T. Rowe Price Reviews 

I have had a 401K since it was established I think. I worked with multiple comanies who managed my funds and never had a problem. Then, my previous employer moved 401 K to TRowePrice. What a trainwreck! I had my first statement 31 days late, had my investments piegon holed in CDs while the stock maket flourished. I was in the dark because my first statement was over a month late. Once I found out I was out of the market and losing money it took over seven weeks to get an answer as to what happened. And that only after contacting the CEO, and even then it took weeks and weeks to get the answer that they had sent a notice - the one I never received. It was like the "dog ate my homework". By my calculations I lost 100k because it was bumbled around and misappropriated into a completely different type of investment than I had ever had.

It makes one wonder, when a major change in investment is made, should the owner not be required to approve it? It also begs the question, would we want our entire retirement exposed to the whims of some office flunkie to move it and send a notice, like the one I never received?

I have ZERO respect for a company who take months to figure out an answer to a simple question.

I posed the same question to my previous 401K managers - Merrill Lynch - I had answers in one hour, documents the following day, and a call from management two days later to follow up. Trowe Price looks like a JV team compared to Merill lynch. If I had not contacted the CEO I would have waited until after my retirement to get answers.
Therfore I can recommend my lawn guy over Trowe price to manage assets.
Bad enough they are less efficient than others, but the salt in the wound is that they really do not care.

Since I do not get the respect that accompanies a prompt response, this is the first in a long series.

My very 1st time using the services "Bad Experience". I was on the phone for almost 1 hour to complete a withdraw from my plan which I tried to do myself but could not because the third party "Plaid" does not list my bank. So my options were to pay extra to get it quicker or they can mail me a check that could take 7-14 days. Then they calculated the amount that would be taken out for federal taxes which ended up double the amount it should have been. When I asked where on the site could I get my document they said they mailed it to me that I cannot get this on the site.. "RIP OFF"

Do not invest here. Horrible business and even worse customer service. Lots of hidden fees in the fine print.

i would never recommend these people first i called and they hung up on me. Then i called back and i was talked to like he was doing me a favor. That refunded my money would take some time. People please do not leave your money with these people you will never get your money

I once did a partial withdrawal from a sum of money from T RowePrice from a previous employer, to be direct deposited into my checking acct. When it didn’t show up, I called TRP and my bank for days. TRP said it was done and my bank hadn’t pulled it. My bank said it wasn’t there. Turned out, TRP’s last excuse was that my bank acct. wasn’t listed in my TRP acct. name(I go by my middle name). Turned out to be not so. Finally told it was a typo-error at TRP( not sure what’s true- not a banking problem in my mind). TRP encourages feedback to the board-I did. I ate $144 NSF fees at my bank as a result. Simply asked was the loss/ expense on me- no response, no offer of assistance, nothing. I’ve since had 2 occasions where TRP uses an independent verification company where I’ve been asked the birth month and age of distant relatives with the same names-one goes by his middle name. Answer is impossible if you don’t know which relative, difficult even if you do being distant relatives. I failed each as they asked the questions based on first name which, again, delayed my money. Guess I would have expected a reply as they encourage feed back. Guess I get it , except, TRP takes no responsibility. Think I’ll see where I can park my little money where people treat it like theirs!

The worse 401 retirement company and I wish like hell, my employer didn’t switch to them. Your money will not grow here.

I'm an expat with a TRowePrice retirement account. I requested a wire transfer be made to a US bank for my year 2022 RMD. TRowePrice has previously made wire transfers to this bank for me. However, I had to go through a validation process to authorize the wire transfer. Of the questions asked, one required that I confirm a telephone number that I used 20 years ago! I couldn't remember the telephone number so I failed the validation process and they would not perform the wire transfer even though they had previously made transfers to this same bank. Their "Specialist" told me there was no one else within TRowePrice that I could talk to. Their "solution" was to mail a check to my foreign address and I would have to make arrangements to get this check cashed. Imagine the delay in international mail and the complications of cashing a USA check in a foreign country! In my opinion, TRowePrice has little concern for customer service.

What a shady company. Had an old 401k with them and they decide to liquidate my investments and move them to a random 3rd party broker that I've never heard of without my consent. To top it all off - that 3rd party charged a $40 fee for setting up an account that I did not authorize. They did NOT notify me in advance that this would happen- only after the fact. They did not send me a message about this via their portal either. They claimed some nonsense about "plan provisions" being the reason for the unauthorized transaction. IF they were an ethical company then they should notify customers in writing and via their portal at least 60 and 30 days in advance, considering this is a major unauthorized transaction. I wouldn't doubt that they're hoping customers don't notice, so that the 3rd party gets to eat away customers' hard earned cash in obscure fees. Not to mention confidential information being transferred over to a 3rd party without explicit consent. They clearly have unethical practices and I suspect this is only the tip of the iceberg. Avoid at all costs!

DO NOT sign up for a 529 account with this company. The only reason I registered for a 529 account here as opposed to my state/other was the Online Gifting Portal functionality so my friends and family could easily send money and not have to write a check and send in the mail. My sons first birthday came in July and all of my family members notified me it wasn't working! I reached out to Trowe support and they have not resolved this issue as of 9/13/2022. No communication, no sense of urgency. I keep following up and they "make a note" that I called. As of 9/13/2022 (over a month broken) they still can not give me a timeline of when it will be fixed. In the financial services industry, this slow resolution time is unheard of. I'm looking at alternatives now. I urge any reader to consider another company for a 529 savings plan. You've been warned!

During the “pandemic” I was able to call or file online for a loan or withdrawal and have the money deposited in my bank account 2 days later. No paperwork involved at all. Now that the “pandemic” is over suddenly the T Rowe price company has fell back into the Stone Age and lost the technology to do anything electronically. I wanted to take a loan from my retirement fund which should be streamlined and quick and easy just as it was during the pandemic, instead I had to request paperwork to be mailed to me so I could fill it out and mail it back with the amount requested. That took two weeks. Then after T Rowe price received the loan paperwork it took a few days to process through the loan department. It happened to be a Friday when it processed so of course since the technology seems to have been lost to just deposit the money into my bank account electronically, they had to print and mail a damn check which obviously didn’t mail out til Monday? Here it is Thursday and still no check in the mail. What’s funny is I paid off a loan I previously had through my retirement account and even though that was actually done electronically from my bank account it still took T Rowe price 2 weeks to even process that. The point of this email is that it’s 2022 and T Rowe price has decided that after the “pandemic” that the company can no longer keep up with modern times and so they will do everything by paper and mail. Welcome back to the Stone Age!

My first experience with their company thru remote personnel post COV 7/22 has been horrific at best. With a acquisition of our national bank by M&T, they have private questions to access info. that is off the map of any institution in my 67 year life.

So now I get to receive a form that needs notarized, and the account setup from the acquisition is reason they even have my 401k funds. Terrible contact with remote agent asking private info after provided SS#/address/etc! Ridiculous customer service, I don't intend to use them at all cost.

A second agent (maybe not remote had same experience, requested manager & was not optional without a specific question answered I'd never had before!

Normally I would give T Rowe Price a very good review. However, I have not been able to access my account from Ireland where I am currently living since they instituted new security measures.
The phone assistants do not understand the rules or how to help me. Multiple calls have not helped.
The authenticating apps they want me to use locked up my phone and they seem incapable of dialling ireland to leave a text message.
Truly terrible customer service. I hope someone there sees this and does something to HELP.

Terrible company, literally have refused to refund my funds after repeated attempts to get the funds out of a trading account. They supposedly have no investment data, very suspicious & frankly deceitful.

Avoid like the plague. Sean Munn

I had to go through 3 people just to get my banking info changed to send a payment to me each month. After 30 minutes and 3 people I got a person who didn’t know what he was doing and couldn’t send me a confirmation that it was done.

Most companies have a place you can do this action online but T Rowe Price makes it pretty difficult. Will be moving my account.

It takes forever to get to a customer service rep. Website is very confusing and not entirely useful. We recently had to change bank accounts for direct deposit for both IRA distributions and a pension. They are handled by separate divisions of the company , necessitating two separate calls (and endless wait time) and two different processes to make the change. When a pension deposit still went to the wrong account after multiple conversations with reps, the last one asked if I had “sent in the form.”. First time anyone ever mentioned it! I really lost it at that point. And the form was not available on the web site - you had to call and ask for it! I think I was dealing with a kid in his first week or so on the job, judging from the loooong holds, but at least he got that right.

Highly recommended. Very satisfied with their service, advice, and online tools.

Wouldn't move my money anywhere else.

I am a long time T. Rowe investor. I have been with them over 10 years and in the past have recommended their services to others. Very recently customer service at T. Rowe has taken a nosedive. My web page has errors and parts of it are not working. You get a message that says please call when you try and contact them via email and when you call you get a message that says get a number and wait in line, eventually we will call you, but they never do. At this point and time T Rowe does not have the security, technology, or personnel to maintain the level of investments they now have. Adding additional resources to your account there would be a mistake. As would be opening a new account. You can't blame all of the world's problems on Covid. Many businesses are thriving. Tax season comes at the same time each year. Maybe you should have been preparing for it months ago? Your customer services are unsatisfactory and I won't be rolling over my $401K there like I had planned to.

This review is in response to T.Rowe Price’s (TRP) concerted efforts to prevent me from getting access to my parents trust after their passing. As an executor and trustee I had full and legal rights to these funds. My estate attorney was “quite frankly ASTOUNDED” by their refusal to share information with me in spite of my status of trustee. The tactics used to inhibit access were as follows: TRP representatives NEVER provide customers with their last name or phone numbers so you can contact them. They only provide the main switchboard number. This totally prevents you from contacting the same person directly for follow-up. They NEVER provide case numbers or confirmations numbers, and refused to let me speak with their supervisors. They repeatedly provided incorrect information when providing directions on how to fill out forms. They made several mistakes on the various account registration causing tax nightmares.
If you find yourself in this situation I recommend you contact the Assistant Attorney General, Maryland Office of the Attorney General, Securities Division.