Aqualisa Showers Reviews 

Very helpful & friendly
Very good customer Service

Not the same quality as it used to be. I've had Aquastream power showers for nearly 30 years, and they've always been reliable, fairly priced and Aqualisa has been prompt to respond with help and fixes to a 5 star level. My last Aquastream died after 9 years, so I ordered the like for like 'upgrade' package..could have got one at B&Q on offer for £450 and paid a fitter but decided to pay the £800 'upgrade' package for the Aqualisa aftercare & guarantee (regretting that now). The first unit randomly turned the pump on with no water flowing through it within hours of being installed, so 9 days later an engineer was available with a new loom part, which failed instantly leaving the motor running all the time without water flow with no way to turn it off except at the mains. Now waiting again for a 2nd repair under guarantee (on a new unit less than 2 weeks old). Something is very wrong with quality control and the supply chain. Web chat directs you to the call centre, and the call centre is an hour waiting time in the queue, so it's not even easy to get help on your "premium" purchase. I couldn't recommend the Aquastream any more and that's a shame

The ‘phone was answered promptly and everybody I spoke to was helpful and pleasant. However, I am extremely disappointed that we have to wait 10 days for the repair to be carried out. We are elderly and my husband has just had a knee replacement. It is very difficult for him to wash while balancing on one leg! He is a foot taller than me so I can’t help him much.
I would expect Aqualisa to have a priority service for vulnerable people.
I would add that I’ve always been very pleased with your showers!
Val Ferguson

We have a problem with the Boost button on our Aqualisa shower. Aqualisa responded rapidly to our email request for support, suggesting a solution, while providing a number to call if the proposed solution did not work.
A call had to be made to Aqualisa support. We spoke with Charlie, who was positive, supportive, courteous and knowledgeable. After taking time to understand our problem, Charlie provided a couple of options for us and at our request arranged for an engineer's visit. As we are in the extended warranty period all support has been provided free of charge. So far, apart from the annoying issue with the shower, our experience with Aqualisa Technical Support has been very positive.

answered promptly and politely. Questions answered clearly. It's expensive but we do love our shower so totally worth it !

A half hour wait to talk to someone wasn’t a good start.
I used call back so I didn’t have to hang around and the young girl was helpful, but didn’t speak very clearly.
Couldn’t get an appointment for two weeks, which seems a little long when your shower isn’t working properly. Oh well. An okay experience but could do better.

Engineer was unable to fit purchased shower.Was told Aqualisa would contact me-they didn’t so had to chase it up myself.
Please note-I have no complaints about the engineer.He was helpful,explained the problem clearly and sent a report.
Also Kyan was helpful when I phoned.

Insulted by the recorded message, while waiting for the phone to be answered, asking me to treat their staff with courtesy and respect.
Fortunately the staff were friendly and knowlegable, so the message was unnecessary as well as insulting.
It's a business, not A&E.

Bethany the after sales agent was great. She was polite, friendly and helpful. The issue is the company process and poor customer experience. These shower units are not cheap and therefore customers expect a premium service. It is disappointing therefore that when a shower breaks on the weekend there is no way to contact anyone. In addition, expecting a customer to wait ten days for an engineer is not acceptable. Thirdly, the engineer booking process focuses solely on process and terms and conditions for the visit. There is zero empathy or offer of support to the customer whilst waiting for an engineer. Sadly the customer experience does not match the premium quality of your showers.

Excellent customer service, professional and straight to the point

The young lady, Terresa, could not have been more polite, friendly and efficient in sorting my shower problem.

Lilly was very courteous and dealt with my enquiry efficiently. However, she said that someone would be in touch within the next 2-3 days to give me an appointment for an engineer to fix it. As it happens I also have a bath with a shower over it which I can use, but what if I didn’t have that?? There was no consideration for those that don’t have that facility and in the current heatwave I would have thought that was a top priority. I think you need to train your staff to ask the question and prioritise accordingly.

Contacting customer service takes some time getting through. When I eventually got through I spoke to Finley he placed my order quickly and smoothly. A thumbs up for Finley.

Tom was polite and professional. Explained everything clearly.

The people on the customer support phone were clear and efficient.
I just wished I could have had a engineer sooner than the 7 days offered.

The information Tom gave was really clear and the options were easy to understand. It helped that he was able to see details of our existing system. The option of a complete replacement was welcome.

Excellent service, and the staff were very helpful, friendly and professional.

Ordered from the website to repair our existing shower and all the parts were as described and fitted well

Customer care and solutions offered were satisfying.