The Twinkl team is amazing from resolving my account to setting me up and helping me get my admin sorted. I am truly honored. Thank you Nashima for helping me with my account and sorting up my payment... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I have no time to create materials for my classes, and they are always there to save the day! Not only that, but their customer support is very helpful, particularly Amy. She is very proactive in look... Toon meer
Bedrijf heeft geantwoord
I recently had a payment issue with my Twinkl subscription, and I’m delighted to share how smoothly and positively it was resolved. The customer support team was incredibly responsive, professio... Toon meer
Bedrijf heeft geantwoord
The support person, Arvin, replied to my email quickly and with different options for my query. He was helpful and worked through the issue, comunicating what had been done.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Twinkl Educational Publishing is an online educational publishing house, producing teaching and educational materials.
Contactgegevens
Ecclesall Road 197, S11 8HW, Sheffield, Verenigd Koninkrijk
- twinkl.co.uk
4,7
Uitstekend
3K reviews
Heeft 93% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Olivia cares are the one who assists me…
Olivia cares are the one who assists me and she helps me a lot. Really fast and efficient. Love her work.
8 mei 2026
Review zonder uitnodiging
Cobros adicionales
aún cuando se realiza la cancelación del servicio, twinkle sigue cobrando libremente mes a mes. Se realiza la solicitud y habiendo estado ya cancelada la suscripción te la activan nuevamente. Siguen cobrando como si nada. No permite eliminar cuenta no datos financieros.
6 maart 2026
Review zonder uitnodiging
Antwoord van Twinkl Educational Publishing
Hola Sandra,
Gracias por tomarte el tiempo de escribir una reseña; lamentamos mucho que hayas tenido problemas para cancelar tu suscripción.
Hemos comprobado nuestro sistema, pero aún no hemos podido localizar tu consulta. Cuando tengas un momento, ¿podrías ponerte en contacto con nosotros en twinklcares@twinkl.co.uk?
Nos encantaría ayudarte a resolver esto lo antes posible.
Esperamos saber de ti,
Twinkl
Great experience with customer support…
Great experience with customer support regarding my subscription
7 mei 2026
Review zonder uitnodiging
Antwoord van Twinkl Educational Publishing
Hello Olga,
Thank you so much for your lovely review — we’re so happy to hear you had a good experience with us.
If there’s anything else we can help with or anything you'd like to share further, we’d love to hear from you.
Best wishes,
Twinkl
Great service
Great service, very fast and prompt to reply and help with a query.
7 mei 2026
Review zonder uitnodiging
Antwoord van Twinkl Educational Publishing
Hello there AnneMarie,
Thank you so much for your lovely review — we’re so happy to hear you had a good experience with us and so glad that the Twinkl Cares team helped you.
If there’s anything else we can help with or anything you'd like to share further, we’d love to hear from you.
Best wishes,
Twinkl
I recently had a payment issue with my…
I recently had a payment issue with my Twinkl subscription, and I’m delighted to share how smoothly and positively it was resolved. The customer support team was incredibly responsive, professional, and kind throughout the process. They listened carefully, reassured me, and worked quickly to find a solution that left me feeling valued as a customer.
Not only was the issue resolved with a positive outcome, but the way Twinkl handled it truly highlighted their commitment to supporting educators and families. It’s clear they care deeply about their community and go the extra mile to ensure everything runs smoothly.
I’m grateful for their excellent service and even more confident in recommending Twinkl to others. Their resources are fantastic, and their customer care is just as impressive!
6 mei 2026
Review zonder uitnodiging
Antwoord van Twinkl Educational Publishing
Hello there Debra,
Thank you for your lovely review, we really appreciate it. We’re so happy to hear you had a good experience with us
It is fantastic to hear that you are enjoying the resources you have explored so far and that you are pleased with the support that the Twinkl Cares team provide :)
If there’s anything else we can help with or anything you'd like to share further, we’d love to hear from you.
Best wishes,
Twinkl
Amazing service
Amazing service! Quick, responsive and very supportive... can't recomment enough!
6 mei 2026
Review zonder uitnodiging
Antwoord van Twinkl Educational Publishing
Hello there Emma,
Thank you so much for your lovely review — we’re so happy to hear you had a good experience with us and so glad that the Twinkl Cares team helped you.
If there’s anything else we can help with or anything you'd like to share further, we’d love to hear from you.
Best wishes,
Twinkl
امتنان
كان لدي مشكله في الدفع وتم اعطائي ٧ أيام مجانا لحين استكمال عملية الدفع شكرا توينكل
5 mei 2026
Review zonder uitnodiging
Antwoord van Twinkl Educational Publishing
مرحباً،
نشكرك جزيل الشكر على تقييمك الرائع، يسعدنا جداً أن تجربتك معنا كانت مميزة.
إذا كان هناك أي شيء آخر يمكننا مساعدتك فيه أو أي شيء تود مشاركته معنا، يسعدنا التواصل معك.
مع أطيب التمنيات، توينكل
Twinkl Tteam is on the lead...
The Twinkl team is amazing from resolving my account to setting me up and helping me get my admin sorted. I am truly honored. Thank you Nashima for helping me with my account and sorting up my payment dates, Thank you Kate and Laura for all the major assistance you have given me. Thank you Twinkl Team. Lead on and never look back or give up.
5 mei 2026
Review zonder uitnodiging
Antwoord van Twinkl Educational Publishing
Hello Zuziwe,
Thank you so much for your lovely review — we’re so happy to hear you had a good experience with us and so glad that Nashima, Kate and Laura helped you.
If there’s anything else we can help with or anything you'd like to share further, we’d love to hear from you.
Best wishes,
Twinkl
Great costumer service :)
I was having a few issues accessing my account but Hendrika and Amy continued to email me with suggestions and guidance until the issues were resolved. Thank you so much - love Twinkl :)
1 mei 2026
Review zonder uitnodiging
Antwoord van Twinkl Educational Publishing
Hello there Debbie,
Thank you so much for your lovely review — we’re so happy to hear you had a good experience with us and so glad that Hendrika and Amy helped you.
If there’s anything else we can help with or anything you'd like to share further, we’d love to hear from you.
Best wishes,
Twinkl
Excellent range of resources and…
Excellent range of resources and wonderful customer service - Emma was amazingly supportive.
Highly recommend.
4 mei 2026
Review zonder uitnodiging
Antwoord van Twinkl Educational Publishing
Hello there Tolu,
Thank you for your lovely review, we really appreciate it.
It is fantastic to hear that you are enjoying the resources you have explored so far and that you are pleased with the support that Emma provided :)
If there’s anything else we can help with or anything you'd like to share further, we’d love to hear from you.
Best wishes,
Twinkl
The support person
The support person, Arvin, replied to my email quickly and with different options for my query. He was helpful and worked through the issue, comunicating what had been done.
4 mei 2026
Review zonder uitnodiging
Antwoord van Twinkl Educational Publishing
Hello there,
Thank you so much for your review — we’re so happy to hear you had a good experience with us and so glad that Arvin helped you.
If there’s anything else we can help with or anything you'd like to share further, we’d love to hear from you.
Best wishes,
Twinkl
Alyssa was great at handling my…
Alyssa was great at handling my enquiry. She was so speedy and polite. Thank you very much.
2 mei 2026
Review zonder uitnodiging
Antwoord van Twinkl Educational Publishing
Hello there Karena,
Thank you so much for your review — we’re so happy to hear you had a good experience with us and so glad that Alyssa helped you.
If there’s anything else we can help with or anything you'd like to share further, we’d love to hear from you.
Best wishes,
Twinkl
Support team through email were very…
Support team through email were very helpful and prompt in responding and resolving my enquiries.
2 mei 2026
Review zonder uitnodiging
Antwoord van Twinkl Educational Publishing
Hello there Harmony,
Thank you so much for your review — we’re so happy to hear you had a good experience with us and so glad that the Twinkl Cares Team helped you.
If there’s anything else we can help with or anything you'd like to share further, we’d love to hear from you.
Best wishes,
Twinkl
prompt and efficient repy
1 mei 2026
Review zonder uitnodiging
Antwoord van Twinkl Educational Publishing
Hello there,
Thank you so much for your review — we’re so happy to hear you had a good experience with us and so glad that the Twinkl Cares team helped you.
If there’s anything else we can help with or anything you'd like to share further, we’d love to hear from you.
Best wishes,
Twinkl
Antwoord van Twinkl Educational Publishing
Hello there Miss Dee,
Thank you for your review, we really appreciate it.
It is fantastic to hear that you are enjoying the resources you have explored so far :)
If there’s anything else we can help with or anything you'd like to share further, we’d love to hear from you.
Best wishes,
Twinkl
Quick response
The response was swift and the issue was rectified.
30 april 2026
Review zonder uitnodiging
Antwoord van Twinkl Educational Publishing
Hello there Adesua,
Thank you so much for your review — we’re so happy to hear you had a good experience with us and so glad that the Twinkl Cares team helped you.
If there’s anything else we can help with or anything you'd like to share further, we’d love to hear from you.
Best wishes,
Twinkl
When it came to reluctantly cancelling…
When it came to reluctantly cancelling member ship due to my retirement, Amayrane was excellent at immediately getting to it and putting the process in motion
I hope the finance team are as efficient with the refund.
It is a huge stack of superb resources at your fingertips, thoroughly recommend, but now Im off to enjoy my pension! Sayonara!
29 april 2026
Review zonder uitnodiging
Antwoord van Twinkl Educational Publishing
Hello there Nigel,
Thank you for your lovely review, we really appreciate it.
It is fantastic to hear that you've enjoyed the site and resources you have explored and that you are pleased with the support that Amayrane provided :)
If there’s anything else we can help with or anything you'd like to share further, we’d love to hear from you.
Thank you for your support during your career. Wishing you a wonderful and relaxing retirement.
Best wishes,
Twinkl
had a really positive experience with
had a really positive experience with the Twinkl website. Not only did they quickly identify that I had accidentally taken out a double membership, but they also promptly refunded the extra fee and cancelled the duplicate membership without any hassle or unnecessary questions.
Their customer service was excellent, and Gemma in particular was extremely helpful and efficient throughout the process.
28 april 2026
Review zonder uitnodiging
Antwoord van Twinkl Educational Publishing
Hello Mala,
Thank you so much for your lovely review — we’re so happy to hear you had a good experience with us and so glad that Gemma helped you.
If there’s anything else we can help with or anything you'd like to share further, we’d love to hear from you.
Best wishes,
Twinkl
Quick help, kind support
Kim, Laura and Amy from Twinkl customer support have been amazing at helping me with my questions. Quick email replies and and resolution of my issue. Thanks👍🏻
27 april 2026
Review zonder uitnodiging
Antwoord van Twinkl Educational Publishing
Hello there Aylin,
Thank you so much for your review — we’re so happy to hear you had a good experience with us and so glad that Kim, Laura and Amy helped you.
If there’s anything else we can help with or anything you'd like to share further, we’d love to hear from you.
Best wishes,
Twinkl
Genial atención
Genial atención, siempre me resuelven todo y la página genial!
24 april 2026
Review zonder uitnodiging
Antwoord van Twinkl Educational Publishing
Hola María,
Gracias por tu reseña tan amable, la apreciamos mucho.
Nos alegra saber que estás disfrutando del sitio y de los recursos que has explorado hasta ahora, y que estás satisfecha con el apoyo que te brinda el equipo de Twinkl Cares :)
Si necesitas algo más o quieres compartir algo más, no dudes en contactarnos.
Saludos cordiales,
Twinkl
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