Aqualisa Showers Reviews 

Everything was explained fully to me. Very helpful.
Friendly service throughout.

We had an issue with our shower controller, which is now resolved, the team was very helpful in a timely manner.

Easy ordering service online, very fast delivery, quality item with clear comprehensive installation instructions

Overall the booking procedure for securing an engineer was adequate.
It took however a couple of days to secure connection with a service representative.
In the two days I did try to book, I was informed that waiting time on the phone would be 30 minutes, this increased as I waited on the phone. I hung up at this stage.
I would like to see the representative make the service booking, rather than having to wait for a call from the service team to book a convenient date/time.
This would streamline the entire process and keep the client happy.

Ease of ordering a new shower. Somewhat expensive, but it means that I will not have to replace any wall tiles.

Helpful and understanding visit and communications.

Speaking to Lilly made an easy experience in arranging for an engineer to call to repair my Aqualisa shower. She was patient and understanding in me getting details of my problem across.
Contact was easy and my expectations were exceeded.
Thank you

In less than 2 years the shower has needed three visits due to it not working (first was a couple of weeks after installation). The first Aqualisa last 9 years without problems, so we upgraded - big mistake. Our shower is one of the basic designs, but I feel over time they have become too complex. Will never buy another one. My TRITON JADE has lasted over 10 years...no isssues and a fraction of the cost. Whathappens after the gurantee runs out...I have to pay!

Helpful and prompt service

After a long wait in their call centre queue I used their call back service and got through to Wendy who was exceptionally efficient in dealing with my query.

IT IS STRAIGHT FORWARD.
HAVING GOT THROUGH TO SOMEONE THEY LISTEN
AND THEN GIVE HELP AND ADVICE.
WHAT MORE DO YOU WANT.

Liam was very helpful when ordering my new shower. He was very clearly spoken, knowledgeable of the product, went through all the options and made the whole process very simple with no high pressure sell. I have had an Aqualisa shower for 14 years and it has been excellent.

Helpful and clear on options for resolving shower query

Very good customer service, friendly & explained everything very well

My problem was dealt with professionally and efficiently, a replacement part was sent out promptly. Communication very good.

Dino was extremely helpful and made the process that would be followed very clear. It was good to speak to a person and not have to key in lots of numbers and make responses to questions asked by a machine. I believe Aqualisa have their customer service process just right. very professional. I now wait for an appointment date and time. Terry

Absolutely rubbish don't waste your time or money. Problem after Problem.

Having left a message requesting a call back regarding my request for an engineer’s visit to inspect and service, if necessary, my Aquilisa Quartz shower unit, I received the call after a short break. The call was handled efficiently, with great courtesy and understanding by Shenai for which I thank her sincerely for her help. I await a call to schedule said service visit in the fullness of time and hope the outcome is dealt with in the same enviable fashion.

Daniel was clear and explained everything, booked in a new shower replacement for my elderly mother - seamless transaction

One of the most important aspects when you are dealing with a company over the phone is that when you are told you will get a call back, you actually get one and it is within the time frame you were given. This is exactly what Emily Dyer did and when I received the call my it was to tell me problem had been overcome. First class service Emily.