T. Rowe Price Reviews 

I worked with Holden at T. Rowe Price to set up a personal investment account, and the experience was extremely disappointing. The account was not set up correctly due to a lack of proper due diligence, which has now resulted in a mandatory two-week waiting period before I can purchase my intended investments.

This delay was entirely avoidable and unacceptable, especially when dealing with time-sensitive financial decisions. Because of this experience, I no longer feel comfortable using T. Rowe Price and will be taking my business elsewhere. I expected a much higher level of care, accuracy, and follow-through.

I called from work to the company, which handles our 401ks, having forgotten my login info etc. I haven't been on the site in 3 years. I wanted to fix my low contribution amount. Anyways, the rep I get asks me for the email. I don't remember. Asks for first car make and year. Give her info i thought it was and no answer. Asks me how much is in my 401k. It's a low amount and I ballpark it since I don't have a check stub on me. She gets an attitude and says "what?" I repeat myself. No answer. This goes on and on. Could've given her my social, birth town, moms maiden name, sent a selfie, ID, whatever. She never answers me on anything and gets more of an attitude. Finally she obviously doesn't believe me and says they will send out a form for me to sign with a notary to get back in my account. What's on this form I got? My name, address and social and a place for the notary to sign. I gave you all that info!!! Who's calling to steal a miniscule amount of money, with their job Info,with all their info minus to few things I couldn't remember putting from 3 years ago. Good thing for this random notary person watching me sign a piece of paper to mail back. Good job. Just let me log in or at the very least update my number. I'll never call them or use their services again. Besides being rude she made me feel like I was a criminal trying to LOG INTO MY OWN ACCOUNT FROM MY JOB.

I was attempting to do a withdrawal from my account, In order to receive it via direct deposit, a client must go through Plaid. When I verified my account via Plaid, the confirmation showed a different account number, one that did not belong to me. T Rowe canceled the transaction but basically told me it was not their problem and to contact Plaid. I did not agree to do business with Plaid. I was ddoing business with TRowe Price.

If you have a choice do not go with T. Rowe price. I have no choice but to work with them through an employer program and it’s a nightmare. Their system sends out an alert that someone tried to access my account, I call in to find out what the alert is for and they ask if I want to freeze access while they research, I directly ask what it will take to get the account unfrozen and they tell me I’ll regain access following their investigation. Great. What they don’t bother to tell me is that to regain access I have to get a form notarized stating I am who I am and I want my account unlocked and it needs to be sent by certified mail. Oh and the alert? Their “investigation” concluded it was a false alarm generated by their system - no one attempted to access my account.

If I could give less than 1 star, I absolutely would.
My experience with T. Rowe Price has been nothing short of a nightmare. After my father-in-law passed away, my husband contacted them about his accounts — an IRA and a trading account. When he sent through the death certificate, the representative told us there had been “suspicious activity” and that the Transfer on Death (TOD) designation on the trading account had been changed to a third party shortly before my father-in-law died. The rep said the account would be sent to their fraud department.
We were devastated — believing we would have to go to court to fight for what was rightfully my husband’s. We had to go through probate just to obtain the paperwork T. Rowe Price demanded before they would even disclose who the TOD had been changed to. That meant extra legal fees, unnecessary stress, and months of delay.
Then, after all that chaos, the truth came out: the first rep had made a massive mistake. The trading account had always been in my husband’s name. It was the IRA — with only about $10,000 in it — that had a third-party beneficiary. There was no apology, no accountability, nothing. Just silence and excuses.
But that wasn’t the end. For another six weeks, we were repeatedly told the funds were being transferred “soon.” Every time we called, we got a different story. They never respond to emails — apparently all written communication comes from their so-called “writing department” in the Czech Republic, which means every response is delayed by two to three months.
This entire process has been a cruel exercise in incompetence, miscommunication, and bureaucracy. Do not trust your life savings with T. Rowe Price. If this is how they treat grieving families and long-time clients, I shudder to think how they handle everyday investors.

T Rowe Price issued my tax form failing to include my SSN. I am unable to process any tax refund without the fully completed form (ie including my SSN). On requesting a corrected form (perhaps 2 minutes of work to add my 9 digit SSN), they refused. Their mistake and refusal to correct it is costing me over $12000. It is totally impossible to speak directly with their tax office who deal with these issues. I have asked on numerous occasions and have been told repeatedly that it is not possible to speak with them directly. As a result I have to deal with customer service, who do not have the authority or competence to resolve the issue, and simply pass messages back on forth. As a result I have formally complained by letter (3 letters), all asking for a written response to explain what is going on. As of today, almost 3 months since the first letter, I have not received any reply.
It is poor that such a large company makes such a fundamental mistake in issuing a tax form, but absolutely disgraceful that they refuse to correct the mistake and avoid all communication. I repeat, their appalling behaviour is costing me over $12000, simply because they will not correct an incomplete form that they issued incorrectly. Stay away from T Rowe Price!

Retirement services team is completely inept. They’ll pleasantly tell you all kinds of misinformation like, if you authorize us to lock your account to investigate where an unauthorized verification text came from the process will take 24-48 hours and then we will unlock the account. Two weeks later they’ll call you to tell you no fraud was found and to send them a notarized letter certified mail to regain access to your account. Non stop lies because the reps make up answers when they have no idea what the answer is.

I’m extremely disappointed with my experience at T. Rowe Price. I requested a rollover back in July and kept following up every two weeks. Each time, I was told to check with the other party and even that a new check might need to be sent. After months of frustration, I just found out they never sent the check in the first place. That means I was misled the entire time.

Right now, I’ve been sitting on hold for 45 minutes waiting for a supervisor to explain why this happened. This level of negligence and lack of transparency is unacceptable. If you value your time and money, be cautious about working with them.

As can be seen from the previous reviews actually getting something from a cal agent is not necessarily easy. But today I was helped by Claire Pew. What a different experience. She listens, asks and then does and if she does not know she asks and gets back to you!! Well done Claire and what a good hire

Trowe price are theifs. I had a package that they paid for with my money. They bought shipping label 30$. There was a sorting error and my mail wasn’t received on top do you ups error. UPS said they must pay the purchaser back (troweprice) and then I get refund through Trowe. Terow said there policy says if ups error we are not responsible. The executives said nope nope nope. So I said I am filing police report against Terow because someone is steeling millions that way.,

I called cops and have pending minor theft

My account was closed without my permission and thousands of dollars in fees were applied. I recieved a check in the mail with the proceedings. The tax burden will be more than I can bare. I can't tell you how devastating this is for me. Now I have to wait until someone calls "to resolve the issue" and it could be days from now.

T.Rowe Price is installing a new dashboard when a client logs in. At the moment there is the option to use the "older" legacy dashboard but I am told they have made the decision to phase it out in the near future. There is no advantage that I see to installing a new dashboard - just makes it difficult for us to try to figure out how to navigate it. The "old" one works just fine but management has been insensitive to my request to allow the legacy dashboard as an option.

trying to settle my deceased Mother's estate. Their life events coordinator only called once and left a message. Trying to return her message her by phone or email has resulted in silence. No responses. This after four weeks of attempting to get answers so that I can submit what they say they need. Calling their help line: they are very polite but no action results. Still no responses. I have investments of my own in other firms, who are much more responsive. I do not recommend T Rowe Price.

Matthew McGraw was awesome and very helpful!! Walked me through everything and had plenty of patience!!! Awesome to work with and very understanding!!! Thankyou!!!!

I wish it was possible to give a company negative stars. If you have a choice, please choose any other company. Unfortunately, my employer sponsored 401K is with them.

I was needing to take a hardship withdrawal to buyout my ex from my home. I was very careful to specify that I needed an additional amount withdrawn to cover my tax implications (I am not yet 59 1/2 so penalties as well as taxes). T Rowe did not take the specified amount out and because the net amount to me was correct, I did not catch it. They then claimed that by cashing the check for the correct amount to me, that was an agreement that everything was correct.

I asked T Rowe if they could remit the payment to the IRS retroactive to the 2024 tax year and send me an amended 1099-R. Customer service rep after rep kept dropping the ball and I had to chase them down for answers. Another yelper called them "obstructionist and dysfunctional" and I couldn't agree more. Throughout the whole process, they were evasive, vague and flat out gave wrong information all while trying to blame me for their screw up. They ultimately refused to remit MY MONEY to the IRS and send an amended 1099. claiming it was because it crossed a tax year. I have never heard of anything so stupid.

Please, if you have a choice, RUN. Use any other company.

Indifferent customer service reps who will pass you from pillar to post ....and still nothing gets done. I wish it was easier to take my IRA elsewhere but I am stuck with them as I am no longer a US resident.

Unbelievable. Poo Poo on me for advertiseing for some 20 years for T. R. Price by recommending to seminar participants, friends and family. My MISTAKE! Well its my fault for not doing my due deligence. I contacted T.R. Price once 20 years ago to open up a IRA and today to make a $1.00 (ONE DOLLAR) request which was denied "with attitude and a laugh and a so what". 2024 T.R. Price made my account 10% which is not nearly enough to force feed me T.R. Price non customer care courtesy to remain a client after requesting a form available online for anyone to download. T. R. Price would not mail to me without my social security number this available online form that anyone via the public can download. I mentioned that i am a senior citizen and do not have a printer for i do not have a need for a printer which may sound petty or strange to some but i ask you if i have not printede anything in 30 years why do i need to aquire a printer and then reinvest when the printer OS needs to be updated inorder to work. Nope no need and no this

t.

r. Price form is not that important to invest in a printer for a one time use. No i am not going to take my time to download to thumb drive and go to copy shop to print for i ffeel for the amount of $ i have invested in T.R. Price it would be more than reasonable to service my $1.00 request. Note: I did give all requested info from T. R. Price (?customer service ((NON)) other than ss # so T. Rowe price denied my request but in the same breath stated to download from the internet and when i do get a printer print it and send it via us mail. I even asked to the NON customer service that for $1.00 and apeasing a faithful (PAST) customer T.R.Price would jeopordize losing a customer. Well i was laughing in bewilderment as much as the T.R. Price NON customer service representative laughing when they remarked and i am paraphrasing, nope don't care. Now i have read other reviews and this attitude seems to be ongoing and the norm. The SP 2024 returns doubled what T.R. Price made me which makes since if the same people in charge of the investments are the same people in charge of customer care-sub par.

I talked to a gentleman named Robert and he explained everything to me detail by detail. The phone connection got messed up and I wasnt able to tell him how much I appreciate everything he did and how he explained things. Thank you.

THE WORST COMPANY. T. Rowe Price manages the Maryland 529 program and I have wasted over 6+ months dealing with them, they are mismanaging my funds and are extremely horrible to deal with. Customer service is abhorrent. These people should be in prison. Do NOT ever go with T. Rowe Price, you will be sorry!

What a nightmare. They completely messed up a small and simple 401(k) withdrawal, even sent the money to the wrong company at one point. I'm up to about eight phone calls and many hours on the phone. This came about because my company moved their 401(k) plan from Schwab, who has always been fantastic and empowers people to solve problems.