absolutely clear, concerns what Triton previously did and accepted.

Why does Triton continually avoid addressing the first engineer visit?

The central issue remains the contradiction between Triton previously accepting and servicing this installation, and later refusing warranty support precisely when the warranty became enforceable.

Very helpful, professional and efficient

they seem a really solid outfit & have a long history in showers as a brand, so made good sense to deal with triton i have had a few of there products & found them reliable so whats not to like

Bought an expensive shower and it broke down after 1 year. The warranty is a shambles. First it's almost impossible to get through and when you do they eventually send someone out after week. Then they inevitably rip you off with their small clauses saying you ''need to pay £99, it's your pressure''. My much cheaper previous shower lasted 19 years with that ''pressure''. As my plumber rightly pointed out they should surely repair it without charge, unless the installation exceeds the maximum pressure that they specify, which it doesn't. Just rip off merchants. Don't use them. Expensive garbage.

good service, fair price , fast delivery, very pleased.

Good service very efficient. Thanks lots

Great showers ..over the years ..and very reasonable

The best service takes the stress away when you need them

Not now please. PLEASE DO NOT PUBLICISE MY REVIEW TO THE WIDE WORLD. MR WATERSON

What is the point of having a warranty if you use any excuse not to fulfil it. Utterly useless. I would recommend to everyone, buy a shower elsewhere.

The fact that you have a technical help line is very useful in assisting finding the cause of a fault and recommending a replacement part

We have low water pressure and the shower Triton supplied and fitted was perfect. Service was excellent. Triton contacted us to advise that the warranty guarantee had expired. Triton quoted a very good price for it's renewal. Customer service was excellent and the shower duly covered again.

From start to finish, all was great . Could not wish for a better experience. Thank you guys ( and girls !)

I needed an engineer to come out and they explained what was required so that i did not incur a charge with a faulty shower. They booked me in quickly without fuss. I didn't get the ladies names but they were very helpful :)

Just had Liam the service engineer to fix our shower, really nice guy, friendly and knowledgeable, without a doubt the best service engineer we have had sent to us, also credit to the customer service team, polite, seemed to want to get the problem resolved, what more could you ask for,pleased to say shower now working well, I have one happy wife and son,

Got what I asked for
The person was polite and i got the part the next day

The lady who locked after on the phone especially helpful full of knowledge nothing was no bother, Give her 10 out of 10. Cheers

I purchased a Triton mixer tap around 18 months ago and fitted it myself.
Around 14 months after purchase and for no apparent reason, when using, a loud fast knocking began from inside the mixer.
Although it was only 14 months old I just accepted it must have failed and ordered a replacement.
I fitted the replacement a few months ago and shortly after the knocking began again.
After 2 months of this I decided to contact Triton customer service by email. They told me the tap may not be balanced whatever that means, and after showing proof of purchase we emailed back and forth a couple of times. Their response was to offer to send an engineer out to take a look but pointed out that if it wasn’t a faulty mixer tap I would be charged £99 for the call-out.
I don’t believe that the tap is faulty after them telling me that it’s probably not balanced and should be.
They won’t tell me how to balance the tap and after paying for two taps already don’t have the funds to pay them to visit.
I feel that they should expect DIYers to be able to fit them without any issues and if they expect us to encounter issues they should note this in the description and on the box when sold.
I’m disappointed to be let down in this way by Triton and doubt I will purchase any of their products in the future.

Helpful advice, fair price and next day delivery. Triton are a standout company.

This is the with fith triton shower we have had in the last last 44 years and they have been