Many thanks for your help. I really like Twinkl and their materials, which is why I created a Twinkl account. I signed in with my Apple account once without realizing it would create a subscription.... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Excellent resources, long time subscriber. Particularly useful for me as an advisory teacher who works in many different schools and across a number of key stages. Issue with my account/subscription... Toon meer
Bedrijf heeft geantwoord
Dear Twinkl Support Team, Thank you so much for your excellent support and assistance. I truly appreciate your quick responses and dedication to helping me. A special thank you to Monica for h... Toon meer
Bedrijf heeft geantwoord
Twinkl have been very helpful - always replied almost immediately and did everything they could to help resolve any issues. Great customer service team. I forgot to cancel my membership and was charg... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Twinkl Educational Publishing is an online educational publishing house, producing teaching and educational materials.
Contactgegevens
Ecclesall Road 197, S11 8HW, Sheffield, Verenigd Koninkrijk
- twinkl.co.uk
4,7
Uitstekend
3K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 95% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
I dealt with someone considerate
I dealt with someone considerate, who managed to tackle my issue without wasting time. The services are recieved are good.
1 april 2026
Review zonder uitnodiging
Antwoord van Twinkl Educational Publishing
Hello Athenkosi,
Thank you so much for your lovely review — we’re so happy to hear you had a good experience with us and so glad that the Twinkl Cares team helped you.
If there’s anything else we can help with or anything you'd like to share further, we’d love to hear from you.
Best wishes,
Twinkl
Very quick reply to my initial email
Very quick reply to my initial email, plus quick follow up emails also. Issue was resolved almost immediately.
30 maart 2026
Review zonder uitnodiging
Antwoord van Twinkl Educational Publishing
Hello Laura,
Thank you so much for your lovely review — we’re so happy to hear you had a good experience with us and so glad that the Twinkl Cares team helped you.
If there’s anything else we can help with or anything you'd like to share further, we’d love to hear from you.
Best wishes,
Twinkl
Fair and Efficient
Efficient, quick, totally fair and helpful....why aren't all businesses run like this? Cannot be more grateful for you all sorting out my issue so promptly, thank you to Heather who dealt with me.
30 maart 2026
Review zonder uitnodiging
Antwoord van Twinkl Educational Publishing
Hello there,
Thank you so much for your lovely review — we’re so happy to hear you had a good experience with us and so glad that Heather helped you.
If there’s anything else we can help with or anything you'd like to share further, we’d love to hear from you.
Best wishes,
Twinkl
Great resources - poor customer service.
Twinkl's website has an amazing wealth of helpful resources for parents, I cannot fault it at that. However, what lets it down is it's failure to deliver on it's promises.
I ordered a free gift from November 2025, and was repeatedly told it would be delivered within 2 weeks. Multiple weeks have passed and I still do not have my free gift. I am getting fed up of having to repeatedly chase the "Twinklcares" email address and being fobbed off. Twinkl clearly doesn't care...
EDIT:
They have replied below to state they cannot find my enquiry, yet today I have received a response stating my free gift is in the post… where have I heard that before?
28 maart 2026
Review zonder uitnodiging
Antwoord van Twinkl Educational Publishing
Hello Kirsty,
Thank you for taking the time to leave a review — we’re really sorry to hear you’ve been having trouble with the delivery of your free gift.
We’ve checked but haven’t been able to locate your query from you in our system just yet. When you have a moment, could you please reach out to us at twinklcares@twinkl.co.uk?
We’d love to help get this sorted for you as soon as possible.
Look forward to hearing from you,
Twinkl
Rebecca was amazing when helping me today
Rebecca was amazing, she listened and understood and got me to resolution quickly.
31 maart 2026
Review zonder uitnodiging
Antwoord van Twinkl Educational Publishing
Hello there Catherine,
Thank you so much for your lovely review — we’re so happy to hear you had a good experience with us and so glad that Rebecca helped you.
If there’s anything else we can help with or anything you'd like to share further, we’d love to hear from you.
Best wishes,
Twinkl
Twinkl responded to my query straight…
Twinkl responded to my query straight away and dealt with the issue in a professional manner. Thank you.
29 maart 2026
Review zonder uitnodiging
Antwoord van Twinkl Educational Publishing
Hello there Sahira,
Thank you so much for your lovely review — we’re so happy to hear you had a good experience with us and so glad that the Twinkl Cares Team helped you.
If there’s anything else we can help with or anything you'd like to share further, we’d love to hear from you.
Best wishes,
Twinkl
Twinkl is helpful in my library…
Twinkl is helpful in my library activities and decorations. My learners enjoy the activities I generated from here.
29 maart 2026
Review zonder uitnodiging
Antwoord van Twinkl Educational Publishing
Hello there Rezia,
Thank you for your review, we really appreciate it.
It is lovely to hear that you are enjoying the resources you have explored so far :)
If there’s anything else we can help with or anything you'd like to share further, we’d love to hear from you.
Best wishes,
Twinkl
I have found many interesting games tha…
I have found many interesting games tha help me in my work woth pupils and students. They enjoyed a lot...
25 februari 2026
Review zonder uitnodiging
Antwoord van Twinkl Educational Publishing
Hello there Ala,
Thank you for your lovely review, we really appreciate it.
It is great to hear that you are enjoying the site and resources you have explored so far :)
If there’s anything else we can help with or anything you'd like to share further, we’d love to hear from you.
Best wishes,
Twinkl
The advice given was really clear
26 maart 2026
Review zonder uitnodiging
Antwoord van Twinkl Educational Publishing
Hello Sienna,
Thank you so much for your lovely review — we’re so happy to hear you had a good experience with us.
If there’s anything else we can help with or anything you'd like to share further, we’d love to hear from you.
Best wishes,
Twinkl
Exceptionally supportive team
I have an individual account on Twinkl, and I must say the team is exceptionally supportive. Ellie assisted me with all my membership and service-related queries. I am very happy with the support provided by the team.
22 maart 2026
Review zonder uitnodiging
Antwoord van Twinkl Educational Publishing
Hello there,
Thank you so much for your lovely review — we’re so happy to hear you had a good experience with us and so glad that Ellie helped you.
If there’s anything else we can help with or anything you'd like to share further, we’d love to hear from you.
Best wishes,
Twinkl
Antwoord van Twinkl Educational Publishing
Hello there Lexie,
Thank you so much for your lovely review — we’re so happy to hear you had a good experience with us and so glad that the Twinkl Cares Team helped you.
If there’s anything else we can help with or anything you'd like to share further, we’d love to hear from you.
Best wishes,
Twinkl
The staff are great and helpfulp
21 maart 2026
Review zonder uitnodiging
Antwoord van Twinkl Educational Publishing
Hello there Jenan,
Thank you so much for your lovely review — we’re so happy to hear you had a good experience with us and so glad that the Twinkl Cares team helped you.
If there’s anything else we can help with or anything you'd like to share further, we’d love to hear from you.
Best wishes,
Twinkl
Quick responses and precise steps to…
Quick responses and precise steps to follow made this a great experience for me. Thank you so much, Amayrane for all the help!
22 maart 2026
Review zonder uitnodiging
Antwoord van Twinkl Educational Publishing
Hello there Gwala,
Thank you so much for your lovely review — we’re so happy to hear you had a good experience with us and so glad that Amayrane helped you.
If there’s anything else we can help with or anything you'd like to share further, we’d love to hear from you.
Best wishes,
Twinkl
Customer service review
Issue with cancellation rectified and great service received.
20 maart 2026
Review zonder uitnodiging
Antwoord van Twinkl Educational Publishing
Hello,
Thank you for taking the time to leave a review — we’re really sorry to hear you’ve been having trouble with cancelling your membership.
We’ve checked but haven’t been able to locate your query from you in our system just yet. When you have a moment, could you please reach out to us at twinklcares@twinkl.co.uk?
We’d love to help get this sorted for you as soon as possible.
Look forward to hearing from you,
Twinkl
Excellent customer service who…
Excellent customer service who corrected an error very quickly; excellent communication via email. Lovely resources to support classroom learning,
19 maart 2026
Review zonder uitnodiging
Antwoord van Twinkl Educational Publishing
Hello Jay,
Thank you so much for your lovely review — we’re so happy to hear you had a good experience with us and so glad that the Twinkl Cares team helped you.
If there’s anything else we can help with or anything you'd like to share further, we’d love to hear from you.
Best wishes,
Twinkl
Ottimo supporto e assistenza
Twinkle è una piattaforma di materiale "didattico" ben strutturato e diversificato. Inoltre devo ringraziare l'assistenza di Twinkle per il supporto molto cordiale e professionale, in particolare Beccy, Amayrane e Alexandra.
19 maart 2026
Review zonder uitnodiging
Antwoord van Twinkl Educational Publishing
Ciao,
grazie per la tua bellissima recensione, la apprezziamo davvero molto.
È fantastico sapere che ti stanno piacendo il sito e le risorse che hai esplorato finora e che sei soddisfatta dell'assistenza fornita da Beccy, Amayrane e Alexandra :)
Se c'è qualcos'altro in cui possiamo aiutarti o se desideri condividere ulteriori commenti, saremo lieti di ricevere tue notizie.
Cordiali saluti,
Twinkl
After few chats and emails
After few chats and emails. Twinkl was able to solve the issue that I had.
13 maart 2026
Review zonder uitnodiging
Antwoord van Twinkl Educational Publishing
Hello,
Thank you so much for your lovely review — we’re so happy to hear you had a good experience with us and so glad that the Twinkl Cares team helped you.
If there’s anything else we can help with or anything you'd like to share further, we’d love to hear from you.
Best wishes,
Twinkl
Issue sorted in 24 hours!
I had an issue with payments and sent a message via twinkl chat- i had an email soon after and Heather has helped sort the issue easily, simply and quickly.
16 maart 2026
Review zonder uitnodiging
Antwoord van Twinkl Educational Publishing
Hello Nia,
Thank you so much for your lovely review — we’re so happy to hear you had a good experience with us and so glad that Heather helped you.
If there’s anything else we can help with or anything you'd like to share further, we’d love to hear from you.
Best wishes,
Twinkl
I was very pleased and satisfied either…
I was very pleased and satisfied either way the support and assistance I received by the customer support, especially from Alexandra, who was very helpful and effective in solving my request
14 maart 2026
Review zonder uitnodiging
Antwoord van Twinkl Educational Publishing
Hello there Manuela,
Thank you so much for your lovely review — we’re so happy to hear you had a good experience with us and so glad that Alexandra helped you.
If there’s anything else we can help with or anything you'd like to share further, we’d love to hear from you.
Best wishes,
Twinkl
Really appreciate the quick customer…
Really appreciate the quick customer service carried out on a weekend too.
14 maart 2026
Review zonder uitnodiging
Antwoord van Twinkl Educational Publishing
Hello Gemma,
Thank you so much for your lovely review — we’re so happy to hear you had a good experience with us and so glad that the Twinkl Cares team helped you.
If there’s anything else we can help with or anything you'd like to share further, we’d love to hear from you.
Best wishes,
Twinkl
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