T. Rowe Price Reviews 

I moved to UK a decade ago. I managed my account with a sizable monies using TRP system flawlessley. Last night I tried to access the account. Several attemts made including call to USA. It costed me £30.Send email to info and another call today. Still no success. There MFA keep saying a code has beensent to my registered UK cell # but the code NEVER appers. There are no explnations or response from the Customer service or technical team. I in tend to transfer all monies to Empower. Great system,Great return. I wish the leadership just chec from their ivory towers

Good luck getting your money. Initiated a withdrawals weeks ago. Was told they’d mail me a form. Never got it. Called about it and they said they email them. Then sent the form back only to find out they provided the wrong form. Sent the new form two weeks ago. Still no money. Called and was told the check’s in the mail and takes about 10 days.

Not only will this company work for you, they will show you nothing but the BEST help, guidance and empathy. Keep up the good work T. Rowe Price. They Care!

I’d give 1 star if I could. Horrible customer service. Long put on holds. Takes 25-30mins to get anything done. They cost me a lot of $ due to microphone issues on their end. Timing the market & agent can’t hear me. Then they hang up on me & wait 24hrs again to call & apologize & didn’t put the order through. Go with Fidelity

By far the worst 401k plan I have been in !
Terrible customer service/support never enroll here if you can help it ! Thank me later!

TERRIBLE! I have been with them for 25 years with IRA funds and today I get a notice that, in addition to their high regular fund fees, I will be charged a $20 account service fee! Also, they will hit me with a charge when I cash out my funds. I am sick of this company and I will close out my remaining 5 funds and move it all to Fidelity! Choke on these fees T Rowe Price you are screwing investors with fees.

has high fees to where when the company doesn't match its not even worth using this company because they will just steal all our money

Terrible place if you are trying to get money from estate accout. It's been 6 months still that we have been getting the run around. We have talked to three people to get the funds and still no resolution.

Tried to resolve an issue. The person on the phone had no clue how to resolve it. Was told to call back Monday and gave me a different number to call. Meanwhile cant see my account on line...?

The woman on the phone acted like a damn robot. Was not helpful at all, and why the hell do it matter if the card I want my money to be sent to is a pay card or not. Then these folks already charge you 25 bucks to take your 401k completely out for being terminated, they add an additional 30 dollars for your money to be direct deposited, or even sent by express mail. I really hate how the 401k process is, I need all my money and way sooner than 5 to 7 business days, yall making it hard as hell to get the money.

This company is horrible . 472 days ago I left my job due to losing my son to death . It took fighting for 472 days to get my 401 money rolled over . First call I made 472 days was to get money to bury my child they said no your an active employee I was only a prn employee for the last 11 months so I never returned . Trowe made this the most god awful experience in my life they refused to help me they refused to give phone numbers to people who could help . They were nasty mean and there were so so many calls made by me . Don’t trust your money with these thieves . I would give them 0 stars but I had to click on something to proceed .

The repeated same familiar experience over and over again of calling, waiting on hold, having an associate say the call has to transfer to another department, then being placed on hold again, forced to wait again with that horrible hold music I have come to detest, and nobody picking up the phone - until (surprise) 4 p.m. How is it that a multi-billion dollar organization does not staff adequately for customer service forcing infuriatingly inconsiderate long wait on hold times?? Fidelity answers directly after a short time, several rings - what's THEIR secret?

Horrendous customer service - you can never get through to anyone on the phone. It is like they are a company to test and improve your patience limits and not improve your finances. After a long hold with terrible music, you either get put on hold again within the first 2 seconds or the person you have cannot provide answers to the simplest of questions about their system, forms, or activities. Run with your money and go to one of the other financial / investment institutions. They must be giving big big discounts to state college savings funds and employers to be the chosen ones as that is how I got stuck with them. I am taking all my money somewhere else now that I am a small business owner and can choose to do that.

Terrible experience with this firm compared to other financial firms. When I wanted to roll over funds to another firm they made me fill out paper forms, mail them to the other institution for signatures, then mail them back. What a 1950s way of doing business. I'm going to remove all my funds.

The company itself is a good company but they have one of the worst training platforms you will ever see and it's extremely confusing. I have been trading for over 30 years and have over 15 different brokerage accounts and t Rowe Price platform is the only one that is still confusing to me today and makes no sense. This will end up costing the investor money in the long run

A 401k account through my employer who chose T. Rowe Price to administer is how I came to know them and all I experienced was absolute frustration, anger, and disgust for this company and the staff! Horrble customer service, arrogant, self rightous female dogs that will put you on an endless hold if you even think of putting them on the spot or contradicting them! BETTER CHOICES OUT THERE!!!!!!!!!!

With a 20 year old 401K and IRA with TROWE I mostly just traded between funds occasionally, which wasn't much of a problem. Taking a simple loan against my 401k was easy enough as well, but when I had a complicated residence construction loan to process and needed a human being who was invested in understanding and processing my loan I found nothing but key-punching screen readers speaking for decisions they had no part of. It took 2 months (communication of paperwork issues killed the 30-day window on my first submission-with a correct payment structure) and several calls before I got a good rep (there is at least one). 3 different submissions of paperwork resulted in me getting the term wrong with 2x payments and now I have to repay it and start all over...my head hurts just thinking of calling them.

They have poor website and systems and use that as an excuse when they forget to trade withdrawals that had to be determined 3 years in advance and are on their website. No follow through to correct this situation just excuses that keep happening over and over when they said it shouldn't. Untrustworthy company.

I decided to transfer an IRA account with T Rowe to Schwab because the TRowe web site for opening new accounts has become dysfunctional. The money has left my TRowe account but no sign of it appearing in Schwab. A nice agent at T Rowe said it may take 17 more days but she cannot tell for sure.
This is horrible.

I called to go get my balance and at first spoke with one customer service and asked two questions to get verified, I did not have that information, so I said l will call back. The customer service was rude so I called back and got Ashley online who stated my account was locked. Was not sure Why she explained I was asked 2 authentication questions process but did not provide the right information. I explained to Ashley I told the previous agent I will call back and I had the information they asked. Ashly said I had to wait for a form in the mail but that did not make sence. I asked for supervisor who can review the call or help me and ashely placed me on hold to reach out to superviosr. She was very professional kept coming back on call to check inn and advicing me she was still speaking to supervisor . When she came back she asked the information they requested I provided . Ashley was very professional she placed me on hold and after a while she was able to speak to the manager and after they verified the information they requested , Ashely was able to get the account unlocked and she proceeded to help and answer all the question I had. so grateful for Ashley Id number TRPKF32. In the end was satisfied customer will be calling back tommorow to have the issue I had resolved I'm thankful I encountered this represenatative. and for her going the extra mile to help. Thank you Ashley.