Excellent resources, long time subscriber. Particularly useful for me as an advisory teacher who works in many different schools and across a number of key stages. Issue with my account/subscription... Toon meer
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Dear Twinkl Support Team, Thank you so much for your excellent support and assistance. I truly appreciate your quick responses and dedication to helping me. A special thank you to Monica for h... Toon meer
Bedrijf heeft geantwoord
A great range of resources to help reduce the workload for teachers. You can create your own resources and even request changes to current resources to suit your needs. The Twinkl team are always help... Toon meer
Bedrijf heeft geantwoord
I sent a message asking to cancel my subscription and refund any monies I had paid, as I no longer use the service. Jillian responded very promptly and advised that my request would be processed.... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Twinkl Educational Publishing is an online educational publishing house, producing teaching and educational materials.
Contactgegevens
Ecclesall Road 197, S11 8HW, Sheffield, Verenigd Koninkrijk
- twinkl.co.uk
4,7
Uitstekend
3K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 95% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Best online help I've ever had!
Fantastic help through the chat today - really understood my issue and went above and beyond to give helpful advice. Best customer service through an online chat I have ever received.
4 juni 2026
Review zonder uitnodiging
Antwoord van Twinkl Educational Publishing
Hello Jacko,
Thank you so much for your lovely review — we’re so happy to hear you had a good experience with us and so glad that the Twinkl Cares team helped you.
If there’s anything else we can help with or anything you'd like to share further, we’d love to hear from you.
Best wishes,
Twinkl
Fantastic app
Fantastic app for primary school practice! I use it regularly to print math and English worksheets for my children, and it’s been incredibly helpful. The activities are simple, educational, and easy to use. Highly recommended for parents who want extra practice materials at home!
3 juni 2026
Review zonder uitnodiging
Antwoord van Twinkl Educational Publishing
Hello there,
Thank you for your lovely review, we really appreciate it.
It is fantastic to hear that you are enjoying the site and resources you have explored so far.
If there’s anything else we can help with or anything you'd like to share further, we’d love to hear from you.
Best wishes,
Twinkl
They responded immediately with the…
They responded immediately with the initial and subsequent requests
2 juni 2026
Review zonder uitnodiging
Antwoord van Twinkl Educational Publishing
Hello there,
Thank you so much for your lovely review — we’re so happy to hear you had a good experience with us and so glad that the Twinkl Cares team helped you.
If there’s anything else we can help with or anything you'd like to share further, we’d love to hear from you.
Best wishes,
Twinkl
Trusted educational resource site
I joined Twinkl in 2025 and have found their resources to be meticulously planned to align with students' schoolwork and be engaging for their age group.
Recently, I had an issue with a deduction from my account that I didn't authorize. I reached out via email and received a prompt response within 10 minutes, resulting in a quick refund. The customer service at Twinkl is top-notch—a solid 10/10!
I highly recommend their services to anyone in need of educational support.
2 juni 2026
Review zonder uitnodiging
Antwoord van Twinkl Educational Publishing
Hello there,
Thank you for your lovely review, we really appreciate it.
It is fantastic to hear that you are enjoying the resources you have explored so far and that you are pleased with the support that the Twinkl Cares team provide :)
If there’s anything else we can help with or anything you'd like to share further, we’d love to hear from you.
Best wishes,
Twinkl
Realised I had a duplicate account…
Realised I had a duplicate account after over a year and had been paying twice! I let Twinkl know and customer service were amazing and refunded 12 months of payments even though it was my fault for not noticing! I have only ever had positive interactions with this company and will continue to subscribe as they are not only helpful but their resources are fantastic! Thanks again!!
2 juni 2026
Review zonder uitnodiging
Antwoord van Twinkl Educational Publishing
Hello there,
Thank you for your lovely review, we really appreciate it.
It is fantastic to hear that you are enjoying the resources you have explored so far and that you are pleased with the support that the Twinkl Cares team provide :)
If there’s anything else we can help with or anything you'd like to share further, we’d love to hear from you.
Best wishes,
Twinkl
Customer service was really helpful
Customer service was really helpful. She solved my problem quickly. Thanks
1 juni 2026
Review zonder uitnodiging
Antwoord van Twinkl Educational Publishing
Hello there,
Thank you so much for your lovely review — we’re so happy to hear you had a good experience with us and so glad that the Twinkl Cares team helped you.
If there’s anything else we can help with or anything you'd like to share further, we’d love to hear from you.
Best wishes,
Twinkl
Staff were very helpful
Staff were very helpful, professional and understanding when I had a query about subscription fees. All worked out well . Customer service is brilliant. Thank you
30 mei 2026
Review zonder uitnodiging
Antwoord van Twinkl Educational Publishing
Hello there,
Thank you so much for your lovely review — we’re so happy to hear you had a good experience with us and so glad that the Twinkl Cares team helped you.
If there’s anything else we can help with or anything you'd like to share further, we’d love to hear from you.
Best wishes,
Twinkl
Personalized care
Great personalized care from Amy, Gemma, and Amelia! Excellent resources. Thanks!
27 mei 2026
Review zonder uitnodiging
Antwoord van Twinkl Educational Publishing
Hello Toby,
Thank you so much for your lovely review — we’re so happy to hear you had a good experience with us and so glad that Amy, Gemma and Amelia helped you.
If there’s anything else we can help with or anything you'd like to share further, we’d love to hear from you.
Best wishes,
Twinkl
Very happy
Twinkl offers a great service with varied resources.
Customer service prompt, polite and helpful,
Highly recommended
28 mei 2026
Review zonder uitnodiging
Antwoord van Twinkl Educational Publishing
Hello there,
Thank you for your lovely review, we really appreciate it.
It is fantastic to hear that you are enjoying the resources you have explored so far and that you are pleased with the support that the Twinkl Cares team provide :)
If there’s anything else we can help with or anything you'd like to share further, we’d love to hear from you.
Best wishes,
Twinkl
Extremely helpful
Extremely helpful. Managed my issue straight away. Amazing, Customer service. The lovely Kate ‘cares’ thank you again.
28 mei 2026
Review zonder uitnodiging
Antwoord van Twinkl Educational Publishing
Hello Danielle,
Thank you so much for your lovely review — we’re so happy to hear you had a good experience with us and so glad that Kate helped you.
If there’s anything else we can help with or anything you'd like to share further, we’d love to hear from you.
Best wishes,
Twinkl
I cancelled my membership 4 years ago…
I cancelled my membership 4 years ago and every year they start taking money out again after assuring me they have wiped all my details.
27 mei 2026
Review zonder uitnodiging
Antwoord van Twinkl Educational Publishing
Hello Kip,
Thank you for taking the time to leave a review — we’re really sorry to hear you’ve been having trouble with cancelling your membership.
We’ve checked but haven’t been able to locate your query from you in our system just yet. When you have a moment, could you please reach out to us at twinklcares@twinkl.co.uk?
We’d love to help get this sorted for you as soon as possible.
Look forward to hearing from you,
Twinkl
Best school resources.
26 mei 2026
Review zonder uitnodiging
Antwoord van Twinkl Educational Publishing
Hello Ahmed,
Thank you for your lovely review, we really appreciate it.
It is fantastic to hear that you are enjoying the site and resources you have explored so far.
If there’s anything else we can help with or anything you'd like to share further, we’d love to hear from you.
Best wishes,
Twinkl
Great communication
Great communication. Very efficient and quick. I had an issue in regard to payment and was assisted very well. Very pleased
26 mei 2026
Review zonder uitnodiging
Antwoord van Twinkl Educational Publishing
Hello Natalia,
Thank you so much for your lovely review — we’re so happy to hear you had a good experience with us and so glad that the Twinkl Cares team helped you.
If there’s anything else we can help with or anything you'd like to share further, we’d love to hear from you.
Best wishes,
Twinkl
I love this site
I love this site! Makes it so easy to find worksheets and activities when you are in a hurry. Highly recommend to anyone it's fab!!!
26 mei 2026
Review zonder uitnodiging
Antwoord van Twinkl Educational Publishing
Hello Louise,
Thank you for your lovely review, we really appreciate it.
It is fantastic to hear that you are enjoying the site and resources you have explored so far.
If there’s anything else we can help with or anything you'd like to share further, we’d love to hear from you.
Best wishes,
Twinkl
Amazing service from Kim and the team
Amazing service from Kim and the team. I initially used Twinkl for recourses for my daughter but unfortunately couldn't afford to continue the subscription. Kim was kind and compassionate
Thank you
26 mei 2026
Review zonder uitnodiging
Antwoord van Twinkl Educational Publishing
Hello there,
Thank you so much for your lovely review — we’re so happy to hear you had a good experience with us and so glad that Kim helped you.
If there’s anything else we can help with or anything you'd like to share further, we’d love to hear from you.
Best wishes,
Twinkl
Great range of resources and very helpful
Great range of resources, with searching by student year level a great advantage - plus very impressed with the speedy human response to a tech issue - with thanks, Chris K, Australia
26 mei 2026
Review zonder uitnodiging
Antwoord van Twinkl Educational Publishing
Hello Christopher,
Thank you for your lovely review, we really appreciate it.
It is fantastic to hear that you are enjoying the resources you have explored so far and that you are pleased with the support that the Twinkl Cares team provide :)
If there’s anything else we can help with or anything you'd like to share further, we’d love to hear from you.
Best wishes,
Twinkl
Customer service at its best!
Had an issue because I accidentally set up several accounts. Amy in customer service helped me to resolve the issue really quickly! Always love using Twinkl materials as a primary supply teacher.
25 mei 2026
Review zonder uitnodiging
Antwoord van Twinkl Educational Publishing
Hello there,
Thank you so much for your lovely review — we’re so happy to hear you had a good experience with us and so glad that Amy helped you.
If there’s anything else we can help with or anything you'd like to share further, we’d love to hear from you.
Best wishes,
Twinkl
Gemma was a great help with assisting…
Gemma was a great help with assisting me today and following up on am inquiry made on Saturday.
She really managed to help me and put my mind at ease.
25 mei 2026
Review zonder uitnodiging
Antwoord van Twinkl Educational Publishing
Hello Michaela,
Thank you so much for your lovely review — we’re so happy to hear you had a good experience with us and so glad that Gemma helped you.
If there’s anything else we can help with or anything you'd like to share further, we’d love to hear from you.
Best wishes,
Twinkl
Good timing and kind staff
Response time was great and Nashima was very understanding to my circumstance.
19 mei 2026
Review zonder uitnodiging
Antwoord van Twinkl Educational Publishing
Hello Eleanor,
Thank you so much for your lovely review — we’re so happy to hear you had a good experience with us and so glad that Nashima helped you.
If there’s anything else we can help with or anything you'd like to share further, we’d love to hear from you.
Best wishes,
Twinkl
Good customer support
Twinkl has a lot of high-quality resources, especially for the younger grades of primary school. I recently had an issue where the support team quickly and professionally solved my problem. I appreciate this efficiency and attention to detail from Alison, Alexandra, and Arvin from the Twinkl Cares support team.
25 mei 2026
Review zonder uitnodiging
Antwoord van Twinkl Educational Publishing
Hello Steven,
Thank you for your lovely review, we really appreciate it.
It is fantastic to hear that you are enjoying the site/ resources you have explored so far and that you are pleased with the support that Alison, Alexandra and Arvin from the Twinkl Cares team provide :)
If there’s anything else we can help with or anything you'd like to share further, we’d love to hear from you.
Best wishes,
Twinkl
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