Twinkl Educational Publishing Reviews 

All-around exceptional site with spectacular customer service. Thank you especially to Heather and Jillian!

Had trouble resetting my password and twinkl were so quick in responding and helping me sort out the issue.

Too many resources available to choose from perfectly tailored for each level.

Fast response and helpful with solving the issue

When I worked in a school this was an invaluable resource. When I retired through ill health I still used it to help my grandson.

我非常满意 Twinkl 的使用体验。网站整体设计清晰，分类细致，无论是教学计划、课堂活动还是课后练习，都能快速找到高质量的资源。下载速度很快，PDF 和互动资源预览功能也很实用，大大节省了备课时间。

尤其值得称赞的是搜索和筛选系统——可以按年级、科目、课程大纲快速定位内容，对老师非常友好。另外，网站上还有丰富的可编辑模板，灵活适配不同的教学场景。

I am really impressed with Twinkl customer service, I was able to talk to someone quickly. I was put through to Ellie who was extremely helpful and was able to extend my subscription by a few weeks, thank you!

Twinkl has really gone above and beyond in terms of customer service. I was temporarily locked out of my account and the team was able to look into my problem and restore accessiblity within hours. It really helped me meet my deadlines to download the lessons that I needed. Kudos to Emma and Lauren for diligently following up. It's nice to have a human touch!

Lovely to speak to a real person and not to be directed to press a litany of buttons!!
Kim was very helpful and proficient.

I signed up for a free trial and continued to be charged €13.99/ month with out any notifications or receipts of payments. It pure stealth from a website that I thought was very reputable. Very disappointed with the service

I had a problem with subscription and it was resolved by the team within an hour. All via 2 emails. Thank you Alyssa and Hendrika.

The Twinkle documents are very useful for teaching ESL students. They learn very quickly from the documents your website provides.

Excellent customer service! The support team was very helpful, responsive, and professional. They answered all of my questions promptly and assisted me throughout the refund process. I appreciate their patience and dedication to resolving my concerns. Thank you for your outstanding support!

I originally signed up for a free trial with Twinkl and, as often happens with a busy life, I completely forgot about it. About eight months later, I realised that I had never cancelled the subscription and had been making payments the entire time without noticing.

As soon as I discovered the issue, I contacted Twinkl. Their customer support team responded incredibly quickly and professionally. They explained that, in line with company policy, they could refund only the most recent payment. I understood their position and was satisfied with that outcome.

They also kindly offered me three months of free access after confirming that I had barely used the account. I declined the offer but mentioned that a full refund would certainly be appreciated, while also acknowledging that I understood the reasons they had given for not providing one.

After reviewing my account and verifying that I had genuinely never used the service, Twinkl went above and beyond. In a gesture of goodwill, they decided to refund the entire amount I had paid over those eight months.

That level of honesty, fairness, and customer care says a lot about a company's values. Twinkl could have simply followed their policy and left it at that, yet they chose to do what they felt was right. Experiences like this build trust, and because of how they treated me, I know I'll be using their services in the future as I continue my journey toward becoming a teacher.

The customer support staff was very helpful and respectful, we resolved my issue quite quickly

I have been using Twinkl for quite some time, and it has become one of my favorite educational resource platforms. The wide variety of high-quality worksheets, lesson plans, presentations, classroom displays, and interactive activities saves me a lot of preparation time and helps make learning more engaging for my students.
The resources are well-organized, age-appropriate, and cover a broad range of subjects and topics. I especially appreciate how easy it is to find materials that suit different learning needs and classroom situations.
One suggestion I would love to make is to provide editable versions for all resources wherever possible. Having the ability to customize every resource would help teachers adapt materials to their students' specific needs, curriculum requirements, and classroom contexts even more effectively.
Overall, Twinkl is an excellent platform that continuously supports educators with creative, practical, and reliable teaching resources. Highly recommended!
Twinkl has some of the best customer service I have experienced. Whenever I have a question or need assistance, the support team responds promptly and genuinely tries to solve the problem. Today, Alyssa and Amelia were incredibly helpful in assisting me with switching my email address. They guided me through the process smoothly and also helped me find the resources I was looking for. As an added bonus, I was given an extra month free, which was a wonderful surprise and greatly appreciated.
Thank you, Alyssa, Amelia, and the entire Twinkl team for your outstanding support and dedication! ⭐⭐⭐⭐⭐

Twinkl is a wonderful resource for teachers and tutors and their customer service is great also!

Fantastic help through the chat today - really understood my issue and went above and beyond to give helpful advice. Best customer service through an online chat I have ever received.

Fantastic app for primary school practice! I use it regularly to print math and English worksheets for my children, and it’s been incredibly helpful. The activities are simple, educational, and easy to use. Highly recommended for parents who want extra practice materials at home!